Our professionals identify the full extent of water damage, both visible and unseen, by using sensors such as moisture detectors and hygrometers. Our certified professionals determine the full extent of fire damage, including the impact of smoke, heat, and residues from fire and smoke. PuroClean's remediation experts use the latest technology to identify both mold and the moisture source that feeds it.
As specialists in remediation, first we salvage everything that can be saved, then our construction specialists make all the necessary post-mitigation repairs. The communication was extremely helpful as Chris had to coordinate with both the property manager and home rental company during the repair process to make sure the property was ready for guests a few short days after the target completion date.
As specialists in remediation, first we salvage everything that can be saved, then our construction specialists make all the necessary post-mitigation repairs. The communication was extremely helpful as Chris had to coordinate with both the property manager and home rental company during the repair process to make sure the property was ready for guests a few short days after the target completion date.
Services
Founded in 2001, PuroSystems, LLC. is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America. With a network of over 300 offices, PuroClean touches the lives of people in communities throughout the U.S. and Canada by providing 24-hour property emergency restoration services.
As a leader in the restoration industry with over 20 years of disaster recovery experience, PuroClean's Paramedics of Property Damage stand ready to assist you. Our team is thoroughly screened, fully insured, and exceptionally qualified to remediate property damage and to perform a variety of services relating to property damage restoration.
Unlike any other water damage repair company, we rescue and restore lives and property with the PuroClean QuickDry System in the shortest possible time and at a much lower cost than the traditional drying system many of our competitors use. Using state-of-the-art equipment for drying, dehumidifying, deodorizing, and disinfecting, we restore your home or business with minimal disruption so that you can get back to your normal life.
After a fire is extinguished, damage continues for days; quick response can be the difference between recovery and permanent damage. At every step, we keep you and your insurance agent informed. We want everyone involved to understand what is happening, what to expect, and what to do to overcome the loss.
Reviews (25)
Aly Y.
Nov 24, 2021
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Ties 11/23 around 530pm & a driver of one of PuroClean's vans was speeding on Ka Uka Blvd. Not sure why but he honked & as he drove past, the passenger of his van stuck out his hand & gave the middle finger.
What a way to represent the company. In a company vehicle. Would never ever use this company or recommend if this is how their employees are.
What a way to represent the company. In a company vehicle. Would never ever use this company or recommend if this is how their employees are.
J. W.
May 03, 2021
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My office was flooded back in March and I needed someone to come out and assess the damage asap. My school was about to close for Spring Break and I needed to have all the repairs completed in one week. I called PuroClean and spoke with Michelle. She immediately reassured me that PuroClean could come to the school quickly, assess the damages, and complete the necessary work. This was the same week that O'ahu had all the major flooding. I know their business was extremely busy with other clients but they took time to walk me through the next steps, Zach came out to assess damages and two days
Marissa Y.
Apr 26, 2021
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Review update:
I initially had a very bad experience working with PuroClean when it just came to getting a quote from them... 5 months after this incident, the owner, Michelle reached out to me to get feedback on my experience and reasons for my earlier review... She was very genuine and sincere and wanted to learn about what happened and explained how she's using my feedback as a learning experience for her as she wants to continue to improve her business. She reassured me that what I went through went against their company policy like when their worker used my restroom and took off their
I initially had a very bad experience working with PuroClean when it just came to getting a quote from them... 5 months after this incident, the owner, Michelle reached out to me to get feedback on my experience and reasons for my earlier review... She was very genuine and sincere and wanted to learn about what happened and explained how she's using my feedback as a learning experience for her as she wants to continue to improve her business. She reassured me that what I went through went against their company policy like when their worker used my restroom and took off their
Da Pake G.
Apr 13, 2021
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Owners Michelle and Zack Ramos, and their entire crew, especially Mel and Danny in the field, and Kathy and Jenn in the office deserve 6 stars out of 5! My water damage issue wasn't an emergency, but they gave my problem immediate attention. They were super patient throughout the entire process (took over 3 months) to help me finally locate the two sources of water leaks in our master bathroom, and did a great job on demolition, mold remediation, and coordinating the testing (3rd party) to make sure there was no mold once the issue was fixed. Coordination with the insurance company was
Jaimie Reeves
Oct 05, 2020
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Joe Johnson
Sep 20, 2020
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PuroClean was contacted on my behalf after a plumbing mishap. Water was all over the floor in several areas. I had no idea what to expect. Within one hour Gino was at my door. Gino took the time to explain every detail, and the purpose of every machine. Gino had me look at the moisture instrument readings with him and set wonderful expectations. Gino had to come back everyday to take new readings and check the machines, and did an outstanding job working around our schedules. Machines are usually there a minimum of 3 days to ensure the dry out, and Gino was there like clockwork. The owner Victor
Sarah M.
Sep 14, 2020
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For those who like it short and sweet:
PuroClean is 5 star quality in every way!
Suburb communication. Excellent customer service. Kathy and Mel are more then willing to go above and beyond the call of duty to get the job done RIGHT! All employees arrived on time and worked until the job was completed. The demo was quick, efficient and the team left the space clean upon departure. I would HIGHLY recommend their services to anyone and everyone!
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For those who appreciate a more detailed review:
It was a water leak
PuroClean is 5 star quality in every way!
Suburb communication. Excellent customer service. Kathy and Mel are more then willing to go above and beyond the call of duty to get the job done RIGHT! All employees arrived on time and worked until the job was completed. The demo was quick, efficient and the team left the space clean upon departure. I would HIGHLY recommend their services to anyone and everyone!
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For those who appreciate a more detailed review:
It was a water leak
Steph L.
Aug 30, 2020
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PuroClean has certainly taken care of us during our flood incident and have been there every step of the way throughout renovation. Mel and her team came immediately the next day with the dryer blowers since the flood happened late at night. When the blowers weren't enough for the drywall, they helped us pack all of our things to move to the next step of renovation. During the move, they wrapped every thing with care and took it all to the storage facility.
While renovating, COVID happened. Kathy communicated on our behalf to the insurance company to keep them updated of the renovation process
While renovating, COVID happened. Kathy communicated on our behalf to the insurance company to keep them updated of the renovation process
Jane D.
Aug 09, 2020
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Quite awhile prior to COVID, we used this company after our place had some significant water (and mold) damage... while they were ripping out our floors, they moved our new refrigerator and put a small ding in it... We called their company several times about it and they wouldn't return our calls until I contacted our insurance company about it... then they started returning our calls...
We also kept failing the mold inspection (3x) and finally passed once my husband (who is by NO means a 'handy man') stepped in and started pointing out possible moldy spots to the 'professionals
We also kept failing the mold inspection (3x) and finally passed once my husband (who is by NO means a 'handy man') stepped in and started pointing out possible moldy spots to the 'professionals
L. P.
May 07, 2020
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These guys are awesome! I had some water damage and mold from a leak caused by the unit above me. My insurance contacted them to do restoration services. They called a few minutes later and setup a time to come to my home. Everyone was super professional and friendly. They brought in dryers and removed damaged walls and cabinets in half a day. Taking care to make sure everything was sealed when off when doing work so as not to dirty the rest of my home. They also made sure debris was disposed of properly and clean area immaculately. Such great service I would highly recommend to anyone! Thanks
Christine D.
Jan 09, 2020
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5 minutes after I reported a roof leak to my insurance agent in the evening, PuroClean received the work order from my agent and called me right immediately. A Team was in place right away starting with Kathy who contacted me. The next day Mel and Kylie did a site inspection and identified the extent of the water damage. The next day technicians, Jake and Renee secured the work area by sealing off the damaged area from any possible mold or hazard. They removed the wet flooring and installed special equipment to dry out the walls and floors. Jen called me the same day to see if I had any concerns
Mavis A.
Jun 29, 2019
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I thought my house had water damage from a leaky toilet and began to think of the worst case scenario. Called and spoke with Kathy and she immediately comforted and assured me that we would work together and I felt like everything would be okay. She gave me an appointment for the very next day with Jeff. He was right on time and very friendly and happy to help. He checked my whole house and assured me that luckily we didn't have any water damage. I will be recommending them to anyone who'll listen and hopefully I don't need their service, but if I do, they'll be my first
Gina G.
May 22, 2019
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This company is amazing from start to finish. We had a major flood in our bathroom and almost our entire home was flooded. First of all, they are a 24/7 company and arrived soon after I called. Kathy the office manager was incredible as she scheduled all the different workers such as the abatement company and Contractors. Mel and IKaika were incredible as they sifted through the mess. Mel assured me they would take care of everything and they went above and beyond and beyond and beyond. I would not expect such a catastrophic event to go so smoothly, but it did. This company exceeded my expectations
C. F.
Mar 08, 2019
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Tomas and Sonia took care of our soaked basement after our water hater leak. They came out late at night and immediately started their magic to get our carpet dry. They were very thorough in their work and explaining what they would need to do. We were kept informed all the time.
I would recommend this service to any one, it was a good example of customer service.
Tomas has checked on us just the other day to see that all was going well for.
Angie and Bruce
I would recommend this service to any one, it was a good example of customer service.
Tomas has checked on us just the other day to see that all was going well for.
Angie and Bruce
Keoni G.
Feb 03, 2019
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It's hard for me to share this but you know what people got a right to know bout these guys. I work in the Pavilion Condos in Waikiki. Been working there for more than 10 years...I see all kinds of crap but when it comes to our kama'aina treating each other with no ALOHA I hate it! I take care of the people that live in my building, they are ohana so when you get one supposed LOCALLY RUN COMPANY treating my residents or my ohana like trash I gotta step up and take care. This PUROCLEAN guys Eli and one popolo was working in one of our units, young Japanese lady and her keikis live there
Jared G.
Oct 19, 2018
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I have seen these folks clean nearly two inches of mud and grime off the floor of an entire home during recent floods from landslides during heavy tropical rains! They were able to clean nearly all of the damage and had excellent contractors for referral for repairs. Great ohana-run, local business for those terrible moments you hope you never run into as a property owner.
Lehua K.
Jul 06, 2018
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We had mold in our bathroom and a business owner friend referred us to Puroclean. We called and got a free estimate, and then scheduled an appointment the same week to take care of it. Eli and Sana were great - friendly, awesome service, and very thorough. They were able to answer any questions we had and made some recommendations as well. Thank you Puroclean - HIGHLY recommend them!
Jo Shm O.
Mar 02, 2018
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Found mold in the bathroom while doing a DIY project and called PuroClean on a holiday. To my surprise, they answered the phone and offered to make an emergency appointment. However, this wasn't an emergency so we made an appointment for 3 days later.
Our appointment was scheduled for a 2 hour window of time. Jeff & Eli arrived within this window, and even gave me a courtesy call to let me know when they were about 30 minutes away.
Jeff and Eli did an inspection and made a quote. They were very professional, had the appropriate tools, and worked very quickly and efficiently. They were
Our appointment was scheduled for a 2 hour window of time. Jeff & Eli arrived within this window, and even gave me a courtesy call to let me know when they were about 30 minutes away.
Jeff and Eli did an inspection and made a quote. They were very professional, had the appropriate tools, and worked very quickly and efficiently. They were
Thea K.
Jan 18, 2018
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I give them 5 stars for everything except price and the fact that all they do is remediate. They do not restore. They will recommend General Contractors or other service providers to finish the project after they're done. Their response was timely as is their communication. Mel who is in charge of my project, was in touch with me almost daily to keep me up to date on the progress of the project. They are very very thorough. I hardly believe that they can remove every bit of mold mildew or other contaminant caused by fire water or other damage. I would recommend them for any remediation
Scott Tubbs
Nov 14, 2017
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Kudo’s to PuroClean & Victor Gutierrez! A few in our community referred us to Victor with regard to addressing the cleanup & restoration of water-damage in our home. At the time I didn’t ask for that type of referral but I’m ever grateful that it was offered. Interestingly, we were already working with another company who was providing such services. The insurance company’s agent that assigns those types of services/contractors simply gave us another company’s name & number and said to contact them. At that time we didn’t know we had a choice, nor did we know the severity of our own
Dana R.
Oct 03, 2017
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Twice now Zach, Michelle and the Puro Clean team have saved my business! My clinic is on the ground floor of a 3 story medical office and has flooded with sewage twice due to other people throwing kleenex, tampons, butt wipes, baby bottles etc down the toilet. Our property manager initially hired a well known restoration company which gave all the promises in the world....but they had the worst work ethics and couldnt care less....they didn't care that I had a small business and depended on every hour of business...they took the most smoke breaks one could take. They didn't "doctor
Kekoa B.
Feb 11, 2017
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PuroClean gave me an estimate to do some minor work. I had 2 small patches of wall and ceiling that needed replacing. They wanted nearly $1,000 to do the restoration.
Restoration is a very deceptive word for what they do. Removal was the only part they did. I expected restoration (putting back to how it was). Now I have 2 holes that they want $1,000 for.
Nobody explained the details and their quote/estimate wording led me to believe there were both remove and replace portions of their work, so I signed off on it. Bad mistake. Lesson learned, walk through the entire process before agreeing
Restoration is a very deceptive word for what they do. Removal was the only part they did. I expected restoration (putting back to how it was). Now I have 2 holes that they want $1,000 for.
Nobody explained the details and their quote/estimate wording led me to believe there were both remove and replace portions of their work, so I signed off on it. Bad mistake. Lesson learned, walk through the entire process before agreeing
Pam W.
Aug 31, 2016
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Avoid this company at all costs. After a bathroom leak started to cause mold, they did the demolition work and dried it out, but never identified the actual source of the leak before referring someone (they don't do it themselves) to do the reconstruction. Then the mold started growing again because the source had not been repaired, so we had to start all over again. We will not have this company come back, not only due to their incompetence, but to the unprofessional way that they conduct business (multiple times making appointments and not showing up or even calling).
Michele Loera
Dec 30, 2015
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We had a leak under our toilet for a long time and didn't realize it until we had a plumber come out to fix it. They wouldn't touch it until we had the mold removed so we called a few companies and PuroClean Property Restoration Services could come out the soonest so we went with them. They were on time, clean and gave me good understanding of what they needed to do. I was pleasantly surprised at how quick it all got done and they even told my plumber when it was good for him to come back and fix.
Malia K.
Apr 12, 2015
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Kevin came out to help us figure out how big a mold problem we had, on a weekend, in rush hour traffic. He is such a great person to talk to, tried to our minds at ease, and wasn't trying to just make a sale. We've talked to three different water damage and mold specialists and Puroclean is the best!
Thank you, for being awesome and caring about the customer, instead of just trying to make a buck, like some companies.
Thank you, for being awesome and caring about the customer, instead of just trying to make a buck, like some companies.
