Safeway Garage Doors was founded in 2003 as a "two guys in a truck" style business. Over the years we have provided professional garage door repair services and sales throughout Orange County. Because of our roots, we can offer our customers that nice homegrown touch. In 2011 we moved to a modern facility in Santa Ana, CA, which we now call home.
Our team's dedication to providing the most professional service has helped us to expand into other areas like Ventura, Los Angeles, parts of Santa Barbara County and eve the San Francisco Bay Area. Rocky was our technician that day and he was a true professional. Very kind and experienced service.
Fixed a garage opener which i thought was hopeless in minutes and assured us that all is well. I would recommend Safeway Garage Door service to everyone. My door stopped working and eventually came crashing down breaking its glass. Rock the rep came in and figure out the right way how it's missing the key cables to hold the door.
Our team's dedication to providing the most professional service has helped us to expand into other areas like Ventura, Los Angeles, parts of Santa Barbara County and eve the San Francisco Bay Area. Rocky was our technician that day and he was a true professional. Very kind and experienced service.
Fixed a garage opener which i thought was hopeless in minutes and assured us that all is well. I would recommend Safeway Garage Door service to everyone. My door stopped working and eventually came crashing down breaking its glass. Rock the rep came in and figure out the right way how it's missing the key cables to hold the door.
Services
Safeway Garage Doors offers a variety of sectional garage doors. They include traditional raised panel and carriage house styles. Doors are available in steel, vinyl, composite, and fiberglass. Decorative window designs can be added for curb appeal as well as upgraded decorative glass. A wide selection of exterior decorative hardware is also available to enhance the beauty of your door.
Safeway Garage Doors was founded in 2003 as a "two guys in a truck" type business. Over the years, our company has grown into a business that provides professional and quality garage door repair and installation service throughout Orange County. We are dedicated to providing the best service to our clients, allowing us to expand our service range throughout southern California.
Reviews (21)
Rudy A.
Dec 28, 2021
Report
Had to use this company per our home owners insurance and WOW!!! And not a good wow either. Technician showed up....pushed the garage door opener switch, said yeah there is no power to it..yeah I already know this. He looked up at the opener said it was a little dated and then stated the logic board went out. How he knew this by looking at it and not running any other test I don't know. First work order the technician tried to have me sign stated I had my garage door opener plugged into a green extension cord which caused my opener to short and was a fire hazard. I caught this and pointed
Wendy Kayne
Dec 22, 2021
Report
The two gentlemen who came were extremely nice. They assessed the issue with my Garage Door that got stuck and it’s resolution. I have a home warranty but this issue was maintenance and not covered. The Garage Door needed rebalancing. A fairly quick fix and only $65 to repair on top of the home warranty cost of $85 for service. Was relieved it wasn’t anything worse. I hope to use this company for any future issues. Thank you Safeway!
N. N.
Dec 18, 2021
Report
Worst garage door repair company ever. Rude techs and customer service. Left with my opener not working correctly and shaking violently during opening. Tech tried to charge me 200 dollars to change wheels and said that was the problem. Mind you this can be purchased for 20 dollars on Amazon and replaced very easily. I completed it in 10min. Anyways door still not working and they came out twice. These guys are thieves. Don't use them. Did I mention how rude they are?
Janine Quint
Dec 01, 2021
Report
Ivette L.
Nov 23, 2021
Report
This company is a rip-off. The technician showed up at my house and within 3 minutes said he couldn't fix it, but then they submitted an invoice to my insurance company for which I now have to pay the deductible.
Not only was their technician incompetent, but he was rude and didn't really want to be bothered to do the work.
I hired someone else to fix my garage door and they fixed the problem within 10 minutes, which really proved how incompetent the technician at Safeway Garage doors was.
Not only was their technician incompetent, but he was rude and didn't really want to be bothered to do the work.
I hired someone else to fix my garage door and they fixed the problem within 10 minutes, which really proved how incompetent the technician at Safeway Garage doors was.
Jeffrey L.
Nov 12, 2021
Report
First and foremost Rocky the service technician is probably one of the most passive aggressive person I have ever encountered. There are bigger problems going on with my garage, instead I was given a load of lackluster garbage assumptions which denied my claim with home warranty.
My garage door was not so closing properly and the first thing he screams, like literally scream "oh it's your sensor alignment. You don't know how many jobs I've been too where the sensors aren't aligned, I am 100% this is causing the issue!"
My reply was: Okay well then Rocky, see if
My garage door was not so closing properly and the first thing he screams, like literally scream "oh it's your sensor alignment. You don't know how many jobs I've been too where the sensors aren't aligned, I am 100% this is causing the issue!"
My reply was: Okay well then Rocky, see if
Ginger H.
Oct 08, 2021
Report
Omar was assigned to me through my home warranty because my garage opener was only opening not closing and it was making a loud noise. Omar adjusted the garage door then removed the light bulb from the motor and told me the led light bulb was the reason the opener wasn't working (it had been in there for a couple years and the problem just started happening so??). Then he tried to sell me a part that was not covered by my warranty and gave me his cell number to call if I wanted it. Told me a bunch of nonsense about the neighborhood blocking the transmitter. After he left, the problem was not
Vinay K.
Aug 17, 2021
Report
Overcharged on b.s. fees and then pressured into up-sell by service man named Obei. I've had work done twice before by this company and they were pretty good. This time, a surprise 'service call' fee was added the invoice after the work was quoted incl. parts and labor. I even looked at my previous invoices and never was I charged a service call fee. Normally, when you give someone work, then don't charge you for driving out to you so you can give them work, right? I called back their dispatch to verify if this service fee was legitimate but it's just an answering service
Amy A.
Aug 06, 2021
Report
When my home was purchased about three months ago, the garage was working just fine but all of a sudden I started having issues with the garage door not closing properly. So. naturally, I contacted my home warranty company, First American Home, who contracted Safeway.
BIG MISTAKE.
As soon as Omar got there he was rude and seemed like he did not want to be there. Seeing as how I couldn't close my garage door, I had disconnected it however, it was still capable of opening when you pushed it a certain way. Immediately, the guy told me that he couldn't do anything because it wasn&apos
BIG MISTAKE.
As soon as Omar got there he was rude and seemed like he did not want to be there. Seeing as how I couldn't close my garage door, I had disconnected it however, it was still capable of opening when you pushed it a certain way. Immediately, the guy told me that he couldn't do anything because it wasn&apos
Marlena C.
Jul 22, 2021
Report
Fraudulent company! Do not use.
I had a sensor issue with my garage. I wanted to get fixed for safety reasons. It wouldn't stop when it was closing and something got underneath door (for example a child, or car). So I called and made a claim with my home warranty. 2 guys came I explained everything and proceeded to open the garage door with a key pad. They started to look at everything and pull out wires (which I found odd but thought they were fixing it) One of the guys proceeded to say I should secure my motor better for safety reason and said that's not covered in warranty which
I had a sensor issue with my garage. I wanted to get fixed for safety reasons. It wouldn't stop when it was closing and something got underneath door (for example a child, or car). So I called and made a claim with my home warranty. 2 guys came I explained everything and proceeded to open the garage door with a key pad. They started to look at everything and pull out wires (which I found odd but thought they were fixing it) One of the guys proceeded to say I should secure my motor better for safety reason and said that's not covered in warranty which
Rich F.
Jul 15, 2021
Report
I had the same experience as other yelpers. This company completely lied to First American, telling them I had a load of issues that were simply false. In fact, they claimed the same door issues word for word as some other yelpers posted below. This in turn allowed First American to deny my claim. Then Omar tried wheeling and dealing with me, stating first that first American won't cover anything and then telling me he'll cut me a deal on replacing my whole system, something even he said I didn't need!! When I asked his office for an estimate, they then proceeded to send me completely
Roger T.
May 26, 2021
Report
STAY AWAY!!!
My First American warranty company denied my claim because of lies on the work order by this company. My garage structure is less than 5 years old, but he stated that the rollers were bad, yet he (Omar) couldn't show me one.
Also stated that led bulbs on the opener caused a logic board to fail. BS!
LED bulbs will cause remote interference, and nothing else. If you have First American and have garage problems, request a different company!
My First American warranty company denied my claim because of lies on the work order by this company. My garage structure is less than 5 years old, but he stated that the rollers were bad, yet he (Omar) couldn't show me one.
Also stated that led bulbs on the opener caused a logic board to fail. BS!
LED bulbs will cause remote interference, and nothing else. If you have First American and have garage problems, request a different company!
Connor T. M.
May 12, 2021
Report
I could hardly contain myself and could not wait for Omar to leave so I could write this review.
There have been few times in my life where I have been taken back when meeting a service provider. This is one of those cases.
When Omar showed up he was on the phone with the home warranty company that I use speaking about my issue, the one I relayed to the company, before his arrival.
He told me all was going to be okay, but my garage spring is one that needs to be ordered due to it being custom. I understood.
The thing that stood out was his inquiries as to how the doors are acting, what they
There have been few times in my life where I have been taken back when meeting a service provider. This is one of those cases.
When Omar showed up he was on the phone with the home warranty company that I use speaking about my issue, the one I relayed to the company, before his arrival.
He told me all was going to be okay, but my garage spring is one that needs to be ordered due to it being custom. I understood.
The thing that stood out was his inquiries as to how the doors are acting, what they
Alex W.
Apr 22, 2021
Report
Contracted via home warranty (First American) provided via purchase of my house.
My garage door wouldn't open and close properly and from doing some research, this was something I couldn't fix myself and would probably be better to have someone else more experienced doing it as I thought the motor was reaching its time (old motor - Wayne Dalton ~10 years old as I'm told).
The contractor was scheduled promptly and from the time frame of 12-5pm, the contractor came pretty on time at ~12:10pm. I had to be at work so my significant other was at home for the diagnosis. As told, the
My garage door wouldn't open and close properly and from doing some research, this was something I couldn't fix myself and would probably be better to have someone else more experienced doing it as I thought the motor was reaching its time (old motor - Wayne Dalton ~10 years old as I'm told).
The contractor was scheduled promptly and from the time frame of 12-5pm, the contractor came pretty on time at ~12:10pm. I had to be at work so my significant other was at home for the diagnosis. As told, the
Jackie H.
Apr 01, 2021
Report
They came and fixed the garage but I felt cheated. I paid 75 for my warrantee visit, plus they charged 130 for their labor. Then they charged my mon (I was in a meeting) 130 because the cost of the "garage cable" wasn't covered. The garage cable is worth 30. How the man could take advantage of an older lady is just plain mean. I swear home warrantees and these businesses are a scam. Hoping some day there is a serious penalty identified.
Arline K.
Jan 14, 2021
Report
Overall, I was very pleased. This was a visit through my recent home purchase, via the home warranty plan that was included. I never thought I'd need it within 2 weeks of moving in. The garage door suddenly wouldn't close properly - at times it would close 3/4 of the way and then bounce back to fully open. My son said to call the warranty company (Fidelity National) and see if it might be covered, which they said it WAS! I pleaded with the warranty company to please make the visit quick as I couldn't close the door (which thru add'l trying repeatedly I at least got it closed
Fabrice K.
Dec 10, 2020
Report
Do Not use this company. The service Technician Rocky was rude and unprofessional. He diagnosed my garage door improperly causing my First American home warranty to deny the repairs. he came to diagnose the garage door where the motor clearly did not work and said he would contact me to schedule a return appointment for the repair after the home warranty reads his report. He Lied. Instead he wrote a report that my rollers were bad and the garage door balance was not set properly. He did not even mention the motor no longer works. because of his badly diagnosed report i was denied and now have
Robby W.
Dec 07, 2020
Report
Heena Desai
Sep 01, 2020
Report
Prior service was good but todays service was terrible! The technician had zero customer service! Worst Customer Service we have ever experienced!! I strongly reccommend never to use their service! At the beginning of this year we had them install our garage doors they were fine. This visit was far from that! The technician was unprofessional. Did not listen to our needs, kept arguing and speaking over us. He was rude and condescending and kept raising his voice!! An extremely disappointed customer!
Tower S.
May 15, 2020
Report
DO NOT USE ! If First American Home Warranty tries to send them out to YOUR garage, tell them you want AAA Advanced Garage Door 805-297-7811 (which is another one of their local contractors), instead!
I don't know WHY any company would allow this to happen! They not only upset me (which prompted this review) for the way they handled the situation, they lost a lot of money, because not only are they not going to be able to do the home warranty work, but I was also going to replace my 2nd garage door opener at the same time, and pay that 'out of pocket'. So they've lost around
I don't know WHY any company would allow this to happen! They not only upset me (which prompted this review) for the way they handled the situation, they lost a lot of money, because not only are they not going to be able to do the home warranty work, but I was also going to replace my 2nd garage door opener at the same time, and pay that 'out of pocket'. So they've lost around
Daryl Isobe
Feb 11, 2016
Report
Prior service was great! Today, not so great. The serviceman who showed up today to replace our garage-door opener was rude and unprofessional. He didn't even know why we scheduled the appointment. When I got… home after work, I went out to the garage, and found that Mark (the serviceman) left the empty box and trash in the garage. He has a terrible attitude and work ethic. SAD
