Poncho's Solar Service

This company lacks customer service. Called to inquire about a leak from PV panel they installed, no response.

I called yesterday and Poncho actually picked up. I explained what I've done to this point with no response and he said someone would call me tomorrow after their morning meeting to discuss. He gave me his cell # to text the information.

I texted the info and he confirmed receipt. This is totally fine and acceptable.

The next day, as promised, someone called and said they could fix the issue which was probably a bad inverter. The warranty would cover the parts but they'd charge me labor since I was not the original owner. My aunty was the original owner and I bought the house from

Awesome service from Big Andre and Derek. They showed up early, diagnosed the problem quick and had the part on hand to change out. They were in/out so I could get back to my busy workday. I was also given some troubleshooting tips in case the problem happened again. Much mahalo's Poncho's!!

Great service from technician, Andre. He was very helpful in explaining options, and my questions. He was also very friendly, and extremely knowledgeable. He was very responsive to my inquires. If I could give him a grade, it would be an A+

I initially had my Solar Water Heater installed in 2008, and their system has worked well for the past 13 years except for some issues with the pump, which was easily taken care of by their staff.

So far so good. They have great customer service. They reply quickly and was able to come out to give me a quote and check my house within a couple of days. Cindy has been great to work with and the install has been going along smoothly.

I needed quick service and called my uncle who recommended me to Ponchos because my grandpa many years ago used Ponchos. Wow I can say the Customer service was amazing. They were quick to help fix my parents solar water heater and the staff took care of everything.
I will definitely mark them in my book and highly recommend them for my family and friends as a go to!

Had my Solar Water Heating system serviced as per the 5 year standard. The service runs $325.00 for about 20 minutes of work and approximately $55.00 or less in parts. This to me being a contractor is somewhat high. Now that I know what to do I will service the unit myself in the future. However for those that do not feel comfortable servicing their own unit be prepared to pay a high price. The service includes flushing deposits out of the water storage tank, replacing the sacrificial anode that resides with in the tank itself and change the pressure relief valve located on the roof panel. Some

UPDATE: So 2 weeks later on a Saturday a technician calls up my husband saying we are at your house. Mind you we never attempted to try and reschedule an appointment as we gave up on this company! My husband told him "I'm not home and you need to leave" as we are already looking into other companies. 1 week after the incident of technician stating they were at my home I get a bill from their company. They did nothing for my solar, messed up how many times on scheduling and now a bill. I have cameras set up around my home too so proof that no one went up on my roof! This company is

If I could give no stars I would. This company is not reliable when dealing with warranty service. I had a leaking tank and thought that having a warranty means something. I called and called but no help when I had to get the leaking tank fixed. I kept getting the run around and basically I had to call someone else to replace the tank for over $1000. I will never trust this company or Poncho as he does not back up his products. Good luck to you if you ever have a problem with your products.

I purchased my solar water heater from Giant Solar 11 years ago and Poncho's took over. Andre came to my home on Friday and told me that it was covered under warranty and I only need to pay $400 for the labor. Office scheduled the install for today and a little before arriving Andre texted me that he made a mistake and the water heater is not covered under warranty and it would cost me $1800 plus tax. I called him back and tried to talk to him and he hung up on me. I called the office to speak with the manager and got Mrs. Poncho but she was no help either she told me the person I should be

Excellent service from Ponchos team Juju, Andreas, and Mark are the ones I dealt with. Thanks for great customer service.

Many years ago, never again...

I had a solar water heater and panels installed on my new house in Ewa years ago. It was a good system and so to keep it maintained I called them to do a maintenance check on the whole system. That was a mistake. Within a week the 80 gallon tank started to leak but it was still under warranty. I called Ponchos to have them take care of it but the woman on the line said that Poncho was busy with another job and would call back. I kept calling back many times and the woman kept saying that Poncho was busy. I probably shouldn't have told her that the tank

Poncho Solar just put in a new water heater and new panels on my roof. If I could give them 6 stars if I would . KIRBY MAC is great to work with and gets everything set up. The work crew was here yesterday and did a super job, only taking three hours. Right now there are still tax credits you can receive. Definitely the best service I've received! Call them at 808-422-4266.

I entered into a contract over a year ago (promotion at Aiea High School) and still am sweltering in heat. I haven't pushed the issue because I didn't want to spend the money right now but getting them to live up to their contract is hard. They said after the promotion they'd be losing money on the job, and then there were delays working with the AOAO and roofing company on my townhome..... next it was our installer for the condenser moved to Las Vegas and our electrician is - something or other. Very disappointed.......

We normally do not leave reviews due to our hectic schedule, but this experience was so bad that we thought it may help others to avoid suffering unnecessarily (like we did). A neighbor gave us a good reference on Poncho Solar Service, and we thought it may be a good idea to go ahead and replace our leaking water-heater solar panel with them. They showed up on time (good), in an unmarked vehicle (bad) and out of uniform (bad). We saw a surfboard lying in front of our house and asked them about it. The older gentleman rudely & curtly said “That’s mine” without any explanation as to why he

I previously had no problems with installation or service. However, this time around was different. One of my PV panels was not functioning properly. It should have triggered an alert but apparently, Walter's Electric is no longer on Oahu and not monitoring their installs. I made a call to Poncho's and they switched the monitoring over to Poncho's Solar Service. They immediately saw my problem. A replacement microinverter was sent out by Enphase, which took 3 weeks to arrive. I was instructed to call Poncho's once the part arrived. That is where my problems started.

We got our solar system from Poncho's more than five years ago. Had great service then and equipment works great!!
Had problem and called for help.
They showed up, fixed it and were the nicest people!! Thanks Poncho!!
I don't get the bad reviews?!
Don't believe them!!
Ps Save money on my electric bill
every month!!!

What a 5 star experience!

The dedicated and outstanding employees at Ponchos Solar Service far exceeded my expectations. Their expeditious service and amazing staff took such good care of us and made it such a pleasant experience doing business with them.

I highly recommend Poncho's Solar Service to anyone thinking of or needed a new solar system in Hawaii. They are committed in the industry, prices are reasonable, and their service is exceptional

I was having issues with my hot water coming from the pump/ I called them and made an appointment for Saturday since that is the only day I can get off. They said the tech will call that day.

On Saturday the tech called at 8 am and said will come about 11:30 am. That was fine. He arrived early about 10:30 a and went to work. Explained what was wrong and the how the system worked and can be maintained. It turned out to be the solar panel, was old and just gave out after 20 plus years.

My tech was Andre and was very professional and informative Oh and just took about 20 minutes . In the end i

I've never used their services and based on other reviews I likely never would either. Especially what I witnessed while sitting in traffic today. This company is a poor reflection of the kind of people they have working there.

As I'm sitting at a light with 3 kids in my car, 2 men in a Poncho Solar Services truck pulls up beside me. It caught my attention because the truck was dirty and little beaten up. If your truck is a reflection of your business, I thought to myself, I wonder how well they'd care for my solar panels.

Then I witnessed the passenger pouring a green bottle

I have solar panels that are under warranty and supposed to be serviced by Poncho's Solar. The panels have not been working properly for the last two months and I have called Poncho's to schedule a service appointment at least 15 times--and that is not an exaggeration. The woman who answers the phone when I call knows exactly who I am because I have called so many times. Whenever I call, I am told that I can only schedule appointments with one employee named Chris. I am then told that he will call me back the next day--I make these calls in the morning. I spoke to Chris one afternoon and as we

Can't even give a real review based on service. What I can tell you is we waited for our scheduled appointment and it ended up being a no show and unfortunately not even a courtesy call to say they couldn't make it. Future advice would be to confirm with them that day so you won't be waiting like we did...

Hi,
I called your office on Tuesday, May 31, 2016 to schedule an inspection of my Taco 006-BC4-1, which was making noise. I spoke to Chris, whom then scheduled that inspection for Wednesday, June 1, 2016 - with instructions to remain at home and wait for a phone call between 9 and 10 a.m. to advise time when technician would show up.
So I took the day off from work but no phone call from your field technicians this morning, so called your office just before 12 noon, but was told that Chris, that schedules field personnel, had stepped away from his desk, and that he would call me back as soon

We had our solar panel installed last year. All is good and electric bill cut in half. For the past week, due to no sun,we ran out of hot water last night. My husband and I could not figure out how to operate the panel on the tank. I saw the telephone number on the tank and said that we should just try to give them a call, and it was past 8PM on Sunday.
Derrick picked up the phone right the way , and walked us step by step on how to reset the tank on the phone with patient and care. I know a lots of people complains about the services in Hawaii in general; however, my experience with Poncho's

When I read the reviews on here, I was a bit skeptical when my parents decided Poncho's should do our Solar Water Heater. I was concerned, considering the reviews on here are either really good or really bad...very little in between.

I had heard my parents speak of Blake but had never met the man. However, today would be different. About 9:20 or so, two men, Scotty & Dougie, pulled up to the house in the Poncho's truck. They were well mannered yet quiet and quickly got to work. Not too long after, Blake showed up to speak to my mom and the guys, then he left.

Throughout the day

The quality of the system is okay, but the service is terrible. I had my system installed two years ago. They moved my water heater to a different room, and after talking to Mr. Rogers about where to place it in the room we chose a spot against an interior wall. I didn't realize until later, that is not a good decision. After installation (the plumbing work was beautifully done), my water heater proceeded to blow off hot water a few times a week, and flooding my washroom floor with scalding water, since the outlet for the pressure release was near the interior wall and not plumbed to drain anywhere