The Trading Post

I called with a service request, having had trouble with my pellet stove. Kristina scheduled a tech to visit within days, and then called back
again when they had a cancellation and could accommodate me sooner. Scott was on time, serviced the stove and explained the problem clearly.
The stove was purchased at The Trading Post years ago and we’ve have had excellent service from the beginning, can’t say enough about the staff and their attentiveness! Special thanks to Nick for his “above and beyond” help.

Shopped around ended up back at the Trading Post, great service. Actually have a knowledgeable staff compared to the other places I visited. Was recommended to go there and will send more people to them. I got my stove fast and installation was a great experience.

I've been using Trading Post for the last 7 years or so to maintain and repair my pellet stove along with getting parts or pellets there. They've been great from customer service to the technicians that come out to do the work. On time, professional, and reasonably priced.
I highly recommend Trading Post!

Dave Drohan was friendly knowledgeable and help me through the process. These guys came recommended and didn’t disappoint. They know what they’re doing. Fast install.

We've bought multiple stoves from the Trading Post and are completely satisfied with their sales, installation and maintenance teams. We cannot recommend a better company to deal with. We love our pellet stoves.

Bought a Bali Spa, dealing with the trading post could not have been easier. Had a few issues after it was delivered but the follow up service was excellent. In particular Kristina was excellent to work with to resolve my issues. Highly recommend using this company. Very honest too.

I would like to give all the staff of The Trading Post New Milford and Newtown praise for their superior service and attention with all our pellet stove needs. You have always gone above and beyond to provide the best possible customer care and courteous, professional, timely service and very much appreciate all you do. Thank you for being there for those of us that rely on our stoves for our heating our homes. Wishing you all a great holiday season.

I bought my stove from trading post going on 5 years now and have received nothing but outstanding service from the staff. When I have a question about the stove the staff is always willing to take the time to answer the question. Paul and Dave are very knowledge able about all the stoves. In regards to customer service there is no one as good as Christina. She is always pleasant to talk to. She has helped me out many a time when I had a problem with the stove she was able to get a service man to look at the problem as soon as possible. I work in retail and I have never met a person who is as genuine

Really not impressed with the Trading Post for stoves or hot tubs (cannot speak to kayak etc.). We live 1 mile away and have 3 pellet stoves and a hot tub. Because of the convenience, I have given them multiple chances to impress me with either price or service and they consistently disappoint. They are expensive and overpriced. And their service is erratic, sometimes friendly, sometimes indifferent, sometimes downright nasty (person who sets up stove service appointments is consistently rude - my husband who is way too nice usually - even cannot stand speaking with her. He says she talks to him