Five-star service is our goal every time. It means being on time, exceeding your expectations, providing you with multiple options, and treating you like family - because for us, you are family. Shafer Serves is our philanthropic initiative to provide free HVAC and plumbing services to San Antonio non-profits.
It's how we thank those who serve others. We're honored to let you know that Barrett & Sons is now part of the Shafer Services Plus family. For three generations the Barrett family has devoted their lives to building a strong local company and ensuring that your home and business is well cared for.Now, we will continue this commitment as part of Shafer Services Plus, an organization also dedicated to phenomenal service, expert knowledge, and strong company values.
It's how we thank those who serve others. We're honored to let you know that Barrett & Sons is now part of the Shafer Services Plus family. For three generations the Barrett family has devoted their lives to building a strong local company and ensuring that your home and business is well cared for.Now, we will continue this commitment as part of Shafer Services Plus, an organization also dedicated to phenomenal service, expert knowledge, and strong company values.
Services
Shafer has installed plumbing, mechanical and HVAC systems for many of San Antonio's more notable building including the Hilton Palacio del Rio, Majestic Theatre, Commerce Plaza and the Metropolitan General Hospital (present-day Methodist Metropolitan Hospital) along with the Milam Building and Tower of the Americas.
For over 100 years, Shafer Services Plus has been serving the community in the greater San Antonio, Texas area. We are proud to offer 24/7 Emergency Services for local residents like you who need support & help at any hour of the day or night. We're honored to let you know that Barrett & Sons is now part of the Shafer Services Plus family.
We will keep track of your maintenance schedule and contact you when your visits are due. Our first contact will come in the form of an email with a quick link to schedule your check. If we don't hear from you, we will follow up with a phone call to get your checks scheduled. With your Pro Plus Payback from Shafer, your Advantage Plan is working for you!
Shafer Serves is a philanthropic program founded by Shafer Services Plus to assist San Antonio non-profits by providing them with complimentary HVAC and plumbing services. Safe temperatures and reliable running water are critical for healthy environments-especially for children and the elderly. By providing these services to San Antonio's non-profits, Shafer Serves is able to help the members of our community who need it most.
Reviews (23)
Jim White
Jan 05, 2022
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Taylor Thrift
Dec 23, 2021
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We were extremely happy with our service from Shafer Services! Tyler Marks was amazing. He took is time teaching us about our home plumbing and trouble shooting different issues. He was very thorough and detail oriented. He was very knowledgeable and helpful when considering the different issues we had. I would recommend Shafer services and will be specifically asking for Tyler Marks as a technician due to his exceptional work.
Jenicia S. Beckstrand
Dec 22, 2021
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Carla R.
Dec 07, 2021
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Call the company on a Monday they were able to send a tech that day-the tech arrive introduced himself was professional I explain to him that my garbage disposal had not been working for a week I told him I had pressed the reset button nothing no type of sound or anything I also informed him that the disposal had been smoking he immediately told me The engine was burned out he looked inside the disposal he said there was something jamming it and basically said it would cost 880+ dollars to repair, asked why so much he stated he's a licensed plumber.... Called my mom to complain her neighbor
Rudy G.
Nov 22, 2021
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Michael H.
Aug 12, 2021
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Called about a waterline leak their ad said they had equipment to locate a leak made an appoint for 3-5 pm
Tech called at 11:00 to say he was at my house
10 minutes later he said $1200 to tear the walls to find the leak and $2-5 k to fix
Tech said that they didn't have the equipment to find leaks
This bit of information unfortunately cost me $60
Miscommunication and corporate plumbers
False ad info
Tech called at 11:00 to say he was at my house
10 minutes later he said $1200 to tear the walls to find the leak and $2-5 k to fix
Tech said that they didn't have the equipment to find leaks
This bit of information unfortunately cost me $60
Miscommunication and corporate plumbers
False ad info
Amy W.
Apr 13, 2021
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We learned today that Shafer Services in San Antonio, Texas has been scamming us on our A/C system for 5 years. Claiming to need to replace parts under warranty so they could charge us expensive labor. We caught them in a lie when our A/C certified contractor took a look and saw the leak in the coil they were claiming to need to fix at a cost of $1200 was perfectly fine. By the way the same coil was replaced one year earlier. They claim it's bad from the manufacturer. There was no leak at all. Then they went to the trouble to try to cover it up. We recorded everything and have proof of the
Me A.
Jan 06, 2021
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I contacted them for an estimate. Technician was professional, explained everything, courteous. Bid was given, I applied for financing and was approved because my initial research had given me an estimated budget of 10k and estimate was much higher than anticipated. I had already scheduled 2 other estimates and figured they would all be very close but I liked the technician from Shafer and fully intended to use them. Other bids were 9400.00 and 11.000. I contacted the Tech. to get a break down of the bid so I could see why Shafer was so much higher ( 16000.00 ). I didn't get a breakdown,
Randy R.
Jul 17, 2020
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I originally hired Shafer services to upgrade some ductwork in my home. After sending 2 different design techs to evaluate the project we agreed to pricing and work began. It was initially determined that the plenums needed to be replaced and increased in size along with 2 ducts in 2 separate bedrooms. After removing the existing plenum it was brought to my attention that there wasn't enough space to make (size)the plenum as it was proposed. Shouldn't this have been determined prior to the work starting since 2 separate techs/consultants physically went into my attic to design/price
Lou H.
Nov 09, 2019
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We had a water leak in our front yard and could not be home when they came out. In desperation we had to get someone out quickly. Long story short it took them less than an hour to do the repair. We were charged over $735 dollars. The invoice did not break down the costs. When we asked for clarification, we were told by the manager that this is the standard cost and I quote, "We have overhead." We never got a breakdown of the charges. Feel totally taken advantage of and very regretful that we didn't have more time to find someone else to help us. Neighbors, please do not use this
William P.
Sep 30, 2019
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**************UPDATE*************
Some time after the initial review was written, I received an apology from Chase Anderson, the CEO of Shafer Services. He said they had made a mistake, and offered to pay for the labor himself. After an email or two, I received a check for more than $1500, and am satisfied with the deal. Thank you Shafer Services.
Some time after the initial review was written, I received an apology from Chase Anderson, the CEO of Shafer Services. He said they had made a mistake, and offered to pay for the labor himself. After an email or two, I received a check for more than $1500, and am satisfied with the deal. Thank you Shafer Services.
Robbo L.
May 08, 2019
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I had a known issue with my AC and was calling schaefer services for a competitive bid on a repair.
I called them because they had installed the original unit several years ago.
When I called I asked about a free estimate as was offered by several other companies.
Their office Indicated they could do that.
Once the technician arrived he proceeded to go examine the unit, but when he came back to confirm the original diagnosis, then informed me of a $60 dispatch fee and a $115 labor charge, " as he doesn't give a quote without doing the work needed to determine the failure cause
I called them because they had installed the original unit several years ago.
When I called I asked about a free estimate as was offered by several other companies.
Their office Indicated they could do that.
Once the technician arrived he proceeded to go examine the unit, but when he came back to confirm the original diagnosis, then informed me of a $60 dispatch fee and a $115 labor charge, " as he doesn't give a quote without doing the work needed to determine the failure cause
Chad H.
Nov 14, 2018
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Horrible first impression!!!! I called on a Monday and made an appointment for Wednesday between 3-5 pm. During the scheduling of the call all they said was that I would receive a message when someone was on the way. On Wednesday I took off work early to be at my house by 3 pm as I had agreed to. At 4:30 pm, I called and asked if someone would be coming. They then explained they had a policy that if nobody answered the phone, they would not come which was not explained on the day that I called to make the appointment. My phone had died during the day and i didn't receive their call or their
Robert F.
Nov 01, 2018
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Had Shafer come in to add sediment traps on gas lines to my two water heaters and two furnaces. He did the water heaters, but said he had no idea how to do the furnace. I had to call in another company, who did a great job on the furnaces. I had to stay home two days instead of one. Totally disappointed.
To top it all off, he only lit the pilot for one of the two water heaters. The cold shower did not make my wife happy. I also had to spend time in the hot attic to light it.
Complained via their email and they never ever contacted me back.
To top it all off, he only lit the pilot for one of the two water heaters. The cold shower did not make my wife happy. I also had to spend time in the hot attic to light it.
Complained via their email and they never ever contacted me back.
Jodie M.
Sep 14, 2018
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Lisa & Len T.
Aug 08, 2018
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Augie and Gregory were at our house yesterday to replace a bad TXV. Their customer service skills are exemplary - very prompt, polite, and professional. They both took the time to thoroughly explain the repair, technical items necessary (I am an engineer and appreciate their time to explain details). Exceptional work and attitude the entire time - I commend them for their hard work! Please extend my thanks to them for their efforts. Great company to deal with!!
Erin T.
Dec 07, 2016
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Shafer is, simply, the best.
They never try to add charges or do work you don't need unless you ask. They inspect and clean up even in areas around the site where they work. Attention to detail, and professional, caring service is always the norm for Shafer. We've done business with them for years, and not only do they treat my family like theirs, they treat me (a woman) like an equal, and a respected, valued individual, with specific requirements for our home, and our life. Rodney Smith was the initial visit this time, and he showed us each area where our AC/Heat was having problems
They never try to add charges or do work you don't need unless you ask. They inspect and clean up even in areas around the site where they work. Attention to detail, and professional, caring service is always the norm for Shafer. We've done business with them for years, and not only do they treat my family like theirs, they treat me (a woman) like an equal, and a respected, valued individual, with specific requirements for our home, and our life. Rodney Smith was the initial visit this time, and he showed us each area where our AC/Heat was having problems
Lisa T.
Nov 30, 2016
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Andrea T.
Apr 28, 2016
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My toilet was backed up, and I called Shafer to come and fix it. The two plumbers that came out were extremely courteous and polite. He tried a short snake from the toilet which did not solve the problem. He then told me that the next step was taking the toilet apart and snaking which would cost SIX HUNDRED DOLLARS. I was flabbergasted, to say the least. He guaranteed that this would fix the toilet unless the pipes were broken. I asked them to take a peek under the house and see if there was a mess under the house (I have pier and beam) so I could make a better decision. One of the plumbers
Carol A.
Oct 15, 2015
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Our water heater was not working. i must say Shafer was out within an hour and technician was knowledgeable..but when he told me my water heater needed to be turned on(The
AC company forgot to turn it back on) and the charge would be the 60$ service call plus 200.00 I about fell over.My AC people couldn't believe they would charge that much to turn a switch. They may be good, but pricing is outrageous!
AC company forgot to turn it back on) and the charge would be the 60$ service call plus 200.00 I about fell over.My AC people couldn't believe they would charge that much to turn a switch. They may be good, but pricing is outrageous!
Kevin M.
Aug 12, 2014
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AC started blowing warm air. Called Shafer and San Antonio air to get me a couple quotes to repair. Shafer tech gave a diagnostics of all refrigerant has leaked out. Leaked at condenser. Leak unrepairable. Also evaporative unit needs some work. Will need entire outside unit replaced and repairs to upstairs unit. Would send a sales rep to offer different pricing points to replace all.
San Antonio Air comes out. Everything checks out just fine. No rust, refrigerant is full. Did find the circuit breaker to the condenser had flipped off. He reset that and had cold air right then. Charged $49 and
San Antonio Air comes out. Everything checks out just fine. No rust, refrigerant is full. Did find the circuit breaker to the condenser had flipped off. He reset that and had cold air right then. Charged $49 and
Jill A.
Feb 07, 2013
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Jacque S.
Jan 10, 2013
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