Ace Acme, Inc has been family owned and operated for three generations. We have the experience necessary to get your septic tank pumping job done right! We provide septic pumping services as well as septic inspection, drain field design/installation, and sewer hookups. Our service area includes Snohomish, Skagit, Island, North King counties.
We'll take care of your septic pumping system as quickly as possible, using only the best equipment for each job. Our state of the art equipment helps us take care of any Septic Tank emergency with the least harm to the surrounding environment. If you're in need of septic tank repairs, we can take care of all types of repairs needed for your systems.
Very professional, they arrive on time if not early. Their staff is knowledgeable and respectful. I wouldn't trust anyone else to take care of such an expensive part of my home and investment.
We'll take care of your septic pumping system as quickly as possible, using only the best equipment for each job. Our state of the art equipment helps us take care of any Septic Tank emergency with the least harm to the surrounding environment. If you're in need of septic tank repairs, we can take care of all types of repairs needed for your systems.
Very professional, they arrive on time if not early. Their staff is knowledgeable and respectful. I wouldn't trust anyone else to take care of such an expensive part of my home and investment.
Services
We've been pumping septic systems longer than any other provider in the Snohomish, Skagit, Island, King, and Whatcom counties of Washington state. Let's face it, your septic system is probably not something you think about too often. It's simply something that's supposed to work - out of site and out of mind!
Today's septic systems are more complex, more temperamental, and need more attention in order to function properly. This inspection will allow the seller a chance to bring the system back up to operating standards prior to changing the title. Full Disclosure is of the upmost importance from a realtor's perspective and a septic system inspection reveals much about one of the most expensive components of the home.
If you're planning to install a septic tank system then you're going to need an expert team to help. We can help you by making sure you avoid costly mistakes that come from not being aware of local codes, issues with soil types, and improper allocation of materials or installation methods. Septic drain fields, also called leach fields or leach drains are used to remove contaminants and impurities from the liquid that emerges from the septic tank.
Do you have a septic system and are experiencing slow water drain from your shower, bathtub, sink or other areas? You may need ourseptic pumping services! If you experience slow fixture drains or gurgling noises in your drains, do not ignore them. These are normally the first signs of problems. If you notice that the sink, bathtub or shower is slow to drain, it may be something that can be fixed easily or the start of a serious problem.
There is no way to anticipate an emergency. The best possible way to prepare for such a situation is to maintain your septic and plumbing systems. Some simple things can be done daily or periodically to ensure an unclogged septic tank. Undiverted rain water can drain into the septic tank, filling it, if the septic tank is not sealed properly.
Reviews (27)
Pat D.
Dec 21, 2021
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My first exposure for a septic pump with Beau went very well.
My second a year later with Dan who they said would come with a camera to determine if my septic and drainfield were salvageable went great untilDans arms were just a little to short to reach into the pipe to give me the report after videotaping. Cost $325 and I specifically asked exactly what would be done and camera was a selling point in making me hire them
He told me he'd have to bring digging equipment so he'd be lower to the opening but that way even though another $630 in addition I'd know for sure if I was looking
My second a year later with Dan who they said would come with a camera to determine if my septic and drainfield were salvageable went great untilDans arms were just a little to short to reach into the pipe to give me the report after videotaping. Cost $325 and I specifically asked exactly what would be done and camera was a selling point in making me hire them
He told me he'd have to bring digging equipment so he'd be lower to the opening but that way even though another $630 in addition I'd know for sure if I was looking
Catherine T.
Oct 19, 2021
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As a past customer, I called Saturday to schedule a septic pump. Never got a call back. Same on Sunday. Called AGAIN on Monday to try to schedule. Was told I'd get a call back. Also asked who the Co. owner was now as I had been sent a bill for a no charge service some time ago. The woman REFUSED to tell me the name of the owner !!!. NEVER got a call back to schedule my septic pump so called AGAIN after 4pm. woman who answered was VERY hostile about the bill I had mentioned to previous phone rep ( I have ALL the paperwork to verify my previous charge). Also she NEVER even addressed
Terra Adee
Jul 31, 2021
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They came to pump my septic system and that first interaction was good and the tech was explaining the system and it's functions. He expressed some concern with the draining aspect of our system and requested a tech to come try to scope our system to make sure all was good and would be a complimentary service. The second tech came out to do the scope and began to dig down to the drainfield pipe but was unable to to due to some roots. He gave up and said we should be receiving a call or email to follow up on his discoveries and our next plan of action. We heard nothing from anyone and started digging
Tyler Jay
Jun 18, 2021
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I hired them less then a year ago to do routine septic pumping. Now that the weather is starting to turn and I'm spending more time outside I have been noticing a lot of drain flies on the side of my house, very unusual. Examining our septic I noticed 2 of our riser cap lids were not installed correctly. The technician stripped out 2 of the 4 screws on each cap needed to fully install them. Instead of replacing them they just left it. So basically there was never a good seal which can allow for things to escape in and out. When I called them to have someone come out they were going to charge me
T. K.
Jun 03, 2021
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Irene D.
Jan 19, 2021
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I am a 70 year old lady, and I was very disappointed with Acme Septic, they did quote me their price for coming out to inspect the problem. But for $300 the problem should have been fixed then and there! $300 to diagnose a problem - I feel I was ripped off! . A couple days later a different septic company fixed the problem for $300. Really bad busy practice!
Todd B. F.
Oct 29, 2020
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I would give this company zero stars. We had an appointment scheduled to have Ace Acme come to our home to pump our septic. The appointment was confirmed the day before. When nobody showed up my wife called and talked with a female, who turned out to be the owner, to inquire about the status of the appointment. The female proceeded to start screaming at my wife on the phone and stated an employee quit and destroyed there records and that there was nothing she could do about it and they we not coming. She then hung up on my wife.
I called and asked to speak with the manager or owner. (this is how
I called and asked to speak with the manager or owner. (this is how
Melody Y.
Sep 30, 2020
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I should have checked the rating on Yelp before I called!
After a very nice chat with their scheduler, Eve, she was to call me back to schedule an estimate for a cap on our septic and a check/service.
Eve, although not very well trained or informed, called me right back after getting a hold of dispatch. Eve had me scheduled out two weeks (not a problem) for a pump (only) $400+.
I mentioned again that I wanted to get an estimate for the cost to install a cap and that I felt if they could install the cap the same day that would be reasonable - but if not it was putting the cart before the horse
After a very nice chat with their scheduler, Eve, she was to call me back to schedule an estimate for a cap on our septic and a check/service.
Eve, although not very well trained or informed, called me right back after getting a hold of dispatch. Eve had me scheduled out two weeks (not a problem) for a pump (only) $400+.
I mentioned again that I wanted to get an estimate for the cost to install a cap and that I felt if they could install the cap the same day that would be reasonable - but if not it was putting the cart before the horse
Summer Russo
Sep 12, 2020
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Positive:Â Professionalism
Very happy with the service from Ace-Acme. Prompt service, with professionalism, and knowledgeable. I will recommend them to friends and family. I give a shout out to Dan, he was prompt and even called prior to confirm his arrival. He came out same morning we called. He was very knowledgeable and helpful!
THANKS DAN
Service:Â Sewer repair
Very happy with the service from Ace-Acme. Prompt service, with professionalism, and knowledgeable. I will recommend them to friends and family. I give a shout out to Dan, he was prompt and even called prior to confirm his arrival. He came out same morning we called. He was very knowledgeable and helpful!
THANKS DAN
Service:Â Sewer repair
Eileen Morgan
Sep 01, 2020
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My clients had Ace take care of their septic service when they sold their home. Several weeks after the new homeowners moved in, there were some problems. They did not call Ace but were really feeling treated unfairly. Ace heard from the sellers, went out to the property and took care of the new homeowners at no charge. Their generous assistance made the sellers feel good about the Ace business practices and has a real estate broker who will always be confident to refer Ace as a professional, trustworthy company for all my clients. Thanks Ace for your excellent community spirit and knowledgeable
Robert Williams
Aug 26, 2020
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The previous owner of our house had Ace-Acme pump and inspect the septic system prior to closing on the home. I contacted them to do the same service recently and the experience was great! I received a response minutes after submitting a form on their website, had all my questions answered and received a very competitive quote to pump and inspect our septic system. Nick was awesome, knowledgeable and took the time to explain how the system worked and what he had found during the inspection. I highly recommend this company for your septic service, inspection and repair needs!
Tom Daoust
Jul 14, 2020
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Hi all...
These guys are great!
I've used Ace-Acme a number of times and will hire them again. We have two 1000 gallon tanks and a sloping, difficult access driveway and they master both. Not only is the volume high but the distance from the truck to the tanks is 80 additional feet down hill....that's a fair number of connections. and the BIG truck handles it with ease.
Hats off to the two workers who tackled my job with smiles and determination to get the job done!
I was recommended an additional service for high pressure lateral pipe cleaning on my mound system which will approve as soon
These guys are great!
I've used Ace-Acme a number of times and will hire them again. We have two 1000 gallon tanks and a sloping, difficult access driveway and they master both. Not only is the volume high but the distance from the truck to the tanks is 80 additional feet down hill....that's a fair number of connections. and the BIG truck handles it with ease.
Hats off to the two workers who tackled my job with smiles and determination to get the job done!
I was recommended an additional service for high pressure lateral pipe cleaning on my mound system which will approve as soon
Sam T.
Jul 11, 2020
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Tracy V.
May 23, 2020
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I was handling this task for a friend of mine. I was not impressed with the office girl Lisa. She was very short with me and not very friendly. Might invest with some customer service classes for your office workers! Nick, the gentleman who came out to perform the work was incredibly nice and courteous. Nick went above and beyond to make sure the job was done right and I was satisfied. Such a nice man.
1 star for office help
5 stars for Nick!
1 star for office help
5 stars for Nick!
Brittainy B.
May 02, 2020
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Lauren Bacisin
Feb 08, 2020
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I would avoid this company at all costs. I was hoping to support a local company from a small town, however they tried to rip me off.
I called Ace-Acme for a septic pump and report to sell my home. Their prices were cheaper then the other guys. They came out that week for it all and sent me an estimate for a repair to my UV light that was $995 plus tax. However my alarm to my light was not going off, and when you opened the cap the light was clearly shining bright. In the meantime I had my boyfriend investigate the problem and he saw no issues himself. The company threatened to send the county
I called Ace-Acme for a septic pump and report to sell my home. Their prices were cheaper then the other guys. They came out that week for it all and sent me an estimate for a repair to my UV light that was $995 plus tax. However my alarm to my light was not going off, and when you opened the cap the light was clearly shining bright. In the meantime I had my boyfriend investigate the problem and he saw no issues himself. The company threatened to send the county
Lauren M.
Dec 24, 2019
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As a new homeowner and never been on septic before when my toilet started backing up and there was sewage in my bathtub I was panicked! I just googled septic companies near me and called the first one. They answered quickly and answered all my questions and help me get set up for Pumping!! FOR THE SAME DAY!! I had a pumper out within two hours and I ended up needing a mainline cleaning and a separate technician had to come do that and he also came out SAME DAY!!! Both of the guys were friendly and taught me a lot about my system and the do and don't of septic. Thank you so much to all of you
James L.
Sep 12, 2019
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Richard Fuller
Oct 14, 2018
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Vera O.
Sep 05, 2018
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This company pumped our tank for many years. When the tech, was trying to open the lid, which wasn't on correctly, the tech had said "I hate it when I have to clean up after the past guy" - The handle was also broken. Long story short - the guy couldn't lift the 110 pd lid. Ace scheduled to come the next day, which we thought was to clean it. Apparently, he knocked, we didn't hear it! He just came to look at it and went back to his office to bid a price. In the meanwhile, I called Cuz Septic, a very helpful guy there by the name Greg, told me if my husband was handy that
Michelle B.
Aug 29, 2018
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Don't expect to get good service from this company. When their truck broke down before our appointment, we were not next in line, rather we had to wait until later in the evening or tomorrow because they had a "big job" that was a priority over ours.
But here's the kicker for us, we canceled a big job to wait for Ace Acme!
Ace Acme fails at customer service and needs a lesson in plain decency.
But here's the kicker for us, we canceled a big job to wait for Ace Acme!
Ace Acme fails at customer service and needs a lesson in plain decency.
James M.
May 09, 2018
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I really don't understand the poor reviews of these guys have received. I've done business with them for 20 or more years they been very professional and gone above and beyond the call of duty and I will continue to do business with them as long as I live in this home.
Dealing with the septic system can be expensive, frustrating and traumatic. But that's the nature of the beast.
Dealing with the septic system can be expensive, frustrating and traumatic. But that's the nature of the beast.
Elin G.
Jan 06, 2018
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I wish I had read all the reviews before I hired these people to pump my tank.
I would not have hired them. Live and learn. They said my system didn't work, that the pump was flooded.
I called All Ways Excavating and they came out looked at the pump found out that the electricity had been disconnected to the pump... plugged it in .works fine.
I would not have hired them. Live and learn. They said my system didn't work, that the pump was flooded.
I called All Ways Excavating and they came out looked at the pump found out that the electricity had been disconnected to the pump... plugged it in .works fine.
Nancy N.
Sep 02, 2016
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My 105 year old Mother called them to have her septic pumped. She lives alone and got the "senior descount" they charged her $1,200. and thanks to a daughter who has never...never worked Mother is basically living on very little. I called the woman in charge and told her that I thought that was way out of line. Mentioned that I am a Realtor with Re/Max, my husband is with Re/Max and my daughter is with Windermere and "she said I was threating her....really with what....then she said the pumper fellow "did not know." "Know what?" She hung up! Never would
Chris W.
Feb 28, 2016
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No one likes to deal with septic issues... But this Team is outstanding in the business! They are on time, present the options and talk you through it... They are very client centric and do anything and everything to make sure you are completely satisfied with their work.
I would highly recommend this company and a person shout out to LISA... For going above and beyond ... Super great team to work with!
I would highly recommend this company and a person shout out to LISA... For going above and beyond ... Super great team to work with!
Ronnie G.
Feb 17, 2016
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Made an appointment with Ace to have our septic tank pumped. First the driver calls and tells me he is going to be late.
Then when he gets to my house all he does is complain about how he has to do a back flush, and that he has to go and get another truck. The driver then proceeded to tell me about the extra fees he has to charge me on top of the 435.00. Told him to leave. He pulled up his hose and rinsed it on my drive way. This is not a good company
Then when he gets to my house all he does is complain about how he has to do a back flush, and that he has to go and get another truck. The driver then proceeded to tell me about the extra fees he has to charge me on top of the 435.00. Told him to leave. He pulled up his hose and rinsed it on my drive way. This is not a good company
The S.
Feb 16, 2016
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So these guys came to pump my septic.When inspecting pump ,they said I must have a block in my lines.Gave us a estimate of $ 1400.00 to repair.
I was very suspicious as my system is only 5 years old.When describing situation with a local...he said it must've Ace Acme !!
They're known for taking people to the cleaner.
It cost me $40.00 for valve replacement on pump.
Be careful folks.
I was very suspicious as my system is only 5 years old.When describing situation with a local...he said it must've Ace Acme !!
They're known for taking people to the cleaner.
It cost me $40.00 for valve replacement on pump.
Be careful folks.
