A swimming pool is an attractive and valuable addition to your home on its own but imagine that custom pool as the centerpiece of your own luxurious backyard retreat. With more than five decades of experience, you can count on Gold Medal Pools to do it all, from custom pool design, construction, and maintenance to installation of spas, pool decks, outdoor kitchens, and landscaping.
You and your family will spend long, lazy days lounging by your sparkling pool and enjoy splashing and playing together in your own private paradise for years to come. In addition to residential pools, Gold Medal Pools can handle all your commercial needs such as amenity buildings, playgrounds, water features, waterslide, hardscapes, complete site development and more.
We will make sure our work always meets code and is a safe area for your employees and your customers. Because our team stays on top of the latest technology and trends in commercial design, we can provide expert guidance in terms of design and implementation.
You and your family will spend long, lazy days lounging by your sparkling pool and enjoy splashing and playing together in your own private paradise for years to come. In addition to residential pools, Gold Medal Pools can handle all your commercial needs such as amenity buildings, playgrounds, water features, waterslide, hardscapes, complete site development and more.
We will make sure our work always meets code and is a safe area for your employees and your customers. Because our team stays on top of the latest technology and trends in commercial design, we can provide expert guidance in terms of design and implementation.
Services
Gold Medal Pools is a premier Texas swimming pool builder and commercial contractor, proudly serving the Dallas, McKinney, Frisco, Fort Worth, Prosper, Celina and Plano areas. Our commercial projects can be seen as far away as Oklahoma and Louisiana. We represent more than five decades of professional experience and have long been a leader in the industry, bringing innovative business and construction techniques to tens of thousands of projects.
Swimming pool maintenance is the key to the longevity of your investment, and Gold Medal Pools offers a full range of services that covers everything from keeping all of your equipment such as pumps, motors, filters and lights operating at peak efficiency to weekly cleaning and water testing to keep that new-pool sparkle.
Gold Medal Pools is known for its expertise in swimming pool and outdoor living construction, leading the way with innovative solutions that span thousands of projects. Our work doesn't begin with an excavation nor does it end with filling a pool with water. It starts with a consultation where we encourage you to share the details of your dream pool.
Because we have been a swimming pool and outdoor living builder in North Texas and Dallas for over five decades, we have refined and improved our design and construction processes over the years. We still put honesty, hard work and craftsmanship first in our process, along with our commitment to excellent customer service.
Reviews (26)
Amanda C.
Feb 01, 2022
Report
It was a nightmare having gold medal build our pool. From no schedule, no communication, disappearance of our project manager(who come to find out had went on vacation and never told us), products we picked turning out to be a completely different color, materials/stone falling apart, then attempting to overcharge for dog hours when my husband clocked it all since he was working from home, it all was a nightmare. Now a year and a half later and our deck(which we were told would be the best choice with young children) looks about 10+ years old, they did not seal it and the discoloration looks horrible
Chelli G.
Jan 16, 2022
Report
We are almost one year away from when Gold Medal started to dig our pool. The pool is finished per se except for the punch list which does have several items that need to be addressed. To date- our punch list has not been touched and we cannot get a response at all whatsoever from this company. We understand we built a pool during a pandemic and crazy weather of 2021, but again zero responses from this company. This job has been fully paid for. If you call, email whatever- crickets. During the build it was the same. They only want you to work with your project manager and there is no other outlet
Russell Grinwis
Jan 15, 2022
Report
We had a pool built last year 2020 and it was completed in June. We had a punchlist and reviewed with pictures with Gold Metal pools a week after we filled the pool. It is now the middle of January and we still have the same punchlist with no action. only excuses! Customer service is pathetic, I'm not sure how they stay in business. Do not use this company! they will not finish your project.
Brian
Jan 14, 2022
Report
Emily C.
Jan 08, 2022
Report
Bought a home with a pool Dec 17th, found a stack of maintenance tags for weekly cleanings, called Monday morning Dec 20th. I was told what I was asking for is called pool school and they could do it before Christmas if I filled out the request online. I received a weekly maintenance plan instead, but completed that also. I spent 2 days figuring out how to ask for pool school. I was never contacted until January 3rd (2 previous nights with below freezing temps). They came and couldn't do pool school because there were problems that had to be addressed. (This pool was inspected Dec 2nd in
Noelle C.
Dec 07, 2021
Report
Let me just say, this is the first review I have ever written. Do NOT use this company. I have been a loyal client for three years. I started having problems last year and gave them many chances to do right by me. 1. This company surprised me with a $1000 bill, $500 of which I never agreed to and the rest were billing mistakes on their part. 2. I had to repeatedly call their office to get help, and while the ladies there are very nice, they have no power to actually help you. I still have not spoken with someone who makes decisions. 3. It takes weeks for them to respond and get someone to your
Ted Stout
Nov 26, 2021
Report
BEWARE!! Two weeks ago, (11/19) one of the Techs accidentally spilled/splashed acid on to two sections of our wrought iron fencing. The Tech was nice & professional and tried to wash it off but, that didn't work. Since reporting this the Tech came out again on Weds, (11/24) and washed off the driveway and walkway since he added "bicarb" to the spill. Rinsing the walkway and driveway was appreciated, but the fencing is still blueish/discolored. Sadly, the acid has damaged the black paint finish on our fencing. As of today, (12/3) Gold Medal considers this issue resolved. This is very disappointing
Maddie Treutlein
Oct 20, 2021
Report
The absolute worst Warranty department! Please before you consider using Gold Medal….understand that if you want things fixed (cause believe me you will have issues) they will not respond. They will ignore emails, phone calls….they will also avoid not fixing things and put the blame else where. We have have had nothing but problems with warranty. Actually the things that are going on should not even be happening in the first place. We have a very expensive pool and we have had issue after issue. You would think that when you build such a beautiful pool that the customer service and warranty
Gina T.
Oct 09, 2021
Report
I have to to say the warranty department has been terrible. No one responds to emails. They don't want to fix things that are under warranty. We built a very very expensive pool it's only been 2 years and there has been problem after problem. Between our pump going out multiple times, heater not working, drainage issues, now plaster issues with rust at the bottom of our very nice pool...it has been a nightmare to deal with Warranty. No one responds to a single email. We are ones to not complain but wow the service is awful. I will make sure I tell everyone I know looking to build a pool
John Hinckley
Oct 08, 2021
Report
I do not recommend this company. My pool is green every week despite numerous complaints and reminders. Staff consistently shows they are incompetent or uncaring to do a good job. Ownership consistently shows me that they do not care about delivering quality work. Absolutely fed up with Gold Medal Pools.
Eric D.
Sep 10, 2021
Report
Save your money and energy DO NOT USE Gold Medal Pools!!!
I recently have my pool built using Gold Medal, this was the 3rd time that I have my pool built and it is the 1st time with Gold Medal.
Why save your money and energy by not using Gold Medal:
- They will come up with reasons to delay your project
- They are not good with the follow-up, always made me follow-up with them
- Always missed on their promises, there are some occasions they said the crew will come out and get their work done, many times, it always days or weeks late
- Crew leaving messes behind:
- cut my Internet cable
I recently have my pool built using Gold Medal, this was the 3rd time that I have my pool built and it is the 1st time with Gold Medal.
Why save your money and energy by not using Gold Medal:
- They will come up with reasons to delay your project
- They are not good with the follow-up, always made me follow-up with them
- Always missed on their promises, there are some occasions they said the crew will come out and get their work done, many times, it always days or weeks late
- Crew leaving messes behind:
- cut my Internet cable
Chaz B.
Sep 02, 2021
Report
Stay away. Gold Medal has acquired several companies around the area and have subpar service. A few of their technicians are old business owners who are quite nice and easy to work with BUT their office management and regular cleaners are terrible. We just fired Gold Medal and our new pool company, who came out a couple days later, was surprised to find NO CHLORINE IN OUR POOL. Don't look to save $20/month by going with them.. you'll regret it
Bobby Kurian
Aug 18, 2021
Report
Amazing amount of staff turnover, enough so that you will regularly see a stranger in your yard without notice. Billed for items I didn't approve. Price increases without notice? Losing keys to gated fence. Leaving the child safety gate open after leaving the property. No customer service return calls after I've left messages. Cancelled the pool service, but the tech shows up anyway. Gold Medal Pools gets a gold medal in chaos.
Chris & Julia Perry
Aug 08, 2021
Report
Updated as of August 2nd:
We had a good experience starting off and worked with John Kirby for our design and contract.
Once the pool was completed, it was winter so we weren’t able to utilize our pool much. Finally this summer, we are able to enjoy it.
We’ve noticed a few issues with our pool and design that Gold Medal is working to address.
First, our tile choice. The tile we chose created an extremely sharp corner. So sharp that our daughter nailed her head on it and ended up with 8 staples. The solution has been to add additional grout for the time being while we work to possibly replace
We had a good experience starting off and worked with John Kirby for our design and contract.
Once the pool was completed, it was winter so we weren’t able to utilize our pool much. Finally this summer, we are able to enjoy it.
We’ve noticed a few issues with our pool and design that Gold Medal is working to address.
First, our tile choice. The tile we chose created an extremely sharp corner. So sharp that our daughter nailed her head on it and ended up with 8 staples. The solution has been to add additional grout for the time being while we work to possibly replace
Stephanie M.
Jul 23, 2021
Report
Andrea G.
Jul 16, 2021
Report
Update on 7/31/2021 : Gold Medal Pools sent a plumber, without my knowledge or consent, to install regulators to my gas line because, they said, the "gas pressure to the pool heater was below the minimum threshold" . They apparently did not obtain a permit to work on my gas line, and they did not request an inspection by the city, so ATMOS said they cannot touch it until the city inspects the line with the new regulators. I called Gold Medal Pools and they told the plumber to request the city inspection. A week or so later, the plumber showed up again at my house and said "we
Yareli O.
Jul 08, 2021
Report
INITIAL great service. once the pool was installed we have had nothing but poor follow through. We have been with their pool maintenance for 3 years now and they continually have revolving pool guys. Our pool has now had pump and filter issues for 3 months and they can't seem to send the right person to fix it. Not only is the maintenance poor and quality of service even worse but the pool guys have allowed lime build up on the tile and can't seem to get rid of it. Not to mention, they are paid for weekly servicing !!!!
John S.
Jun 25, 2021
Report
This has been a disaster from the beginning. I won't bore you with
being ask to select something from the showroom because "all those
selections are available", but yet I had to wait 6 weeks to get the
stacked stone for my hot tub. I provided my own Penn Bluestone
coping and paid extra to have it delivered by the install date....which
didn't happen for 2 more weeks? There have been countless other
issues of getting no response to emails and a general disregard for
a customer, to the "pool start up person" being 2 hours late before I
finally am told he's out
being ask to select something from the showroom because "all those
selections are available", but yet I had to wait 6 weeks to get the
stacked stone for my hot tub. I provided my own Penn Bluestone
coping and paid extra to have it delivered by the install date....which
didn't happen for 2 more weeks? There have been countless other
issues of getting no response to emails and a general disregard for
a customer, to the "pool start up person" being 2 hours late before I
finally am told he's out
Allison Whitlock
May 18, 2021
Report
Gold Medal originally installed our pool many years ago, and I have recently come back to them for weekly cleaning services. After this recent winter storm, my pool was a complete disaster. It was green and swampy and needed many repairs. Thanks to the diligence and detailed work of my weekly cleaning technician, Lucy, my pool is now blue and beautiful again and ready for swimming. I am so thankful to her for her good quality work and pleasant attitude.
Tiffany G.
Apr 16, 2021
Report
Please save yourself the hassle of dealing with this company. Don't use them. They have zero communication, no follow-up, poor record keeping so if you do run into any problems, they have no true record of what's going on. If you want to repeat yourself 20 times for the same repair or service need and still get absolutely no results, then this is the company for you. If you expect decent customer service, any kind of follow-up at all, and repair technicians who actually keep their service appointments, then keep on looking. Gold Medal Pools is the absolute worst.
J. M.
Apr 13, 2021
Report
We originally built with Gold Medal in 2017. Our experience was okay though we were new to the pool process so we knew no better. In this past year we attempted to do a remodel and add-on to our original design right before covid shut everything down. Now that everything is back opened we went to proceed with our plans. The person that we were working with had quit and they had no record of our project at all. We understood due to a pandemic a lot had changed! We attempted to call to start everything over again and received no response after being forwarded to a Voicemail every time. We have
John S.
Apr 06, 2021
Report
Wesley Keyes
Dec 20, 2020
Report
Kim K.
Jun 20, 2020
Report
Jay M.
Mar 09, 2020
Report
Our family received top notch service by the Warranty team at Gold Medal in Feb 2020. The exceptional service started with calling us Gold Medal. Within five minutes Tyler called us back and came to our house within 30 minutes to check on the issue. Tyler worked with multiple companies to quickly fix the issue, but more importantly kept us informed every step of the way up to and past resolution.
Thank you Tyler and Gold Medal!
Thank you Tyler and Gold Medal!
John Dilley
Dec 12, 2019
Report
We had our pool remodeled a few years ago, and recently some additional work completed on our fire pit. The work was done on time, and the gentleman that did the repair was outstanding!!!!Over the years I’ve recommended GM pools to many friends and family members. It’s good to know their level of service both warranty and customer support is still above and beyond!
