If It's an Emergency to YOU It's an EMERGENCY TO US! Contact technicians to schedule your service NOW! When you need a trustworthy plumber in Durham, NC or the surrounding area, you can turn to JD Service Now for someone who actually cares about your home and your comfort! Our technicians are well-known in the Durham area for our genuinely caring attitudes and for delivering exceptional plumbing services.
Our expert plumbers use only high-quality materials and equipment for all plumbing services in order to ensure the optimal functioning of your plumbing system, and as well as to prevent potential damages from happening in the near future.
When we repair or replace your plumbing fixtures, we are not just looking for a quick fix; thanks to our combined years of experience and top-of-the-line tools and technologies, our team provides lasting solutions every time.If you are looking for an HVAC specialist in Durham, NC, you have come to the right place.
Our expert plumbers use only high-quality materials and equipment for all plumbing services in order to ensure the optimal functioning of your plumbing system, and as well as to prevent potential damages from happening in the near future.
When we repair or replace your plumbing fixtures, we are not just looking for a quick fix; thanks to our combined years of experience and top-of-the-line tools and technologies, our team provides lasting solutions every time.If you are looking for an HVAC specialist in Durham, NC, you have come to the right place.
Services
With more than 100 years of combined experience, the team at JD Service Now strives to help the residents of Durham, Chapel Hill, and Raleigh, with all plumbing and HVAC needs whenever service is needed. We have established a reputation as a premier plumber because we stand by the work we perform and always ensure that the job is done the first time around.
Whether you are dealing with a leaky faucet or your AC stopped working, we recognize that plumbing and HVAC issues can arise suddenly and often need immediate solutions. At JD Service Now, our certified plumbers provide efficient and quality work, offering same-day appointments for everyday repairs, as well as emergency services for severe issues.
You will receive a 10% discount off the bottom line for heating & cooling and plumbing service and repairs for as long as your Always Right Home Partnership Program remains active. Our technicians are not only trained to care for your equipment, they are trained to care for you and your home. You can take comfort in knowing our technicians are drug tested and background checked.
If you have a passion for exceptional work and even better customer service, JD Service Now would love to talk to you! JD Service Now takes care of our technicians-after all, they're the backbone of our company! If you're looking for a truly fulfilling career with a team that cares about you and your future, consider applying to be a plumbing tech with JD Service Now.
Reviews (24)
Rob Clark
Dec 31, 2021
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Chris replaced our old water heater and also replaced some old piping that had started to drip. His workmanship was excellent ensuring the new piping work was neat and as unobtrusive as possible in the unfinished basement. He is very personable, listening to our requests and explaining options. We’ve used JD for over 10 years now and continue to be impressed with their excellent customer service from the first phone call through arrival and execution.
Lorraine Dumas
Dec 30, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Chris Adams was our tech. He was great! Chris arrived within the time window we were given, checked everything out, gave us five different options to replace or repair, no pressure, very informative. Super happy with his service.
Services: Pipe repair, Boiler installation
Chris Adams was our tech. He was great! Chris arrived within the time window we were given, checked everything out, gave us five different options to replace or repair, no pressure, very informative. Super happy with his service.
Services: Pipe repair, Boiler installation
Jill Decker
Dec 15, 2021
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Sophie was prompt on arrival and conducted herself very professionally the entire visit. She quickly troubleshooted and diagnosed the problem, respectfully moved about the house to find root cause, then wrote up a proposal with 3 options for solution. I chose one and she did the repair right then and there. Also, after running some water tests, she crafted another proposal with 3 more options and I selected replacing the water softener entirely. Here’s the best part. She did that same day too!! She took the time to drive 90 mins round trip to get the new parts, stopped by Home Depot to get new
Gail Budda
Dec 14, 2021
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I had a technician at my house within an hour. He provided a couple quotes and recommendations and then was able to fully install my new unit within a few hours. Even though it got dark outside, he was still able to work. Great job! I can always trust the JD Service technicians to do a good job. Thank you for my new water heater!
Services: Drain unblocking, Boiler installation
Services: Drain unblocking, Boiler installation
Alex Kaysin
Nov 17, 2021
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Love these guys. Among the most professional and service-oriented companies I have ever dealt with. The technicians are consistently knowledgeable, courteous and prompt. There were defects in the system I had installed and JD Service Now stood by there warranty and made multiple trips to correct the problem at no additional cost to me. Highly recommend!
Jan Mcghee
Nov 02, 2021
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Dee Corkill
Oct 14, 2021
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Very thorough, did an in-home maintenance check. Very courteous, gave me several ideas to keep drains running freely and checked my water heater and garbage disposal. Also gave me tips in keeping garbage disposal smelling clean and fresh without buying product to do so. I was very pleased and will definitely use them again.
Luis R. Serrano
Sep 30, 2021
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Had some issues with the water heater. After some research for services, I found JD Service Now. Call them and with a quick and attentive respond they sent one of their expert, in this case, Mark Coble. Mark was very professional and very happy to answer every question. He was very thorough on the service that was needed and explain the complete job. After a few minutes he came up with several options and packages that went from a simple but right solve to a more complete and added features for a more secure system. Their prices were right on point, plus the service and attention, I decided to
Sue C.
Jan 31, 2021
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Discovered a leak under the kitchen sink and called. On the upside, they did send someone same day. I was given an estimate which I signed. The lady plumber they'd sent couldn't loosen what she needed to. Kept thinking a burly man might be dispatched. Nope. Was told she could just leave at that point for a mere $250 ~ or she could cut off my perfectly-functioning garbage disposal and install a different one. Was given a new estimate. Didn't even know that kind of thing could happen mid-stream. So, for almost $600, the leaky sink in my 4.5-yr-old home was fixed. To say that I&apos
Ken E.
Nov 12, 2020
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Watch out. These guys have messed up servicing my tankless hot water heater and permanently etched my basement floor with their acidic cleaning solution. They spilled it over 50 sq ft. Have tried 4 times to clean it including a company with hot, high pressure washing. The result is my permanently etched and discolored basement floor.
Em N.
Jul 18, 2020
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Great experience from origin to conclusion! Kim was quite courteous in the original phone call. She kept in touch to update me when the tech was available and on his way. Noah was a great tech! He arrived on time. He had all the COVID protections in place. He was friendly and professional. He took the time to explain everything he was looking at and doing. His diagnostic was quite thorough. He presented the options for repair and the cost of each, told me their effectiveness, but didn't try to sell me on a bunch of things I didn't really need. My system is 14 years old and could use some
Erin W.
Feb 29, 2020
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We had JD Service Now over yesterday to help us figure out why our water wasn't getting hot enough to fill the garden tub in our new home. John, the sales manager, was AMAZING at explaining all of our options. He understood that we weren't able to replace the water heater now (what eventually needs to happen) and helped us choose a temporary fix that made the most sense. The two technicians were friendly and did solid work. They stayed until nearly 7pm on a Friday (!) just to get the job done. We signed up for an annual membership because we were so pleased with the service.
Paul H.
Dec 25, 2019
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I used them once to take care of a replacement of a water heater, thought the price was high. Then my wife signed up for a yearly service agreement at $175 for them to come out and check the systems for a year. I feel their pricing is over the top and too much for what they do. Every time they come to look at something they give an estimate that out of this world.
I had them give an estimate for a repair they came in at over $800, thought it was too high, had my regular plumber do the same repair for around $350 will not be using in the future.
I had them give an estimate for a repair they came in at over $800, thought it was too high, had my regular plumber do the same repair for around $350 will not be using in the future.
Jean C.
Dec 16, 2019
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I called this company last Wednesday because our main water line was leaking and we had shut it off. We had already located the leak and dug down to it ourselves. They promised Thursday, then Friday, then none of their guys could come on the weekend (some were sick, one had a bad back, etc.) Two guys showed up on Monday and estimated the leak repair at $2100. We said no-thank-you-very-much and called another licensed plumbing company. They had someone here within two hours. The total cost was $160 and took twenty minutes. I guess JD Service Now figured that stringing us along for 5 days would make
Andy G.
Aug 13, 2019
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Had JD Now come in due to broken AC. They diagnosed the problem, ordered the part, and took care of things (at over $4000), all seemed great.
48 hours later it stopped working, had them come back out, they did some work and couldn't find any issues and got the system seemingly working again. 72 hours later got home from work today and once again it has stopped working.
That's twice since it was installed last Tuesday that the AC has stopped working.......doesn't seem like money well spent at this point.
The actual employees and company have been extremely professional and courteous
48 hours later it stopped working, had them come back out, they did some work and couldn't find any issues and got the system seemingly working again. 72 hours later got home from work today and once again it has stopped working.
That's twice since it was installed last Tuesday that the AC has stopped working.......doesn't seem like money well spent at this point.
The actual employees and company have been extremely professional and courteous
Rachel L.
Jan 20, 2019
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David and Chris did great work on our house. We had plumbing issues. They were kind and had great work ethics! Our family was impressed by the way they solved the issue and communicated with us.
The price point was better than competitors and they took initiative to fix visible problems on the spot, instead of another company that we initially had come out to evaluate the problem. The other company charged a lot of money to just say there was a problem.
The price point was better than competitors and they took initiative to fix visible problems on the spot, instead of another company that we initially had come out to evaluate the problem. The other company charged a lot of money to just say there was a problem.
Jane S.
Dec 28, 2018
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My garbage disposal wasn't working. I called and got an appointment the next day. They called twice during the day to keep me apprised of the tech's arrival time. Juan came and was super courteous, nice and straightforward. Gave me quotes for unjamming, broken they bring and install replacement, broken I provide they install replacement. He got it unjammed (yay!) and I decided to purchase a new one myself for them to install later. He gave me horsepower and model recommendations (who knew?).
My water heater probably needs replacing (over 18 years old) and he spent a lot of time discussing
My water heater probably needs replacing (over 18 years old) and he spent a lot of time discussing
Cecilia M.
Nov 28, 2018
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JD Service has very good technicians, but the person(s) who answer the phone or schedule a service do not have experience or the lack skills to do their job.
I called for a service appointment in November and they could not come until November. They said I had paid in advance for the service.
How can they not have a person to do maintenance in more than a month.
when you chat with a person in their web page, they ask for lots of details so another person can call you back and ask for the same information and tell you that they don't have appointments open.
I called for a service appointment in November and they could not come until November. They said I had paid in advance for the service.
How can they not have a person to do maintenance in more than a month.
when you chat with a person in their web page, they ask for lots of details so another person can call you back and ask for the same information and tell you that they don't have appointments open.
Mike H.
Apr 26, 2018
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We picked this company because of the GREAT reviews. I've lived in Cary for 35+ years and I'm yet to find a plumber or plumbing company I like and can trust (please let me know if you find one) and this company was NO EXCEPTION!!
We only had a 4 hour window to have an install for a washer put into a utility room. For that reason, my wife scheduled the appointment a week in advanced. Plumber was to show between 11 and 1. We gave it until 3 PM so my wife called only to be told no plumber was coming today!! WHAT?!? WE SCHEDULED THIS A WEEK AGO. They thought it would be fine to come
We only had a 4 hour window to have an install for a washer put into a utility room. For that reason, my wife scheduled the appointment a week in advanced. Plumber was to show between 11 and 1. We gave it until 3 PM so my wife called only to be told no plumber was coming today!! WHAT?!? WE SCHEDULED THIS A WEEK AGO. They thought it would be fine to come
Hongsuk S.
Dec 29, 2017
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I had a leaking garbage disposal, and from my research, I deduced I needed a replacement garbage disposal. When I called to ask for a quote, I was told they do not give quotes nor neighborhood prices, but that they could send someone out. I expressed that I already knew what the issue was and that all I needed was a quote. I wanted to prevent the event where they would come and quote me a higher than expected price, and me be left having to pay their trip fee for knowledge I already had. The receptionist stated that it is unfair to them by giving quotes beforehand because people wouldn't give
Nick S.
Nov 15, 2017
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Update 11/15
Absolutely the worst service!! Cancelling service just because they can't be bothered to do a job they quoted to do long term. Even the Owner could not provide a valid answer to why this was happening. Avoid at all costs. BBB shall be getting an email from me regarding there work practices and standards.
Absolutely the worst service!! Cancelling service just because they can't be bothered to do a job they quoted to do long term. Even the Owner could not provide a valid answer to why this was happening. Avoid at all costs. BBB shall be getting an email from me regarding there work practices and standards.
Kevin Y.
Oct 19, 2017
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The "incident" happened 3 months ago..
Had to call JD due to a semi major disaster (at least in my opinion) overnight in the powder room.
Operator lady was was completely nice and professional.
Although the emergency service was unable to resolve my issue, another technician came first thing in the morning and get the job done!
Had to call JD due to a semi major disaster (at least in my opinion) overnight in the powder room.
Operator lady was was completely nice and professional.
Although the emergency service was unable to resolve my issue, another technician came first thing in the morning and get the job done!
Phil G.
Mar 01, 2017
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We have used JD Service Now to fix an issue with our heating. In honesty, the first visit was a complete waste of time because the technician basically said that he could not recreate the problem (it was starting to warm up and issue only occurred during cold weather). We were charged for the troubleshooting even though the technician wasn't able to help.
However, the next technician who came to our house about a year later was much more knowledgeable. They applied a credit for the last service visit since we were having the same issue. The technician identified the problem and fixed it
However, the next technician who came to our house about a year later was much more knowledgeable. They applied a credit for the last service visit since we were having the same issue. The technician identified the problem and fixed it
Holly W.
Jun 23, 2016
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Our plumbing guy was great. Prompt, professional, and thorough. We made an appointment the day before, and they were able
To fit us in the next morning. Our tech, Justin, did all we asked and gave us a few tips and things to look out for. Very reasonable pricing, and he was prepared with everything he needed. We initially
Called because of a drain backup, which he fixed quickly. While we had him out there, we asked him to check out a couple other things that had been on our inspection report, which he did. I will call JD again for any plumbing/ A/C issues without a doubt.
To fit us in the next morning. Our tech, Justin, did all we asked and gave us a few tips and things to look out for. Very reasonable pricing, and he was prepared with everything he needed. We initially
Called because of a drain backup, which he fixed quickly. While we had him out there, we asked him to check out a couple other things that had been on our inspection report, which he did. I will call JD again for any plumbing/ A/C issues without a doubt.
