Hew's Air & Appliance Repair is a small family-owned business, servicing the Phoenix metropolitan and surrounding areas, with appliance and A/C service, repair, and installation. Thou we have been in business since 2018, founder Kirk Hew has years of experience in the field. Our technicians are well trained, professional, and certified.
We service all major brands of washers, dryers, dishwashers, refrigerators, microwaves, oven/range, and A/C units. Along with our reliable and fast service, we offer our customers the most cost-effective option in repairing their appliance, this lets us stand out from our competitors by making every customer a satisfied one and having the best appliance repair experience.
We understand making an appliance repair decision is very critical as you need to make sure the company you choose is a reputable one, and for that reason, it's in our best interest to ensure we are compliant with all the necessary rules and regulations required to uphold our standards.
We service all major brands of washers, dryers, dishwashers, refrigerators, microwaves, oven/range, and A/C units. Along with our reliable and fast service, we offer our customers the most cost-effective option in repairing their appliance, this lets us stand out from our competitors by making every customer a satisfied one and having the best appliance repair experience.
We understand making an appliance repair decision is very critical as you need to make sure the company you choose is a reputable one, and for that reason, it's in our best interest to ensure we are compliant with all the necessary rules and regulations required to uphold our standards.
Reviews (26)
Joshua D.
Jan 10, 2022
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Our microwave was turning on whenever the door was opened (not so safe), so I reached out to multiple companies on Yelp. Kirk was one of the first to respond and was also the most competitively priced. He was able to come by the very next day (after responding over text on a Sunday), and made the repair in less than an hour. Turned out to be a door switch. He even left an extra just in case I have any future issues. Thanks Kirk!
Linda K.
Dec 31, 2021
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The guy came out a week ago, said he was submitting work order, and Old Republic, my home warranty co., never got it. I've left messages, for Hew's, to no avail. They never answered my calls , nor got back to me. Now, it's the weekend, and I'm going without a microwave, all weekend long. Don't ever use this company, not reliable.
Tim O.
Dec 21, 2021
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Rarely have I ever experienced a trade that was so responsive and willing to meet with me quickly and professionally. The tech met me the next day on a weekend and quickly diagnosed the issue with my refrigerator. He didn't try to upsell me and give me a bunch of hot air. I felt like he genuinely cared about getting it fixed quickly and inexpensively. The good news he succeeded! It was a two step job in that a new board had to be installed and then a new fan in the freezer. I trusted these guys and they didn't fail me. Will gladly use them in a heartbeat in the future!
Bill Graham
Dec 08, 2021
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Positive: Professionalism, Quality, Value
Kirk is extremely personable while staying efficient with his time. Due to the location of this refrigerator we both decided to defer installing a new board until it can be removed & made more accessible. I will then have Hew's correctly repair it.
Service: Refrigerator repair
Kirk is extremely personable while staying efficient with his time. Due to the location of this refrigerator we both decided to defer installing a new board until it can be removed & made more accessible. I will then have Hew's correctly repair it.
Service: Refrigerator repair
D. Q.
Sep 05, 2021
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Adriene Updite
Aug 22, 2021
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Jessica Freeman
Aug 15, 2021
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Justin M.
Jun 24, 2021
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Paula B.
May 18, 2021
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Paula Skillicorn
Apr 29, 2021
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Juan D.
Apr 17, 2021
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Donna C.
Mar 21, 2021
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Sara Naegle
Mar 17, 2021
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Kirk is my favorite appliance repair man I’ve ever used! He was knowledgeable, thorough and honest. His price point is reasonable and fair. He came when he said he would, and even came on a Saturday. I will recommend him to anyone that needs their appliances fixed. Thank you Kirk!!
It seems like warranty customers may have issues with them — but maybe it’s an issue with the warranty company because Hew’s was awesome to deal with!
It seems like warranty customers may have issues with them — but maybe it’s an issue with the warranty company because Hew’s was awesome to deal with!
Mike C.
Jan 23, 2021
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Thaddeus L.
Nov 21, 2020
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Tiffany L.
Oct 28, 2020
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My sincerest apology to Hew's for the bad review. As it turns out, our LG washer is a dropped model and the part required to complete the repair is no longer manufactured. They were working on trying to find us a part somewhere. My husband met with the technician the day of service and says he was timely, thorough and professional. My bad judgement for jumping the gun. There isn't anyone who can complete any repair without the right parts.
Amanda Fowler
Oct 22, 2020
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The worse experience I have ever had. They didn't even show up! Sent a message about car malfunction and failed to follow up with more information. I had to cancel my service with them because they had awful customer service and communication skills. Don't use this company if you want to get any actual service done. And good luck trying to talk to anyone who can actually help you. I would have given them 0 stars if possible.
Amy R.
Oct 15, 2020
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I wish I could give them a zero. I submitted a request on August 30 to repair our ice maker and microwave. Technicians came on September 2 and looked at both appliances. They said they needed to order parts. I have called 9 times and left messages and the home warranty has called 3 times. No response. Every time we call their answering service answers and says they will give the message to the technician and they will call to give us an update. Nothing. No response. The answering service answers all day long not just non office hours. The technician texted me when he was on his way on
Brian C.
Oct 14, 2020
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So far, my experience is very poor. I was assigned to Hew's Air on 10/13 by American Home Shield. I called immediately after the assignment to schedule. The person that answered said he'd have a technician call to schedule. I waited 3 hours and called again and got an answering service and left a message. I waited another 3 hours and got the answering service again. I tracked down the owner's number here and called and texted since his voicemail was full. No reply. This morning I texted again to see if he had any intention of responding. He said "Sorry I'm the only technician
Phil R.
Sep 06, 2020
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My freezer in my fridge recently stopped working so I needed a quick fix. Hews Repair showed up the same day to take a look. Unfortunately, my fridge was beyond saving but he told me what the issue was and didn't even charge me for the service call. These are stand up guys and I will definitely call them next time for my appliance repair needs.
Monica T.
Sep 03, 2020
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RUN!!!!!! This company is horrible!!!! My mother's washing machine broke and I called her home warranty company and this was the company they gave us. Called and made an appointment with no issues they came out that Monday 08/24/20. They stated that they needed prior auth from the warranty company and they would be in touch. By Wednesday 08/26/20 did not hear anything so I called and left a message. Thursday 08/27/2020, Friday 08/29/2020, Tuesday 09/01/2020 and Wednesday 09/02/2020 I called and left messages and NEVER heard back from anyone. I told them I have left several messages to
Jonathan W.
Aug 10, 2020
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Excellent all the way around. Had the heating element fail in our Electrolux dryer. Hew's contacted us immediately and scheduled and coordinated installation the very next day. Excellent communication and service. Very fair pricing. We paid $200 total while I received other quotes up to $360.
I recommend Hew's.
Or I used too. Weeks later, they've had to come out and re-replace and now two months later I have another company replacing again and the right way because Hew's ground the heating element to the chassis so it would just heat all the time even in cool
I recommend Hew's.
Or I used too. Weeks later, they've had to come out and re-replace and now two months later I have another company replacing again and the right way because Hew's ground the heating element to the chassis so it would just heat all the time even in cool
Christopher S.
May 15, 2020
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Recently my dryer stopped working and I needed a repairman to diagnose the issue. I called Hew's Air and spoke to Kirk. Not only was he able to fit me in that day, but he even came 30 minutes early! He and his associate wore the property safety masks and were extremely professional and courteous. He was honest in telling me that my repair would probably be expensive, but told me he would try and find the components at a cheaper price. Although I decided that I would replace the dryer Kirk's professionalism and honesty during these trying times definitely made a great impression. In the
Thaddeus Langenwalter
May 09, 2020
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Critical: Quality, Responsiveness
Impossible to get ahold of. They take your payment with no problem but then you can't get a return phone call back to actually make the repair. Phone call goes to an answering service which they are only able to send the company an email which does no good.
Services: Refrigerator repair, Freezer repair
Impossible to get ahold of. They take your payment with no problem but then you can't get a return phone call back to actually make the repair. Phone call goes to an answering service which they are only able to send the company an email which does no good.
Services: Refrigerator repair, Freezer repair
Jose O.
Apr 22, 2020
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Dave M.
Apr 17, 2020
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