In 1982, Aaron Naeseth started a small air conditioning and heating company out of his home in Houston. Thanks to his committment to honesty, customer satisfaction and quality workmanship, Airtronics maintained steady growth and gained a loyal customer base. After 29 years in business, Airtronics continues to flourish under the values that made it successful in the beginning: honesty, customer satisfaction and quality workmanship.
In addition to being drug tested and background checked, our qualified technicians and home comfort specialists are professional, courteous and treat your home with the utmost respect. Airtronics seperates itself from the rest of the HVAC companies in Houston by completely standing behind our products and workmanship.
We are the only heating & cooling company in Houston that offers to "fix it right the first time or it's free." We are also the only air conditioning company in Houston to offer a "free one year test drive" on new ac & heating systems. We wouldn't be able to make guarantees like that unless we are 100% confident that you will be happy with the equipment and workmanship we provide.
In addition to being drug tested and background checked, our qualified technicians and home comfort specialists are professional, courteous and treat your home with the utmost respect. Airtronics seperates itself from the rest of the HVAC companies in Houston by completely standing behind our products and workmanship.
We are the only heating & cooling company in Houston that offers to "fix it right the first time or it's free." We are also the only air conditioning company in Houston to offer a "free one year test drive" on new ac & heating systems. We wouldn't be able to make guarantees like that unless we are 100% confident that you will be happy with the equipment and workmanship we provide.
Services
Having your cooling system serviced before the hotter months of the year is a great idea. During our check, We are able to identify any problems that may affect your system's efficiency or cooling capacity. This service entails a thorough inspection of each and every component of your air conditioning system.
American Standard air conditioners are widely recognized as the best solution for in home heating and cooling. American Standard manufactured equipment is guaranteed to last longer than any other manufacturer. American Standard also has among the highest S.E.E.R. ratings in the industry, which translates to higher efficiency and lower energy bills for consumers.
A heat load calculation or manual-j calculation is used to determine the amount of heating (heat loss) or cooling (heat gain) needed to maintain desired temperature and humidity in your home. The results from the heat load or manual-j calculation lets us know exactly the size of the system that will be required in your home for maximum comfort.
Check the square footage of your home using the HCAD.ORG website. You can also find information on property taxes, appraisals, county forms and much more. Find out the efficiency rating as well as the energy consumption rate by SEER rating using this website. You can also find out the estimated savings of upgrading to a higher efficiency system.
After 28 years in business, we have an excellent track record with the Better Business Bureau that has earned us an A+ BBB rating. You can feel confident in the products and services we offer as they are backed by our guarantees. The following is actual correspondence from one of our customers to the BBB.
Reviews (28)
Daniel Wilson
Nov 30, 2021
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Daniel W.
Nov 30, 2021
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Michael E.
Nov 12, 2021
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In the past I had good luck with Airtronics. Service has gone way down hill. I was to have an appointment today with a 9:00 a.m. to 3:00 p.m. window - to large a window for my taste, but OK. At 2:30 we receive a call to advise that service call will now be between 3:00 and 6:00. I was upset, but did not curse or was not abusive. I was told tech was running behind. I asked why they didn't call at noon and I could still run some errands. She told me that sometimes times get away from them. I asked to speak to manager and she advised that she was the manager. She said she was tired of getting
Elisha F.
Oct 22, 2021
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COMPLETELY UNPROFESSIONAL. Hazel claims she is the office manager and has absolutely no idea how to talk to a customer, she is so busy trying to talk over you she doesn't even take the time to listen to what you have to say. She tried to tell me that I can not go another route to have my a/c fixed and I only have one option, what company, ESPECIALLY A "MANAGER" says that???!!! Who is she to tell me, the customer, what I can and can't do with my a/c unit. She refused to give me options and stated only ONE coil would work for my unit. When I asked for her to put that in writing
Natalie
Aug 15, 2021
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This company will lie about the condition of what you want repaired to get more money from you. American Home Shield had Airtronics come out when my AC wouldn’t cool.
Airtronics told me I had to replace the entire air handling unit as well as a number of other items that would not be covered by my home warranty. My out of pocket personal cost would have been between $1,100-$1,500.
I sought a second opinion from another company, and they fixed my AC within two hours and only charged me $150! The technician said that absolutely nothing needed to be replaced and seemed much more knowledgeable
Airtronics told me I had to replace the entire air handling unit as well as a number of other items that would not be covered by my home warranty. My out of pocket personal cost would have been between $1,100-$1,500.
I sought a second opinion from another company, and they fixed my AC within two hours and only charged me $150! The technician said that absolutely nothing needed to be replaced and seemed much more knowledgeable
Norma D.
Jul 13, 2021
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You couldn't pay me to be dishonest and lie, causing others to trust the service of Airtronics Heating & Cooling!!!! The owner must live in Tibet or the South Pole and not give a rats' butt about his company. Or maybe he is so embarrassed and the truth is finally discovered that he inherited a company he knows nothing about and hired employees of the same kind.
Airtronics has been to service the SAME two year old a/c unit that I purchased from them, wait for it..... 9 times in one year. Because I stupidly paid for American Home Shield, they kept sending Airtronics out. The crazy
Airtronics has been to service the SAME two year old a/c unit that I purchased from them, wait for it..... 9 times in one year. Because I stupidly paid for American Home Shield, they kept sending Airtronics out. The crazy
Cheryl Snyder
Jul 04, 2021
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Anna McCall
Jun 16, 2021
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Jackie Baucum is an excellent person to work with!! He is available for any and all questions and he makes sure you get amazing service. When you speak with him you feel as if you are his most important customer! He is a great example of what an quality, caring service is all about! I not only purchased 2 AC units from him a few years ago but Airtronics takes care of my service and maintenance needs. I HIGHLY recommend Airtronics and Jackie Baucum.
Amy P.
Jun 03, 2021
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Stephen Wilson
May 22, 2021
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The company is SHADY, I have been forced to use them several times due to our Home Warranty selecting them as a service provider. They always schedule service several days out and when they find the issue they never have parts. Then the order the parts for several more days and finally maybe fix the issue. Be prepared for it to take typically 5-10 days to fix your issue. Also they like to add misc up charges on the bill such as $150 for locking caps ($24 on amazon) $125 for Wire Conduit ($20 at Home Depot) $75 for Pipe insulation ($12 at Home Depot) that you have no choice but to pay. They also
Maryuu Rekkou
May 20, 2021
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Mia W.
Apr 26, 2021
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Critical:Â Professionalism
DO NOT TRUST THEM. American Home Shield sent this contractor to me. They misdiagnosed the problem, asking for $800 non-covered cost for replacing a compressor. I chose the cash out option and found my own contractor. The other contractor solved the problem (the compressor is ok) within one hour and much less cost.
Service:Â Repair AC
DO NOT TRUST THEM. American Home Shield sent this contractor to me. They misdiagnosed the problem, asking for $800 non-covered cost for replacing a compressor. I chose the cash out option and found my own contractor. The other contractor solved the problem (the compressor is ok) within one hour and much less cost.
Service:Â Repair AC
Sharon Nitsche
Nov 25, 2020
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First is COVID-19 Virus then its Stay-At-Home order next the A/C goes out!
Thanks for American Home Shield insurance, I don't think I would have found Airtronics Inc to replace my A/C system. It was horrible to experience that my A/C went out, but Airtronics came to the rescue.
First showed up, Alex, the Technician did an exceptional job troubleshooting the problem and laid out the options of Repair/Replace. Given the age of the unit, it made total sense to replace. Alex explained the options of brands and units for my house and he strongly recommended Daikin FIT One+ for its quality, warranty
Thanks for American Home Shield insurance, I don't think I would have found Airtronics Inc to replace my A/C system. It was horrible to experience that my A/C went out, but Airtronics came to the rescue.
First showed up, Alex, the Technician did an exceptional job troubleshooting the problem and laid out the options of Repair/Replace. Given the age of the unit, it made total sense to replace. Alex explained the options of brands and units for my house and he strongly recommended Daikin FIT One+ for its quality, warranty
Mark H.
Nov 18, 2020
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******Warning*****Warning*******Warning********
All the bad reviews on this company are true. DO NOT LET THESE SCAM ARTIST THIEVES IN YOUR HOUSE!!!!! All the bad reviews are true!!! AHS sent these thieves to my home to fix my heater. The repair man came to my house and looked at my heater. He came back down and said I needed a new heater. He then said he was sending another agent over to talk to me. I thought this was very peculiar but said ok. An hour later I had this con salesman in my house telling me I needed a new heater and I also needed to bring my system to code. I knew right then he was
All the bad reviews on this company are true. DO NOT LET THESE SCAM ARTIST THIEVES IN YOUR HOUSE!!!!! All the bad reviews are true!!! AHS sent these thieves to my home to fix my heater. The repair man came to my house and looked at my heater. He came back down and said I needed a new heater. He then said he was sending another agent over to talk to me. I thought this was very peculiar but said ok. An hour later I had this con salesman in my house telling me I needed a new heater and I also needed to bring my system to code. I knew right then he was
Johnetta F.
Oct 06, 2020
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Avoid this company at all costs! They misdiagnose your problem, require you to pay for service/consumables before the job complete (over $500 in addition to the home warranty coverage), and change their minds then ask you to pay for service before your part is ordered. This company was sent out by the AHS Home Warranty and wouldn't order the part covered by the warranty until I paid for consumables needed to complete the job. I found this to be very shady and not the type of company I wanted to deal with. I called another company the same day and got my a/c repaired for under $200. Airtronics
Celeste P.
Aug 30, 2020
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Workers are very unprofessional. Seeing how they act outside of their job is very telling of the type of people the company hires. A man who had the company's logo and number on the truck he was driving was driving said truck recklessly and nearly caused an accident with a woman and her children. When confronted on the situation, the man stated "I don't care about what's in your car". Air conditioning is a job that requires the workers to enter your home. I would not want a person who is inconsiderate of other people's safety to be inside of my home. There are so many
Erykah C.
Aug 30, 2020
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Who acts so unprofessionally in their business truck? You cut someone off resulting in damage to their vehicle and instead of going about the situation the right way you decide to scream at the victim (who is a woman) and tell her you don't care about her kids. All you had to do was apologize and give your insurance info.
Lori F.
Jun 08, 2020
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Please do not let this company in your home. They overcharged me $2k claiming that was the cost for a new unit. Unfortunately, I was new to the warranty company and didn't know that you I needed to WAIT for AHS to approve the amount. I found out 2 days later that they overcharged me. They take advantage of desperate people in the summer heat. Furthermore, the unit failed 18 months later and Airtronics stated the new unit only included a 60 day warranty. Airtronics told me it included a 5 year warranty. Lesson- check yelp first and get EVERYTHING in writing. Just because the tech is
Fabio F.
Sep 30, 2019
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I don`t understand the good reviews here, probably all fake. This company will rip you off, claim they have to charge for "code" related stuff and then steal you $125 for a dripping pan ($19.99 on any home depot), $500 for an RSU insulation (less than $60 on any hardware store) and other shady expensive things in the quote they hide from you or use codes no one understands. They know it`ll be more if you don`t use home warranty so they can charge whatever they want.
BEWARE - they also lie about the warranty on parts. Most AC parts have extended 10 year warranty guaranteed from manufacturers
BEWARE - they also lie about the warranty on parts. Most AC parts have extended 10 year warranty guaranteed from manufacturers
Miguel Flores
Sep 13, 2019
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Tom H.
Sep 03, 2019
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Placed a service request to repair my upstairs AC unit which had stopped working over Labor Day weekend. They called Tuesday, at 8:45 AM said they would be here between 9:00 AM and Noon. They showed up at 9:30 AM and within 15 minutes had replaced a blown capacitor and my unit was up and running again. Great Service! I highly recommend them.
Alex B.
Oct 31, 2018
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I can attest to all the awful reviews below. How this company is in business is beyond me. I am guessing it is because they are partnered with such an awful (scam) of a home warranty company in AHS.
I took the day off work to have my AC repaired after scheduling it 3 days earlier. The time window for them to come came and went with no call or anything. I called at the time the appointment window was ending and they said oh sorry, he cancelled it because of the rain, he should have called to reschedule. First of all, it barely sprinkled all day and second, no I am not taking another day off work
I took the day off work to have my AC repaired after scheduling it 3 days earlier. The time window for them to come came and went with no call or anything. I called at the time the appointment window was ending and they said oh sorry, he cancelled it because of the rain, he should have called to reschedule. First of all, it barely sprinkled all day and second, no I am not taking another day off work
David N.
Sep 29, 2018
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This place if horrible!!! Ripped me off of 650 and never fixed anything. Dumped lubricant in my yard effectively killing a patch of grass. Lied about showing up to appointment saying nobody was home when we had several other workers working at the house. Paid 650 dollars to have them ATTEMPT to replace a compressor. I say attempt because the screwed up twice. Called another company out and ill be damned if they didnt fix the issue in 5 minutes. Changed the capacitors and it ran like a top. These thieves lied about the issue to have me pay for noncoverables from AHS. The capacitors would have been
Ryan K.
Aug 22, 2018
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If I could give negative stars I would. Only a company as bad as American Home Shield would contract another equally bad company in Airtronics. They have amazingly outdated business practices that make something that should take a day or two take... well who knows how long because the issue isn't fixed yet and it's been 8 days now... meanwhile my family is sweating it out in the summer Texas heat. Thanks so much for your care, concern and total disregard for human decency in order to make sure you get your payment from AHS before you are willing to do ANYTHING!!!
IF AT ALL POSSIBLE,
IF AT ALL POSSIBLE,
Michael T.
Mar 23, 2018
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Zach Cooper came by the house for a simple repair from American Home Shield but he was able to have AHS pay a large amount on replacing both of my units. We decided to go with the largest unit Trane has to offer. Overall I am very pleased on how the install went. The crew was very clean and fast considering how small my attic is. It is very difficult to get use to one single unit so needles to say we still have some adjustments to do so we can eliminate the hot spots in the house.
Fernando A.
Nov 09, 2017
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This place is trash- total scam. I have American Home Shield warranty and had an issue with an air conditioner. They sent someone out to review and said that I had a low to high voltage issue that burned out: the circuit board, contractor, transformer, low and high pressure switch- oh and in that repair they would not be able to reuse ANY of my perfectly good refrigerant so an additional $1120 for new refrigerant.
2 WEEKS pass and they are somehow unable to get this information to AHS in order to process the order- by this time I get angry and suspicious regarding the new refrigerant as I had
2 WEEKS pass and they are somehow unable to get this information to AHS in order to process the order- by this time I get angry and suspicious regarding the new refrigerant as I had
Luqman L.
Aug 22, 2017
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They used to be one good company but seems like now no more.
I requested the 2 time annual Air Conditioning/Furnace checkup with the AC giving me some issues that I communicated to the tech.
Before that they cancelled service for weather related reasons that's understandable but never called to reschedule.
When the tech eventually came and was informed of the issue, he failed to understand that providing no support to it. How can a technician not be aware of a common issue on the AC.
I believe they need to hire more better techs as they used to have at one time!
For now I am totally unsatisfied
I requested the 2 time annual Air Conditioning/Furnace checkup with the AC giving me some issues that I communicated to the tech.
Before that they cancelled service for weather related reasons that's understandable but never called to reschedule.
When the tech eventually came and was informed of the issue, he failed to understand that providing no support to it. How can a technician not be aware of a common issue on the AC.
I believe they need to hire more better techs as they used to have at one time!
For now I am totally unsatisfied
Ash R.
May 25, 2017
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Their courtesy, professionalism, and repair was fantastic. Also, to boot they were able to help me with costs! I never am this happy with service, and look at my reviews I mainly do restaurant reviews but here I am reviewing an AC company.
They really were great from diagnosing the problem, figuring out several solutions in varying price points for me, actually doing the work, and finding other people to help with the issues they couldn't do. Oh and they were nice and courteous the whole time and I felt the price was reasonable.
Would definitely use them again and refer to other people
They really were great from diagnosing the problem, figuring out several solutions in varying price points for me, actually doing the work, and finding other people to help with the issues they couldn't do. Oh and they were nice and courteous the whole time and I felt the price was reasonable.
Would definitely use them again and refer to other people
