Mike's Appliance

Worst customer service ever! The lady (Karen) is most condescending I have ever encountered. Do a favor to yourself and stay away from this so called service provider. I wonder why such a reputable company like Bosch still runs repairs under their warranty with this kind of horrible service provider.

I have called them twice for info on my stove and the person on the phone was rude and unhelpful ...so I will never use them

Worst Customer Service and they hardly know how to do the job. Our appliance was under warranty and still they billed us and ended up saying it cannot be fixed. At the end we contacted ABC Applicance, the ABC rep came an fixed it in two days & as we were under the warranty we were not even charge a single penny for repairing.

Sean came at time set-up, diagnosed and fixed the problem quickly. He also gave me cleaning and maintenance tips on my Fisher Paykel dishwasher.

Great company to work with. My first appointment was the same day. The part was delayed and someone notified me. Once the part was received, we were in the schedule right away. Love it!

Courteous, yes. On time, yes.
Reported the problem that the relatively new gas oven would not maintain cooking temp after a power failure, ex: Chicken that normally takes an hour would not be cooked, at all, even though the temp display said the temp was 350. Bought a small oven thermometer, temp during cooking would drop to 150, broiler would stop flames, etc.
The tech called us prior to visit and had us preheat oven. When he arrived about 20 min later, the oven was at temp, pulled a laser thermo out, said the oven was working fine, there was nothing to fix, and said the thermo we bought was

50+ YEARS!! Always go local, Mike's guys are excellent! Well knowledged and experienced. They fix all my appliances and my parent's have been using them sonce i was kid!!

After being assured that it would be cost-effective and easy to fix our old kitchen stove, we made an appointment to have it repaired. The time came, and passed. Over three hours later the "repairman" showed up. He immediately began explaining how complicated repairs would be and the unlikelihood that parts needed would be available. When he determined that the downdraft vent was stopped up he stated that he unequivocally was not going under our house to remove the obstacle. After further discussion, he charged us $110 for his time (never mind we had wasted a whole morning waiting for him!) and

Arthur was great!! He responded right away, came out on a Saturday night, was fast, effiecnt and the freezer is fixed! Thank you!!

Nice job. Courteous and capable. Would definitely use them again.
Castro Road