Our mission is to provide exceptional client-focused services that enable home owners to enjoy and not worry about their homes largest potential liability. Here at AcePool we believe in getting our hands dirty so our clients don't have to. As swimming pools are a luxury, we want to ensure you spend your time enjoying your pool!
No need to worry about cleaning & chemical balancing. We've got you covered! Test pool water for chlorine, Ph, alkalinity and hardness. Treat pool water with proper chemicals. Brush walls and/or vacuum pool, brush water line and tile. Skim water surface to remove floating matter. Clean skimmer and pump baskets.
Inspect pool system and advise. After each service visit we email you a report of your pools chemical levels, what we added and include a picture of your pool. I don't normally write reviews, but Ace Pool Services deserves one. I have been using them for the last 8 years as has my Dad and we couldn't be happier.
No need to worry about cleaning & chemical balancing. We've got you covered! Test pool water for chlorine, Ph, alkalinity and hardness. Treat pool water with proper chemicals. Brush walls and/or vacuum pool, brush water line and tile. Skim water surface to remove floating matter. Clean skimmer and pump baskets.
Inspect pool system and advise. After each service visit we email you a report of your pools chemical levels, what we added and include a picture of your pool. I don't normally write reviews, but Ace Pool Services deserves one. I have been using them for the last 8 years as has my Dad and we couldn't be happier.
Services
During the last 19 years of living at this home I've been through over 8 pool maintenance companies. I've been with Acepool for over a year and their service is ABSOLUTELY AMAZING WITH CONSISTENT PERFECTION! Great, reliable and honest which is more than I can say for any other pool service I've used here in Vegas so far!
Reviews (18)
Beau P.
Oct 04, 2021
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Really good pool cleaning company. I used them for the last 2.5 months, and the service is been better than expected. I pay more, but my kids and family can see the difference. So for me, its money well spent. They just finished draining my pool for a very reasonable price. Initially I talk to Brian and he was friendly, informative without being pushy.
Always after every cleaning, they send and email of before and after which I think should be standard in the industry with everyone having smartphones. I appreciate being informed about the before and after state of my pool.
Can't go wrong
Always after every cleaning, they send and email of before and after which I think should be standard in the industry with everyone having smartphones. I appreciate being informed about the before and after state of my pool.
Can't go wrong
Tanya C.
Aug 05, 2021
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Very disappointed with the customer service skills.I too was with this company over 2 years even when they were struggling to keep pool techs.a very loyal customer.if you read the review 3 down I believe name of customer Maria same thing happened to us no warning of no more service, so now we are dealing with many issues.I just want to say that in today's time communication and reputation is what keeps us all going .Not the way to handle loyalty at a time when trying to keep it together.
Gina Marie H.
Jul 31, 2021
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So I received this email just today stating as of July 29 TODAY! They will not b coming out anymore! Really so you couldn't give us any notice then the day of?? So I have to scramble to find a new pool service but next week when my pool is normal serviced on Tuesday! Also funny how our pool pump suddenly stopped work today the next day after the email So now I'm trying to find a service to come out on such short notice before my pool turns green for not being able to run my pump!I'm wondering how u come to the decision on which customers to keep & which to terminate? Giving two
Pakhun C.
Jul 18, 2021
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They emailed us right after memorial day to let us know they were terminating the service due to a lack of staffing. I get that but we shouldve gotten at least a little more warning so we could better prepare. Annoyed that they waited until the start of summer to terminate, when chlorine prices and usage would be at its highest. I also noticed my pool pump basket was broken--it was perfectly fine before their service, and broken when they terminated service. Huge hassle to find a fitted replacement, but we finally found one for ~$30.
Not giving 1-2 stars because they were polite before abruptly
Not giving 1-2 stars because they were polite before abruptly
Nancy K.
May 28, 2021
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Lyndsy O.
May 19, 2021
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We have a problem with pigeons using our pool as the hangout and we tried to handle getting our chemicals balanced on our own. Big mistake... within just a couple days the pool turned green (see pic).
Ace Pools came out a day after I called to give me a quote to get us back on track. We ended up needing to drain the pool and do an acid wash for the staining that had happened.
They were able to get it done quickly and the pool was brand new again!
We also signed up for their pool service. They come out weekly to check/adjust chemicals and handle all the other pool maintenance.
We are still working
Ace Pools came out a day after I called to give me a quote to get us back on track. We ended up needing to drain the pool and do an acid wash for the staining that had happened.
They were able to get it done quickly and the pool was brand new again!
We also signed up for their pool service. They come out weekly to check/adjust chemicals and handle all the other pool maintenance.
We are still working
Scott P.
May 05, 2021
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We live up in Lake Las Vegas we were looking for a professional company to handle our pool the last guy we had we kept for 10 years and he retired so we were very happy to find a good company they are very professional and came out right away gave us a competitive bid and were excellent with communication and were spot on!!
Joel S.
Apr 08, 2021
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Rachel H.
Sep 04, 2020
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If you need a pool service in the Las Vegas and Henderson area, stop your search now and call Ace. They are amazing!
After 2 years of multiple pool companies who could never keep my pool clean (literally turned cloudy to green weekly) my pool is finally consistently clean thanks to Ace. Pam is amazing and soooo helpful if I have questions or talking me through any service recommendations from the pool technician. My favorite part is they send a service report after each service complete with details of chemical levels, chemicals used and a picture of the pool!!!
The price is comparable to all
After 2 years of multiple pool companies who could never keep my pool clean (literally turned cloudy to green weekly) my pool is finally consistently clean thanks to Ace. Pam is amazing and soooo helpful if I have questions or talking me through any service recommendations from the pool technician. My favorite part is they send a service report after each service complete with details of chemical levels, chemicals used and a picture of the pool!!!
The price is comparable to all
Michael P.
Aug 10, 2020
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In response to the "Business Managers" response below to my wife Tara's review - not once did they reach out to us to advise of a low water level. That is a straight lie. We provided a copy of the email sent below - nothing is on there regarding the water level and we never received a call. We had to reach out to them. When we got home, we turned on the hose and the automatic filler that was off, it filled right up, no issues and is still fine. Yes, they send a pic of the pool, but it's impossible to see the actual water level. We arrive home three hours after they had serviced
Tara P.
Aug 09, 2020
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This is due to Pam's customer service as well as the quality of caring for our pool. When we came back from vacation on Friday, August 7th, three hours after the pool had been cleaned, the water level had dropped six inches. We had received no notification. Pam stated that when the guy came out three hours prior that the water level was fine. This was far from the case. We filled it back up and it has stayed at the same level. Also the pool was not clean, which has been an ongoing issue as well as the job is rushed through and not done properly. We took pictures and submitted
Marco Antonio C.
Jun 26, 2020
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I definitely recommend AcePool. I was having problems heating up my indoors jacuzzi for months; I hired a guy before who didn't fix anything and never replied back to my calls or messages.
I called AcePool and the next day Mike was here, he told me what the problem was (the other guy broke a lid from one of the pumps and the heater was broken, so we needed a new heater).
Pam was very understanding and helpful too on the phone; English is not my first language so, sometimes it's hard for me to communicate, but she was very patient and nice.
Now, my jacuzzi works perfectly, I'm so
I called AcePool and the next day Mike was here, he told me what the problem was (the other guy broke a lid from one of the pumps and the heater was broken, so we needed a new heater).
Pam was very understanding and helpful too on the phone; English is not my first language so, sometimes it's hard for me to communicate, but she was very patient and nice.
Now, my jacuzzi works perfectly, I'm so
Kyle N.
Jun 17, 2020
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Kirby W.
May 05, 2020
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Not very good. Get your pool repairs and services elsewhere. Their solution was to charge us to drain the pool, which was inaccurate advice when our water was less than a year old. Our pool turned into a yellow swamp and we couldn't use it for 2.5 weeks, yet they charged us the monthly fee anyways. They're not open on the weekends and we had a leak in our pipe and it leaked all weekend as they weren't available. The told us we need to buy salt and put it in the pool and thats why our system wasn't holding chlorine. Not sure why we need to manage our own pool and add salt when
Nerida M.
Dec 25, 2019
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AcePool has been doing an amazing job at keeping our pool clean! It's a large pool and not the easiest to maintain so, we have been consistently delighted with their performance! Our pool has never looked better!
We've tried several pool services in the past so, we are just so glad we gave AcePool a go!! Very satisfied customer!
We've tried several pool services in the past so, we are just so glad we gave AcePool a go!! Very satisfied customer!
Dena L.
Oct 04, 2019
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I used AcePool service for a year and was very satisfied with the quality of service. They did an excellent job and worked with us on different situations requiring extra attention. One time when a key wasn't available for our technician, he took the initiative to jump over the fence to still complete the work. That's service!
Drea B.
Sep 02, 2019
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Brian is the best! I initially sent in a request for a quote for my pool and in-ground spa and he and his team responded within 30 minutes. They helped me set up an appointment that same day.
The day of my appointment he arrived on time to evaluate my pool and gave me a really great price! I've since been having my pool serviced by ACEPOOL and the technicians are very professional and always get the job done early in the day so we can spend the afternoon enjoying our pool. They even send a note that includes photos, chemical readings and summaries once the service is complete which I think
The day of my appointment he arrived on time to evaluate my pool and gave me a really great price! I've since been having my pool serviced by ACEPOOL and the technicians are very professional and always get the job done early in the day so we can spend the afternoon enjoying our pool. They even send a note that includes photos, chemical readings and summaries once the service is complete which I think
Maryrose M.
Aug 24, 2019
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I really lucked out finding this pool cleaning company. I have heard and read nightmares with other pool service companies. I have my pool serviced once a week and am 100% satisfied with the results. They are very responsible and easy to reach out to. They respond back very quickly to emails and are very friendly and professional. I love how they automatically send an email once the pool has been serviced with what was done along with a picture of my pool all nice and clean. Keep up the great job!!!!!
