We've become known for designing and building homes of the highest quality at prices that set the value standard for the industry. Our customers tell us, "you always get more home for the money with Eastbrook Homes." Eastbrook Homes is a recognized leader in building high-quality, energy-efficient homes and is a multiple Eliant Customer Satisfaction award winner.
We could not be happier with the Eastbrook staff, process, and product! About as easy as a building process as it could get. This is the second time we have built with Eastbrook and if we did it again, you could bet we would build with them. My wife and I recently built an Eastbrook home in Byron Center.
This was the first house we purchased/built so we did not have any home buying experience. Eastbrook's process is very transparent and easy to work through. Finding Community in Lowell, MIOne of the biggest concerns for any new home buyer is that their new home fits their wants, needs, and their lifestyle.
We could not be happier with the Eastbrook staff, process, and product! About as easy as a building process as it could get. This is the second time we have built with Eastbrook and if we did it again, you could bet we would build with them. My wife and I recently built an Eastbrook home in Byron Center.
This was the first house we purchased/built so we did not have any home buying experience. Eastbrook's process is very transparent and easy to work through. Finding Community in Lowell, MIOne of the biggest concerns for any new home buyer is that their new home fits their wants, needs, and their lifestyle.
Services
As a home building company, we find it a joy and privilege to craft your home from scratch, designing a beautiful space to hold countless memories for years to come. To celebrate our 50+ years of building homes, we asked our team members to share memories and stories about Eastbrook's beginning. Watch this video to learn about our early history, the creativity at our core, thriving despite challenges, and our vision for communities.
Eastbrook University was created to help our customers and the general public learn about the home building process. There are informative flyers, videos, and articles available to offer insight into different areas of building a home and in some cases offer solutions and tips to make your experience even better!
We are most effective when warranty work is addressed at one of your pre-planned appointments. It is Eastbrook Homes' policy to provide courteous and timely service for all warrantable items as defined by the provisions of the contract and in accordance with the procedures outlined in our Homeowner's Guide.
The majority of our new homes are built on home sites within our master planned communities. However, we have built numerous homes on customer-owned sites outside of our neighborhoods. Each situation is unique and we evaluate every opportunity carefully to ensure that we are able to effectively meet your needs and expectations.
Eastbrook is committed to building energy efficient homes. A home built with modern materials and appliances conserves resources, saves money, and increases the value of your home. Even with the best modern construction techniques, your home still contains hundreds of cracks and seams. These small leaks can add up, creating an opening equivalent to a window left open all year long.
Reviews (20)
Matthew Angeles
Jan 10, 2022
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Building with Eastbrook Homes is a dumpster fire. Their communication throughout the build was next to non existent- it often took weeks and multiple follow up emails to be acknowledged or have questions vaguely answered. We closed with a laundry list of “action items” that we brought up months before completion and were 1)assured they would be taken care of or 2) ignored.
The months after close were spent fighting with the Director of Construction and VP to have issues repaired properly and our home was a revolving door of contractors coming in to fix and refix sloppy work. Time and time
The months after close were spent fighting with the Director of Construction and VP to have issues repaired properly and our home was a revolving door of contractors coming in to fix and refix sloppy work. Time and time
Julie Karum
Jan 04, 2022
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We built this house with them, 9 months after moving in our sink in the half bathroom unexpectedly cracked right in the bowl. During our 1 year warranty inspection we told them and they stated we dropped something on it so it was our fault. The sink was obviously installed incorrectly, as you can see from the pictures it was not centered correctly, used 2 different bolts and was way too tight to the wall, the off center caused a pressure point, exactly where it cracked, crazy. Nothing has ever dropped on this sink, it’s our half bathroom, there isn’t anything in there to drop. It’s very unfortunate
Jeff Mick
Dec 27, 2021
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Built a new home in 2020, been in it for over a year now. The design process was excellent...they offer both online and an in person design center! The house was finished on-time, even during the pandemic, and was built to our expectations. They resolved the few minor warranty issues we had during the first year! Overall, it was a positive experience and everyone we dealt with was easy to work with. I recommend if you are looking to custom build...that you check if they have an Eastbrook community building near you!
Sendi Husanovic
Nov 25, 2021
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I don't really know where to start, First thing that really disappointed me was the fact that I could not do a single thing to my house that was being built at the time. Me and my fiancé wanted to do a couple thing inside and outside the house before the house was completed. We wanted a cement patch, but were not allowed until after the house was completed and we were moved in. There is literally a house currently being built right behind me. And the owners are allowed to do a cement patch, Put stones under their balcony etc. Stuff that we could not do. Totally unfair. We wanted to have our own
Jim Mura
Nov 04, 2021
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We have owned many homes across the country, all but one being new / newer construction. Our Eastbrook Homes experience has been our very best. Their structure with the Design Center, and organization yielded a superior result. But of course with any company, people make or break the outcome. Martha was flat out outstanding! We’d have given Eastbrook an excellent 95% rating, but Martha requires an extra credit bonus putting Eastbrook’s overall score to a perfect 100%. She listened well to us, offered creative solutions and was always blazing fast with her responses. Her knowledge and personal
Joshua H.
Jun 05, 2021
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Overall we enjoyed the process of building with Eastbrook. Everyone we have worked with there are good people, want to be helpful, and they are understanding. Their build process is efficient and enjoyable.
The reason I'm giving only three sars is due to build quality issues and unfortunately the home is the end product so I have to put more weight behind the specific quality in my home when evaluating my experience. I think they are in a tough position where it's difficult to find enough quality teams to help build their homes and you may get great quality but you might get less so
The reason I'm giving only three sars is due to build quality issues and unfortunately the home is the end product so I have to put more weight behind the specific quality in my home when evaluating my experience. I think they are in a tough position where it's difficult to find enough quality teams to help build their homes and you may get great quality but you might get less so
Stacey P.
May 17, 2021
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DEMAND LETTER I closed on my home November 2019, nothing but issues and smiles from Myles ever since. All of our complaints were not put in the 30,60, 90, 120 day meetings, he just said it would be taken care of. My home was closed stating that our septic system is community based. With this in mind I put in a gas generator on the back side of my home to have it hidden so it was not seen from the street. Well apparently I was sent a postcard from the septic company who put in the system. The guy was nice and he has nothing to do with these issues. He sent me proof that my home does have a private
Kelly J.
May 03, 2021
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Robert Connelly
Sep 01, 2020
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I did not build with Eastbrook but rather bought an existing custom home in Hathaway Lakes. Being in construction myself I was very pleased with the build quality of my home and the layout of the neighborhood. Wendy and Martha who have offices in our clubhouse have been excellent when I've had questions or needed paperwork for home improvement projects such as fences and stand-by generators. Eastbrook creates a nice community feel that I plan to enjoy for years to come.
Mike Dokter
Jul 06, 2020
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We moved into our new home in Hathaway Lakes back in August of 2019 and we love it! Martha and the team were awesome and when we had challenges with our first perspective house in the neighborhood, she was able to get us immediate information and access to another. The project managers are responsive, and the owner of the company even reached out personally to ensure we were enjoying out new home. We have the utmost respect for the Eastbrook team and would proudly buy from them again.
On a side note, my father was in the building business for 25 years and after that started his own business as
On a side note, my father was in the building business for 25 years and after that started his own business as
Del G.
May 25, 2020
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Went through an Eastbrook home recently to see what has changed in their construction mindset since my earlier review and found that $359,000 will buy you an amazing amount of vinyl, laminated floors, hollow interior doors, fiberglass and Formica...all most likely made in China...nothing in the high-end category ...backsplash in kitchen was cheap vinyl...master bath shower was fiberglass...I guess their crappy homes are selling because an entire subdivision of cookie cutter Eastbrook homes this house was located in was sold and occupied. If there's a market for these homes that's OK.
Ms. Whitherspoon
Jan 09, 2020
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No attention to detail. Go over your blue prints as the construction continues as they will miss things....like putting the fuse panel on the wrong wall. Accepted our new home, floors filthy, sink dirty, counter tops poorly cleaned, front porch dirty, walls dusty. Outlet hanging out, 2 sets windows would not latch, hardwood floor loose in multiple places, hardwood floor with white paint over spray and adhesive in multiple locations. A real insult to receive a new home in this condition. What if you just paid $30k for a car that was dirty inside and out??
During construction there was no plastic
During construction there was no plastic
Lindsey P.
May 10, 2019
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BEWARE future Eastbrook customers: Don't do your landscaping until the lots next to you are in. We spent $10k on 400yds of dirt and 10 tons of rock to level a dip in our yard with the adjoining lot. It was amazing for one summer. EB then agreed to give the buyer of that adjoining lot a 'flat' backyard and raised the grade by feet. My lot now looks and feels much lower again.I'm back in what our neighbor has deemed 'the sink hole'. EB will grade the hill between us, but literally laughed at me saying they didn't see a problem. That lots landscaper explained all
Mr. R.
Dec 08, 2018
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Homes look nice on the outside, they are cozy on the inside. Took possession of a dirty home. I've spent over 3 hours today removing adhesive and over spray from our kitchen/dining area hard wood floors. Home was not clean on delivery and EB could seem to care less. All they said is that they'll have a heart to heart with the cleaners, in reality the cleaners need better oversite and a home should not be delivered until its spotless. Walls dirty, floor filthy, counter tops dirty with dried grout all over, adhesive and over spray on floors, windows won't lock, hardwood floor
Sam S.
Jul 29, 2018
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Way too many issues to mention them all. It all started with them putting the wrong roof shingles on the wrong house. Our neighbors now have our black roof shingles and we have a greyish color, even though we paid more money to have black windows to match the black roof. In our contract, it also states that we will supply our own hard wood floor. They still went ahead and put some random cheap wood floor in anyway. Then the kitchen flooded and there has been no communication as to why it flooded. Now they have to replace the hardwood in the kitchen. The doors and windows were always left open in
Samantha H.
Feb 20, 2018
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Sarah
Dec 06, 2017
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We really loved the design center. They made it so easy to select everything we needed. We had a small budget and they were very helpful and understanding. The builder, Joe, was great. He kept us informed and took care of anything that was wrong. We were delivered a beautiful home! Ben the service guy has been very helpful with taking care of any problems we have had after move in. Thanks Eastbrook!
Lisa T.
Nov 22, 2017
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Very disappointed in the design process, what should have been a fun experience was rushed and forced. Our assigned designer Ann had no interest in getting to know us or our needs. She was down right cold which is so disappointing since this is a big part of the process and we will be living with our selections for a long time. I typically wouldn't say anything but since I heard from several other people in our neighborhood that they felt this way too I thought I should post so that you can ask for a different designer. Buying a home should be fun, even though this was a big part of the process
Jim O.
Jul 25, 2017
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Phil G.
Apr 26, 2017
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-Recently, my kitchen faucet started spraying water everywhere. I had to call a plumber. His explanation for what happened: "seems to have not been properly installed." Great.
-My hot water heater started malfunctioning and I got to enjoy a nice, cool shower. Pilot light was not out.
-Found another door that will not close/latch.
Despite the reply from Sarah T. of Eastbrook Homes, it is my continued opinion that these homes are not worth the cost and I am doubling down on that. I lived in a double-wide trailer in Chesterfield while doing my fellowship and that trailer was at a higher
-My hot water heater started malfunctioning and I got to enjoy a nice, cool shower. Pilot light was not out.
-Found another door that will not close/latch.
Despite the reply from Sarah T. of Eastbrook Homes, it is my continued opinion that these homes are not worth the cost and I am doubling down on that. I lived in a double-wide trailer in Chesterfield while doing my fellowship and that trailer was at a higher
