Starting from a small showroom in Covina, Pristine Windows expanded its footprint to West LA and Pasadena. By doing so, we are able to ensure the best outcome and ultimately exceed your expectation. We work continuously to identify ways to eliminate redundancy and optimize resources in order to pass on the value to our customers.
Uses Direct Approach, thus eliminating common frustrations with middle man or sub-contractors. A family owned business with over 30 years of combined experience in product, installation, design and architectural knowledge.
Uses Direct Approach, thus eliminating common frustrations with middle man or sub-contractors. A family owned business with over 30 years of combined experience in product, installation, design and architectural knowledge.
Reviews (13)
Don W.
Apr 14, 2021
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E. C.
Jun 26, 2019
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Robert C.
May 19, 2018
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It has been a while since I had interactions with Pristine Windows. They were quite professional and friendly and explained everythingI needed to know to make my decisions. Because of structural reasons they suggested that I do not make the changes. They spent quite a bit of time and then did not charge me anything because no slide doors were installed.
As I got ready to write a review I came across a one star review by a person who wanted to get a broken glass replaced. She was upset that this company limits its service installing new windows and referred to their salesman as an A$$hole.
Many
As I got ready to write a review I came across a one star review by a person who wanted to get a broken glass replaced. She was upset that this company limits its service installing new windows and referred to their salesman as an A$$hole.
Many
Michael J.
Mar 22, 2018
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I was very impressed with the professional service for an estimate on 4 large windows. It was so simple working with John and he was very helpful and even stopped by in the rain to take measurements before ordering. I am looking forward to upping this to 5 stars once I receive the windows as expected on time. I have to say I was very confused by the varying experiences I read here, as mine have been stellar so far.....
Jennifer W.
Mar 05, 2018
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Literally spoke to a gentleman on the phone at Pristine Windows 20 seconds ago and felt the need to log on to Yelp immediately and write a review after my conversation with him. He was unbelievably rude and unprofessional.
I have a window whose glass spontaneously combusted. Of course the glass is not covered by the warranty and the manufacturer charges $400 to fix, so they recommended I call a dealer to fix it cheaper and faster, which I found listed on their website.
I called, and the first thing said to me was "well what do you want me to do about it?" Sir, I want you to replace
I have a window whose glass spontaneously combusted. Of course the glass is not covered by the warranty and the manufacturer charges $400 to fix, so they recommended I call a dealer to fix it cheaper and faster, which I found listed on their website.
I called, and the first thing said to me was "well what do you want me to do about it?" Sir, I want you to replace
J. C.
Jan 21, 2018
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I hired Pristine Windows to install new Milgard Windows for my townhome about 2 years ago. I wanted to write a very positive review shortly after the work was done, but then time just flew by and I recently was reminded in writing another review. I really wanted to give Pristine Windows a good review because I was so pleased with their customer service and quality of work. I got 4 other quotes before hiring them and I would say Pristine is very reasonably priced. I learned that you have to be very wary of inexpensive quotes because the quality of work may not be there. They may not be licensed
Babs B.
Oct 07, 2016
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I was reminded how unprofessional Pristine Windows is when I received an emailed quote that was for another customer. I probably wouldn't be writing this if it wasn't for that email. Since I was reminded, I might as well oblige them.
Maybe PW customer service will be more attentive if you have a large order, but I only needed one window. My initial contact was fine and my order was taken. But when it came to delivery it was a friggin nightmare. I was promised a two week turn around. So I waited the two weeks, and then contact them. They said it was in Fresno and it would be in the next
Maybe PW customer service will be more attentive if you have a large order, but I only needed one window. My initial contact was fine and my order was taken. But when it came to delivery it was a friggin nightmare. I was promised a two week turn around. So I waited the two weeks, and then contact them. They said it was in Fresno and it would be in the next
O. K.
Jun 22, 2016
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We had excellent experience with Pristine Windows.
We wanted to replace eight old louver windows with new windows with noise and wind insulation.
John came over and measured the windows. He then emailed us a competitive proposal.
We spoke a few times about the window types for each room. I appreciated his professional no pressure approach, and answering my questions. He's very knowledgeable and offered info & advice. John helped us choose the windows based on our preferences, the price point & product line we worked with, and the local building code. We worked through a
We wanted to replace eight old louver windows with new windows with noise and wind insulation.
John came over and measured the windows. He then emailed us a competitive proposal.
We spoke a few times about the window types for each room. I appreciated his professional no pressure approach, and answering my questions. He's very knowledgeable and offered info & advice. John helped us choose the windows based on our preferences, the price point & product line we worked with, and the local building code. We worked through a
Joy C.
May 05, 2016
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The experience was great. They are extremely professional. It's sort of a family run business because the guys that installed the windows and doors are related to the owner. JP and Norman are extremely responsive and considerate. They cover and tape up everything and clean up well after themselves. I felt like they didn't dismiss or trivialize my concerns. They definitely looked out for us as customers as well. They didn't install the windows for a few days because it was so windy. They were concerned about all the potential lead dust blowing around everywhere. They also patched
Roch B.
Jun 17, 2015
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I had an awful customer service experience with these people. As "certified Milgard Window Experts" I reached out to them for recommendations on my Milgard windows. Not only did they not return my voice messages left on their main line, but when I was finally able to luck out and get an actual human on the phone, I was curtly dismissed with: "we don't offer recommendations"...the man offered no help whatsoever, and hung up.
And, they call themselves "authorized experts".
So sad. Try another "authorized" dealer....it would be impossible to find
And, they call themselves "authorized experts".
So sad. Try another "authorized" dealer....it would be impossible to find
Julie P.
Oct 11, 2014
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I had 12 windows retrofitted in my home by Pristine this past week - the living room and 2 kids' bedrooms. I chose Milgard vinyl dual pane double hung windows from the Tuscany line. The whole process was completely drama-free. I could not imagine that the windows could be replaced without needing a paint job afterwards. John told me I might need a little touch-up. I was skeptical. In fact, there is only very minor touch-up to do - not even necessary. The crew from Pristine came in and got the job done and completely cleaned up in about 6 hours. They covered everything in the rooms they
Choron L.
Oct 08, 2014
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Absolutely a great dealer.
From beginning to end, it was an absolute pleasant experience. Recently we replaced our town home windows and doors in West L.A. Sejon answered all my questions instantly and gave me professional and honest advise. This was the first experience that we had a project done remotely. Every steps was done in a timely and professional manner. The new windows and door are looking great and it was a job well done. I definitely would not hesitate to recommend anyone to this dealer.
From beginning to end, it was an absolute pleasant experience. Recently we replaced our town home windows and doors in West L.A. Sejon answered all my questions instantly and gave me professional and honest advise. This was the first experience that we had a project done remotely. Every steps was done in a timely and professional manner. The new windows and door are looking great and it was a job well done. I definitely would not hesitate to recommend anyone to this dealer.
Barbara O.
Sep 27, 2012
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I highly recommend Pristine Windows for all your window and door needs. Their team did a wonderful job installing our new casement windows and respecting our home in the process. They exceeded our expectations from our first meeting to the final installation. The precision and cleanliness of their installers (kudos to Norman and the guys!) is truly amazing. Needless to say, their windows fit like a glove and we love everything they did. It's always satisfying to hire a vendor who touts customer service - and then delivers!
