Protection One

Run! Horrible company. Lies lies lies. Way cheaper and better options out there. Don't be dumb, after 6 years I can thoroughly state this company should not be allowed to do business in the US.

I am a local business person and Protection one customer. Today I had my fifth call with customer service to dispute a repair bill from a couple months ago. For the fifth time I was told that the local Branch Manager would call me. I suspect that like the first four promises, this one will go unfulfilled. Mr. Gary Davis is reported to be the Branch Manager but at this point, I beginning to wonder if he is a real person? My issue is simple. I'm charged for service visits and repairs that I can not confirm happened. Since my initial dispute, I have two more disputed "repair" visits since I started

We have had this company 4 20 yrs. They began well, then started to 'forget'to send statements via email each month. I switched back to paper bills to avoid late $s . Now, they seem to omit a bill every 4 months or so. Sending emails gets you nowhere. I was told the bill must have been lost, even though no other statement is ever 'lost'. Awful accounting department!!!

I like the system and the monitoring service. Problem is the customer support phone lies for billing and service all lie to you and are extremely unhelpful. Still trying to find someone who tells the truth and actually provides customer service there... May just need to pay the fee to get rid of them. I hate being lied to. DON"T USE THEIR SERVICE!

They're horrible, they claim they are employees of ADT. Everything on the phone and they sale person don't give their direct number or last name. They email you contract that doesn't specify everything before they ask you to dogsign. I had ADT before and I still have the equipment and I want to re activate the system after I cancelled it in 2002. I replacement windows and too out the wireless sensors and kept them to place them back. They took me thru lots of people over the phone and sales people. They sent me technician who said my panel is old and wanted to replace it with huge

DO NOT USE THEIR SERVICE!!!! We bought their equipment for a huge amount of money and they dipped after that. They promise that we will get a technician at a certain time and we don't, our location gets robbed and the alarms do go off. DONT USE!

After 17 years as a customer, and always having paid on time, I moved and cancelled my service. They are now trying to bill me for an imaginary 5 months ago f unpaid service. I will NEVER pay them for these bogus charges. I will NEVER be a customer of Protection 1 again. Never.

Signed contract fully intending to carry it out but I got cancer and need to sell our house and relocate. Would have used them in 6 months when we can buy a home but to get out of our contract they expect over $700 !
Unreasonable and greedy
Do Not use this company !!!

When I signed the contract I discussed with the sales rep a 1 year contract due to being in CA. He sent over for signature a 3 year contract and due to hectic timing (moving) and my naivety, I signed a 3 year contract without meaning to. I wanted to switch out to SimpliSafe now that it has been 1.5 years since I started with Protection 1 and was told that to get out of my contract I need to pay upwards of $700. These guys are cheats and thieves. THEIR EQUIPMENT IS TRASH: the camera only takes stills not video when the alarm goes off, their sensor glue fails and once caused my alarm to go off

Do not use protection one under any circumstances.
they make you sign a contract and turn it over to collection for not giving you a service you needed.
be ware of signing a contract.

I was a happy customer for 3 years, then moved out of state. I planned to move the service to my new home as soon as it was finished being built. I was told when I purchased that I could finish my contract at my new residence, but no...they tried to make me sign up for another 4 years! I thought that was ridiculous, so I told them no thank you and that I preferred to pay the early cancellation fee of $300. They never sent me a bill, and called my phone 1-3 times per day from October through March and never left a message for me to return the call--their number just kept coming up on caller ID.

After 2 years with them we moved out of state and wanted to cancel.
3 different people on the phone until we got to the correct person to cancel. They claimed we have a 5 year contract and charged us $750 to cancel!

scumbags will never have my business again!

Honest review, the equipment is mediocre at best. I switched to protection one about 6 years ago from ADT which I really disliked. Now Protection 1 and ADT are the same company which make sense. I am trying to close my account, in the meantime I am bombarded with Protection 1 phone calls, at least six per day at my office. Stay away from them, use a local company or other options such as Arlo, etc. This service is garbage.

SCAM! Horrible experience. Called ADT and Protection 1 showed up. Very disconcerting that a security company would have someone from another company knocking on my door. The technician also could not clearly explain why they were there and not ADT. When I needed to move they tried to restart my contract term. I am currently paying $750 to cancel this contract early and am using Scout instead. Over the 3 year period this will actually be cheaper than continuing to use Protection 1. I can also move freely with Scout and do not have a contract. Avoid this scam and go with Scout. I don't work for Scout

We were previously with ASG but Protection1 took over and things went downhill FAST. The Customer Service is AWFUL & they do NOT care about the customer at all. The reps were rude, short and REFUSED to work with long term customer (over 5 years) and as the rep said - we only acquired your contract making me feel like I was less of a customer because I was not originally their client. WOW. I cannot believe they would rather fight and argue over a small amount of $ and create a NEGATIVE Experience (refusing to negotiate) than just working to create a win/win. It is funny how they spend

I signed up for protection 1 and they were all too happy to come out on a Saturday to install the system. Not even a month later, one of the sensors is saying low battery. Now they say they don't schedule after 5 or weekend appointments without an extra emergency charge. This is ridiculous! It's been a month. Now I'm stuck in a 3.5 year contract with what looks like is going to be awful service. Wish I had read more reviews prior to going with protection 1.

Protection 1 came out because we were having a problem with one of our window sensors. It turned out to be an easy to correct tamper error because the battery door on the sensor wasn't shut correctly.

The service person also cleaned up some wires in our control box, checked the battery and left.

A day or two later, we started having communication (BF) errors. Every day, the keypad would let out an annoying series of chirps and random intervals, many times well after midnight. I had to get up and clear them every time.

We scheduled another service call, and that guy tightened up some wires

Good Security company, a lot of good deals, and plenty of knowledgeable staff.

Stay FAR AWAY! This is the Exact Opposite of feeling Secure!!
I have been a customer for 6 years. On the 6th year, I had sensors sending out false alarms every week to 2 weeks. Police had been dispatched 2 times. LAPD Charged ME for the 2 false alarms. Protection One Promised me (after calling local General Manager Craig Ferguson) they would replace my 6 year old sensors and Upgrade me to ESecure 2.0 and lower my payment from $53.99 per month to a lower payment of $39.99. with No Contract. They even scheduled an Install Date of that Monday August 1, 2016.

When the technician (Vladimir Krushevsky

My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department.

P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complemented us on the new panel we had had installed

I have been a business customer with them for about 4 months and could not be more displeased. To keep this quick, we have had over 400 alarms and about 20 service representatives out to my store.
I have been woken up, and have had to drop everything and go to the my business more times than I would have liked. This morning I went in to find the alarm went off last night, except I didn't receive any notification this time. When I called to find out why, I was told they had no record of it. I took a photo of the event off the screen and emailed it to them. I waited two hours and never

I'd like to let you know that the service tech Vladimir in my area is wonderful! He is excellent at what he does, and he's such a nice guy, too. I feel very fortunate that it was Vladimir who was sent to do the job at our house today.

In general, the customer service from the main office is always helpful and willing to answer any question and solve any problem immediately. Each and every time we have called, we are dealt with in a very respectful, courteous, efficient manner.

I always enjoy recommending Protection 1's services to my friends with confidence.