Integrity Air Conditioning

They are fraud. Integrity home Solutions charged us $1236 on an air conditioner that was broke and took our money and the motor was gone and no air conditioning in our home. Now they will not cancel our contract and charge us $19.99 for a broken down air conditioner.

Integrity showed up on time, great, the "Technician" as he said he was at least 10 times said, your A/C numbers are good and outside looks ok, your system is fine. We expanded our problem's and he said I am the "Technician" and I am telling you it is fine. We told home in the heat of the day we cannot keep the temps below the mid 80's and the has just gotten worse and worse, he again told us the system is ok and I am a Technician and I say it is ok. We needed more then "I am the Technician" from a company! I would give the "Technician" a 1 or 2 for "Attitude"!

Positive: Professionalism
I had a leak in my AC unit. DEXTER WILLIAMS came by and quickly found the problem. Then he went above and beyond what I expected in order to fix it. It was after 9:30 pm, he didnt rush, he even stayed awhile after the repairs were done to make sure everything was working correctly. I am beyond satisfied with Integrity's service.
Services: Leak investigation and repair, AC repair

Positive: Professionalism, Quality, Responsiveness
Great new company, I will do all of my ac needs through integrity. Mason is a great employee who understands the value of customer service and hard work. If you want someone who does their job to the highest standard, ask for that young man.

1 year ago a valve was replaced in a brand new unit by Home Services company that meanwhile merged with Integrity. They won't honor the repair and won't even give us warranty documentation despite several calls. Sometimes customer service is not always about making money.

Absolutely horrible experience. If I could give 0 stars I would. We had to cancel credit cards due to fraud by the co-owner James. We needed a completely new A/C system and ducts. A two day job took over a week and we were left with the garbage from the old unit and a mess in our home. Nothing but excuses given every day. One person showed up to do the job 5 out of the 7 days. To date this company has not held their word on anything. The owner John promised us our labor costs back once the job was “complete”. This was almost two months ago and he refuses to respond to any of our calls or messages

I apologize. My review is instead for integrity Home Solutions. Didn't realize I'd reviewed the wrong company until I read another person's negative review here. Realized we both had similar horrible experiences, but not with this company.
Prior review - Overcharged by several hundred dollars on a Saturday during the height of the pandemic for freon. Payment was demanded of my management company prior to the start of the job - yep, you read that right! I am currently out of state and decided at that time not to go with their company for a full replacement. I was talked down to by their agent

We had a great experience with Jay at Integrity Air Heating & Cooling. Jay was very thorough, he answered all our questions (more than once). Jay and his team were very prompt on the day of installation and didn't stop the work until it was perfect. A month later all is working properly. We highly recommend these guys.

Excellent service, Jay was extremely knowledgeable with AC units. Very reasonable price. He is my AC guy for ALL future issues. I totally recommend him.

Excellent, honest and timely service. I called Jay with an A/C issue the evening prior to the day of service. Jay promptly showed up (as scheduled) first thing in the morning, on time, at 7:00 AM. Jay diligently fixed the issue and had us back up and running in no time. If you are looking for someone to give you an honest estimate and effectively correct the issue, then Integrity Air Conditioning is your company to use. Thanks, Jay!

We have used Integrity Air for years. We have always had Wonderful service. We are on their service plan that does twice a year check ups because we have an older air conditioning unit. We couldn’t be happier with the plan and their service. Friendly staff, accommodating, knowledgeable, and honest. I have and will continue to recommend them to friends and family.