Watch over everything, day or night, in full color HD. It's an incredible camera that works hand in hand with our award-winning security system to keep your family safe. So you get real protection - from your front lawn to your back yard. 1Leading competitor's landline based offerings as of 04/20 with 24 month contracts in CA. 2Based on Trustpilot review scores as of 04/20.
Our experts will walk you through which security sensors and cameras your home needs and ship them to your front door in less than a week. Sensors guard every room and entry point. If danger is detected, our monitoring center will call you and dispatch emergency response.
Our experts will walk you through which security sensors and cameras your home needs and ship them to your front door in less than a week. Sensors guard every room and entry point. If danger is detected, our monitoring center will call you and dispatch emergency response.
Services
The average response time for burglar alarms is 45 minutes. Why? Most alarm companies can't provide emergency personnel any evidence. With SimpliSafe, our monitoring specialists use video footage to give authorities eyewitness evidence. So you get the highest priority dispatch. Without professional monitoring, if someone enters your home, there's no guarantee emergency personnel will be alerted.
Use your SimpliCam outside with our outdoor kit. It's got a weatherized wet suit to keep out rain, snow and dust, plus a 25ft power cable so you can keep it running day and night. Works from -4 to 114F. Someone home who shouldn't be? Not for long. SimpliCam notifies you the instant it detects unusual activity, so you can see what happened and take action.
Doorbell Pro alerts you when someone's at the door-even if they don't ring the bell. With a super wide field of view, you can see everything happening out front in the bright light of day or dark of night-in perfectly crisp 1080p HD. And it's designed to work with doorbells on almost any type of home.
Easy to install. Our wide range of high-tech cameras and sensors protect your whole home 24/7 from break-ins, fires, floods and more. Our sensors have huge range while conserving power so you rarely need to change batteries. The brains of the system. Built with smash-safe technology and a 24-hour backup battery, so you're always protected-even if it's unplugged, the power goes out or an intruder smashes it.
Without professional monitoring, if someone enters your home, there's no guarantee emergency personnel will be alerted. With SimpliSafe's professional monitoring, we'll alert the authorities the moment there's trouble, guaranteed. Our monitoring specialists are trained to stay on the phone with you to make sure you are okay and provide updates as emergency personnel arrive on scene.
Reviews (18)
David S.
Nov 29, 2021
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I purchased a Simplisafe home security system. I've had it sitting on my table ready for the installation. The installation was supposed to happen on 11/29/2021. I received three different emails stating that the people doing the installation were behind and rescheduled multiple times in one day after I took the day out of work to attend to this. My mom had to cancel her doctors appointment to facilitate the installation that never occurred as planed over a month in advance. Simplisafe was more than willing too take the money BUT never showed up to do the installation. All Simplisafe did was
Manoj W.
Nov 18, 2021
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Ordered Simplisafe for Next Business day delivery. 2 days after didn't get tracking number. Online account won't allow a way to check on order. Called in customer service - they searched and found that system was now ready to ship - but they had no tracking number, nor could they provide me time line.
Asked them about Next Business Day delivery - they said whenever package is ready they will ship with FexEx Next business Day delivery. Not that they promise to get me the product in one day. If I asked for refund for Next Business day charge ($50!) - they will hold the shipping for later
Asked them about Next Business Day delivery - they said whenever package is ready they will ship with FexEx Next business Day delivery. Not that they promise to get me the product in one day. If I asked for refund for Next Business day charge ($50!) - they will hold the shipping for later
Laraine H.
Oct 28, 2021
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My son in law bought a home security system. He died suddenly. I tried to return the system, but this company is sooo big, they would not take it back and had little sympathy for our devastating situation.
DO NOT BUY ANYTHING FROM THIS COMPANY!
Most of their reviews are one star.....I can see why. Obviously, the company doesn't care. I will be posting this on all my social media!
DO NOT BUY ANYTHING FROM THIS COMPANY!
Most of their reviews are one star.....I can see why. Obviously, the company doesn't care. I will be posting this on all my social media!
Nisim S.
Oct 26, 2021
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I don't even sure that they existed anymore I bought the all system on October 4 they sent a technicians with no tools didn't connect the system I spent more than 20 hours talking with agents,supervisor is name is delan and still waiting for a call back nightmare I'm a general b contractor that feeling embarrassed because I recommended this fake company
Raymond J.
Oct 19, 2021
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Pleased until l tried cameras. Bought 3 returned 3. Customer service non existent. Hours on telephone. Absolutely no help. On top of that they put my credit cards in their fraud department because of their missed placed entering of numbers. They admitted this and I still have pending charges for months now. Banks in bed. They won't until posted. It's B.S. Stay away from this incompetent company. They don't even deserve a second chance and won't get one from me. R.S.Jameson.
Steven G.
Oct 12, 2021
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This system has not worked reliably. In the past week or so, I have spent 7-8 HOURS on the phone with tech support. Each time when I called back, U been told that the prior advice given from support was wrong! They've sent a replacement base station. That took about an hour plus to install and didn't fix the problem (as promised). However, the previously working outdoor camera would not install with the new base station. They said they would send a replacement camera after Easter over and hour trying to get the initial camera to reinstall. It was due Sunday they assured me -- confirmed
Missi P.
Sep 11, 2021
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Zero stars needs to be an option! I have used multiple security cameras. Even used indoors for outdoors protected from elements and had much better result. The main issue with Simplisafe is the outright lies they tell. The ONLY reason I invested in an outdoor camera online is because they said if there is ANY internet interference or camera was disconnected from internet I WOULD GET A NOTICE....lie lie lie. ALSO said RF interference can be detected and I would get a notice if there was any kind of interference.
I got ZERO notices of video and motion with the camera in away mode. NOT EVEN ONE SINGLE
I got ZERO notices of video and motion with the camera in away mode. NOT EVEN ONE SINGLE
Christina B.
Sep 01, 2021
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***BUYER BEWARE!!!! REPEATED FRAUDULENT CHARGES WITH NO SERVICE!!!*****
The equipment is subpar, cannot detect motion well, and the camera is awful. I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for over a year. Suddenly I noticed they had been fraudulently debiting my account again for the past 6 months with no warning and zero permission!! I called to get to the bottom of why, and they indicated that someone had plugged the base station in and thus they started the charges up again
The equipment is subpar, cannot detect motion well, and the camera is awful. I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for over a year. Suddenly I noticed they had been fraudulently debiting my account again for the past 6 months with no warning and zero permission!! I called to get to the bottom of why, and they indicated that someone had plugged the base station in and thus they started the charges up again
M. A.
Aug 27, 2021
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I've used Simplisafe for several months at a house in California. Yesterday, someone broke in and stole the base station provided by Simplisafe.
I immediately received a notification that the AC power had gone out at my house, but the notification claimed that my house was still protected. It wasn't. The person took the base station out of my house and I have had no alarm service since that time. Even today, the web-site and app still says that my house is protected even though it isn't.
The Simplisafe base station has a backup battery and a cellular modem, which means that
I immediately received a notification that the AC power had gone out at my house, but the notification claimed that my house was still protected. It wasn't. The person took the base station out of my house and I have had no alarm service since that time. Even today, the web-site and app still says that my house is protected even though it isn't.
The Simplisafe base station has a backup battery and a cellular modem, which means that
Pat F.
Aug 24, 2021
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Beyond the outrageously long wait times if calling for ANY reason, and some pretty poor choices of telephone support people, this gang have behaved like monsters since I tried to end my service.
I called months in advance of the closing date for sale of my house in preparation for an international move- outside their service area, so no point in continuing the service.
Apparantly the person I waited a hellishly long time to speak with never recorded my wishes that the service would end on July 30, 2021. That's when the nightmare began.
I'm almost fortunate my credit cards were stolen
I called months in advance of the closing date for sale of my house in preparation for an international move- outside their service area, so no point in continuing the service.
Apparantly the person I waited a hellishly long time to speak with never recorded my wishes that the service would end on July 30, 2021. That's when the nightmare began.
I'm almost fortunate my credit cards were stolen
Matthew P.
Aug 07, 2021
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Awful customer service. Have a technical Q about a security issue after some recent violence in my area. Have been on hold with Simplisafe for OVER TWO HOURS! Many businesses will offer a call back service or at the very least indicate how long you will be on hold. Not simplisafe that has a recorded music track that is on an extended loop.
Their keypad and sensors are affixed with cheap adhesive, the keypad and sensors fall off the walls. You get what you pay for - Simplifsafe is cheap and garbage.
Their keypad and sensors are affixed with cheap adhesive, the keypad and sensors fall off the walls. You get what you pay for - Simplifsafe is cheap and garbage.
Sheila E.
Jul 07, 2021
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Update from customer service when inquiring whether promos are extended to loyal customers. In short, "Promos only for fools who have not purchased expensive Simplisafe equipment, dumb girl! We will email you, no need to email us!"
"Current promotional offers are for the purchase of a new system. In the event, a promotional offer is available for current customers you will receive an email. However, if you have further questions for security reasons, we will need to access your account. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at
"Current promotional offers are for the purchase of a new system. In the event, a promotional offer is available for current customers you will receive an email. However, if you have further questions for security reasons, we will need to access your account. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at
Bryon T.
Jun 29, 2021
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Tommy B.
Jun 28, 2021
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Not having a lot of luck with tech support so thought I would post a less than stellar review and hope that someone with some clout at Simplisafe will get back to me. Will not go into my specific problems, but will indicate my recent experience:
1. Called for tech support and a recorded message indicated my wait time would be about 40 minutes. This is simply not acceptable when home security is the subject.
2. Called back on main line and had an individual that would rather argue with me than address the technical issue I am experiencing.
3. Asked for supervisor and was subjected to music that
1. Called for tech support and a recorded message indicated my wait time would be about 40 minutes. This is simply not acceptable when home security is the subject.
2. Called back on main line and had an individual that would rather argue with me than address the technical issue I am experiencing.
3. Asked for supervisor and was subjected to music that
Tim S.
May 16, 2021
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Yikes. A lot of hate in the reviews. I have been a Simplisafe customer for 10 years. I have used two generations of their systems. I also have Simplisafe at two houses.
One of the best values in home security. Easy to install, no contracts, no professional installation required, and very reasonable monthly monitoring packages, which by the way is optional. Highly recommend. Look for promo codes when you buy!
Long Review
Simplisafe was one of those companies that disrupted the traditional home security industry. You no longer needed expensive equipment that had to be professionally installed
One of the best values in home security. Easy to install, no contracts, no professional installation required, and very reasonable monthly monitoring packages, which by the way is optional. Highly recommend. Look for promo codes when you buy!
Long Review
Simplisafe was one of those companies that disrupted the traditional home security industry. You no longer needed expensive equipment that had to be professionally installed
Cheryl P.
Apr 28, 2021
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Jen C.
Feb 22, 2021
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Joey B.
Oct 28, 2020
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First their dispatch calls the police AFTER we've cancelled the alarm on our phones AND after we've spoken to their dispatch to confirm its a false alarm. This false alarm will cost us hundreds of dollars... Called SimpliSafe and spoke to a rep. They did absolutely nothing.
Second, the video doorbell shorts out. Contractors installed it following the instructions to the dot.
Lastly, the base station seems to have failed. We cannot log into our account via our phone apps anymore. Cant seem to login on desktop either.
All this happened just after their 60 return guarantee expires.
Second, the video doorbell shorts out. Contractors installed it following the instructions to the dot.
Lastly, the base station seems to have failed. We cannot log into our account via our phone apps anymore. Cant seem to login on desktop either.
All this happened just after their 60 return guarantee expires.
