Looking after the heating maintenance & installation needs of large housing providers and landlords. We've teamed up with Demelza to provide support for our community's seriously ill children. Anthony attended our boiler service, he resolved some outstanding issues, was very polite and professional.
I will definitely recommend him and his company. He is an asset to Swale Heating. Appointment kept on time, wore mask through the service, polite, professional manner, what more can you asked for. Great, boiler serviced, on time, cheerful engineer who new what he was doing, very pleased, nice firm!
Anthony came to visit about changing of the thermostat. But the thermostat was working well according to his observations. I had so much to ask about the boiler and thermostat, Anthony explained to me very well and gave me a lot of knowledge that i haven't known or struggled with many times. I am so Pleased and very happy with his visit.
I will definitely recommend him and his company. He is an asset to Swale Heating. Appointment kept on time, wore mask through the service, polite, professional manner, what more can you asked for. Great, boiler serviced, on time, cheerful engineer who new what he was doing, very pleased, nice firm!
Anthony came to visit about changing of the thermostat. But the thermostat was working well according to his observations. I had so much to ask about the boiler and thermostat, Anthony explained to me very well and gave me a lot of knowledge that i haven't known or struggled with many times. I am so Pleased and very happy with his visit.
Services
Customer service is something we care passionately about at Swale Heating and always have. Whether you're a domestic or business customer, our unparalleled attention to customer satisfaction ensures you'll always experience service quality that's the envy of the industry. Swale Heating are relied on to keep over 100,000 households across London, the South East and East Anglia safe and warm.
Our company was founded in 1972 by Kent entrepreneur Ian Pierson when he was aged just 22. After completing a commercial apprenticeship he went to work for a heating installation company in London, mainly involved with sales and marketing. This company ran into trouble and ceased trading; it was this event that encouraged Mr Pierson to start Swale Heating.
Here at Swale Heating, we are renowned for the high-quality housing services and maintenance we are able to provide to our loyal customers by our outstanding gas safe registered engineers. We are able to transfer this knowledge to our commercial services to provide you with the best standard of service possible.
From as little as 12.00 a month, you can have the reassurance that if anything goes wrong with your boiler that we are on hand to fix it with our fast & efficient emergency boiler cover. We are here 365 days a year, 24 hours a day. Are you looking to book a service or cover your boiler against unexpected maintenance work over the course of the year?
Reviews (10)
Paul Harland
Jan 23, 2022
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I have had good experience with Swale in the past, but got to say the service is now absolutely appalling - pre-paid boiler service has been cancelled at short notice three times, the third time at 8:30pm (for an afternoon appointment) because of 'a little old lady with a leak'... Really...
Then, coincidentally, the heating broke down completely. Paid £120 for an emergency call out and the engineer spent precisely three minutes to turn a valve (that wasn't the fault) to manual... Received a ridiculously expensive estimate to replace the valve that isn't broken and have now got to wait for a second
Then, coincidentally, the heating broke down completely. Paid £120 for an emergency call out and the engineer spent precisely three minutes to turn a valve (that wasn't the fault) to manual... Received a ridiculously expensive estimate to replace the valve that isn't broken and have now got to wait for a second
Mica Greenaway
Jan 13, 2022
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Critical: Professionalism
Ok! The Contractors have no manners and are nasty ! Just used my toilet without asking and left the nasty smell lingering couldnt even open the window and left in a rush without mentioning it ! Its disgusting ! I stayed away due to covid but really should of stayed and watched what he was doing because it is rude and disrespectful!
Ok! The Contractors have no manners and are nasty ! Just used my toilet without asking and left the nasty smell lingering couldnt even open the window and left in a rush without mentioning it ! Its disgusting ! I stayed away due to covid but really should of stayed and watched what he was doing because it is rude and disrespectful!
Adrian Ford
Jan 08, 2022
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Blessed
Dec 09, 2021
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This company is pathetic. They arrange gas safety check appointments without confirming whether arranged date/time will be convenient for tenants. Then, if a tenant isn't at home to accommodate the engineers visit they imply that the appointment was confirmed but the tenant just didn't let the engineer in (i.e. engineer was unable to gain access to the property). They are so unprofessional it's embarrassing! An appointment has been arranged for today without confirming anything with me in good time hence I won't be at home. Therefore, they are wasting their own time not mine!
Barbara Neale
Dec 09, 2021
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Positive: Professionalism
Our boiler service was late & I hadn't realised, but a nice lady rang me & offered an appointment later that day! The engineer rang before he arrived & was a clean & tidy worker. I have used Swale for many years at 2 addressess & they are reliably good.
Service: Heating maintenance
Our boiler service was late & I hadn't realised, but a nice lady rang me & offered an appointment later that day! The engineer rang before he arrived & was a clean & tidy worker. I have used Swale for many years at 2 addressess & they are reliably good.
Service: Heating maintenance
Ron Galbraith
Nov 30, 2021
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Had a leak from our heating system in the middle of the night. Swale engineer attended our home overnight and ensured that everything was secure until the following day. Engineer attended during the day, identified the issue and fixed it within a couple of hours. Great work, set the floorboard and carpet back as though it almost hadn't happened.
Great work from a very professional and friendly engineer.
Great work from a very professional and friendly engineer.
Mark Richardson
Nov 28, 2021
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Avoid - as has been said in many other reviews. Services are booked but the engineers do not arrive and Swale do not tell you. Impossible to contact by phone. Three times my annual service has been cancelled without Swale telling me. Please do yourself a favour and go elsewhere.
For the benefit of others a quick update, Swale have still not resolved this issue. They promised to call me back but, as usual, did not. Tried to call them and was kept waiting for over half an hour with no reply. They clearly are incapable of delivering the service they advertise, please go elsewhere and ignore the stock
For the benefit of others a quick update, Swale have still not resolved this issue. They promised to call me back but, as usual, did not. Tried to call them and was kept waiting for over half an hour with no reply. They clearly are incapable of delivering the service they advertise, please go elsewhere and ignore the stock
Bk
Nov 15, 2021
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Had an increasingly noisy old pump which sounded like it was on it's last legs. Rang Swale, who said we had to wait a week for an engineer to come out as they were so busy and charged £90 for the callout which I thought was expensive. But the engineer was brilliant - changed the pump, and also the thermostat which which he said was faulty, and the price of both parts was incluede in the callout fee. Everything is now working perfectly and the new pump has made several radiators much warmer!
Carl Honeysett Honeysett
Oct 28, 2021
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This company,seemed very professional from the outset,when the engineer came to give us a quote,of which we were happy with,and we was told that the installation would take two days.,having agreed a a date which was two days away from the quote day,and sure enough the boiler engineer turned up and installed our boiler,he was very professional and kept us in the loop about what he was doing,on the second day he finished, his installation, and asked me for bank details so I could pay the balance.,whichi had already been told wouldn't be done until completion and when we were happy with the work.
Ashley Hunt
Sep 15, 2021
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Engineer came to carry out an annual inspection of the boiler and central heating system. During the service, I mentioned that I had had to keep topping up the system water, as the pressure kept on dropping. The engineer did a full assessment and found that a coupling that joined the boiler was weeping. He nipped it up and showed me where to look to keep an eye on over the coming weeks. He advised that should there be any further issue, that Swale would fix the problem.
