Comfort Monster Heating & Air
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Comfort Monster Heating & Air
Our expert residential HVAC technicians have one goal: To provide the best service experience you've ever had. Comfort Monster is the reliable partner your company needs to take care of all your commercial HVAC needs. We believe amazing customer experiences come from smart technology, great people, and great culture.

Your comfort is our priority. Our modern approach to heating and cooling combines technology and expert technicians to give you convenient, smart, and affordable comfort. Every one of our Monster Techs has the skills and experience to live up to our motto: Service So Good.

We believe that quality in an HVAC company means meticulous attention to detail, thoughtful analysis and sharing of information, and an exclusive focus on what's best for the customer.And of course every visit is subject to our 100% Performance Guarantee. Same Day service usually available as well (MonsterCare customers get priority during busiest times).
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Our mission is to surprise and delight you with the best service experience you have ever had. We do it by thinking big, taking care of our people, and using technology everywhere we can- We continually press for better efficiency and demand that everything we do is based on our values and in the best interests of our customers.
Go beyond tune-ups and get all the benefits of a full preventive maintenance appointment for free twice a year, plus big discounts on service and much more, when you get MonsterCare. Educating our customers is part of Comfort Monster's mission. Our Knowledge Base provides top articles and answers so we can make informed decisions as a team.
When it's cold outside, you rely on your furnace to keep your home toasty warm -- We understand that and will come fix it fast! Your heat pump works hard both summer and winter, so we do too -- Learn about how we can help when problems strike. If you've been told you need a new HVAC system, make sure you really need one before shelling out your hard-earned cash.
When your furnace or heating system needs repair, it's going to get cold in your home, fast! Our furnace and heating repair experts know that keeping your family and pets warm is important to you, so we get there quickly and can often fix your furnace or heating system in minutes. In the Raleigh, Cary and Apex areas, furnaces are the most common form of central heating system.
When your heat pump needs repair in Raleigh our friendly heat pump repair technicians are only a phone call away. Give us a call or submit our online form and we'll get you scheduled quickly and efficiently. Heat pumps draw heat from the surrounding air. They tend to work great in areas like Raleigh that have moderate winters and hot summers.
Reviews (19)
Rosalyn B.
Rosalyn B.
Nov 16, 2021
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We had a tech come out to look at our furnace to assess the issue we were having. The tech was quick and efficient. He came by on a weekend and was honest and up front from the get go. The company has provided a repair estimate and we are happy so far. We have not completed services at this time, as we are waiting for an estimate to change the unit completely. I am sure they will be able to deliver. Update to come.
Matt S.
Matt S.
Oct 29, 2021
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Absolute rip-off! Was charged $775 for 1 hour's worth of work. Parts were just a short duct run and vent. Service was good but the price was absurd. Stay away!
John O.
John O.
Oct 27, 2021
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Relatively new to this group - BUT - so far so good. We had a problem and they were able to adjust schedules and come out same day. As I had let the problem roll over a couple weeks (air conditioning was stuck "on" this was appreciated.

Technicians have been respectful and patient when explaining situation.

Cost seems reasonable to me. I recommend for sure!
Larry T.
Larry T.
Oct 10, 2021
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I tried to get a new HVAC system from Comfort Monster but they could never acquire the parts, even after we went thru the whole process. Rheem on the other hand can deliver parts promptly and the prices are not bad.
Mathew S.
Mathew S.
Sep 14, 2021
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Oh let me tell you a story, a story of how a good paying costumer has been robbed and mistreated by his HVAC technicians.
I have the yearly care plan from Comfort Monster, a couple of days after they came in and did the summer maintenance my unit shut down completely, I called them and they promptly showed up and sent a terrible 'technician", if this same guy is sent to your house you would do better taking a steel rod to your attic and banging away, but I digress.
'technician" did not fix the problem, made up some part that needed replacement and said he would be back on MONDAY
Dolan Shoaf
Dolan Shoaf
Sep 07, 2021
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Jordan arrived as scheduled to give me a quote for a new system since my old unit had been acting up. He looked over several things with the unit to determine what would be needed and gave me some good advice on how to make both units run more efficiently. The quote I received was considerably higher than I expected, but I believe Comfort Monster would provide top notch service. As it turned out, I had some other issues suddenly turn up with the house that had to be taken care of immediately, which has delayed getting anything done with the a/c.
Jay Bates
Jay Bates
Aug 25, 2021
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It was later in the evening when i discovered my AC wasn’t working… the tech that showed up, Jordan, was extremely professional and went right to work. Was able to locate the issue almost immediately and had it resolved in about 30 minutes. I would recommend these guys to any of my clients as well as I’m in real estate. Jordan was probably the best tech I’ve had thus far.
Brian
Brian
Aug 16, 2021
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I highly recommend Comfort Monster to anyone in Raleigh-Durham and all surrounding areas. Their fast and easy scheduling, plus real-time mobile technician arrival updates made it a very convenient experience for me. Kudos to my technician Alex Myers who was able to determine the cause of my AC unit issue and repair it all in the same appointment. He also took time to explain in technical detail what was done and provided me with several options in the future. I'm grateful for his expertise and friendly service.
Kim Gaughran
Kim Gaughran
Aug 14, 2021
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Absolutely HORRIBLE experience with Comfort Monster. Sales was great, service & management were awful. Over 3 months of almost daily visits to install the new units. Two units were installed incorrectly that caused the ceiling to collapse so they had to have a contractor come out to dry the carpet and replace and repair the ceiling drywall and insulation. Fast forward to today (one month after their last install day) and ALL of the BRAND NEW units show error messages on the thermostats and the house can’t get below 82 degrees on any of the 3 new units. Even with these units under warranty we
Ilene E.
Ilene E.
Aug 01, 2021
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From the initial call to the end of service, it has been great. It was easy to schedule an appointment time (and within a few days). We received a text from our service technician when they were on the way. After work was completed, the technician answered all of my questions and left the area clean.
Rhonda S.
Rhonda S.
Jun 28, 2021
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Jeff showed up today to assess our A/C unit, as we were experiencing leaking from the outside pipe. Came to find out the pipe was clogged and needed flushing. He did this in no time! Then he went outside to inspect the overflow pipes and run water up the pipes to ensure they were clear of sediment, etc. Jeff was very professional and courteous. He explained things in detail and without rushing. He informed us of the maintenance plans and we signed up for the annual plan on the spot. He told us the website offers more detail of the plan and if there were any questions to reach out anytime. I would
Jennifer B.
Jennifer B.
Jun 10, 2021
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Technician was knowledgeable, friendly and professional. He found the problem with our heat pump, and explained in detail about what needed to be fixed. We will definitely use this company again.
Donna B.
Donna B.
Jun 09, 2021
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Had a great experience, they were able to get us in and get the issues resolved fast. It was only the fuse that was out in the crawl space our technician let us know the issue and resolved it fast!
Bob Fox
Bob Fox
May 17, 2021
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Shout out to Comfort Monster Heating & Air. A quick and easy AC service. Josh was great. Friendly and on time. Even gave Wyatt a little stuffed monster. Good job!
Dr. Jeffrey R.
Dr. Jeffrey R.
Apr 17, 2021
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Very happy with this company! They came out to my 4 year old house and diagnosed the problem and educated me on how Lennox air conditioning systems are basically cheap builder grade units. They took the extra step in contacting Lennox to check on the warranty. I also contacted Lennox on social media and blasted them. I'm moving forward with the work and look forward to having a nice cool house this summer.
Jackie Ransdell
Jackie Ransdell
Jan 17, 2021
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Ease in getting appointments and the way they work with you no matter the problem. And we love Bryon. He is knowledgeable, polite, kind, consideration for the people he works with. Just a great all around person to deal with.
Kristine C.
Kristine C.
Nov 12, 2020
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Wow...quick service when we needed it, on time, and no-pressure consultative approach. Fees were fair, parts cost reasonable and gave us an extra alternative part that will increase the efficiency of our unit and prolong its life. Never using anyone else for our HVAC needs. John Kelly got our AC issue fixed quickly and with an honest appraisal of what we needed moving forward. We look forward to working with them in the future for our regular services. Thank you for doing business the old fashioned way.
John S.
John S.
Jul 06, 2020
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I have a very old AC unit and have used many different companies over the years, and this was by far my best experience. I dread getting repairs because I'm always pressured to buy a new system, but not with this company! My service person Chris was friendly, worked efficiently, and didn't try to sell me on anything. I was told about a maintenance plan they offer, but again there was no pressure or shady sales tactics, which I really appreciate. Prices are also very reasonable. This is definitely going be by my go-to AC company from now on!
Deb S.
Deb S.
Jun 08, 2020
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John Kelly came out to our house today...our upstairs a/c unit was not working...we thought we needed Freon...turns out we needed a capictor and John just happened to have Freon on him anyway....so he didn't even charge us to cap off the Freon....he did not try to sell us anything else...he did advise us to budget for new units as our units are 16 years old!!
We are pleased with the professionalism and the service!!