We want to give you a few tips on what to do if you are experiencing issues during this winter blast on your heat pump. You might notice some frost or freezing of some sort. This is caused due to the cold conditions. This is completely normal, especially if your home is warm. Your heat pump outside has a mechanism called a defrost board that will fall out the once the system determines that there is ice buildup.
If you noticed that your unit has so much ice buildup on it that is protruding to the louvers that wrap around your system outside, we advise you to go to your thermostat and switch it from "Heat' to "Emergency Heat." Emergency heat is a form of heat elements inside the air handler system; it is used just like the elements in a dryer.
They are installed for the sole purpose of when the system goes into defrost mode; it automatically kicks these heat strips on to keep the home warm as the unit tries to defrost the ice on the outside unit. If your system has a block of ice outside and it seems like the system is not defrosting it quick enough, we suggest to move to emergency heat until the outside unit ice is defrosted - then switch it back to heat pump mode.
If you noticed that your unit has so much ice buildup on it that is protruding to the louvers that wrap around your system outside, we advise you to go to your thermostat and switch it from "Heat' to "Emergency Heat." Emergency heat is a form of heat elements inside the air handler system; it is used just like the elements in a dryer.
They are installed for the sole purpose of when the system goes into defrost mode; it automatically kicks these heat strips on to keep the home warm as the unit tries to defrost the ice on the outside unit. If your system has a block of ice outside and it seems like the system is not defrosting it quick enough, we suggest to move to emergency heat until the outside unit ice is defrosted - then switch it back to heat pump mode.
Services
Ramsey Air has been providing San Antonio and South Texas clients with custom sheet metal ductwork since 1954. We have an in-house sheet metal fabrication shop; this benefits our clients because we can fabricate custom HVAC ductwork for commercial and residential properties by using the correct material for the job when needed, saving time and money.
Reviews (9)
Jerid Reed Morris
May 29, 2021
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Lauren Fisher
Apr 18, 2021
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We have used TL Ramsey for many years, and they have consistently provided excellent service. We live in an older home that has a complicated HVAC system, and it is so nice that TL Ramsey does it's best to send out the same technicians who understand the system in our home whenever we have an issue. They are a fantastic company and I wouldn't use anyone else!
Jenci Rhea
Sep 09, 2020
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Beatrice Rodriguez
Jan 08, 2020
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Jad Al
Nov 18, 2018
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Horrible, he spent over 30 minutes on the phone regarding another job then charged me for the time (over $260 just for labor in addition to $85 service call). Few days later, the AC broke down again, he showed up and cant find out what is wrong. He tells me its my fault that I did not call same day the AC broke again
Richard Lucero
Sep 07, 2018
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Mick H.
Jun 29, 2018
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I can not give these guys less than 5.0 stars. They are honest, sincere and will work with you. Terry, the owner, Dodie, the office manager (Terry's sister), Richard, Andy, Sherwood and Justin (all who were a part of my experience) were as good as you could ever ask for. I highly recommend this company!
Toni Legrand
Nov 30, 2017
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As I have said in our neighborhood application, Ramsey is reliable, honest and excellent at fixing air conditioning and heating. I've been calling them for over 35 years. There is now a new generation operating the heating and air conditioning business. They train their professionals to be courteous and dependable. I'm just guessing they are already some of the best at what they do. Thanks Ramsey for all these years of great service.
Katie Cowen
Jan 17, 2016
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