DARCARS Lanham Kia

Missleading listings
They post the listings for their vehicles at MSRP. We we got to the lost all of their telluride's were marked up 10k. Ten thousand dollars extra dollars for nothing.

Bought a 2017 Kia Optima and the DARCARS package. I had all my service work done through them as well. They completely missed a serious problem with my engine despite noticing an issue during my last oil change, and did not follow up appropriately. Now I have a 4yo car that I will likely have to get rid of and eat the cost since I am just over warrantly miles. Customer service was less than helpful as they would not cover the cost of a rental car or provide a loaner to give me a reasonable option of having the problem serviced, which would likely take weeks. Never buying a KIA again.

Service department extremely helpful in finding the recall issue i was referring to not when other dealers were not able to and didn't try oversell or invent problems that weren't there. Otis and Carlos kept me informed and updated on progress could not have had a better experience free car wash at end was great bonus

I am currently in the process of suing them. I had a recall on my engine and they told me they couldn’t do anything about it unless my car broke down, the engine starts knocking and/or my engine starts smoking. Basically had to be in danger. Well my car did catch smoke, and I got it towed to Kia. They LIED and said my car had oil and it had absolutely none!!! I still had over $1000 miles left before I got a oil change!!! There is something wrong with the engine!!!!!!!!!! No one is helping me, so I am getting my lawyer involved because I spent way to much money getting it fixed when the recall

I called to service department for the 2017 kia, optima recall for check engine lights, the engine will cut off after the light show up 2 days ago, I ask if I can take it to the dealer to get the service, I was tald the appointment will be end of October, which is I have to wait one month.
BAD SERVICE, HOW SOMEONE CAN WAIT ONE MONTH TO GET RECALL SERVICE?

I just bought my Kia Telluride at the DARCARS in Lanham! It was such a great experience I don't think I will ever go to another company again! They were so professional and helped me decide on what to get and I felt like I was with family! The GM, Sam, was amazing and was explaining even more than I asked and wanted to make sure I was happy with what I was getting. Other dealerships I have been to are always so pushy, but not this one. He told me to make sure I was happy and that we can take time to decide but I felt so comfortable I got exactly what I wanted and now that I have had the car for

I visited Darcars Lanham Kia 11 months ago and the service has definitely declined since my recent visit. I understand that we are still in the covid pandemic and that impacts everything so I try not to give harsh reviews accordingly. First, I had an 11:15 am appointment (and I arrived early) for routine maintenance and was told immediately that it would be around 2:30 pm before my car was ready; I actually did not leave until after 3 pm. Of the four service personnel I encountered only 1 individual was wearing a mask. So imagine a small closed-in area where customers and employees are constantly

My experience at Lanham Kia. I would like to send a special thanks to mr. Otis His customer service was Excellent He kept me informed on what was going on with my car and put me in a rental car until my car Was ready. And for that Mr. Otis you alone Deserve a five-star😁

Executive Summary: As nice as the people are, they're way short on thinking...and follow-through. I had to walk, walk, 5 miles to get my car back.

Routine Check/Maintenance. I had an appointment. Other people were at the desk complaining. I should have paid attention. One guy stayed, after cutting loose of a manager. Another woman essentially said Foxtrot Tango November and left.

They only have one, ONE, shuttle for both the Ford and KIA sides. When the driver took me home, he kept getting calls. They needed him back for more pick ups and drop-offs. Bad sign. They know, or should have

Our experience with DARCARS Kia of Lanham was extremely disappointing. Do not expect them to figure out anything that is wrong with your car because they will not go the extra effort. We arrived there at 2:00PM for a multi-point inspection and also told the Service Consultant we wanted the car checked out because we were having several issues.

We received a call and the Service Consultant told us that the only thing wrong with our car was that the car needed an oil change, we stated that we were having issues with the battery and she stated that the battery was "medium" and said

Where do I begin with this place? I had an appointment for 2pm on a Monday. Around 12:30, I get a call saying that I need to bring my car in the morning in order to have an electrical diagnostic done. The sentiment was essentially that this can never be done in the afternoon. Why would someone wait until it was so close to my appointment to tell me that? Perhaps if I was notified in the morning I would say I could just come now. Moreover, my mornings are not available. I bought a car that costs over $50,000 and I haven't had it for three months yet. I shouldn't be having issues and if

CONSUMER BEWARE!! Car Sale From Hell.
I traded my car in back in May. Everything was great at first - they were all kind, professional, and worked really hard to get me a loan with terms I could afford.
As soon as I left the lot with my new car, it all went down hill.
These people NEVER filed the paperwork - none of it. They didn't take care of the loan from the car I sold them as they were supposed to; they didn't file paperwork with the DMV; they didn't do anything they were supposed to do to complete the transaction. What they did do was take my old car, turn around and sell

Made an appointment on line and yet the service text told me it would be half day . What the purpose of making an appointment. The service is not the top at which it use to be . No communication and lack of customer friendly service.

Bought my vehicle here over a year ago. It was easily the least stressful experience I have had with a dealership and the staff pulls out all the stops to make sure you are taken care of and happy. I go out of my way to make sure my vehicle is serviced here as well. Same applies, the staff honestly cares about the customer. Service is a priority for DARCARS. Highly recommend.

I love this dealership. They always look out for me. I had a situation and they fit me in right away. Carlos has taken care of me for my last few visits and I really appreciate the conversation and the time he took to address my concerns.

I can't thank Glen, Karl, and Marcus enough for the exceptional service they provided. We were able to leave the lot in the perfect car for our growing family, a Kia Telluride. I was lucky enough to test drive a Stinger with Karl while they were detailing our new Telluride. When you call you will talk to a real person, when you arrive they are waiting for you with the car ready to test drive, and they were extremely accommodating to my two year old. If you want to deal with real professionals call Glen, Karl, or Marcus!

Idrissa at Darcars Ford in Lanham is amazing! Everyone was so professional, informative, and pleasant. Made me feel like I was making the right decision every step of the way. I would highly recommend!

If you are looking to buy a new car go no further than DARCARS Lanham Ford Kia and see Samuella Betts. She is no nonsense and goes above and beyond to make sure you are satisfied with your purchase. I have purchased 3 vehicles through her and I can tell you I would never go anywhere else. All of the employees Made my purchase a relaxed experience and I appreciate each and every one of them. Samuella, Glen, Travis and Chico you all are the best! See you soon.

This is probably hands down my favorite place in Lanham! SAMUELLA is the best if the best. She was friendly, kind and patient. She kept it real at all times and encouraged me to buy the car i wanted/needed. I just purchased a 2017 Ford fusion SE and I love every thing about it. Literally my dream car. Everyone was kind and patient throughout the process and made me feel very comfortable at the end of the day. Please please please if you are looking for a car try this dealership in Lanham as one of your options!!! They will work with you!!!!

UPDATE: A year later and I am still dealing with this company and it still is nowhere near good. Still the worst customer service. The transmission went out in my car. I took the car to the dealership as I have been paying for the extended warranty. The dealership called me and informed me there is no record of my name anywhere with this car with extended warranty. They told me it was still registered with the first owner of the car. So for a whole year I have been paying for something that was NEVER registered to my name. I go into Darcars (because you absolutely cannot ever call) and I request

Look it's really easy to botch an auto sale and end up with a poor review. Car salespeople for the most part are a different breed. It's a very complex situation for buyers to walk into. Most buyers wouldn't even walk through the doors if they knew what was going on behind the scenes in sales.

Take for example my latest experience. I had an appointment. Right on time I walked through the door. I was approached immediately of course. I asked by name for the salesperson I had the appointment with. I was immediately told that that salesperson was not there. A bit confused, I commented

We were very pleased with our entire experience at DARCARS. The staff couldn't have been more helpful, nice & accomodating. This was the first time we purchased a vehicle from DARCARS & we literally live a mile down the street! We decided to try your Dealership due to the very welcoming remodel! Hesham & Lonny were awesome! We absolutely love our 2018 Ruby Red Escape!!! Thank you all!!!

These guys are awesome! I was in the market specifically for a 2017-18 Ford Focus ST. I had looked around at a few dealers and found one at a Ford dealer in Falls Church, VA. The vehicle was listed with a starting price 2k less than any dealer within 300 miles.

I was pre approved with my bank with a rate of 3%. To the best of my knowledge..that's a solid rate. The original dealer told me they could meet my number but I had to finance through Ford Motor Credit. I explained that I was content with the rate in recieved and was not looking to finance anywhere else but my bank. They wouldn&apos

My original plan was to buy a custom ordered Ford Raptor because I wanted it built a very specific way. After calling well over 100 different dealerships, I found a dealer who was willing to do it and sell it to me for what I was willing to pay- All I had to do was wait a few months due to allocation's and build time. Of course, I also frequently checked ford's website to see if anyone had the build I was looking for. After over a year of searching, DARCARS ended up having the truck I wanted minus one feature- one I could go either way with anyway... (At this point, I had a month before

I've bought 2 Kias from Kia Lanham-- a 2011 Optima EX and a 2014 Sorento SXL. The cars are great; yet like many Kia dealerships, the buying experience has been a letdown time and time again.

This particular dealer has really revamped the actual building and it looks a lot nicer inside than previous years. They have a decent inventory selection as well. The issue with this dealership is 1) not valuing customer loyalty and 2) poor, inconsistent management.

I came to buy my 3rd Kia, a fully-loaded Kia Stinger GT2. The sales rep seemed new and very untrained; his e-mails were not very professional