Since 1932, Chapman Bros. Plumbing, Heating and Air Conditioning has been the trusted name for plumbing, heating, and AC services in Union County. With more than 150 years of collective industry experience, our Cranford-based plumbers and HVAC experts are capable of handling just about any home service need.
From sump pump replacement to water heaters, emergency AC repairs to garbage disposals, we're prepared to get the job done right-the first time. We are committed to providing the very highest level of quality, both in terms of workmanship and customer care. When you trust your home or business's vital comfort system to us, you can rest assured that you'll receive the results you need.
When a big repair or replacement is in need, it's important to have the best financing options available. Emergencies happen, and when they do Chapman Bros. Plumbing, Heating & Cooling will be there for you. Long term customer relationships are important to us, and your satisfaction is at the top of our list.
From sump pump replacement to water heaters, emergency AC repairs to garbage disposals, we're prepared to get the job done right-the first time. We are committed to providing the very highest level of quality, both in terms of workmanship and customer care. When you trust your home or business's vital comfort system to us, you can rest assured that you'll receive the results you need.
When a big repair or replacement is in need, it's important to have the best financing options available. Emergencies happen, and when they do Chapman Bros. Plumbing, Heating & Cooling will be there for you. Long term customer relationships are important to us, and your satisfaction is at the top of our list.
Services
At Chapman Bros. Plumbing, Heating and Air Conditioning, we're proud to employ some of the industry's very best plumbers and HVAC technicians. In fact, our entire staff, including our customer care representatives and management team, comprises dedicated individuals who are committed to your comfort and satisfaction.
Chapman Bros. Plumbing, Heating and Air Conditioning has managed to build an impeccable reputation since first being established in 1932. Our Cranford-based plumbing, heating, and air conditioning company is headed by Master Plumbers William Schinestuhl and Thomas Swick, both of whom you will not find behind a desk, but out in the field working on a job site (meet our team today!).
One of the most important things a home or business owner can do when it comes to their plumbing, heating, and air conditioning systems is to schedule routine maintenance services. Unfortunately, many people fail to take care of these systems until it's too late. However, proper plumbing and HVAC maintenance can help you avoid unexpected breakdowns and emergency repairs in the first place.
If you are an existing Chapman Bros. Plumbing, Heating and Air Conditioning customer, tell your family, friends and neighbors about Chapman, and we'll make it worth your while with a $25 Visa Gift Card! At Chapman Bros. Plumbing, Heating and Air Conditioning, we know how important it is to have satisfied customers.
We are looking for qualified, motivated individuals to join our team. At Chapman Bros. Plumbing, Heating and Air Conditioning, we are committed to providing our customers throughout the area with the very best in workmanship, service, and customer care. As part of this commitment, we hire the industry's best plumbers and HVAC technicians, as well as the friendliest and most professional customer care representatives.
Reviews (27)
Kerry Carstairs
Oct 25, 2021
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Karen Vitale
Oct 21, 2021
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William Heinbokel
Oct 03, 2021
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Positive: Professionalism, Punctuality, Quality
Couldn’t be happier with the work Completed by Chapman. The team arrived at the scheduled time, took the time to protect my hardwood floors, and left my basement cleaner than when they arrived. I am impressed by their attention to detail and quality of their workmanship.
Services: Installation, Heating system installation
Couldn’t be happier with the work Completed by Chapman. The team arrived at the scheduled time, took the time to protect my hardwood floors, and left my basement cleaner than when they arrived. I am impressed by their attention to detail and quality of their workmanship.
Services: Installation, Heating system installation
Sean Spurrier
Aug 16, 2021
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At this point it feels like I have had Chapman work on everything in my house except the pipes themselves. I mention this because over the last 18 months I have had them replace 2 Furnances, 2 AC units, 1 Water heater and help to diagnose a leak and fix the issue (toilet flange that settled and opened up a gap in the floor).
I have gone back to Chapman Brothers time after time because they are professional, their office staff is friendly and informative and their plumbers are personable, thorough and do high quality work. There are probably companies that you can get to do a cheaper job of it
I have gone back to Chapman Brothers time after time because they are professional, their office staff is friendly and informative and their plumbers are personable, thorough and do high quality work. There are probably companies that you can get to do a cheaper job of it
Timothy Styler
Jul 28, 2021
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K. W.
Jul 02, 2021
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Service call was yesterday. Tech was extremely knowledgeable. He was concerned about oil in ac overflow pan, good news is it must have been from old system so no extra charge there. I also thought I needed to reinstall a toilet because it was loose on the floor. Tech told me he could do it, but really all I needed was to shim it and caulk it. This was easy so I said I would do it myself. It is rare to find a company that is so honest and trustworthy. They are not looking to just make extra money by tacking on jobs. Today I called Chapman to install a Flo by Moen web enabled leak detector, their
Aw Sonj
May 04, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Chapman Bros. has serviced my home several times in the last for years & I have been more than satisfied each and every time I’ve called. The technicians are always prompt, professional, and informative. It nice to know I can call & get the work done with no worries.
Services: Leak investigation and repair, Tap repair, Outdoor system repair, Installation, Tap installation, Ductless heating and AC services, Pipe repair
Chapman Bros. has serviced my home several times in the last for years & I have been more than satisfied each and every time I’ve called. The technicians are always prompt, professional, and informative. It nice to know I can call & get the work done with no worries.
Services: Leak investigation and repair, Tap repair, Outdoor system repair, Installation, Tap installation, Ductless heating and AC services, Pipe repair
Carol Sherman
Apr 26, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I called and spoke to a friendly, helpful person. A technician arrived the same day and was able to repair my leak quickly. The technician, Anthony, explained the work that was needed and was professional and friendly. It was my first time using this company and I will definitely use them again. Great service!
Service:Â Leak investigation and repair
I called and spoke to a friendly, helpful person. A technician arrived the same day and was able to repair my leak quickly. The technician, Anthony, explained the work that was needed and was professional and friendly. It was my first time using this company and I will definitely use them again. Great service!
Service:Â Leak investigation and repair
Kevin Nixon
Jan 02, 2021
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Let us preface our review by saying we have an older home which had very specific needs and limited space to work with. It should also be noted that all of these projects needed to be precisely timed around a concurrent foundation repair (I-beams encased in concrete being placed along all of the walls in our basement).
Over this past year, Chapman Brothers completed dozens of repairs, including:
-conversion from oil to gas heat (steam oil boiler to gas combi unit - all in one boiler/water heater)
-oil tank/water heater removal
-steam pipe removal along all walls in the basement
-removal of
Over this past year, Chapman Brothers completed dozens of repairs, including:
-conversion from oil to gas heat (steam oil boiler to gas combi unit - all in one boiler/water heater)
-oil tank/water heater removal
-steam pipe removal along all walls in the basement
-removal of
Lauren M.
Dec 09, 2020
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First, we called Chapman to quote us on some minor plumbing repairs that were non-emergency. They sent an HVAC guy which was shocking and a bit concerning for us.
More importantly, Chapman Bros are very dishonest in their pricing. We were told their service fee was covered, yet they added it on at the end. We asked them pricing to for a repair on a piece of equipment and the answer was "we dont divulge that information. Labor, parts and warranty are included in the cost." They overcharge drastically and are very non-transparent which is concerning for us using them for the first time
More importantly, Chapman Bros are very dishonest in their pricing. We were told their service fee was covered, yet they added it on at the end. We asked them pricing to for a repair on a piece of equipment and the answer was "we dont divulge that information. Labor, parts and warranty are included in the cost." They overcharge drastically and are very non-transparent which is concerning for us using them for the first time
Zuzel O.
Feb 12, 2020
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Amazing service !! They came and repaired the old pipes on my recently purchased home and did it with a smile. They kept me calm and collected , as this was my first home purchase as a single mom and I felt that I was in great hands the whole time. I recommend this company for any new home owners or for any current home owners in need of repairs! These are your guys to call :)
Priya G.
Dec 18, 2019
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Chapman Brothers have been a lifesaver for us. Our furnace gave out in peak summer and we knew we had time before we needed to install it for winter so we got quotes from a bunch of contractors. Chapman Brothers were not the cheapest but the knowledge and experience that Tom brought was second to none. As luck would have it, we ended up needing to do the installation much earlier because of an upcoming new arrival in the family. Tom and his team were amazing - dropclothes everywhere and tidied up the place after. A couple of days after installation, the new machine turned off. Quick text message
Babak P.
Jul 09, 2019
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Lisa J.
Mar 26, 2019
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We had used Chapman Brothers for years. They tend to do a great job, and Billy is wonderful. However, over the last few years, their service (especially in the office) has not been a positive experience. Also, they have started to nickel and dime more than ever. We are going elsewhere after we were told a service would cost one price and then they tried to charge us more to complete the job. As excellent clients for many years, who have never had an issue with paying on time (many, many thousands of dollars) I was extremely disappointed by their rudeness. Even if it was a misunderstanding, it should
Rob M.
Jul 17, 2018
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Chapman reached out to me 12 hours after I posted my review so I'm updating my original post.
They explained that the part for my tub really was on a 10 week back order - fine, but my main issue was the lack of communication.
They also explained that the overcharge on parts was due to their 5 year warranty on service and parts that is included on their work. This was never communicated with me at the appointment. After getting off the phone call, I checked the fine print of the work order/receipt and nowhere was any kind of warranty mentioned. Besides, I'd rather have been given the
They explained that the part for my tub really was on a 10 week back order - fine, but my main issue was the lack of communication.
They also explained that the overcharge on parts was due to their 5 year warranty on service and parts that is included on their work. This was never communicated with me at the appointment. After getting off the phone call, I checked the fine print of the work order/receipt and nowhere was any kind of warranty mentioned. Besides, I'd rather have been given the
Susan P.
May 29, 2018
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A year ago Chapman Brothers put in a new furnace and air conditioner. the price was competitive as I got 3 quotes. The crew came with Tom, they were extremely efficient, clean and thoughtful. the unit they recommended runs great and I am saving money and energy. On Friday night late this holiday weekend, I found my hot water heater flooding my finished basement, and the pipe unable to be turned off. I called my worry free PSEG and after 20 min on "you will be the next call" no answer, I called Chapman, Bill called back immediately and said he would come over, less than 10 min. later
Andrew W.
Jan 09, 2018
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When I took my shower this morning I discovered that my 40-gallon gas water heater died last night and it was under 20 degrees outside. Right away I called contractors that I knew and hit the directories too. Chapman called back promptly and agreed to send someone out for $69 to give me a quote. The tech called me and asked what kind of unit I currently had and put a replacement unit on the truck. The quality of their work was excellent. They dropped protective plastic on my floors and stairs to keep everything clean from tracking in winter salt outside.
I work at home and I'm on conference
I work at home and I'm on conference
Tim B.
Nov 01, 2017
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I had a bunch of work done with Chapman, both big and small projects, and love working with them. They are big enough to tackle the large jobs but also has the small company feel as both owners, Bill & Tom, were hands on doing some of the work. Their Straight Forward pricing is legitimate, not just marketing fluff, and only got charged what I was quoted. I felt they even when above and beyond and didn't try to nickle & dime me for things they did that we didn't specifically discuss beforehand and their pricing was very reasonable. The final product was not only functional
Danyelle S.
May 31, 2017
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The customer service and communication from Judy and her team was fantastic around visit cost, appointment window and the ultimately my service issue resolution from the visit. My pluming issue was a smelly shower and the technician was able to quickly determine the source of the problem (the drain). I did encounter some issues related to scope of work and cost but Judy was able to rectify this with prompt and considerate communication. I will definitely give them a call if a future plumbing issue arises.
Dane M.
Oct 24, 2016
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I had a tech come to my home today. Water heater was completely dead. No juice at all. Guy shows up, looks around for a bit, finds the issue. Fixes it on the spot. I got heat again like that. Bing, bang, boom. He also explained to me every part of the heater and what needs to be done and watched for going forward. Professional, great service, timely. Using them in the future.
Katie P.
Oct 03, 2016
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We had Chapman Bros install a mini split air conditioning system in our home earlier this summer. After meeting a few different companies for quotes, we decided on Chapman. They weren't the cheapest option but they seemed the most professional and honest of everyone we met with- they also offered the best warranty out of the other companies. We're so glad we went with them- everything was finished within one day and passed all the inspections with flying colors. Best of all, our house was an ice box during this brutally hot summer.
Jacob F.
Mar 10, 2016
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I highly recommend Chapman Brothers for any plumbing projects or emergencies. They did my basement renovation and have provided exemplary customer service and workmanship. Bill, the owner, worked with us to come up with a solution for our project and quickly provided a reasonable written estimate. He even performed a lot of the work and oversight himself.
When he was not on-site, Bill Jr, Anthony, and Bobby provided the same quality of service that any homeowner would want to have. They were very professional, friendly, and did great work. Great job Chapman Brothers.
Scope of Service: Install
When he was not on-site, Bill Jr, Anthony, and Bobby provided the same quality of service that any homeowner would want to have. They were very professional, friendly, and did great work. Great job Chapman Brothers.
Scope of Service: Install
Joe H.
Feb 27, 2016
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My wife was told my Chapman's reps that the $70 fee for coming out would be credited against any work that was done. That was lie. After reviewing the bill and not seeing the credit we called them to dispute the bill and they told us that they always charge the $70. I plan on making a BBB complaint as well.
J. D.
Nov 23, 2015
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They aren't the cheapest, but you get what you pay for. These guys have been a lifesaver for me since I moved into my new home. Do I wish it didn't cost $70 to just walk in my house, of course. But think about all the bulls**t calls they avoid from people who freak out over every little thing that happens in their home.
Not sure about mystery charges on the bill, but I can only hope that they are doing right by their customers and not charging people for erroneous things. I did read the review about a $450 snake, that seems excessive. Come on Chapman, that's pricey.
I would
Not sure about mystery charges on the bill, but I can only hope that they are doing right by their customers and not charging people for erroneous things. I did read the review about a $450 snake, that seems excessive. Come on Chapman, that's pricey.
I would
Kristen M.
Nov 20, 2015
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I am highly disappointed with Chapman brothers. They came to my home last week for a repair. Took about 30 minutes. The plumber couldn't even carry his own snake in because it had a flat wheel. He ended up using a handsnake.. 30 mins later, needless to say $500 and it still leaks water in my basement. I called today a total of 3 times to request repair and I have yet to hear back from the plumber as I sit here home with my newborn baby. Chapman brothers are unreliable and unprofessional. Highly dissatisfied!!!! I will be reporting them to the BBB.
Pat M.
Jun 27, 2015
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Paul D.
Dec 22, 2011
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