Pioneer Heating & Air Conditioning, Inc., winner of the 2017 National Residential HVAC Contractor of the year award, want to accommodate all of your home and business comfort needs. Since 1981, Pioneer Heating & Air Conditioning, Inc. has been a family-owned business working every day at being Knoxville's most trusted name in home comfort.
When you work with Pioneer Heating & Air, you will be working with skilled, helpful, and friendly faces who are willing to help you in any way. From the moment you call to the follow-up call from us to make sure you are completely and totally satisfied; you will be treated as our #1 priority. When you call, you will always speak to a live, friendly person.
They will listen to your needs and may ask a few questions to ensure we provide you with the correct service. Once we have determined that you are in need of a repair, we will take your information and a brief description of the problem. When we have collected the information about your service needs, we will schedule a time for us to come out at your convenience.
When you work with Pioneer Heating & Air, you will be working with skilled, helpful, and friendly faces who are willing to help you in any way. From the moment you call to the follow-up call from us to make sure you are completely and totally satisfied; you will be treated as our #1 priority. When you call, you will always speak to a live, friendly person.
They will listen to your needs and may ask a few questions to ensure we provide you with the correct service. Once we have determined that you are in need of a repair, we will take your information and a brief description of the problem. When we have collected the information about your service needs, we will schedule a time for us to come out at your convenience.
Services
As the most highly regarded HVAC contractors Knoxville, TN has to offer, We at Pioneer Heating & Air Conditioning, Inc. want to accommodate all of your home comfort needs as well as those at your place of business. We take great pride in being a family-owned business and try our very best to keep earning your trust every day that we open our doors.
Heating Repair Services in Knoxville, TN When cold snaps hit, you want your home to stay warm and cozy, so you need your heater to operate at top performance. Pioneer Heating & Air has been providing furnace repair to residents of Knoxville, Tennessee, for over 40 years, so you can feel comfortable calling us when.
Pioneer Heating & Air Conditioning, Inc. and Owner Gordy Noe, Awarded National Residential HVAC Contractor of the Year by Contracting Business Magazine. Founder and President Gordy Noe, inspired by his father who was also a contractor, runs Pioneer Heating & Air Conditioning, Inc. with one thing taking precedence over everything else: the customer always comes first.
Pioneer Heating and Air employees and their immediate family members are not eligible for the prize package. Pioneer Heating and Air Conditioning will continue to provide monthly coloring contest for our little friends. We appreciate all participation. The best attempt made to complete the coloring sheet will be chosen from each age group.
For 40 years, Pioneer Heating & Air Conditioning has brought the best A/C replacement and installation services to residents of Knoxville, TN, and the surrounding areas. As your trusted name in the home comfort industry, you can always count on us when you need A/C services. As a family-owned business, we are committed to treating every customer as part of the family, earning your trust in every job we complete.
Reviews (17)
Gary Roth
Oct 16, 2021
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Horrible customer service. We paid to have a backup generator installed last month. After the installation was complete we expected someone would give us information on the operation and maintenance of the generator but that has never happened. After the install, everyone just left. We have contacted Pioneer by phone and email multiple times and… they have told us someone would come back to answer all of our questions. No one ever contacted us or came. We don't even know if the generator is operating. I cannot recommend this company based on our experience.
Daniel H.
Jul 29, 2021
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Alisa A. Criswell
Jun 16, 2021
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Cody Keifer
Jun 11, 2021
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Greg Dyer
May 17, 2021
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Douglas C. Dillon
Apr 20, 2021
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Barbara Sue Guy
Apr 07, 2021
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Melissa Cupp
Feb 06, 2021
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Dez N.
Jan 05, 2021
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We used Pioneer a couple of summers ago to fix our HVAC unit. They came in and "fixed" it. Within the week the unit was not functioning again. They came back out and decided it was something else. They gave us an estimate for the part and the time they thought it would take to fix. The technician came back out and replaced the part and it didn't take him the amount of time they quoted yet they still asked for the quoted price... if I remember correctly it took him about 2 hours to do a job they estimated would take much longer. I called them and disputed the charges and they DID
Chris T.
Oct 04, 2020
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Michael F.
Mar 26, 2020
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This is based off last two service calls made to Pioneer.
First visit we were told our furnace needed a part that they would have to order and I would receive a phone call when the part was in to schedule service. I received a phone call 3 days later, that I missed but i returned the call within 5 minutes. The tech had already pulled in our parking lot, didn't knock on the door and left. I had to schedule an appointment for the next day.
Second visit. Tech arrived the same day as scheduled. Told us mini split could not be repaired and charged us $120. I called Davis Heating who came
First visit we were told our furnace needed a part that they would have to order and I would receive a phone call when the part was in to schedule service. I received a phone call 3 days later, that I missed but i returned the call within 5 minutes. The tech had already pulled in our parking lot, didn't knock on the door and left. I had to schedule an appointment for the next day.
Second visit. Tech arrived the same day as scheduled. Told us mini split could not be repaired and charged us $120. I called Davis Heating who came
Timmy J.
Jul 27, 2019
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The Duke had been sweating his nuts off waiting on some place outta west knoxville to come fix the AC unit in my outbuilding behind the house. Like, for real, my crotch funk looked and smelled like a dirty jar of dukes mayo that had been left out in the sun for a year and a half. Anyways, once I come to my senses and realized the address of the place I called was in the 37934 zip code, I immediately cancelled the service call. The Duke prefers to do business with folks in 37938, 37918, and 37807 when at all possible. Called my boys over at Pioneer to take care of things, which they did. Come to
Michael B.
Jul 06, 2019
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I called this company early Friday evening for AC repair. I talked to a tech and was told we would be the second appointment on Saturday morning. Having not heard from them by noon we called to make sure we were still on the schedule. We reached the answering service and were told that the tech would call us back. So after no response we called again about two hours later, same routine, no response. It is now 6:45pm and we have wasted our whole Saturday waiting for someone who not only didn't show up, but never even gave us the courtesy of a phone call. I would not call this business again
Earnest E.
Jun 12, 2019
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Since they were based in Knoxville--I live about 8 miles away, I figured it wouldn't take them that long to come.
No one showed. Finally after waiting in the high heat and humidity for no one to show, I called again and now the answering service made some stupid excuse.
I'd pass this one by. It seems as soon as a company is established, then they get too smug and don't show up.
No one showed. Finally after waiting in the high heat and humidity for no one to show, I called again and now the answering service made some stupid excuse.
I'd pass this one by. It seems as soon as a company is established, then they get too smug and don't show up.
Dan P.
May 18, 2018
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I live in Farragut, TN. Over the past 10 years or so I have called on Pioneer more than 5 times and on each occasion the tech who Pioneer sent to my family's home was courteous, knowledgeable, and skillful in taking care of our needs. Not once have I gotten a high-pressure sales job. But each time I've called Pioneer for help, my heating or A/C problem has been addressed to our satisfaction.
I should mention, too, that I have enjoyed friendly and efficient customer service from the phone staff each time I have called.
I've got Pioneer's number, and Pioneer has my business
I should mention, too, that I have enjoyed friendly and efficient customer service from the phone staff each time I have called.
I've got Pioneer's number, and Pioneer has my business
Al J.
Mar 09, 2018
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Came home 2 days ago to 64 degree house. Cranked up the heat to 72...at 9PM still at 64. Called Pioneer yesterday morning; they showed up yesterday afternoon - and repaired the furnace! Great guys, very knowledgeable, very respectful of the house. Phil Williams Show was right...they're the best. And they offer 24 hour service. Hope I don't need 'em again, but know who I'll call if I do!
Nancy C.
Feb 04, 2017
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After 4 years of problems with a new HVAC unit, I finally found a company that was knowledgeable, friendly, and above all ethical. They were exceptional front the first phone call up until they called me the day after repair to ask if I was satisfied. These days that is extremely rare. Every person I spoke with was professional and kind with sincerity. Do not waste time with any other company. Call Pioneer first and get the job done right the first time. I had previously dealt with 2 other companies who did not. Thank you to everyone at Pioneer for all their help and compassion!
