As a true leader in the industry, First Texas Homes is no stranger to success. Our rise to the top has been achieved, in part, through our solid commitment to excellence, quality, and total customer satisfaction. At First Texas Homes, we put your needs first. Our unique approach to homebuilding, allows custom changes to our acclaimed floor plans, and ensures that each customer receives a truly custom-quality home at a production builder price.
For over a quarter-century, First Texas has been building on the cornerstones of exceptional quality, superior design, absolute value, and unsurpassed customer service.
For over a quarter-century, First Texas has been building on the cornerstones of exceptional quality, superior design, absolute value, and unsurpassed customer service.
Services
At First Texas Homes, one of our keys to success is hiring top-quality people whose first priority is the needs of our customers. Our brilliant sales consultants and knowledgeable building managers always strive to provide the highest level of customer service. Founded out of over 45 years of family history in residential building and development, First Texas Homes has been building quality homes in Texas well over a quarter-century.
For most people, financing is one of the most important factors in the purchase of a new home. Because mortgage industry guidelines, and loan product offerings change daily, finding a knowledgeable loan officer backed by a strong, customer-service-oriented mortgage company is paramount. At First Texas Homes, we want your new-home buying experience to be the best possible, so we've teamed up with the industries top mortgage professionals.
With over 48 new home communities located in the Greater Dallas-Fort Worth area, First Texas Homes is one of the leading new home builders in the area. Our communities are conveniently located in the very best areas Dallas and Fort Worth offer, while also providing convenient access to top school districts, great shopping and restaurants, outdoor hiking trails and parks, and so much more.
The Villages of Hurricane Creek, Anna's newest master planned community is located off Highway 75 & FM 455 near Hurricane Creek Country Club. This community will contain over 984 Single Family unit homes, 400 Multi Family, Apartments and Townhomes. Also included will be 50,000 sq ft of Retail Space and Hotel.
Standing at an elevation of 800 feet along the eastern shore of Joe Pool Lake lies the city of Cedar Hill densely populated with native Eastern Redcedar evergreens. A mere 16 miles southwest of Dallas, the city serves as a suburb making up part of the so-called Best Southwest area. With a considerable portion set aside for parks, green space, and nature reserves, not only fauna and flora can thrive here but you and your kids as well.
Reviews (20)
Tyra Munson
Jan 28, 2022
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BREACH OF CONTRACT, WARRANTY DEPARTMENT NEGLECT BEWARE
First Texas warranty department literally destroyed an upgraded vent hood we selected and now are telling us we have to live with unacceptable repairs. We have been very patience for over a year and after the 8th visit this week at their attempt to fix it I'm just livid. The stainless steel is warped and the install looks nothing like it looked at final walkthrough before they came it to repair another issue with the wall. DO NOT BUY with FTH if you want superior outstanding workmanship or good customer service.
First Texas warranty department literally destroyed an upgraded vent hood we selected and now are telling us we have to live with unacceptable repairs. We have been very patience for over a year and after the 8th visit this week at their attempt to fix it I'm just livid. The stainless steel is warped and the install looks nothing like it looked at final walkthrough before they came it to repair another issue with the wall. DO NOT BUY with FTH if you want superior outstanding workmanship or good customer service.
Sarah T.
Dec 29, 2021
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To be honest we love our home design.
It needs a new paint job after 5 years. (We lived in our previous home for 12 and didn't need a paint job).
The major issue I have is the stone on the outside of our home is falling apart. The mortar is literally cracking and falling apart. This was "fixed" during our initial walk through. One would think this is structural but it is not covered. So if the actual brick/stone is falling off the home it's not covered.
First Texas Homes Warranty Response:
"No, the stone does not hold the home up. Structural components are ones that
It needs a new paint job after 5 years. (We lived in our previous home for 12 and didn't need a paint job).
The major issue I have is the stone on the outside of our home is falling apart. The mortar is literally cracking and falling apart. This was "fixed" during our initial walk through. One would think this is structural but it is not covered. So if the actual brick/stone is falling off the home it's not covered.
First Texas Homes Warranty Response:
"No, the stone does not hold the home up. Structural components are ones that
P. B.
Dec 07, 2021
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I just moved into my First Texas Home two months ago and it's been and it's been a headache. Despite this being a new build, everything, and I mean, EVERYTHING has to be fixed.
1. The tankless water heater stopped working the first week and I had icy cold water in my shower
2. There was air coming through my balcony door
3. The HVAC is a joke. It's been "fixed" six times in two months - and it's still not working correctly. When the system is off, it blows out hot air when it's hot outside and cold air when it's cold inside.
4. The facet in the kitchen
1. The tankless water heater stopped working the first week and I had icy cold water in my shower
2. There was air coming through my balcony door
3. The HVAC is a joke. It's been "fixed" six times in two months - and it's still not working correctly. When the system is off, it blows out hot air when it's hot outside and cold air when it's cold inside.
4. The facet in the kitchen
Steve L.
Nov 10, 2021
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Our experience with Kim (Sales) and Jim (Project Mgr) was awesome! They really care and try hard! They were also open to all of our suggestions regarding modification during the planning stage. Our problem with First Texas Homes is the quality of the craftsmanship as well as the poor quality materials used. It appears that most of the matrerials used to build our house were procured with only price in mind. Within the first four years we've had numerous failing receptacles and breakers throughout. All toilet seats have broken and been replaced, the engineered hardwood is delaminating, the
Bob S.
Sep 28, 2021
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Buyer beware - Our home was built as we agreed upon. The issue you need to be aware of is the HVAC. L&S mechanical is contracted through First Texas Homes. We have had nothing but issues with our HVAC. We keep getting told its a builder grade system and it will only cool 20 degress cooler than the outside. That means if its 105 outside it will olnly cool to 85. They have changed vents and now they have moved out=r thermostat into a bedroom.
My last home was built in 2001 and you could hang meat. If you have someone else come out to check the system they will void your warranty. Our neighbors
My last home was built in 2001 and you could hang meat. If you have someone else come out to check the system they will void your warranty. Our neighbors
Kim W.
Sep 08, 2021
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I'm still getting inbox messages from others asking about my experience with First Texas. RUN and go with another homebuilder if you can.
If you can't find a Google review OR a Facebook review on them, it's for a reason! It's because they don't want you to know how terrible they are in regards to customer service and with building.
Also check out the reviews on the Better Business Bureau at https://www.bbb.org/us/tx/dallas/profile/home-builders/first-texas-homes-inc-0875-8000500/customer-reviews
Customer complaints/reviews don't lie! First Texas canceling contracts
If you can't find a Google review OR a Facebook review on them, it's for a reason! It's because they don't want you to know how terrible they are in regards to customer service and with building.
Also check out the reviews on the Better Business Bureau at https://www.bbb.org/us/tx/dallas/profile/home-builders/first-texas-homes-inc-0875-8000500/customer-reviews
Customer complaints/reviews don't lie! First Texas canceling contracts
Mike C.
Aug 27, 2021
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I really like my new First Texas home, and appreciate the work they did. Nothing is ever going to be perfect, and that's why they have the warranty period... which has been very responsive whenever I've brought something up. To me, they've all seemed like really good and honest people.
One thing they mentioned a few times during the final walk was that they'll come out once to touch up paint/crack/caulk issues, so you wait until the warranty period (year) is nearly up before submitting those issues.
Overall, excellent!
One thing they mentioned a few times during the final walk was that they'll come out once to touch up paint/crack/caulk issues, so you wait until the warranty period (year) is nearly up before submitting those issues.
Overall, excellent!
Kenny S.
May 23, 2021
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K. G.
Jan 14, 2021
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Walked in to look at floor plans that were not available to see at the Sutton fields community in Celina (even though I called beforehand and was told they were). The girl that works there (from Arizona -she didn't even give her name) was extremely rude and unprofessional. She gave my kids dirty looks and then continued to give me an attitude and multiple dirty looks with while I was asking questions. I couldn't take the rudeness any longer and left. I am completely mortified and wouldn't even think about visiting this community again if that's the face of their community. We
Sam M.
Dec 19, 2020
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Worst Customer service and worst sales Service of Gallery Custom homes - (First Texas Homes) that we experienced. Worst Sells person they changes price and deceives customer randomly, they don't communicate properly no matter how many times customer tries to reach them with any issue, they it takes them few months and weeks to reply but they don't want to fix the issue when they make mistake after notifying and they charge customer arms and legs to fix their mistake. Sale person don't communicate with builder and put customer in a place that makes the life miserable. Bad customer
Rahul B.
Jun 26, 2020
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Worst builder in texas.
Where do i start
1. Found dead tree and grass in my yard. Complained about it in my walkthrough. They just told me its green inside and it will somehow be alive later. Its been 3 months and the tree in my front yard is still dead and after repeated requests they just say it will come back
2. Carpets have nails sticking out. SERIOUSLY!!! I have a 2 year old and i am always super worried. When i complain, they tell me to just hammer it yourself. I have hammered like 50 of them already. Everyday i suddenly find a nail sticking out somewhere when i suddenly get pricked.
3.
Where do i start
1. Found dead tree and grass in my yard. Complained about it in my walkthrough. They just told me its green inside and it will somehow be alive later. Its been 3 months and the tree in my front yard is still dead and after repeated requests they just say it will come back
2. Carpets have nails sticking out. SERIOUSLY!!! I have a 2 year old and i am always super worried. When i complain, they tell me to just hammer it yourself. I have hammered like 50 of them already. Everyday i suddenly find a nail sticking out somewhere when i suddenly get pricked.
3.
Monica H.
May 11, 2020
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This company cares very little about the actually customers. We put $2,000 on a contract right before the COVID. Due to the COVID we lost alot of money and work schedules changed and can't afford to build now. I asked since things have changed drastic if we can get our $2,000 back since we can't build at this time and they said no. I'm so disappointed with this company and their willingness to help during a time of struggle in the world. Also during the COVID time we got no calls checking on us regarding this situation. I would never recommend this builder.
Elizabeth W.
Mar 11, 2020
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I wish there was more useful reviews on home builders, so here is mine from the beginning of the process. We signed with First Texas Homes/ (Gallery Homes) to build us a home in phase 21 of Woodbridge in Wylie (right behind Target), in August 2019, it is now December, trenching for our home is complete and plumbing is scheduled. So far the process has been as expected, although perhaps a little long to begin actual construction from the time we signed, but c'est la vie. Originally we were planning on building with Megatel, but their floor plans were less than impressive (sorry, but literally
Rick B.
Mar 11, 2020
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Miss L.
Dec 20, 2019
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DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!! BELIEVE EVERY NEGATIVE REVIEW YOU READ, GO TO BBB.ORG and definitely take heed to the warranty related reviews. They throw these homes together, mark the price up and then give you this "huge" price reduction you make you think you're getting a deal. Reality is...you're getting a huge headache. #buyerBeware
David O.
Dec 18, 2019
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First Texas Homes delivers a horrible product while intentionally deceiving their customers in order to save money and increase their profit. Their "upper management" is rude, executes bad business practices, and sets the example of how tactically mislead their customers, accept no responsibility for their intentional corner cutting, and take as much profit as possible regardless of the ethical and moral sacrifice that is required. The list of horrible experiences we have suffered while working with this despicable company is so long that I would not be able to fit it all here, so I will
Lindsay K.
Mar 30, 2019
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An attorney representing First Texas Homes recently emailed me a letter threatening to sue me for defamation because I told some of their potential homebuyers about our home building experience with First Texas Homes and about issues with the roof they installed on the home we contracted them to build for us. Apparently, First Texas Homes has decided it is more cost effective to sue me rather than replace a roof.
First Texas Homes installed the roof when the materials were wet. We know this for two reasons: 1) because the roof warped badly, and 2) because the neighbor witnessed the roof installation
First Texas Homes installed the roof when the materials were wet. We know this for two reasons: 1) because the roof warped badly, and 2) because the neighbor witnessed the roof installation
Leah Y.
Jan 26, 2019
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We relocated from Denver, Colorado to Wylie, Texas and knew we wanted to build with First Texas Homes before even visiting a model. We did our due diligence beforehand. We looked at their financials (it took some digging, as they are not public), their BBB record, and hundreds of reviews from other First Texas Homes owners. We drove through neighborhoods and spoke directly with homeowners on their lawns in several communities (Garland, Celina, Prosper, McKinney, Frisco, Plano). Everyone we spoke to just loved their home. They did give us some "pay attention to..." advice that we
Lillian G.
Jan 17, 2019
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So we built a first texas home in their first "luxury neighborhood". Homes in these neighborhoods start at about $400,000 and go all the way up to $800,000+. When we first moved into our home we noticed that it takes an incredibly long time for the water to heat up in our sinks. I've timed it up to 4 minutes before. The amount of water we have to waste to get hot water is ridiculous. When they sent their warranty person out to fix it, he basically told us there was nothing he could do.
Second, they gave us these energy efficient toilets that barely fill up with water. When you
Second, they gave us these energy efficient toilets that barely fill up with water. When you
Janet B.
Jan 06, 2019
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Disgusting, Unethical, Cretinous, and downright Dirty.....
I was in the process of purchasing a home within the Silver Creek Meadows subdivision and lets just say from the manager, Jesse Browning, to the other manager Kat, down to the loan officer with Bank of England Jeron Allen, the entire situation was built on a LIE.
From the start, there was no negotiation on the price which shouldve been a huge red flag from there. They didnt provide the HOA documents until 1 week prior to close ( I never closed because of the LIE the loan officer stated ). This entire process was disgusting, the customer
I was in the process of purchasing a home within the Silver Creek Meadows subdivision and lets just say from the manager, Jesse Browning, to the other manager Kat, down to the loan officer with Bank of England Jeron Allen, the entire situation was built on a LIE.
From the start, there was no negotiation on the price which shouldve been a huge red flag from there. They didnt provide the HOA documents until 1 week prior to close ( I never closed because of the LIE the loan officer stated ). This entire process was disgusting, the customer
