I replaced a spa and went with Cal Spas. Dealing with their customer service was pleasant and easy. I literally pulled up the freeway, walked-in and made a deal. The hot tub had to go in an existing hole in the ground, so Cal Spas connected me with a carpenter that came. The crew dropped it off, and another carpenter finished the rest of the install.
The product is beautiful and it's working. I'm happy now that I have it and the experience is going great. I saw Cal Spas in an advertisement and I liked the price. When they installed the Patio Spa, the experience was excellent and there were no complications at all. I bought supplies from their store as well for standard upkeep.
I've been with them for a little over a year and quality-wise, it has gone over and above my expectations. I would highly recommend them. The spa is great and people should look into buying them. You can find many benefits to improving your mind and body with each spa we carry. Cal Spas prides itself on 100% custom built American-made Spas.
The product is beautiful and it's working. I'm happy now that I have it and the experience is going great. I saw Cal Spas in an advertisement and I liked the price. When they installed the Patio Spa, the experience was excellent and there were no complications at all. I bought supplies from their store as well for standard upkeep.
I've been with them for a little over a year and quality-wise, it has gone over and above my expectations. I would highly recommend them. The spa is great and people should look into buying them. You can find many benefits to improving your mind and body with each spa we carry. Cal Spas prides itself on 100% custom built American-made Spas.
Services
Do you want to protect your investment into your brand new spa? A couple simple steps on a set schedule can keep your investment lasting long, looking good, and keep you feeling relaxed with every use. The Basics (Routine Maintenance) There are a couple simple things to keep an eye on in order to keep your spa optimal for regular use.
With so many hot tub manufactures to choose from, why should you become a Cal Spas Dealer? Your customers are passionate about their backyard. They deserve a brand that is equally passionate about making their outdoor living dreams a reality. At Cal Spas our passion-our business- is turning ordinary backyards into extraordinary dream Home Resorts.
Cal Spas heater is a 5.5 kW Titanium that is leading edge in the industry. The Whisper Hot Titanium Heater has become the solution to hot tub heater longevity, and has long been the best defense against chemical and mineral abuse. Create a private space in your home resort with our Cal Spas dramatic cascading waterfall fixtures will surely make an impression!
Cal Spas Plug-N-Play is yet another celebrated, highly exclusive and elite design to our Patio SPA Collection from Cal Spas. The Cal Preferred(TM) Cabinet Panels are completely maintenance free, weather resistant and flame retardant, setting Cal Spas apart from competitors is this simple fact, we design and engineer for performance and dependability.
This is the spa that will capture your heart. Fully loaded with 34 exclusive candy cane jets that are placed in just the right spots to cure your stress. Fits 3 people with a full size lounger and two captain seats. Enjoy blissful ambience of the LED Waterfall as your focal point. Please use the email you have used in registering your purchase to help us verify your review.
Reviews (19)
Gilbert B.
Jan 24, 2022
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Dixie B.
Apr 22, 2021
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Ordered an Escape series spa.It was 6 weeks past stated delivery But I was told of that possibility at purchase..
Pros lovely deep seats jets are powerful nice lighting the guys that delivered spa were great
But cons...the digital control panel is in the center right where the step in is located being touch controlled makes it difficult to turn on ,doubly hard with wet hands the manual font is tiny and ink is light the stairs,though standard size, need to be taller for those of us shorter and no longer nimble , maybe make a add on step?
I chose to include salt generator
Pros lovely deep seats jets are powerful nice lighting the guys that delivered spa were great
But cons...the digital control panel is in the center right where the step in is located being touch controlled makes it difficult to turn on ,doubly hard with wet hands the manual font is tiny and ink is light the stairs,though standard size, need to be taller for those of us shorter and no longer nimble , maybe make a add on step?
I chose to include salt generator
Jim H.
Apr 19, 2021
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Extremely unhappy with local supplier and cal spa! Order SwimSpa back in August 2020, was told 4 months well here we are April 19th 2021 !! Still no SwimSpa and local dealer has no answers, and I have made several calls to Cal Spa and yes I been given ship dates and they go and 1 month later another expected ship date and yes not no one picks up phone , the recording states to email your questions
Well no reply as well!!!
I have figured the employees have left the state and not enough workers to get product out !!
And local dealer just keeps selling the product! Time for attorney general to make
Well no reply as well!!!
I have figured the employees have left the state and not enough workers to get product out !!
And local dealer just keeps selling the product! Time for attorney general to make
Robin K.
Mar 28, 2021
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Jenny S.
Feb 08, 2021
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Mike M.
Jan 27, 2021
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Karianne H.
Dec 17, 2020
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HORRIBLE CUSTOMER SERVICE. Ordered from Majestic pools and spa in Buffalo NY. Ordered in August 2020 was supposed to arrive in first part of Sept. Understand Covid don't under company we bought it form lying and Cal spa's lying about why it's not being delivered. 5 months later still waiting for a hot tub that was promised in Sept. Can get in touch with any at Cal spa corporate office anymore to many complaints. They have gone to all emails only. BEWARE!!!!!
Clark K.
Dec 05, 2020
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I ordered a spa in August 2020 through Home Depot. The delivery date was supposed to be November 6. Almost a month after the delivery date and nothing. I reached out to Home Depot who opened an inquiry. Home Depot has emailed Cal Spa's customer service and CC me asking what is the status of the order and the ETA of the delivery. I have also asked where these Spas are manufactured. Silence... No reply from Cal Spa. I can't imagine worse customer service than what I have received from Cal Spa.
Alexis-Dellar H.
Oct 31, 2020
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Michael M.
Sep 09, 2020
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I contacted their tech support today for some help with my 2 year old spa. The tech support rep was not helpful. Most answers were very short, "yes" and "No". "No warranty coverage". Then she sent me a link for a service company. I felt like I was bothering her during the Wendy Williams show or something. Totally rude, unprofessional and made me decide never to buy one of their products in the future based on this experience.
Katie K.
Jul 07, 2020
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This company and customer service is awful. I will never purchase another Cal Spa again. We purchased our spa from the fair a few months back and we have had nothing but problems with it, and good luck trying to get a hold of a live person to speak to. If you are looking for a spa..... keep looking, don't waste your time of this lousy company!
Bernard G.
May 24, 2020
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Bruce G.
Jan 22, 2020
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Cal Spa makes very shoddy quality hot tubs. We purchased their top of the line hot tub from an authorized distributor at a local fair. Initially we liked it but within a year needed service and started to see the true "service". We were told that since we did not buy this directly from CalSpa, we could not get service directly from them and were given the name and number of an "authorized service technician ". This was the beginning of the end. This is where we learned that "lifetime warranty " was just a marketing ploy by CalSpa and did not mean lifetime at all
Suzi S.
Nov 25, 2019
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M. S.
Nov 16, 2019
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I have a 2016 CalSpa Swimspa f-1325. On a warranty call, we recently had to have the main circuit board (or something like that) replaced because it stopped functioning. The new one is NOT the same as the old one because the functionality of the buttons isn't the same. I called CalSpas and was put through to a technician. I left a voicemail about the issue and didn't hear back in a week. So, I called again and asked to leave a VM for a different tech since the first one ignored me. Once again, I didn't get a call after a week. So, I called and asked to speak to a supervisor. I was
Scott N. Cristie L.
Oct 10, 2019
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Bought this tub July 5th 2018 and the pump is already out!! Warranty is 1 year on labor and 2 years on parts so American Spas is sending me a new pump but I have to pay $500 to get a technician to come out and put it in. We live in North Texas and only used the tub for 4 months last year and then drained it due to the weather, thought we would fill it today October 10, 2019 and that is when we found out the pump was bad. So we called and they told us the pump was out and we would have to pay to have a new one put in. We only used this thing 30 times tops and then drained it, the pump should not
Jeremy S.
Sep 23, 2019
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I bought a spa from Cal Spas at the LA fair in 09/2017. The spa started leaking water 07/2019, so I removed a access panel to see where it was leaking from. It was still under warranty, so I called Cal Spas to have it repaired. They told me that they only use 3rd party contractors for service and the contractors charge 120.00 to come out. So I called both contractors and one never called me back after several attempts, and the other told me that it is difficult for him to get paid by cal spas and he did not really want to do the work. I did have an issue with paying 120.00 service charge for a
Kevin V.
Aug 03, 2019
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I don't write reviews too often, but in the case of our $15,000+ Calspas hot tub I purchased in May 2019 a review is warranted. First off I like to buy American when I can and it was a big selling point for me pitched by the sales rep at Dreamstyle remodeling as in my experience American made products tend to be better...however this has not been the experience I've had with my Calspas hot tub. In the 2.5 months that I have owned this patio ornament it has been unusable (or partly usable if you don't mind flooding your patio and filling it up daily....a high water bill will follow
Mansfield L.
Jul 25, 2019
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I was given a CalSpa by a friend and managed to get it to our home with the help of a bunch of friends from our church. An "electrician" had already installed the 220v line and GFCI circuit breaker spa-pack, ready for hookup to our spa. Darn thing wouldn't work. He had me start throwing parts at it; he told me it was the transformer, then it was the circuit board, then it was the "bridge" (it's actually called a terminal strip). I'm surprised he didnt say it was the Flux Capacitor or the Hyper-Conductor Coolant Tube!
I finally got fed up and contacted Armando
I finally got fed up and contacted Armando
