Johnson's Locksmith

Had a good experience previously with a guy who came out to change locks for me but customer service in the shop needs a lot of work. The kid who cut keys for me was so rude, it's hard to believe. Too bad a local shop is so unfriendly. They are also expensive so planning to go elsewhere next time.

Trusted and long established company! When I first move to Evanston I call Johnson's Locksmith for my new place and the service guy Tim was Awesome! Then I recommend them to my brother and he also thinks service and locks are top noch! Writing this review now because I just moved and need new keys and locks. I stopped by Johnson's location in Evanston and set up an appointment. The guys behind the counter answered door lock questions, I am happy to know these guys are experts and know their stuff. Thank you again!

Called and was pleased to learn they had kept a key on file for me. Excellent support and quick turnaround.

Use Johnson's! I won''t use anyone else. They've worked on my condo's locks several times, always very professional, efficient, prompt and a very good price. Most of all, I trust them. Very important when someone is replacing my locks!

Made 2 key copies recently, a mailbox key and a car key. Cost was super reasonable (like $8 for two keys) and when I came back a week later stating that one didn't work, they recut it free of charge and sent me on my way.

Highly highly highly recommend going to the professionals at Johnson's rather than an automated machine at Home Depot or 7/11. Keep these guys around!

I had a great experience working with Tim from Johnson Locksmith. He was professional, efficient, gave us a couple different options to choose from, and took appropriate Covid precautions. Pricing was competitive. Highly recommended!

We have really old locks, and I was concerned when I called to get it repaired that we were just going to be told to replace them with something new, but Tim was incredibly helpful, explained everything clearly and was able to get everything working better than the day we moved in! He talked through all my options and worked to really consider what was best for us, he even showed me how to fix one of the issues myself in case it arises again. I was very impressed with the service and although I didn't do any price comparison, I was very pleasantly surprised by how affordable it turned out

I have used Johnson on several occasions. Incredible service, pride in work and good people. Highly recommend.

Johnson lock is my favorite. I've known these guys for 30 plus years. Chris is amazing. My most recent use was a door closer for work. They came out the next day and even offered a heavy duty model. Always a good experience.

Positive: Professionalism, Quality
Patrick was professional, prompt, and did a quick job letting me into my house. I really appreciate the fast polite service!
Service: Locksmith

We locked ourselves out of our house! Johnson's was able to send a locksmith within less than an hour! He made short work of getting into our house. Johnson's was recommended by another locksmith who wasn't able to help. They are located about 15-20 minutes from us (in an adjacent suburb). We really appreciated their help because there was no other way to get in and we were desperate!

These guys are great! The lock on one of our clinics broke and they came out same day, fixed it and it's good as new. I asked about why this particular lock had broken and the tech took the time to explain why the issue occurred which I appreciated.

I needed a very specific key made for a visiting friend. Though they usually keep it stocked, they happened to be out. I called back to ask if they could order it. A store rep took my contact information and called back within the time frame he said he would--and delivered the pleasantly surprising update that the order was in. My friend and I were in and out of the store quickly with the new key in hand. Could not have asked for better, higher-touch customer service!!!

I was staying at a good friend's place for the weekend while she was out of town and we needed an extra set of keys for me due to timing differences. Literally no one in Chicago could make a copy of the front door key and we thought I was going to have to pay a ridiculous amount of money to get a hotel instead. Johnson's to the rescue! Not only did they order the key and get it the next day but they copied it for us in literally less than a minute. The key itself cost $4 so this was not motivated by profit but rather old fashioned excellent customer service!

Best place to have your locks serviced. Have an old antique toolbox that needed the lock adjusted as the bar became loose. Fellow room Johnson’s Lock came out to my car and adjusted it for me right then and there in less than 5 minutes.
Best part was he did everything in a friendly, professional, non-condescending manner. This goes a long way, especially when you see some of the other locksmith places reviews that say they received more attitude than friendly assistance.

They r johnny on the spot always professional and thorough and super nice guys. They came out right away...ask for Tim or patrick

Had a somewhat urgent situation, and they were able to come out the same day. The technician was very knowledgeable, kind, and efficient. I found his expertise very helpful in making some changes. The pricing was less than I expected. I would definitely use them again, and would highly recommend!

I LOVE THESE GUYS!!!! Tim was outstanding, not only with customer service but with his commitment to do an incredible job. Not only did he work past 5 PM to make sure the job was done right but had to come back the next day to make sure it was working in proper order. Our iron gate to our backyard of our condo building was no longer shutting on it own with the swing arm and the lock broke after years of outdoor elements. Tim fixed the lock immediately and then changed the swing arm that gave him considerably more hassles. He would not leave until he felt it was working 100% to our satisfaction