Desert Tech Appliance Service has been providing top quality service throughout the valley since 1998. We focus on premium residential appliance brands and we know you expect competent, efficient, and professional service. A non-working appliance is more than just a headache and we appreciate your desire for a quick resolution.
Our goal is to leave you with a pleasant customer experience as well as a functioning appliance so you'll feel your problem was handled honestly and professionally. Our service technicians are factory authorized to repair a variety of appliance brands under the manufacturer's warranty. We have experience with most major brands of residential appliances and our non-warranty service charges are affordable.
For the do-it-yourselfer looking for replacement parts, we have competitive prices on spares for nearly every make and model. Call for price & availability.
Our goal is to leave you with a pleasant customer experience as well as a functioning appliance so you'll feel your problem was handled honestly and professionally. Our service technicians are factory authorized to repair a variety of appliance brands under the manufacturer's warranty. We have experience with most major brands of residential appliances and our non-warranty service charges are affordable.
For the do-it-yourselfer looking for replacement parts, we have competitive prices on spares for nearly every make and model. Call for price & availability.
Reviews (10)
Katharine Springfield
Jul 28, 2021
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I would give this company zero stars if possible. Do yourself a favor and stay away from Desert Tech Appliance!!! I referred them to my mother who had them come out to repair her Samsung refrigerator in November 2020. The technician let her know her unit needed a new ice maker and drain trough. My mother approved the repair & paid, then was told she would get a call to schedule the return trip to perform the repair once parts came in. Well to this day we have heard nothing!!! I have left multiple messages as well as sent emails and not once have I gotten any response at all!!! This is ridiculous
Ewa Grabowski
Jul 07, 2021
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I asked for a technician to diagnose 3 appliances at my home. First of all he came in grumpy because he showed up at 7:52 and I came at 8:00, after telling scheduler that I am available between 8:00 and 2:00.
He charged for 90min. but was there for 1hout 10min.
The technician diagnosed one appliance (the one that required $3000 worth of work) but could not see anything wrong with the other two. I was able to replicate the problems over and over reliably after he jetted out of my house. He supposedly could not find a problem, all I had to do is turn on the appliance and the problem and fault code
He charged for 90min. but was there for 1hout 10min.
The technician diagnosed one appliance (the one that required $3000 worth of work) but could not see anything wrong with the other two. I was able to replicate the problems over and over reliably after he jetted out of my house. He supposedly could not find a problem, all I had to do is turn on the appliance and the problem and fault code
John Miller
Sep 14, 2020
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Jo B.
Aug 22, 2020
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Dwayne Moore
Jun 26, 2020
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This company is a certified technician for Lowe's warranty. They should not be! They dont show up. They do not call to even cancel. They just do not show. When you call them they schedule another week in advance.
No customer focus. No accountability. No service.
My family has been without an oven for over 4 months. However, I paid a pretty penny for this Bosch double oven and this warranty. I want my money back for both so I can take my business elsewhere.
I also want Lowe's to be held responsible for selling such terrible warranty. This warranty limits us to using companies like this one.
No customer focus. No accountability. No service.
My family has been without an oven for over 4 months. However, I paid a pretty penny for this Bosch double oven and this warranty. I want my money back for both so I can take my business elsewhere.
I also want Lowe's to be held responsible for selling such terrible warranty. This warranty limits us to using companies like this one.
Gabrielle Brubaker
Nov 16, 2019
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We are renters, it was our responsibility to call this company to set up a dishwasher repair. We tried for 2 months to get a tech out to service our dishwasher. They give you a 3-4 hour window and close at 430. How is anyone who works full time supposed to make that work? I spoke to the manager Maggie many times, to only be told we are the issue. Very unprofessional and rude. I wouldn’t recommend
Peter Wand
Nov 07, 2017
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Called for service after the maker of our oven was sending them a part. They never returned my call and when I did finally make contact, the woman had no record of my issue and was incredibly rude. When I asked her to be more professional, she told me to find another company to work with and hung up on me.
Peggy A.
Jun 02, 2017
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Looks like Heather and her useless hubby who is not man enough to respond to an email are up to no good at this business as well...they along with Duco whose Chinese crap ovens that go for $3500 blew us off repeatedly, after our 7 month old NXR Oven rusted out on us and the door seal corroded, leaving white toxic corrosion in our food. If you have a problem with these (in my opinion and experience) charlatans, do yourself a favor and report them to the Ic3.gov You can submit an online complaint, the ic3.gov is a branch of the FBI that investigates white collar and internet crime. Don't waste your
Bua
Sep 03, 2016
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This review concerns them not being a place to buy parts despite what their website says. I sat on hold for 20 mins waiting just to find out they buy their parts from another place in town and keep minimal stock. Their website lies in two ways: 1. They are not a parts house 2. They certainly cannot have competitive prices when they are buying from another place in town that is open to the public.
I cannot comment at all about their service.
I cannot comment at all about their service.
Teri George
Dec 07, 2015
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My husband usually repairs most everything in our house so I was very nervous taking a chance on having our Dacor dual oven repaired by an unknown technician. But I had no reason to worry with Desert Tech Appliance Service! I called Maggie and she knew right away what was the likely problem, in fact quoted me the price of the part as well as the service charge. Once Chris got here he diagnosed the problem in minutes, had the right part with him, and got it working again within the minimum 30 minute service call. Very friendly but still very responsible with my money knowing he was working on 'my
