Gateway will work with you, taking care to keep your job moving by coordinating and working with other professionals on-site. These guys are the best don't look anywhere else 100% satisfied and would recommend without hesitation. These guys know steam heat. They came highly recommended from a guy named Dan Holohan who writes books on the subject and after the first consultation, you'll understand why.
Ask for John. He's one of the two partners and knows his stuff like no one else I've spoken to before. Fast, totally reasonable. And no BS on the pricing either. I haven't used them for major work, just some emergency stuff (I've had a corroded pipe or three), and they're nice guys who make quick work out of it with no nonsense.
Not only that, I know it shouldn't be such a huge deal, but they totally clean up and there's no sign of the mess that was there just hours before. They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art.
Ask for John. He's one of the two partners and knows his stuff like no one else I've spoken to before. Fast, totally reasonable. And no BS on the pricing either. I haven't used them for major work, just some emergency stuff (I've had a corroded pipe or three), and they're nice guys who make quick work out of it with no nonsense.
Not only that, I know it shouldn't be such a huge deal, but they totally clean up and there's no sign of the mess that was there just hours before. They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art.
Services
Gateway Plumbing & Heating is a family owned and operated business servicing New York City since 1976. At Gateway Plumbing & Heating, we pride ourselves on having the best trained crew around. We believe training and fair wages are the key to maintaining a great staff. Our staff is kept up to date with ongoing training programs both in house and off site.
Reviews (19)
Roger B.
Dec 18, 2021
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We used Gateway twice this fall, both for boiler maintenance and neither on an emergency basis. The first time, they replaced a $10 part, were on the job for less than an hour and charged $571. The second time, a $300 valve was changed in, again, less than an hour and we were charged $925. When I asked for a rate sheet and a breakdown for parts & labor on the invoice, I was laughed at and when I pointed out to the owner that it appeared that they charged between $5-600/hour for labor, he said this was normal. In speaking with other plumbers, I have been given rates between $150-200/hour, roughly
Tom K.
Feb 26, 2021
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The highly recommended steam boiler they installed failed after 7 years. We had them service it on a regular basis. Their "very generous offer" was to replace the 10 year warrantied part for $3600. They are happy to take your money up front but apparently it doesn't mean anything when something goes wrong.
Anwar R.
Mar 27, 2019
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You know those companies that tell you to be home during a "window" and then don't even bother showing up? This is one of those companies. They'll cancel on you and take zero responsibility. Do yourself a favor and hire a different company, or go to night school and learn plumbing yourself, because it will be faster than getting a response from them.
Mark D.
Oct 24, 2018
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Gateway technician Strato worked on my weils mclain burner. He tuned it up and showed me the condition of the unit. I was pleasantly surprised. Not only was Strato professional & talented at his job but he was fantastic to speak with. Very informative. The boiler is working well thanks to him and Gateway. I will continue to use Gateway every year for tune up or any fixes.
Holly S.
Jan 22, 2018
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I recently purchased a TekMar thermostat from a competitor of John for my eight unit coop.
It was a total disaster. I was not sure if the problem would ever get resolved.
Luckily I found John and later his coworker Anthony. They came to my rescue and saved me money,time and from total embarrassment. I received so much help and information. Their price was very reasonable for the high quality service provided.
Just as important I felt like I was being helped by a friend. I am echoing others but I have to say I wish more plumbing/service companies were like Gateway.
It was a total disaster. I was not sure if the problem would ever get resolved.
Luckily I found John and later his coworker Anthony. They came to my rescue and saved me money,time and from total embarrassment. I received so much help and information. Their price was very reasonable for the high quality service provided.
Just as important I felt like I was being helped by a friend. I am echoing others but I have to say I wish more plumbing/service companies were like Gateway.
Karl H.
Feb 06, 2017
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I called Gateway's 24hour receptionist on Saturday morning to get a leak in my kitchen fixed. She took down my info and said the plumber would get back to me as soon as he had availability. I asked how long it would be, and she said "Well, he's working today." So, soon, I thought.
Two days later (Monday morning), still no answer. I called again, and a different receptionist asked for my availability. I gave her today's and tomorrow's-- she replied "Oh, no, we're scheduling a few weeks out."
A few weeks out. Meanwhile, my sink is still leaking. Unbelievable
Two days later (Monday morning), still no answer. I called again, and a different receptionist asked for my availability. I gave her today's and tomorrow's-- she replied "Oh, no, we're scheduling a few weeks out."
A few weeks out. Meanwhile, my sink is still leaking. Unbelievable
Mike B.
Aug 03, 2015
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Greg B.
Oct 21, 2014
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Gateway plumbing is top notch. You could say they are on the higher priced side of the plumber scale, but considering they do the job right the first time and are extremely knowledgeable, I would say the price is fair (I would rather not have to call someone back to fix something or have it last only a short amount of time and then get charged again, which happens often in the plumbing world). They are also always on call, especially emergencies and since I have a large property, John will sometimes come without prompting and check on things (thats nice in this century :). Besides working with
Wilbur Z.
Oct 03, 2014
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When my niece called me in a panic to recommend a good plumbing & heating contractor to do work in her Brownstone in Brooklyn, I said look no further than Gateway Plumbing & Heating. They showed up as scheduled, told her what needed to be done, showed up as scheduled to do the work and really impressed her with their professionalism.
They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art. Not so with Gateway. They re-piped the boiler and wow, no more banging pipes. My fuel bills have gone
They installed my steam boiler a few years back and didn't just install a boiler they performed a work of art. Drop header steam piping is a lost art. Not so with Gateway. They re-piped the boiler and wow, no more banging pipes. My fuel bills have gone
Wine O.
Oct 03, 2014
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Gina R.
Jul 27, 2014
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Sometimes I am forced to have these guys because I am a tenant and do not get to decide whom to hire. The past three times they did an o.k. job, but 2/3 times tried to overcharge. No surprise charges, please! The last one who came (yes, we have a lot of plumbing troubles), when I called him on some imaginary charge, I could actually see that he was trying to make something up to account for the extra charge. When I called to complain, it became clear: the overcharging is not a bug, it's a feature.
George M.
Apr 23, 2014
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I have never written a Yelp review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A week later I sent a follow up email requesting to know when I would hear from him. No reply. Two weeks later I called the office and was told by the woman who answered that I would get the estimate within the week. No estimate. Two weeks later I called again and was again promised an estimate within the week. No estimate. A week after that I followed up with an email
Mary Jean B.
Feb 05, 2014
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We just called them to get an estimate for a small job -- installing a new garbage disposal (we've already bought the disposal) and faucet (ditto). Their quote? $600, plus some $19 ridiculousness. Got to be kidding me. Another plumbing company quoted us $175, which still seems a little high but at least in the ballpark. Not sure what universe these guys are living in.
Miriam B.
Dec 03, 2013
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Our toilet was leaking to a point where we didn't know what it was that was leaking... Through friends, and some research online, we found Gateway Plumbing.
They responded very quickly and had a foreman (John?) on-site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I'd recommend them!
They responded very quickly and had a foreman (John?) on-site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I'd recommend them!
Stacy L.
Dec 03, 2013
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John and his guys have come to the rescue more times than I can count.
Somehow, plumbing problems always crop up at the worst times (right before the weekend, right before vacation, during vacation).
I have used them for regular service as well as emergency service and these guys are smart, thoughtful and a real pleasure to work with, even during stressful situations. (And they are very forgiving of situational freakouts, to boot!)
I can't recommend them enough!
Somehow, plumbing problems always crop up at the worst times (right before the weekend, right before vacation, during vacation).
I have used them for regular service as well as emergency service and these guys are smart, thoughtful and a real pleasure to work with, even during stressful situations. (And they are very forgiving of situational freakouts, to boot!)
I can't recommend them enough!
Bob H.
Dec 03, 2013
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Fast, totally reasonable. And no BS on the pricing either. I haven't used them for major work, just some emergency stuff (I've had a corroded pipe or three), and they're nice guys who make quick work out of it with no nonsense. Not only that, I know it shouldn't be such a huge deal, but they totally clean up and there's no sign of the mess that was there just hours before.
Sani W.
Nov 05, 2013
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They have a 24hour hotline, but no 24hour service and non of the agents bothered to explain that while i was waiting throughout the night for a plumber to call me back. But something magical happened when i posted this not-so-positive review over here, the owner of the business called me right away!! How awesome is that?! So if u ever need immediate attention just post here. Freedom of speech ftw!!
Leon Z.
Nov 13, 2012
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Everyone knows how difficult it is to find a good plumbing and heating person. If you're not an expert, you have to worry about whether someone will do a good job and if they're going to treat you fairly.
My boiler broke down, and was not easy at all to repair because of the cramped space and the deteriorating conditions of the piping. I had one guy actually refuse to do it--others quoted prices that made me want to consider just starting a fire in the middle of my apartment for heat. When I contacted John, he not only expressed a tremendous amount of concern for my situation, but
My boiler broke down, and was not easy at all to repair because of the cramped space and the deteriorating conditions of the piping. I had one guy actually refuse to do it--others quoted prices that made me want to consider just starting a fire in the middle of my apartment for heat. When I contacted John, he not only expressed a tremendous amount of concern for my situation, but
M. L.
Mar 30, 2011
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Best plumber in New York. I've had problems with my boiler for years, and I had a few companies come out to look at it. They all said basically the same thing, but John from Gateway explained it all to me, there and in writing, and I could tell he knew what he was doing.
I ended up going with Gateway, and it was definitely worth the money. Their people are smart and polite, and everything was done quickly and efficiently.
I ended up going with Gateway, and it was definitely worth the money. Their people are smart and polite, and everything was done quickly and efficiently.
