Family Air

Positive: Responsiveness, Value
Willing to allow me to find a discounted OE replacement furnace main circuit board. Repair was knowledgeable and timely.
Services: Heating maintenance, Heating system repair, HVAC maintenance

I was referred to this group by my "normal" AC guy that was out of town on a large project. They were great to work with and were able to source the part we needed locally and get us back up and running the next day!

They are unethical and do not warranty their work nor parts installed. They replaced our A/C compressor in 2019 with a ‘new’ compressor for @$4000.00 yet this summer (2021) they insisted we needed another new compressor for an additional $3500.00. A compressor usually lasts at least 12 to 15 years. When asked about their warranty and guarantee the company made us wait over two weeks of 100 degree weather before the owner and office manager called us back to say there was no warranty or guarantee. This company is unethical and incompetent. Avoid at all cost!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Easy1
Technician was VERY knowledgeable and was able to easily repair my A/C. Had the fuse on the truck! He also provided some tips on how to increase the air flow in my home. Great work Family Air!
Service: HVAC repair

To all customers!
During times of distress in my industry we see both sides of customers thrilled and upset. There is always something however minor or extreme can change the output of the day. Our days during the summer start about 4:30-5:00 am and do not quit until sunset. I am proud of all our people here and know the struggles they face every day. It's hot out there and our shop as a whole strives to give our very best even when challenges show their ugly face determined to bring you down. This last week has been a personal challenge to that statement, I choose not to put dirt out there and

Bought a brand new Rheem unit from them in 2018 when my 25 year old unit broke down. They are hands down the best company in town. Honest, transparent, and they perform great work efficiently. just recently I had an issue with my unit where it just didn’t seem “cold” enough. They came out in less than a business week and stayed until they found out it needed a few new parts. Parts were under warranty so I pay nothing for them, I’m just paying for labor- which is 100% fair. thanks so much Family Air you all have helped me and my 3 fluffy dogs a ton over the past 3 years.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We have been using Family Air to service our 8 units at our office for many years now. They have even changed out a couple units with excellence. Family air does great work communicates very well with the customer and has great prices. I highly recommend Family Air.
Services: Heating maintenance, HVAC repair, AC repair, Heating system repair, HVAC maintenance, Thermostat installation, Thermostat repair, AC maintenance, AC installation, Heating system installation, Installation

I do recommend Family Air.
The purchase and installation of an ac system on my house was a very smooth and professional process. The unit has not worked efficiently but the owner Jim has been working hard to figure out how to adjust the system to function properly. Jim is a good guy and very funny. He wants to do things the right way and I appreciate that about him. We suspect now the problem was the thermostat. He replaced that and I'm waiting for the bill to see if there is greater efficiency. I suspect that was the problem.

Family Air was recommended to me, as I was taking down a Swamp Cooler and wanted to put in a New AC unit. Jonathan, was very professional at the 1st inspection and the quotes I received were reasonable with 2 different options. I called him 2 different times before making my decision with questions and he was prompt in returning calls. On installation day, the guys that did the work were professional and friendly and explained that they would be installing the new furnace and AC unit, and also answered any questions I had. They completed the install in 7 hrs and explained the Wireless Thermostat

I can't say enough about Family Air, from the ladies, Faith and Crystal, on the phone to the technicians in my house, they were prompt, honest, knowledgeable and professional. It was a nightmare dealing with the company that our home warranty sent us, so we opted out of getting our AC repaired for the 4th time in 5 years and just bought a whole new unit. Of course, this all happened while my husband and I were in different states and my MIL was staying at our house watching the dogs. Faith even answered the phone on Sunday and told me they could get someone out to look at it and give us an estimate