A hydronics system can help to heat your hot water, maintaining your hot water supply far better than a traditional tank heater ever could. Read about why hydronics is by far the most versatile heating option on the market. Sound Heating & Air Conditioning Inc. is a locally owned and operated HVAC contractor in Tacoma, WA, and has been serving the Greater Puget Sound area since 1989.
Our entire staff is dedicated to superior service, excellent products, and promptness in scheduling. We work hard for our customers. Not only to fix the problem, but also to provide the best customer service possible for our customers in King, Pierce and Thurston counties. We want our customers to know they received full value for their money and can count on Sound Heating for their H.V.A.C. needs.
Our Service Division is fully staffed and performs the highest quality work in the Northwest. We offer 24 Hour Service, and our experienced professionals will diagnose problems, repair, and maintain your equipment, prolonging its life and protecting your investment.
Our entire staff is dedicated to superior service, excellent products, and promptness in scheduling. We work hard for our customers. Not only to fix the problem, but also to provide the best customer service possible for our customers in King, Pierce and Thurston counties. We want our customers to know they received full value for their money and can count on Sound Heating for their H.V.A.C. needs.
Our Service Division is fully staffed and performs the highest quality work in the Northwest. We offer 24 Hour Service, and our experienced professionals will diagnose problems, repair, and maintain your equipment, prolonging its life and protecting your investment.
Services
Sound Heating and Air Conditioning was established in 1989 by our founder and owner, Curtis Hood. His goal when he started the company was a lofty one, to build and become the best heating and air conditioning company in the Greater Puget Sound area. Today, with Curtis still at the helm we strive to obtain that goal every day.
Reviews (21)
Kristen Newton
Oct 04, 2020
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Sound Heating and Air Conditioning has serviced our furnace on 2 separate occasions since we moved to the area a few years ago. Both experiences were very good. They got us an appointment quickly that worked with our schedule, they were courteous and on time, and at our most recent appointment, the technician wore a mask and was careful to practice social distancing. Their work was also quick and efficient. We will continue to use them in the future.
Mark B.
Nov 30, 2019
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Our experience was not good, and reading the other reviews indicates that this outfit has some serious management issues. We called because the two-year old furnace was not working at a house my wife manages down the street. The tech spent 5 hours trying to figure out why the low-voltage fuse on the board was blowing. They recommended replacing all the wiring and electronics..lol. We were charged $487 for the 'diagnostic fee' and the furnace still did not work. I went over with my Fluke and two packs of 3-amp fuses. Initially, I couldn't find the problem, so I started unplugging
Michael B.
Nov 11, 2019
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Chris T.
Oct 13, 2019
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They get a zero star. They originally installed my gas furnace in my home in 2008. Ive contacted them three years ago for service. The funace stopped working. They never responded or called back. I am an electrician and diagnosed the issue as a bad mother board. I went to Granger to get a new control board but they wouldn't sell it to me because i didn't have an hvac license. I refuse to waite for people or companies that slack off. I found a third party on the internet to sell me the factory board. I installed it and the furnace has worked great until now. I contacted them again two
Chloe V.
Jul 30, 2019
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I am part of a property management company and very frequently work with HVAC vendors. I have never encountered a more rude, unhelpful business. I was told that my situation didn't concern them and that they were unwilling to come take a look at an HVAC system that they installed. Extremely unprofessional and unconcerned about maintaining their work after completing the service. Please do not waste your time.
Chris M.
May 29, 2019
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There is no way I could recommend Sound Heating in good conscience.
They had originally been contracted by my builder to install the furnace in our new home, and to simplify warranty coverage we asked them to estimate costs for central air conditioning installation.
Sound Heating talks about offering a veteran discount but immediately removed it from the table when we tried to finalize a contract.
They told me they would try to match a competing bid we had previously received from Lennar's other contractor, but when we sent it to them, they were rude, insulting, and refused to do the
They had originally been contracted by my builder to install the furnace in our new home, and to simplify warranty coverage we asked them to estimate costs for central air conditioning installation.
Sound Heating talks about offering a veteran discount but immediately removed it from the table when we tried to finalize a contract.
They told me they would try to match a competing bid we had previously received from Lennar's other contractor, but when we sent it to them, they were rude, insulting, and refused to do the
Stacie K.
Apr 15, 2019
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We have continued to give this company our money only to see a heat pump never get fixed. We have tried every solution they presented and nothing has worked. Yet they still want to keep charging us to try new ideas and have no idea what customer service really means. Brett is probably the most rude person I have ever dealt with in my experience as a homeowner. He only seems to care about money and not getting it right. When I was frustrated to the point of tears, I asked to speak to the owner and he said the owner could not call me because he's never in the office. He told me someone else
Mauri Jones
Jan 08, 2019
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I can't thank you enough for same day service and taking the care to do it right! My tech was great and really did an amazing job. My furnace was not cooperating and it was super frustrating.. but he stuck in there and got us back and running again! my neighborhood all has the original furnaces and I will recommend you to anyone who is having any issues!
Kelly A.
Oct 17, 2018
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Don't do it ! Plain and simple DO NOT USE them ! They will NOT stand behind you and they will send you to the manufacturer. They will charge you for the service call, probably replace the equipment & reimburse themselves an make $$$ off the service call. Equipment is 1 1/2 yr old NEW Furnace AND AC for over $8000 ! Apparently we are NOT a priority AT ALL !! Can you tell we're a little pissed off !!!!!
Seth Alan Blaustein
Oct 14, 2018
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We had a wonderful experience from our couple of calls, meetings, and an onsite inspection by Tammy Achten, our Sales associate. We live out in the boonies in Yelm, WA- they were happy to come out our way to help!
We opted for the mid-grade Carrier Heat Pump and thermostat to replace our old, broken system. We had received four estimates, and Sound… Heating and Air Conditioning was the best - All-Around.
All four installation technicians were friendly, clean efficient, and answered any questions I had. The removal and replacement went like a dream! Carlo and Aaron were our system installers
We opted for the mid-grade Carrier Heat Pump and thermostat to replace our old, broken system. We had received four estimates, and Sound… Heating and Air Conditioning was the best - All-Around.
All four installation technicians were friendly, clean efficient, and answered any questions I had. The removal and replacement went like a dream! Carlo and Aaron were our system installers
Dale Harper
Aug 03, 2018
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After having our AC installed as part of our purchase of our home, we noticed when the weather was getting warmer, the master bedroom and master bath were not cooling like other parts of the home. Sound air came out and conducted a rebalance and said that should take care of it. The worker finished the job and I signed the work order. Later we… found it was still a problem. Initially Sound Heating & Air said that they were no longer responsible as they had already performed a rebalance. Upon having an inspector come out prior to our one year home warranty, the inspector noticed a gap
Alex L.
Jul 12, 2018
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Jan R.
Mar 12, 2018
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This company will rob you blind. Had someone out in December to fix a noisy fan, they couldn't fix, but they cleaned our furnace and did service $140.00...we could not stand the noise anymore so we called them back out Friday. The gal finally figured out the problem...the air intake vent cover was put on backwards...this cost us $205.00 :( She was at the house barely 40 minutes. They should have let it go as a call back, but they don't care about return customers...too bad for them we'll buy our AC unit from a competitor!
B. B.
Nov 04, 2017
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Install went very good, All was fine till my issues with intermittent cold air blowing and my guess is a simple t-stat reprogram would fix. They came out but never saw it act up. Then the promises, weeks turned to months to years. I'm done. Don't expect follow up with this company. Too bad I really liked the install guy. But sick and tired of the cold shoulder.
Look elsewhere. I will spend money with another company to fix.
Look elsewhere. I will spend money with another company to fix.
Bree S.
Jan 29, 2017
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Beware and read the previous reviews. There is a pattern here. They came to tweak our system because it was running hot and they talked us into a complete rework of our heating system. Several thousand dollars we paid to then end up WITHOUT HEAT during the coldest days of the year. They charged us for the visit to come and look at it and then told us they warned us we might lose heat. Then they said they would charge us additionally to come and fix what was the direct result of their work. What???
Greg South
Dec 12, 2016
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Heating system was installed in 2016. I cannot heat the downstairs to 70 degrees. if I want the main floor to be 68 degrees, it means the upstairs will be easily 75 degrees.
I have called multiple times with a promise of a call back to have the home "balanced". It has been a week since the first call with no reply from the balancing supervisor.
… There are a total of 4 vents located on the 1200 sq.ft. main floor and none in the powder room. I installed HVAC systems for 15 years in another state. This home should have a minimum of 6 vents. There is no way me to add any without tearing out
I have called multiple times with a promise of a call back to have the home "balanced". It has been a week since the first call with no reply from the balancing supervisor.
… There are a total of 4 vents located on the 1200 sq.ft. main floor and none in the powder room. I installed HVAC systems for 15 years in another state. This home should have a minimum of 6 vents. There is no way me to add any without tearing out
Katrina P.
Oct 25, 2016
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This company is the absolute worst. They contract with shoddy, slum builders and are highly unscrupulous. They use an attorney friend to try and intimidate consumers that post complaints or dissatisfaction with their services on social media. Freedom of speech is a thing in America.
This company has a terrible reputation in the industry amongst their competitors. Sound Heating only cares about the builder's bottom line. Their work is subpar at best. They don't want to be held accountable for their shoddy work so they refuse to provide documents like the startup sheet that would substantiate
This company has a terrible reputation in the industry amongst their competitors. Sound Heating only cares about the builder's bottom line. Their work is subpar at best. They don't want to be held accountable for their shoddy work so they refuse to provide documents like the startup sheet that would substantiate
Russell Pierce
Jun 01, 2016
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Katie J.
Apr 07, 2015
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I wouldn't if I were you.
There are a lot of great heating specialists out there but there seems to be many many more bad ones. looking at the work that has been done to both the boiler and the AC here at our building its hard to tell if the mistakes made were deliberate or just bad. Really, really bad. We have never been able to have them come fix something that didn't eventually need to be fixed again, or ended up breaking something else, other contractors seem to be baffled and disgusted with their work.
Conculsion: Yes they will fix your problem. And then they will fix it again
There are a lot of great heating specialists out there but there seems to be many many more bad ones. looking at the work that has been done to both the boiler and the AC here at our building its hard to tell if the mistakes made were deliberate or just bad. Really, really bad. We have never been able to have them come fix something that didn't eventually need to be fixed again, or ended up breaking something else, other contractors seem to be baffled and disgusted with their work.
Conculsion: Yes they will fix your problem. And then they will fix it again
Candice Rathke
Feb 24, 2015
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Stephanie R.
Jul 17, 2014
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Our house is pretty much unbearable when it gets above 85 degrees outside, but we never thought we could afford a high quality AC system to cool the entire house. When it started to get really hot a few weeks ago we decided to look into AC. I knew they had to be extremely busy but Tammy came out the next day to give us a quote. She was extremely knowledgable and helpful! We ended up going with a new furnace, York Air Conditioner and thermostat. And it was a great price! The staff was prompt, professional, and courteous when installing our system. Tammy even came by to check in when it was being
