Welcome to the Fireplace Outlet, an experienced fireplace contractor and supplier of top-quality fireplaces, stoves, inserts, gas logs, supplies, and accessories since 2001 to the Buffalo, Amherst, Orchard Park, Lockport, and Niagara Falls, NY area. Our fireplace company prides itself on offering you our best knowledge and experience as you go through the selection process of what is appropriate for your specific needs.
Our electric, wood burning, and gas fireplace installation contractors continue to be your resource with unsurpassable fireplace services. In addition to our installation, repair, and replacement work, we also offer custom fireplaces and mantels. I would like to compliment Fireplace Outlet on their courteous service and dedication to their customers.
Becky solved a problem that I was having with a gas log set that I had purchased from another source.
Our electric, wood burning, and gas fireplace installation contractors continue to be your resource with unsurpassable fireplace services. In addition to our installation, repair, and replacement work, we also offer custom fireplaces and mantels. I would like to compliment Fireplace Outlet on their courteous service and dedication to their customers.
Becky solved a problem that I was having with a gas log set that I had purchased from another source.
Services
The general term "fireplace" is used for any structure that is built into a home. The fire is contained in a firebox or firepit and a chimney or flue directs gas and exhaust out of the home. The finishing materials, such as stone, marble, or tile, are placed around the fireplace to finish the design.
An exciting alternative to wood-burning or natural gas/propane fireplaces and stoves, electric fireplaces don't require ventilation and can be placed against the mantel or in any other room. When you're searching for a portable, convenient fireplace, an electric fireplace may be the best solution. While these fireplaces also offer a low initial cost, the eventual yield of heating will be less, so it may not be best as a primary source of heat.
Budget, available floor space, and location are all things to think about when you are planning how to heat your home. If you want to reduce your heating bills while keeping warm and cozy in your home, a gas fireplace installation may be the answer. Contact the team at Fireplace Outlet to learn more about our gas fireplace options!
While fireplace technology continues to improve, many people still prefer the look and smell of an actual wood burning fireplace. Fireplaces of the past tended to lack cleanliness and convenience, but modern fireplaces have become a good alternative to gas fireplaces. Typically, wood burning fireplaces consist of cast iron, plate steel, or metals like aluminum.
Nothing really makes your house feel more like a home like a custom fireplace. Whether your style is traditional or more modern, designing a custom fireplace will give you exactly what you need in terms of lifestyle, home setup, utility preferences, and heating needs. Fireplace Outlet designs and installs custom fireplaces throughout the greater Buffalo, NY area.
Reviews (14)
Julie Robinson
Feb 01, 2022
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We had a problem with our gas wood stove that no one seemed to be able to fix. It was a 10 year old stove, and we called the original store from which we bought it, and they weren’t servicing this model anymore. The strange thing is that we had called them earlier to send a technician to clean the stove and inspect it, which he supposedly did, and they charged us a lot of money for this service. Apparently, the guy did not actually inspect it because Becky from Fireplace outlet found a corroded battery, and some malfunctioning wiring that was causing the problem, and fixed it immediately without
Karrie Bower
Dec 29, 2021
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From start to finish this has been the best experience ever. Becky the owner is amazing, she made a trip to our house and did all the measuring and checked our piping and we didn't need to buy any. She saved us money where ever she could. Brendan was also very knowledgeable and was a great help in making sure we were buying the right stove for our house. Even if you put the stove in yourself they are willing to come to your house for free and check eventhing out to make sure it's good to go. So if you're looking for a gas stove and great people to work with then this is the place to go. Thank you
John Oliver
Nov 22, 2021
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Kimberly Murphy
Nov 07, 2021
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Great company. Very pleased with them. Our General contractor had questions and requested a copy of the dimensions of the insert. Becky returned my phone call promptly and emailed the dimensions as requested.
The crew showed up on 9/29 as scheduled. Installation was quick and seamless.
A few days later I had a couple of questions. Becky was in the area and stopped by to answer my questions within 20 minutes of my call. I don’t know of many companies that give you that kind of customer service. See the before and after pictures. I Can not believe the difference and absolutely love it.
Thank
The crew showed up on 9/29 as scheduled. Installation was quick and seamless.
A few days later I had a couple of questions. Becky was in the area and stopped by to answer my questions within 20 minutes of my call. I don’t know of many companies that give you that kind of customer service. See the before and after pictures. I Can not believe the difference and absolutely love it.
Thank
Zeke Harvey
Nov 04, 2021
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I am a satisfied customer of Fireplace Outlet since the 2011 installation of an insert in my home. My daughter & son-in-law are now happy satisfied customers of a 2021 new fireplace, too. Dan & Becky’s Fireplace Outlet, Inc is a very personal, friendly and professional company. I am NOT one to write reviews, share personal information online with Big Tech, so yes, this is an alias. What drove me to write this review, was reading 1 review that any unbiased reader can see is filled with half truths and perhaps emotional issues.
Katie Harvey
Oct 31, 2021
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I am a realtor, and my seller needed to repair their gas insert before we closed, and the timing was a real pinch. They awee booked 3 weeks out, but luckily I spoke to the AMAZING Becky (owner) who made room in her schedule to meet me at 8 PM that night to look at the issue. She fixed the problem in minutes flat, for a great price. She was professional, knowledgable, and unbelievably accommodating. You simply do not run into this level of care these days, and I told her I was going to tell everyone I know about her business. I enthusiastically give this business 5 stars, and will happily use them
Carmen Granto
Oct 30, 2021
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Cheryl Burgher
Oct 25, 2021
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I’m so happy with my “new” 30 year old gas fireplace!
A special thanks to Becki who made a trip out to my home after normal working hours on a Friday night because our fireplace remote wasn’t working, and , therefore , our fireplace wasn’t usable.
She removed the glass and cleaned everything, and I mean everything! Her husband even came by to help with a stripped bolt. She determined that the dust blocking the leads was the cause and I did not even need a new remote!!
What wonderful, congenial and efficient people! The cost was very reasonable and we are delighted! I will never go
A special thanks to Becki who made a trip out to my home after normal working hours on a Friday night because our fireplace remote wasn’t working, and , therefore , our fireplace wasn’t usable.
She removed the glass and cleaned everything, and I mean everything! Her husband even came by to help with a stripped bolt. She determined that the dust blocking the leads was the cause and I did not even need a new remote!!
What wonderful, congenial and efficient people! The cost was very reasonable and we are delighted! I will never go
Colin G.
Oct 07, 2021
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For your own safety, and that of your loved ones, do NOT do business with Fireplace Outlet.
We made the mistake of purchasing a gas insert from this business, which they installed on April 17th of this year. During the installation, they left a natural gas leak in our basement. Their negligence put the lives of my pregnant wife and I, as well as neighbors and guests to our home, at serious risk.
Fortunately for us, my wife smelled gas in the basement on May 2nd, and was able to call National Fuel to our home to correct the extreme safety hazard left by this business before the unthinkable happened
We made the mistake of purchasing a gas insert from this business, which they installed on April 17th of this year. During the installation, they left a natural gas leak in our basement. Their negligence put the lives of my pregnant wife and I, as well as neighbors and guests to our home, at serious risk.
Fortunately for us, my wife smelled gas in the basement on May 2nd, and was able to call National Fuel to our home to correct the extreme safety hazard left by this business before the unthinkable happened
Lisa Mccarthy
Oct 07, 2021
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Kat Pruetz Faouri
Jan 20, 2021
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I couldn't be happier! Fireplace turned out perfectly. They just installed the custom made mantle and I am blown away at how nice it looks. Accommodated a last minute change in brick selection with no problems. Always showed up on time, cleaned up afterwards. From the moment we walked into the store not knowing what we wanted to the final minute everything was handled perfectly. They sell, install, custom make mantles, and service so the one stop shop here is a bonus and everything was seamless. 10 starts if I could.
Larry B.
Feb 27, 2020
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Great people to deal with. Good prices and special orders are delivered quickly. We had our gas stove within a week. It was installed on Sunday and the installer was very careful not to damage anything in our home. These folks are pleasant,helpful and charge very fair prices.
I highly recommend them.
I highly recommend them.
Kinnie I.
Nov 02, 2019
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Who knew that there are so many gas fireplace brands and their dealers? Well there are apparently. This business only services particular brands of gas fireplaces, and preferably ones they installed originally. Ones for which they are the designated dealer. Fair enough, a Toyota or Honda car mechanic doesn't have the expertise to repair an Audi or Volkswagen, right?
I know this business serviced my Heat and Glow fireplace in 2013 when they were located in the Transittown plaza. Now, they will not. The owner m, Becky, was kind enough to tell me on email that they cannot get the parts because
I know this business serviced my Heat and Glow fireplace in 2013 when they were located in the Transittown plaza. Now, they will not. The owner m, Becky, was kind enough to tell me on email that they cannot get the parts because
Liza S.
Jan 08, 2013
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I bought my fireplace from this place. I did the research BEFORE I looked for stores in the area, and found the fireplace I wanted. These guys were local and carried the brand, so I went in.
The young salesperson was actually a pleasure to talk to, and knew a lot about what he was selling.
Their pricing was good, better than another place I'd called to get pricing from, so I ordered it and had it in about a week.
They did say they're usually booking out 2-4 weeks for installs, so plan ahead if you need it installed.
The young salesperson was actually a pleasure to talk to, and knew a lot about what he was selling.
Their pricing was good, better than another place I'd called to get pricing from, so I ordered it and had it in about a week.
They did say they're usually booking out 2-4 weeks for installs, so plan ahead if you need it installed.
