At Fayette Heating and Air we know your time is valuable. So if you are in need of replacement/repair of your Lexington area home or office HVAC unit or plumbing system, or you simply would like a trusted professional to come and take a look at your heating, cooling or plumbing system, we encourage you to use our online scheduling tool or by calling us at 859-695-6582.
We know your time is valuable. So if you are in need of replacement, repair, or you simply would like a trusted professional to come and look at your heating, cooling or plumbing system, we encourage you to use our online scheduling tool. It's fast, easy and convenient! Your safety is of the utmost importance to us, which is why we are certified as the only drug-free and felony-free HVAC company in the state of Kentucky.
All of our employees are certified with the state of Kentucky as drug-free and are required to pass a random, monthly drug test. We also subject all of our employees to an extensive national background check before hire.
We know your time is valuable. So if you are in need of replacement, repair, or you simply would like a trusted professional to come and look at your heating, cooling or plumbing system, we encourage you to use our online scheduling tool. It's fast, easy and convenient! Your safety is of the utmost importance to us, which is why we are certified as the only drug-free and felony-free HVAC company in the state of Kentucky.
All of our employees are certified with the state of Kentucky as drug-free and are required to pass a random, monthly drug test. We also subject all of our employees to an extensive national background check before hire.
Services
Founded in 1971, Fayette Heating & Air is a professional Heating and Air Company that provides exceptional Residential and Commercial Services to the Central Kentucky area. Each of our Licensed Technicians and Certified Apprentices are verified as drug-free and felony-free, so you can rest assured we are only sending trustworthy people into your home or business.
Reviews (27)
R. Lee W.
Dec 31, 2021
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What a joke, they show up, and dont clean or do anything. They "inspect" and then try and sell you a $1,034.10 furnace filter. I have 3 furnaces. But, they say this will make the furnaces last longer. And the filters have to be replaced every year. So, thats $3k per year for next 20 years, will cost $60,000. I could buy new furnaces for that price, so what exactly am i saving. LMAO
Eugene P.
Dec 24, 2021
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Had I looked at these reviews, I would never have called Fayette Heating and Air. My story is similar to some of these comments. Upon a heat failure, I called Fayette. The tech came out, checked the system and ordered a control board for $900. After he and his assistant installed the control board, two weeks later, he and his assistant found two more issues that would require a new heat pump. The Trane system was actually under warranty, which was voided by the tech tinkering with the outdoor system. I stupidly signed up for the "Comfi Club." Rather than fight with Fayette, I will pay
Vinny Onorato
Oct 29, 2021
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Noticed that my furnace wasn't sending power to my thermostat so I scheduled an appointment with Fayette heating and air.
They were prompt in showing up quickly, but that's the only useful thing they did. I was told the transformer was bad and not sending power to the thermostat, I asked if that is the root cause with an answer of "maybe".
He then showed me the price to fix it, over $500 for a transformer that costs ~$20. Lovely how they know the price but not the actual problem.
I realize part of the cost comes from expertise, but they should really be more transparent and honest with their
They were prompt in showing up quickly, but that's the only useful thing they did. I was told the transformer was bad and not sending power to the thermostat, I asked if that is the root cause with an answer of "maybe".
He then showed me the price to fix it, over $500 for a transformer that costs ~$20. Lovely how they know the price but not the actual problem.
I realize part of the cost comes from expertise, but they should really be more transparent and honest with their
Keith B.
Oct 05, 2021
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I paid for a repair service visit due to my unit not working. Tech advised my "gas control valve" was stuck. He told me with the age of my system, that part would be very difficult to find and would likely cost over $900 just for the part. He suggested I replace the unit. The issue is: I quick google search for the part number revealed that part is very readily available. It cost in the area of $150 new. It's even available on Amazon!
I don't believe they even did a diagnosis, and the tech was either incompetent (in not knowing how common that part it) or he was just trying
I don't believe they even did a diagnosis, and the tech was either incompetent (in not knowing how common that part it) or he was just trying
Kevin Cantrell
Sep 06, 2021
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Fayette Heating & Air are crooks for anyone interested in hvac needs. DO NOT USE their “services. They are like those mechanic shops you’ve seen reports of that bring you in for an oil change before you know it you are out thousands for things your car didn’t need.
Joined their maintenance program where they “check” your system. Mine was running great but they said I needed an air scrubber and a couple other items because it wasn’t running at full capacity. $1700 later I did it reluctantly (wish I hadn’t now). Week later my upstairs unit just stops. Have them come check and originally
Joined their maintenance program where they “check” your system. Mine was running great but they said I needed an air scrubber and a couple other items because it wasn’t running at full capacity. $1700 later I did it reluctantly (wish I hadn’t now). Week later my upstairs unit just stops. Have them come check and originally
Danielle Cantrell
Sep 02, 2021
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I would give 0 stars if I could. In the past 3 months, we have spent over $2500 in repairs. When the technician came to do our “routine checks” with their “Comfy Club” membership (which is an insane and useless rip off), we were told we had issues which resulted in us spending over $1500. About a week later, the unit stopped working suddenly. When we had them come back out, they wanted to charge us over $500 again. They refused to take responsibility for whatever damage they caused and tried to tell us a rodent probably chewed through the wiring or a staple eroded wiring. We do not and
Susan H.
Aug 31, 2021
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I belong to the comfy club too but not from today on. I made an appointment for H2O plumbing and Fayette heating and air to come out today at the same time. 10-12. They said I made to Hvac appt but I have the H2O conformation. So a guy shows up at 10:45 to service the hvac and he found some issues at the tune of 1200. Which I fixed and then he stated he can't finish because he is not a geo hvac person. What. I have geo hvac. Well it's not on your folder. What. You have already serviced it multiple times because it had lots of issues and you installed it but it's my fault it is not
Karla Lutz Bowling
Aug 23, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our AC went out on one of the hottest weekends of the summer. Called Fayette H&A and they came out within an hour. Our technician, Zach, was extremely professional, knowledgeable, and courteous. He got our HVAC up & running quickly. I would definitely recommend their services and will use them in the future.
Service: Repair HVAC
Our AC went out on one of the hottest weekends of the summer. Called Fayette H&A and they came out within an hour. Our technician, Zach, was extremely professional, knowledgeable, and courteous. He got our HVAC up & running quickly. I would definitely recommend their services and will use them in the future.
Service: Repair HVAC
Glenn Sidler
Jul 16, 2021
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David S.
Jul 15, 2021
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They are not the cheapest but they are the best for service and accommodating for request and needs. Our system went out and also the plumbing for the whole house went out just 2 days later! They replaced the furnace with in 4 days and due to being busy the plumbing was 2 weeks out. We did not have a problem with this due to parents living close by. But at the end of each work day with the plumbers you could not even tell they had been in the house other than the gutted bathroom. No trash or any substances left behind! I refinished the bath myself after the other bath and kitchen had been restored
Bev Miller
Jul 14, 2021
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They came and installed two days after I called. Price was exceptional, techs knowledgeable, considerate of Covid, and worked very fast to insure we weren't without AC for long. EVERYONE I dealt with was professional and very kind.. I totally trust these people. They educated me completely before I even purchased the unit. I love my AC. This company was and is the Best of the BEST !BRING ON SUMMER NOW !!
Arvi B.
Jul 06, 2021
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Eric E.
Jun 12, 2021
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They charged me over $400 dollars to replace a $20 dollar capacitor. Ridiculous. I understand a business needs to cover cost and pay employees but this is totally unethical.
It took their technician about an hour to diagnose my problem and fix it.
Pay for techs time that's fair $35 an hour. ( looked up online idk markup. ) Pay service call on a Saturday $89 ok yeah I take the hit. but to mark up the price of a part 14 times what it costs
Really ?
My name is Eric. Zip is 40514 service date was 6/12/21 if Fayette Heating and Air wants to "circle back" with me.
If you're
It took their technician about an hour to diagnose my problem and fix it.
Pay for techs time that's fair $35 an hour. ( looked up online idk markup. ) Pay service call on a Saturday $89 ok yeah I take the hit. but to mark up the price of a part 14 times what it costs
Really ?
My name is Eric. Zip is 40514 service date was 6/12/21 if Fayette Heating and Air wants to "circle back" with me.
If you're
Kim F.
May 28, 2021
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We are thrilled with Ryan and Wayne who installed our new HVAC system today. These men started early and worked tirelessly & diligently the entire day. This was after they removed our old system from the dark, hot attic. They were very good about our little dog who continuously barked at them throughout the day. They were professional and took time to answer any questions. They hauled all the old unit away plus the crate and debris from the new unit. We could not be more satisfied.
Keith & Kim Freeman for Fayette Heating & Air Conditioner
Keith & Kim Freeman for Fayette Heating & Air Conditioner
Melissa Anderson
May 27, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Easy appointment scheduling and rapid response, with a technician arriving within 3 hours of the call. The technician was extremely friendly, courteous and knowledgeable. My HVAC system issue was identified and repaired within 45 minutes at a very reasonable price.
Services: Cleaning, Repair HVAC
Easy appointment scheduling and rapid response, with a technician arriving within 3 hours of the call. The technician was extremely friendly, courteous and knowledgeable. My HVAC system issue was identified and repaired within 45 minutes at a very reasonable price.
Services: Cleaning, Repair HVAC
Jeffery Lanham
Mar 01, 2021
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Knowledgeable technicians, A1 management and customer service representatives. Their pricing is also very fair, especially when compared to industry averages in their market. Their drug free - felony free advertising is also legitimate, yes I ran a background check on a technician just to see if they were really standing behind that promise. I know for a fact they terminated one of their top technicians who had fantastic technical skills and amazing customer service skills, due to an incident that Tech was involved in that resulted in him being charged. They have a zero tolerance for that kind
Bob C.
Feb 25, 2021
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Became a "Comfort Club" for simi-annual checkups.
On their first checkup they said I need to replace the filter but they
did not have the filters or tell me what type of filters I needed.
It was required of me to go under the house to do it my self, twice
Waited for the second semi-annual checkup & requested this include the filter change. BUT, they informed me this would require 2 Visit Charges, one to find out what filer & second Visit to install. They finally agreed to wave the second charge, BUT they charged me $100.00 for the filter, they sell at Home Depot sells them for
On their first checkup they said I need to replace the filter but they
did not have the filters or tell me what type of filters I needed.
It was required of me to go under the house to do it my self, twice
Waited for the second semi-annual checkup & requested this include the filter change. BUT, they informed me this would require 2 Visit Charges, one to find out what filer & second Visit to install. They finally agreed to wave the second charge, BUT they charged me $100.00 for the filter, they sell at Home Depot sells them for
Brent R.
Jul 30, 2020
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I've been without air almost a month. First, FH&A sent the wrong tech - one that couldn't work in my system and was here less than 3 minutes. Next, after waiting several days to get a qualified tech here - they said they would have to order a part. After another week, they showed and installed the part - only to realize that wasn't the problem after all. Again, they needed to order a part. After two days of hearing nothing- I called. They part was still not ordered because they FH&A had failed to send the diagnostic report to my home warranty company. I've left
Edward Z.
May 18, 2020
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We started using Fayette heating and cooling about two years ago. We have several rental properties, commercial buildings and a private home. Our private home has seven furnace units. We were convinced to join the Comfi club and it would save hassle because all of the units would be well taken care of. We pay for each unit every month however we have more problems with the units now than ever. The straw that broke the camels back is. We have two new units they installed one year ago. One of these units stopped working yesterday and I called Fayette to see if they could get it working. When they
Deborah A.
May 16, 2020
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I had a gas leak and needed an emergency repair. I contacted Fayette Heating and Air on Friday, May 15, 2020, and was told they could be there after 4 but the rate would be higher. I agreed to the higher rate because I thought this was a reputable company (I obviously hadn't read the reviews). I then contacted the gas company to cut off the gas and started driving almost two hours to meet the plumber at 4. At 3:45 I received a call from a different person with the company who informed me they could not be there until Wednesday of the following week! I told them I has already had the gas
Frank C.
Apr 12, 2020
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Words to the wise regarding Fayette Heating and Air:
After more than $1500 in repairs in the last 45 days, they tell us now that the whole unit needs replacement and the price is $10,500. We get a quote for the same system for $5,100. They lower theirs to $6,500 (amazing how the price went down $4,000 in 1 hour!!!). We say no thank you but how about refunding some of the $1500 we spent because you misdiagnosed the problem? Oh No - we don't give refunds. Also they will not refund what we paid for their Care Club, since we won't be using them ever again. Expensive lesson learned but we
After more than $1500 in repairs in the last 45 days, they tell us now that the whole unit needs replacement and the price is $10,500. We get a quote for the same system for $5,100. They lower theirs to $6,500 (amazing how the price went down $4,000 in 1 hour!!!). We say no thank you but how about refunding some of the $1500 we spent because you misdiagnosed the problem? Oh No - we don't give refunds. Also they will not refund what we paid for their Care Club, since we won't be using them ever again. Expensive lesson learned but we
Amy L.
Mar 20, 2020
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Mohamed Y.
Feb 29, 2020
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Very expensive service... I was charged 210 dollars for 5-minute reprogramming of my new ecobee4 thermostat.
I requested a technician to come to check my Air conditioner as my electric bill was higher compared to the last year.. he found nothing wrong with the system. I suggested to him that it might be the newly installed ecobee4 thermostat. He checked the wiring was good. He found out that it's set up to auxiliary heat as primary and reprogrammed it and charged me 210 dollars without letting me know it will be that expensive prior to the reprogramming... Imagine, 5-minute setup of the
I requested a technician to come to check my Air conditioner as my electric bill was higher compared to the last year.. he found nothing wrong with the system. I suggested to him that it might be the newly installed ecobee4 thermostat. He checked the wiring was good. He found out that it's set up to auxiliary heat as primary and reprogrammed it and charged me 210 dollars without letting me know it will be that expensive prior to the reprogramming... Imagine, 5-minute setup of the
David A.
Oct 27, 2019
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Asked for same Repair man last time...not available...he had been promoted?? So they sent a new man. Under warranty blower motor in air handler needed to be replaced. According to technication the unit would have to have refrigerant lines cut loose and air handler moved to gain access for replacement... he said that was an all day job and would be $2,228.00?? Even if an all day job ...that is exorbitant. With over 40 years in construction I knew that was not right...a competitor did the job in less then 45 minutes for $252.00. This company would not return my 'Comfy Club' fee either
Judy C.
Jul 22, 2019
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We bought a full house generator from them several years ago. It seems from day 1 they offered no customer service without a huge bill. Just to ask a tech. a question is out of the question. They won't even let you talk to one. They want over $200 to do maintenance when all we called for was an answer to a question which they refused to provide. If you are in the market for a full house generator take my advice and find another company. That's what we plan on doing if we ever need to replace ours. I did call Generac and they offered several things for us to do and also told us
Nikki B.
Jan 26, 2019
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I had a technician come to my home on Monday, gave me an estimate to fix several things total $708. One part had to be ordered and they told me that I would have to pay the cost for overnight shipping. I opted no, the fact that you are going to charge me overnight shipping fees ( $50-$100) on top of $708 charge. No thanks. Today is Friday and there is still no part, and my heat is still broken. Called them today and all they can tell me is that the company they ordered the part from haven't given them an ETA on the part. I asked for and update on what they find out, that was at 10:30 this
Doug B.
Jul 25, 2018
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These guys are "part changers." If your system is not under warranty, I would not recommend using them. They send a new guy every time and all they do is figure out what part isn't working and then change it out. Some of their guys are good, experienced and customer oriented. Others are none of those things.
