Mother Nature is on a rampage, and 2018 will go into the books as the worst year ever for natural disasters. Whether it is floods, tornadoes. Securing structures and protecting personal and business assets after destructive events, is an essential component in the loss restoration process. In addition to being the regional leader in fire/loss restoration, we provide expert home remodel and general contracting services.
Austin Hi-Tech went WAY above and beyond to make my situation as easy and painless as possible. I cannot recommend them enough! Having to get restoration work done. Where has Austin Hi-Tech been all my life? Their work was spectacular and prompt, but what I was most impressed with was their friendly and extremely caring service.
Robert and his team were very professional, and. If you have never gone through a tornado, it is one of the scariest events you could ever imagine. While our house did sustain substantial damage, our spirits did not.
Austin Hi-Tech went WAY above and beyond to make my situation as easy and painless as possible. I cannot recommend them enough! Having to get restoration work done. Where has Austin Hi-Tech been all my life? Their work was spectacular and prompt, but what I was most impressed with was their friendly and extremely caring service.
Robert and his team were very professional, and. If you have never gone through a tornado, it is one of the scariest events you could ever imagine. While our house did sustain substantial damage, our spirits did not.
Reviews (22)
Kelly
Jan 22, 2022
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I cannot say enough good things about Bonifacio and his crew. They installed a kitchen faucet and under sink water filter for me, and wired in a UV light into my AC unit. Not only was their work excellent quality, they were also a pleasure to communicate with, were extremely punctual, and left the work area very clean after finished. We also had a pipe leak a few days after that— I contacted Bonifacio and he came to check it out and fix it that day. I’d recommend them for anything! Very professional and trustworthy.
Linda G.
Oct 21, 2021
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Alicia G.
Apr 16, 2021
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We had a pipe burst in our house during the February 2021 winter storm. This flooded my upstairs bathroom, kitchen, living and dining room. This destroyed my kitchen cabinets, bathroom cabinets, ceiling and hardwood floors. Austin Hi- Tech was sent to my house by USAA. 8 days later Austin Hi- Tech showed up and told us that they didn't want to be there. The techs told us that they wanted to be working on bigger jobs. They put 6 fans in my house for a week and did nothing else. They did not remove the wet wood flooring. They did not remove the wet drywall and wet insulation. They did
Kristi P.
Mar 18, 2021
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This team of labor was brought in to help in a post-100-year-freeze outside of Austin in a senior apartment complex that suffered electricity and water loss, then a flood of water when the pipes burst on the patios. While the numbers of help were large, the help was only by direction of the manager, not by request of the tenant. As a member of senior population needed help hooking back up washers after sheetrock was torn out, getting water, moving furniture responsibily and having respect for the older population, this is just not what was happening. Management for these places are too few to
Janie Gallegos
Jul 02, 2020
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Had a great experience with Austin Hi-Tech Restoration. Discovered water damage to my ceiling after a rain storm. Received recommendation from my insurance company and immediately a representative called to assess the damage and was given a quote.
Soon after folks showed up to fixed the problem. That was not the great experience; the great experience was the individuals that did job had to move all of my furniture and wall art so they could paint almost entire house to match the fixed area. Workers took extra care with all of my stuff that nothing was broken. Supervisors were always swinging by
Soon after folks showed up to fixed the problem. That was not the great experience; the great experience was the individuals that did job had to move all of my furniture and wall art so they could paint almost entire house to match the fixed area. Workers took extra care with all of my stuff that nothing was broken. Supervisors were always swinging by
James Cobb
Oct 13, 2019
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We had Austin Hi-Tech give us an estimate for some roof and rafter damage for our insurance. They were prompt and professional and their price was very reasonable. We went with them to do the work and we're very pleased with the result. The project manager assigned was very good with communication and setting expectations and the work crew was courteous and very efficient. They knocked out the work in a timely manner and left the job site clean and tidy. I would highly recommend them to others for work.
Sarah Richardson
Aug 31, 2019
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I had a fantastic experience with Austin HI Tech after my entire downstairs flooded. They were thorough and prompt and communicated really clearly throughout the process of replacing my floors. Every sub contractor who worked on my house was polite and dedicated and did a fantastic job. My neighbors even commented about how nice everyone was! The project manager was on top of his game from start to finish and made things as painless as possible. I wouldn’t hesitate to work with these great folks again.
RoseLori
Aug 14, 2019
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Aaron and Logan did a great job moving our furniture. They were very polite and helpful.
Now that my job is complete I’d like to add that Kevin was a great project manager. He was extremely communicative about the work being done and when to expect people in our house. When something went wrong, he would step in to help immediately and get it taken care of.
Now that my job is complete I’d like to add that Kevin was a great project manager. He was extremely communicative about the work being done and when to expect people in our house. When something went wrong, he would step in to help immediately and get it taken care of.
Karyn Myers
Aug 04, 2019
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After what initially appeared to be a small leak in my kitchen, Austin Hi-Tech realized it was more extensive and got the approval from my insurance company. Any issues I had were immediately addressed by my project manager Kevin Young and corrected. All of their employees were very respectful of my home and belongings. My entire downstairs looks brand new, including my 10 year old cabinets. Their primary contractor Luis did such a wonderful jo. That I hired him to do some additional work on the side
Megan Fox
Jun 23, 2019
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Update: I was refunded a portion of my money so I have increased the star rating for that portion of the company’s integrity. The fiasco still put us months out of our home, which was not necessary. Glad for them trying to make right on their mistakes though.
I recommend looking elsewhere for restoration needs. Make sure to read the yelp reviews, as well. I have been working with Richard and Jeff since March and we have no progress on our home so far after major damage. Our experience has been the typical nightmare experience you hear about with contractors.
1. They took a large amount of money
I recommend looking elsewhere for restoration needs. Make sure to read the yelp reviews, as well. I have been working with Richard and Jeff since March and we have no progress on our home so far after major damage. Our experience has been the typical nightmare experience you hear about with contractors.
1. They took a large amount of money
Kristen M.
Mar 12, 2019
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Incompetent PM. Had a master bedroom, master bath, and guest room that took over 3 months to repair. This was NOT a gut job, it was fixing (redoing rooms exactly the same) after a flood we had. I had to text the Pm multiple times to verify he ordered floors, cabinets, etc. each time he has not and made excuses. Also didn't write down any materials we had (such as flooring). He called me back to ask me what type of floors we had. Would never recommend them. PM did not manage the construction guy that would say he was coming and didn't show for days. PM had no clue what was going on Because
Andrew M.
Mar 27, 2018
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Just make sure you get an estimate from these yahoos BEFORE they lift a finger. We had a hot water heater leak into our daughters room and called our insurance company, who guided us directed this company. Keep in mind that our deductible was $2300 and didn't cover replacing the heater. So after talking to the yahoos, I was told I had to put up $500 to cover costs. when i asked how for an estimate (several times) they said they could not supply one. I figured it would be less than $500. I guess I'm the idiot. So the guy come sin and does his job... no complaints there. But I get the
Lindsay G.
Mar 01, 2018
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Tara B.
Jan 11, 2018
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I can't say enough wonderful things about Joe, Jefferson, and their crew. We had some severe water damage to our laminate flooring and they were amazing to work with when having it repaired. Joe was incredibly helpful when we were choosing new wood flooring. He was responsive, kind, and honest. Jefferson and his repair team were courteous and accommodating. I'd definitely recommend these folks.
Cristina M.
Dec 27, 2017
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We had a serious house fire last January...our house didn't burn to the ground but we had smoke damage everywhere, inside the walls and throughout all the insulation etc.
Austin Hi-Tech came in immediately and began the process of recovering items and mitigating damage. Since we were in a mild state of shock during the early stages I don't remember much besides the hi-tech people swooping in and taking care of things in a friendly and efficient manner.
This type of work is personal and feels a bit intrusive since complete strangers were going through all of our belongings. The
Austin Hi-Tech came in immediately and began the process of recovering items and mitigating damage. Since we were in a mild state of shock during the early stages I don't remember much besides the hi-tech people swooping in and taking care of things in a friendly and efficient manner.
This type of work is personal and feels a bit intrusive since complete strangers were going through all of our belongings. The
Karen F.
Nov 16, 2017
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We worked with Austin Hi-Tech after our house sustained a water damage. It was a complicated situation as the house was under contract to be sold when the damage occurred so we had to deal with the buyer, realtors and lenders as well as the insurance company. They were professional, responsive and very, very patient. They truly went above and beyond to help us keep everything on track and every person I spoke to seemed truly committed to delivering excellent customer service. Thank you, Robert and Austin Hi-Tech!
Charlotte Rae Blanch
Aug 31, 2017
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The Austin Hi-tech team is more than a team, it's a family and the dedication I've seen to their clients is unlike any other. Perhaps it's because they are locally owned and operated for over 25 years or maybe it's that the leadership holds themselves to the highest standards possible. Either way, there is a deep understanding and sense of duty to every client they have. They truly operate by the words "Restoring lives after a loss"
Jeff M.
Feb 28, 2017
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If you have never gone through a tornado, it is one of the scariest events you could ever imagine. While our house did sustain substantial damage, our spirits did not.
I knew that once I called Cindy early last Monday (1:30 am), we would be in good hands. Their team was at our house quickly and worked into Monday night to help stabilize / secure our house. Everyone that has been to our house has been wonderful. And the professionalism is second to none. And for that we are truly grateful. I trust that each of your clients receive the same professionalism and concern.
In a few weeks our
I knew that once I called Cindy early last Monday (1:30 am), we would be in good hands. Their team was at our house quickly and worked into Monday night to help stabilize / secure our house. Everyone that has been to our house has been wonderful. And the professionalism is second to none. And for that we are truly grateful. I trust that each of your clients receive the same professionalism and concern.
In a few weeks our
Chri B.
Dec 02, 2016
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From start through the finish this company has done what they said they would do. Whenever I called, which was often, no one ever said "That's not my department." It was always, "Let me see how I can help." From the clean up after the fire, to the restoration to the follow-up. A+ service and every employee owned my project. THANK YOU!
L. P.
May 04, 2016
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After my home was damaged by a fire, I selected Austin Hi-Tech to perform the repairs. The repairs were fine, no complaints there. But the road to completion was bumpy, to say the least. Delays happened more times than I can count. I repeatedly would check in on progress only to find that issues that I had thought were addressed days ago had still not happened. And generally (not all the time, but nearly), these delays were not communicated to me promptly. I suppose delays are typical in construction/restoration, and I don't think they were anyone's fault necessarily, but the company
Tim K.
Jun 05, 2015
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A couple weeks back when the rain was unrelenting, we noticed a water stain on one of our bathroom walls. We soon realized though that our problem was even bigger than we had first thought. Water had seeped into the walls of three different rooms! In a panic we contacted Austin Hi-Tech and before we knew it they had sent out their emergency services team to prevent further damage.
Robert and his team were very respectful of us and our home. They put my wife's mind at ease and assured her that they would do their best to find the source of our problem. Thanks to their diligence we discovered
Robert and his team were very respectful of us and our home. They put my wife's mind at ease and assured her that they would do their best to find the source of our problem. Thanks to their diligence we discovered
Heather A.
Jul 01, 2014
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I've put off this review for a long time, mainly to calm down and provide a reasonable look at our experience.
Shortly after we moved into our home, our bathroom leaked. We called our insurance company and they sent us to Austin Hi-Tech Restoration.
The process started out okay. The project manager or whatever you might call him came by our home, assessed the damage and drew up an estimate for the insurance company.
Things went downhill quickly after that. I think the most important thing to note here is: Our bathroom broke in August. Austin Hi-Tech Renovations didn't finish the repairs
Shortly after we moved into our home, our bathroom leaked. We called our insurance company and they sent us to Austin Hi-Tech Restoration.
The process started out okay. The project manager or whatever you might call him came by our home, assessed the damage and drew up an estimate for the insurance company.
Things went downhill quickly after that. I think the most important thing to note here is: Our bathroom broke in August. Austin Hi-Tech Renovations didn't finish the repairs
