Our personalized design expertise, unmatched customer service and quality installation, truly make us "Your Bay Area Flooring Authority!" Visit one of our 9 showroom locations, spread conveniently throughout Northern California, to browse the largest in-stock selection of fine quality flooring products from top name brands including Mohawk, Karastan, Armstrong, Daltile, COREtec and Cali Bamboo.
Many of our customers have described us as local, family business with the inventory and expertise of a national retailer. Whether you're looking for carpeting, hardwood flooring, laminate flooring, luxury vinyl tile, natural stone, ceramic tile, or waterproof floors, you'll find options to match your unique tastes.
We offer a competitive pricing guarantee and consumer financing to help you bring your home or commercial design dreams to life. The Floor Store has been Diamond Certified since 2008, a designation we've earned for 14 consecutive years based on a customer satisfaction rating of 95% or higher.
Many of our customers have described us as local, family business with the inventory and expertise of a national retailer. Whether you're looking for carpeting, hardwood flooring, laminate flooring, luxury vinyl tile, natural stone, ceramic tile, or waterproof floors, you'll find options to match your unique tastes.
We offer a competitive pricing guarantee and consumer financing to help you bring your home or commercial design dreams to life. The Floor Store has been Diamond Certified since 2008, a designation we've earned for 14 consecutive years based on a customer satisfaction rating of 95% or higher.
Services
The Floor Store was founded in 1983 and has grown to nine convenient showrooms throughout Northern California. We are well known for our large in-stock product selection, better-than-competitive pricing, outstanding customer service, and professional guaranteed installation. We are exceptional, because our people are exceptional.
Buying locally not only strengthens communities but it also ensures consumers that they are guarantied the proper installation and that their flooring solution follows manufacturer warranties. You need a local company that stands behind your flooring before, during and after. Waterproof means that it can withstand any amount of water, from a small spill to a flood, and be just fine.
The Floor Store's Founder and President, Larry Flick, comes from a family with a long and venerable history in the flooring business. He is the third of four kids who grew up in and around Dalton, Georgia, the heart of carpet country. His father, Robert Flick, owned RJ Flick Associates for more than 50 years.
The Floor Store invites you to browse our inspiration gallery for ideas about how to make your flooring dreams come true. Explore some of the latest designs, styles and trends. Our service department features a team of professionals who are available by appointment, to help you with repairs or replacements for any warranted and non-warranted concerns.
Hardwood floors have many benefits to offer. Wood flooring products are a durable option that can add value to your home. They provide a warm, classic look to any room and are available in various colors and species. Wood floors are easily cleaned and cared for, and can often be repaired and refinished, even after years of wear and tear.
Reviews (17)
Tracey P.
Nov 29, 2021
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Just had our new vinyl plank floors installed last week by The Floor Store and couldn't be happier with the whole process. I worked with Cambria and she was great right from the start. I told her my budget and she showed me what they had that would work within it. Never once did she try to up my budget and I appreciate that. I found the perfect for me floor and it was in stock!!
Couple of days later Patrick came out and measured the rooms and he was very nice and a huge plus was that he was on time. He had called the day before to check in and make sure the time and day still worked for us
Couple of days later Patrick came out and measured the rooms and he was very nice and a huge plus was that he was on time. He had called the day before to check in and make sure the time and day still worked for us
Marty B.
Aug 28, 2021
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Called to make an appointment for an estimate and because of the advertisement they were running sounded good but it was just to get you in. Steve said come on in and we would talk, I thought that was odd, I just thought he would make an appointment to give me an estimate. When the wife and I went there we talked about the sale of 50% off but that was just for old stock sort of product. We looked some vinyl planking and everything was two to three times the price of other stores like Home Depot and Lowes. He wrote us an estimate for the living room vinyl planking, kitchen and bathroom linoleum
Margie W.
Aug 11, 2021
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Cambria called me immediately after I posted my 2* review. She answered my concerns over the carpet seeming to be separating at the seam - by sending an installer out to fix it. She also was very caring and concerned regarding an item that went missing on the day of install. I would highly recommend Cambria to deal with in any situation. I am impressed, also, that Larry (the President of TFS) answered my Yelp review. Hopefully the changes being made at the San Jose store works to the store's benefit!
Stephanie M.
Aug 10, 2021
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Edit to my original review (changed from 2 to 4 stars)...I received a phone call from The Floor Store's corporate office the morning after I wrote my review; I was impressed with how quickly they reached out. Cambria asked me to go over my entire experience so she could understand exactly what happened. She listened and emphasized and pointed out where TFS could have done better. She worked with me to come up with a solution I thought was extremely fair. I appreciate the phone call and TFS wanting to make it right. Thank you Floor Store!
I'll start by saying Alberto our installer was
I'll start by saying Alberto our installer was
Patti F.
Apr 22, 2021
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My husband and I went to the store just to look at flooring options and met Pamela. She was great! Pamela is very friendly and knowledge about the products and with her background in interior design she helped us pick out sample flooring to take home so we can see which one will work best with our kitchen cabinets. She is an absolute gem!
Nikki P.
Apr 14, 2021
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I recently had a fabulous experience. From Joe Mariscal on the sales floor right through to the installation with Dave Delgado and his apprentice Santiago. I was at ease from the moment I entered the store. The staff were all wearing masks and allowed me to browse on my own and only approached when I was making my carpet choice and needed expert input. They promptly scheduled to come out and take measurements and I was put on the install schedule within days of my purchase. Dave was very professional and both he and Santiago put all my bedroom furniture back in place precisely where I asked. My
Joyce H.
Mar 06, 2021
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The floor store was great to work with. Steve helped me out tremendously. I already knew what I wanted as far as flooring but was having a hard time finding a place that had them available. I must have called 10+ places. Steve was able to call a diff store and his contact had them in stock elsewhere, he arranged to have it shipped this way in about three days. Not only did he go above and beyond in finding me the model I wanted when other places gave me a date of 6 weeks out he was able to offer it to me at an amazing competitive price. I had compared pricing in the area and Steve's willingness
Soum C.
Feb 24, 2021
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I recently bought decent amount of floor material from this store. The store manager, Steve and the sales representative, Gabriella were very helpful and knowledgeable. They gave the most competitive rate which is really good. Whenever I requested help, Steve has been always ready to help me! Their professionalism and customer service is remarkable. I should give more than 5 stars whatever they rendered to me.
Thanks to both Steve and Gabriella!
Regards,
Soum
Thanks to both Steve and Gabriella!
Regards,
Soum
Becky W.
Jan 19, 2021
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I worked with Steve at this Floor Store to select, purchase and install laminate wood flooring in my home. I was able to take large (!) samples multiple times for a few days at a time to try in my house which was very helpful in making my final choice. He even helped me load them into my car! Although we had a hiccup/delay with the ordering process in the beginning (probably due to holidays as well as Covid), once Steve got things rolling, it went smoothly and installation was scheduled with Bryan within days. Due to the delay they even moved my furniture for no charge. The fellas that came out
LaVonna W.
Dec 23, 2020
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Do not do businesses here. The management is apathetic, unresponsive, unprofessional..a big "un". We spent over an hour selecting materials and was provided a fair estimate. It took weeks for the rep to come onsite for inspection. Was told almost $600 difference for portion of floor. Way off from estimate. Flooring consultation happened early October. Lack of follow up and professionalism killed the deal. I guess this place loves paying employees without a care for revenue.
Erin F.
Dec 22, 2020
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Our experience with The Floor Store has been absolutely infuriating. I have been calling, texting, and emailing back and forth for literally months to arrange for our master closest hardwood to be installed with the same done in the rest of the house. I was given a quote, all square footage was submitted, etc, and now I can't get a call back, an invoice to pay, or a date scheduled. Our closet builder is long scheduled and The Floor Store is aware that we are in a tight timeline now that this has dragged on and all I get are "will call you back in half hour" or "will follow up
Mailynn D.
Dec 04, 2020
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I came in 30 mins before closing to look for carpet that I needed within the week. Even though it was close to closing time Steve willingly helped. Steve was there and helped me through the whole process of looking for the right carpet type. He made sure we were able to find the carpet that fit our needs and wants! Unfortunately I wasn't able to make a purchase through them but Steve followed up and was still very kind and helpful even after. If ever need carpet and/or flooring I definitely would be back and work directly with Steve! He's very patient and knowledgeable! Really good pricing
Megan E.
Aug 30, 2020
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We had a positive experience with The Floor Store on Almaden. We have spent the pandemic remodeling our home as a do it yourself project, rewiring, re-flooring, new kitchen. We spent a lot of money at Home Depot and Lowe's. We expected to buy the flooring from one of those places as well but walked into The Floor Store for some comparison shopping. Joe Mariscal was friendly, helpful, and knowledgeable while giving us time and space to make our own decisions. It was an easy decision to go with The Floor Store. We took home samples, took home more samples. Joe was reachable by phone and email
Gretchen H.
Feb 22, 2020
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We just visited the new Floor Store on Almaden Expressway in San Jose. A very nice store with great inventory and lots of choices.
We just pulled all the carpet from a 1,600 sq ft. townhome and want to replace it with wood laminate. We've never done this before, so we had no idea where to start. Super impressed with the store manager Steve Boardman. He is extremely knowledgeable about flooring products and installation. He spent a lot of time helping us -- and after carefully listening to our needs, suggested waterproof laminate for longevity.
We're very happy with our choice..
We just pulled all the carpet from a 1,600 sq ft. townhome and want to replace it with wood laminate. We've never done this before, so we had no idea where to start. Super impressed with the store manager Steve Boardman. He is extremely knowledgeable about flooring products and installation. He spent a lot of time helping us -- and after carefully listening to our needs, suggested waterproof laminate for longevity.
We're very happy with our choice..
R. R.
Jan 30, 2020
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Jackie B.
Jan 20, 2020
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I would highly recommend The Floor Store in San Jose. I took my grandmother in to find wool carpet and she is so happy with how it came out. Joe was very helpful and knowledgeable with helping her find exactly what she wanted. The installation went smooth and now she wants to go back to do her downstairs as well. I was also impressed with the look of the showroom and the choices available.
Jeremy L.
Dec 20, 2019
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Not super happy about this place. The salesman who tried to help us pick out some flooring wouldn't answer any of our questions. When we asked a question, he just said whatever he wanted to say, which contained no information answering our question. When we asked him to help us find a specific flooring type, he just said "just pick something that looks nice, they're all the same".
The nail in the casket was the sales man DROPPED the flooring on my foot. Was really not happy about that.
There were lots of samples of floors to choose from, but if they're all the same
The nail in the casket was the sales man DROPPED the flooring on my foot. Was really not happy about that.
There were lots of samples of floors to choose from, but if they're all the same
