When you're in the market for HVAC systems in Dallas, Plano, or any of the surrounding areas, you want professionals and services you can trust. You need comprehensive care, superior solutions, and a team that has the ability to provide peerless service. And to meet all of those needs and more, the team at Total Air & Heat provides!
As Carrier Factory Authorized Dealer, we take pride in providing personal service to each of our customers. We focus on high-quality products and workmanship, and each of our NATE-certified technicians receives extensive training to remain up to date on industry standards. Our team ensures that you always get the best in service, of course, but we work hard to ensure we're carrying the best products, too!
We aim to meet your every home comfort need by bringing you products from the industry's best and brightest. A reliable cooling system is all but critical to you and your home come the summer months. Whether you need a fresh system installation or timely cooling repair in Plano, we can meet all of your comfort needs.
As Carrier Factory Authorized Dealer, we take pride in providing personal service to each of our customers. We focus on high-quality products and workmanship, and each of our NATE-certified technicians receives extensive training to remain up to date on industry standards. Our team ensures that you always get the best in service, of course, but we work hard to ensure we're carrying the best products, too!
We aim to meet your every home comfort need by bringing you products from the industry's best and brightest. A reliable cooling system is all but critical to you and your home come the summer months. Whether you need a fresh system installation or timely cooling repair in Plano, we can meet all of your comfort needs.
Services
Total Air & Heat is more than just an HVAC company - we're a multigenerational family-owned company that prides ourselves on the service we deliver to our community. Founded in 1957 by Fred Lauten, we have had three generations of Lautens running our company, growing it from a small company to a multimillion-dollar business.
Replacing your Dallas home's heating and cooling system is a major decision-one you don't want to make based strictly on cost. You've already learned through our website that you shouldn't replace just one part of your system. To get the most efficiency and reliability, get a complete matched system.
Lennox 16-SEER 3-ton systems. Fully installed for $6,990 LIMITED TIME OFFER SCHEDULE Now May not be combined with other discounts. I have used Total Air & Heat for quite a number of years and I have never been disappointed. They have always worked with me to find a convenient time for the service, as I work full time.
We are HVAC Contractors providing heating and air conditioning installation and repair services in Plano, Frisco, Allen, McKinney, and Richardson, Texas. No matter the time or day of the week, our team is available to help with your HVAC emergency. We place your comfort above all else and strive to bring priority service that gets you back to comfortable as soon as possible.
Each year the Dallas Fort Worth Community Newspapers presents the "Reader's Choice of Collin County" award. For 13 years, Total Air & Heat Company has received the "First Place" award for the "Best Heating & Air Conditioning Company". All dealers are not created equal. This is why you must be thorough when selecting one.
Reviews (28)
Patricia Archer
Jan 05, 2022
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Steve Shuart
Dec 30, 2021
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Harriet Martin
Dec 28, 2021
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Steven Sayed
Dec 27, 2021
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Kim Wicks
Dec 20, 2021
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Anne G.
Oct 08, 2021
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We had Total Air and Heat replace our evaporator coils and they did a great job. I knew the approximate cost of parts and could not believe the OUTRAGEOUS quotes I was getting from other companies. Total Air and Heat offered a great price and did excellent work. We will definitely use them for our future AC needs. They explain what they are going to do and do not try to upsale or inflate the cost. Highly recommend.
Austin Lourie
Sep 21, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Amazing Service. Everyone from the receptionist I spoke with did a great job. total air Service honestly assessed what services needed to be performed and provided us a fair price. We will be using them again the future. Highly recommend.
Services: Repair ducts & vents, HVAC maintenance, Ductless heating and AC services, Clean ducts & vents, AC maintenance, Install ducts & vents, Heating maintenance, Repair AC
Amazing Service. Everyone from the receptionist I spoke with did a great job. total air Service honestly assessed what services needed to be performed and provided us a fair price. We will be using them again the future. Highly recommend.
Services: Repair ducts & vents, HVAC maintenance, Ductless heating and AC services, Clean ducts & vents, AC maintenance, Install ducts & vents, Heating maintenance, Repair AC
Ross Cleveland
Sep 17, 2021
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Kirbie Houser
Sep 17, 2021
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I've used Total Air twice now and they were excellent both times! Their technicians are knowledgeable about the equipment and understanding of budgets- both times the techs were very honest about repairs and what to expect. So glad I have a good company to call when it's needed!
Services: Repair HVAC, AC maintenance
Services: Repair HVAC, AC maintenance
Dana Hill
Jul 31, 2021
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The on-site repair personnel take the time to do all they do professionally and efficiently. Recently Rudy performed our 6 months A/C maintenance and was very professional. Greg came out twice for an emergency with A/C. Found the problem got us back on in no time, both times being on the same day as problem occurred and after normal business hours. Excellent mechanical skills.
Office personnel give excellent service in scheduling and reacting to customers needs.
Office personnel give excellent service in scheduling and reacting to customers needs.
Holly Guthrie
Jul 17, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
An amazing experience‼️ Tina represented the company so well and I felt heard from the minute she answered. She got someone out within a few hours on a Saturday. Carl came and he immediately set out to do repair and he went over and above my expectations. Will certainly use them in the future.
Service: Repair HVAC
An amazing experience‼️ Tina represented the company so well and I felt heard from the minute she answered. She got someone out within a few hours on a Saturday. Carl came and he immediately set out to do repair and he went over and above my expectations. Will certainly use them in the future.
Service: Repair HVAC
Matt B.
Jul 09, 2021
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Our 3 ton air-conditioner bit the dust, and after having talked with different people we went with this option being the best priced and showing they had the product we needed on hand. On Wednesday June 30th, total air came in to start service on our system, completely rebuilding 5 air ducts and some duct work along the air route, before installing the new unit. The service agents were quite friendly and showed me that they cared about making sure the job was not only done right, but not leaving a mess behind for me to have to deal with. After having this unit in active service now for more than
Donna R.
Jun 30, 2021
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The work was done efficiently. The technician was friendly and professional, however, after being a loyal, long-term (13+ years) high-spending, (spent between 30K-40K over the years, buying 2 Trane AC units (2017) and a new Trane furnace (2009), paying cash all 3 times), very enthusiastic customer who has written glowing, 5 star reviews on "Angi" twice (2009 and 2017) and recommended them to neighbors, I will no longer do business with Total Air and Heat.
They had a brand new hire (2 months on the job) send me a scathing letter accusing me of being "abusive" to a few of their
They had a brand new hire (2 months on the job) send me a scathing letter accusing me of being "abusive" to a few of their
Dave M.
Feb 22, 2021
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I'm impressed - during the depths of the arctic experience their serviceman came out quickly. Because the power was out at the time, Carl discussed the situation and he not only recommended we not repair or replace anything, he assured me that what has happening was the way the system was designed to function and recommended a work-around that would make it reset and start heating sooner each time the power would come back on. Plus, he also waived the service call fee!!!
Outstanding guy!
Outstanding guy!
Maria P.
Aug 04, 2020
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Our system was working well until we came home and found 85 degrees in the main part of our home. Total air appeared fair with their pricing and was charging $65 per pound of freon which is a great price. We had 1LB put in last year and it seemed to do the trick for the entire year. We have had freon placed in our system every 4-5 yrs, usually 1-2LBs each time. The tech found the capacitor to be broken $240+ and then proceeded to put in 7Lbs of Freon. I came outside and saw a massive plume of white gas going up in the air, something I have never witnessed before.
Our bill was $808 which included
Our bill was $808 which included
BlackJack B.
Jun 04, 2020
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This is a horrible company. Here is my experience with Total Heat & Air. When I first called Total Heat & Air in 2016, I had an issue with water leaking through the ceiling in the guest bedroom. They came out, looked it over and told me I needed a new piece for the unit in the attic. They were by far the most expensive but if they fixed the problem it was worth it. They replaced the piece in the attic and sure enough the leak stopped. I was very happy. The following year they came out to do "spring maintenance". Something that was included with the work they did the
Chuck C.
Apr 24, 2020
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This company may or may not be COVID gouging, but either way their pricing is exorbitant. I.E. my Air Conditioning capacitor failed. I ended up having them replace it. They charged me $243.00 just for the capacitor(the service visit & Freon were extra). I later found the exact same part on Amazon for $23.00. A 953% markup. This is unconscionable. I won't be doing business with them again.
Geo G.
Jun 21, 2019
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Horrible customer service from techs( 2018-2019). Had problems from the start. Water under the unit, and a VERY loud 'bang' when it turned off. I spoke with there service manger Chris Coffee and offered this anecdote that his neighbors unit had been banging the same way for the last 10 or so years and it was still running. That was his solution! They came back out they found they had over charged the unit. That was the end of summer last year. When cooling season started up (2019)
the banging was still there, not as loud, but none the less. They were scheduled to come out for a check
the banging was still there, not as loud, but none the less. They were scheduled to come out for a check
Adiah O.
Mar 13, 2019
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Mary Y.
Jan 05, 2019
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I have had a service contract for years with them and really never had a problem until the last year I've noticed they aren't the same. On the 29th of November my heat went out. $1600 later for 2 parts it worked until January 2nd. No heat again. Long story short guy on the 29th said he cleaned the electric filter but guy 2 ( January 2nd) said it hadn't been touched and that was the problem. Charged me again for service call and to clean filter $160. Here it is January 5 and no heat again. Guy 3 comes out and says it's another part that is the problem (gas valve) and charge
Chris A.
Dec 27, 2018
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Well, this will be an interesting review. I had a Trane system in my previous home with no issues in 8 years. Moved here, needed a Trane again and saw Total Air & Heat (a "family" business). Tip to self: I will be staying away from these businesses. Often the 2nd and 3rd generations are "cruising" off the founding parents. Okay, they installed two systems. The installer was fired three months after he installed my system. Nice. Two visits after installation to clean up the attic of all the installation garbage the crew left. Honestly, they looked like high school kids (installer
Jose H.
Aug 28, 2018
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Brenda D.
Aug 17, 2018
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I have never had the pleasure of dealing with a Company this Professional and Honest! There are good companies out there with all types of services. However, there are VERY few as good as Total Air. From Jeff, who was my rep, to the installers. We put in a new AC and furnace recently. The best money we have spent in a while. They stand behind their work and are proud to be part of their Company. We call them for any type of servicing on all three of our the units. Beware of companies that are "all service". In other, plumber, roofer, and candlestick maker! Stick with a company like Total
Matthew C.
Aug 19, 2017
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I've dealt with a lot of crappy warranty companies and several A/C companies since I have moved to North Dallas.
I can tell you this! In my most desperate need, Total Air came through, and got my system running, so I would be comfortable even though it was after hours.
Yes, I paid a little more, but it was fixed that night! The service Tech was knowledgeable, and the experience was 100 X better than I had experienced with the Home Warranty Jokers.
The warranty companies would schedule a tech to come out a day or two later, then he would tell me that he'd have to order a part
I can tell you this! In my most desperate need, Total Air came through, and got my system running, so I would be comfortable even though it was after hours.
Yes, I paid a little more, but it was fixed that night! The service Tech was knowledgeable, and the experience was 100 X better than I had experienced with the Home Warranty Jokers.
The warranty companies would schedule a tech to come out a day or two later, then he would tell me that he'd have to order a part
Elise M.
May 24, 2017
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I needed to have an HVAC inspection to resolve a disagreement I was having with a seller on a recent real estate transaction. I called Total Air & Heat, and they were able to get me in the same day! The tech, Greg, was fantastic. He explained everything clearly (I know nothing about HVAC) and provided quotes for the essential items to be done as well as a list of things that I could do later on down the road. I was very pleased with his professionalism, patience (he arrived early and had to wait on me to let him in) and general friendliness. He's coming back later this week to make the
Yomi O.
Dec 23, 2016
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These folks say they charge $135 to same day diagnoses. Came out and told me the hvac was dead then charged $300. What's the extra for? It's not like you fixed anything. Then they came and quoted me over 10k for a new unit. I'm trying to work w my home warranty to get some of this paid for. They refuse to give me an itemized estimate of parts, labor, and permits. With a price tag at nearly $10,000 you would think they would try and work with me on getting a detailed estimate. Instead they told my home warranty my unit was commercial so they denied my claim. Lies. Thanks for nothing
Amber H.
Jul 21, 2016
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Daniel B.
Aug 04, 2015
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