Whether you think about it or not, you depend on your plumbing system to function and operate properly every day. The minute something goes wrong, it can throw your entire day off-especially if you have to wait around forever for a plumber to arrive. Fortunately, you've come to the right place. Musso Plumbing & Heating Inc. has been assisting customers with all of their plumbing needs for over 45 years.
All of our technicians are licensed, bonded, and insured. Whether you need routine drain cleaning or a sanitary sewer repair, we will be there in a flash. We are available 24/7 for emergencies. Not only can we handle all of your plumbing needs, but we also provide heating and cooling services. Western New York is home to extreme temperature fluctuations-we have frigid winters and hot, humid summers that require properly functioning HVAC systems.
All of our technicians are licensed, bonded, and insured. Whether you need routine drain cleaning or a sanitary sewer repair, we will be there in a flash. We are available 24/7 for emergencies. Not only can we handle all of your plumbing needs, but we also provide heating and cooling services. Western New York is home to extreme temperature fluctuations-we have frigid winters and hot, humid summers that require properly functioning HVAC systems.
Services
Since its inception in 1974, Musso Plumbing & Heating Inc. has operated under the guiding principle that the customer always comes first. When the company first started, Mr. Musso had only one truck and a small office on Elmwood Avenue in Kenmore. At the time he opened the company, he was the youngest Master Plumber in New York.
Your plumbing system is crucial to your day to day life. From brushing your teeth to doing the dishes or laundry, you rely on your plumbing to keep your life running. When you are having issues, such as low water pressure, a running toilet, or a backed-up kitchen sink, you immediately notice it. Plumbing systems can be complicated, and making repairs is no small task.
Leaky pipes can be incredibly frustrating. Often, they go unnoticed until your home or office has suffered extensive water damage. Other times, we can hear them, but struggle to locate them. This is why if you have leaky pipes, you should call our experienced pipe leak repair plumbers. Our Master Plumbers at Musso Plumbing & Heating Inc. are always professional.
When your water heater fails you, you need it fixed quickly and effectively. At Musso Plumbing & Heating Inc., our plumbers know water heaters! Our Master Plumbers are committed to professionalism and show up prepared and ready to fix your problem, no matter what it is. When you hire us to handle your water heater repair or installation, we aren't happy until you are.
Our drains are crucial to the proper functioning of our plumbing system, but we don't think about them often. We just assume they are working. When they back up or have a problem, it can create a huge mess and a lot of frustration. If you are having trouble with the drains in your home or business, Musso Plumbing & Heating Inc. can help.
Reviews (18)
Claire K.
Dec 31, 2021
Report
I hired Musso a little over a year ago to snake my kitchen line. They found a blockage leading the septic tank and said they needed to replace the one and a half inch line from the house to the Celtic tank with another 1 1/2" line. They added 2 angles, one of which is a black flex angle fitting. When I had the Plummer's out yesterday they evaluated the issue and confirmed that the new line Musso added was NOT to code. A 3" line is required for outdoor plumbing. Musso charged me $2,000 for a job poorly done. I also had to fix my garden and replacing numerous plants, another huge
Don Zelakiewicz
Dec 08, 2021
Report
Margaret Manhard
Oct 25, 2021
Report
Kim Swierski Flattery
Oct 19, 2021
Report
We had a clogged sink / disposal Sunday evening .Tried to clear it ourselves . Finally gave up- called Musso on Monday afternoon - so nice and polite on phone call .sent plumber same day- even though it was scheduled last minute and the Bills were on Monday night football- the plumber Jim fit me in at end of day , fixed the problem and was professional yet friendly . I would def use this company anytime in the future for any other plumbing issues !
Lynn Pleasant
Sep 29, 2021
Report
DO NOT USE THEM!! We bought our furnace thru them and have had issues every year. We called a different company this year and found that Musso didn’t ground anything on the furnace which is why we’ve had none stop issues. Also found that the board they “replaced” last year was not actually replaced they just sottered a piece onto it. Crooks!
Brad S.
Mar 19, 2021
Report
Do not hire musso plumbing unless you like 2 be taken advantage of & over charged ! the technician called his boss, & got & estimate over the phone hahhhaaa , never heard of this $3400 ! reluctant & needing 2 get the plumbing fixed , I agreed ! they came out the next day ! they dug up the lawn & put a camera through the pipe , showed me a still , blurry, camera view & told the whole pipe is shot ! they said it needed 2 be replaced but would cost & additional $5600 on top of the already $3400 ! I felt like I was backed in a corner with my lawn torn up , & supposed
William Matusek
Mar 04, 2021
Report
Pamela Jerome Korff
Dec 16, 2020
Report
Teddy A.
Nov 23, 2020
Report
After providing an estimate they came out to replace my tub. I asked them not to replace the tub if the tiling isn't replaced as well. The technician said he'd have someone reach out to me. He left with the tub halfway installed, a hole still in my wall.
After multiple calls to the person that was suppose to reach out to me, I called Musso plumbing back. They told me since is wasn't stated in my contract I was on my own.
I lost tenants that were renewing their lease because they were unable to shower for weeks.
They charged my card the full amount even though the job wasn&apos
After multiple calls to the person that was suppose to reach out to me, I called Musso plumbing back. They told me since is wasn't stated in my contract I was on my own.
I lost tenants that were renewing their lease because they were unable to shower for weeks.
They charged my card the full amount even though the job wasn&apos
Douglas M.
Jul 18, 2019
Report
Frank D.
Aug 23, 2018
Report
I would give zero stars if I could. This company is a giant RIPOFF. I used them about a year ago to snake my sewer and it cost me about $140, which I thought was reasonable. Because the price was fair last time, I decided to call them again to have the sewer snaked again this year. The woman I spoke to on the phone told me that there would be a $60 charge if the technician came out and I didn't purchase any services. I figured that was fine because I planned on having the drain snaked. Well the technician came out and told me it would be $440 to have the drain snaked!! Are you kidding
Bill D.
Jun 21, 2018
Report
On Jan, 2018, There was a water leaking. I called Musso. They came and they cut off a short pipe then they installed an 1/2 inch hose bib. They charged me $442.61 including taxes. On June, 2018, the water was leaking again around the hose bib where they put the hose bib on Jan, 2018. I could not see exactly where. I called Musso again, because I have one year warranty. They sent a tech coming to check it up. The tech said that it was not what he did on Jan, 2018, but he pointed at the leaking showing me where the leaking came from. It was about less than 1/2 of toothpick around the hose bib where
Cheryl W.
Dec 15, 2017
Report
Lori D.
Dec 12, 2017
Report
I would never recommend this local company to anyone. I had a leak from my kitchen sink and could clearly see where it was coming from. I called and they came they charged me $59.00 for the service fee and then was going to charge me $83.00 for each connector he said I needed 2. There would be more charges had that not fix the problem up to $333.00. I declined on the service they then wanted me to pay an additional $83.00 for a diagnostic charge. All that the man did was look under my sink with a flashlight and I pointed to the problem areas. Are you kidding me? I can't stand companies that
Kailey G.
Apr 21, 2017
Report
We had a water main break and needed an emergency plumbing service. It was nice that they were available to come out right away...and the job lasted about a half. The plumber was nice enough and did a decent job, but after handing me a bill for over $630.00 for the installation of two stop valves for a lav sink, I had no choice but to pay it.
A contractor that our home owners insurance referred to us looked over the bill to see what work had already been done, and said that I was charged nearly 3 times what the actual price should have been. I can't believe that this business would take
A contractor that our home owners insurance referred to us looked over the bill to see what work had already been done, and said that I was charged nearly 3 times what the actual price should have been. I can't believe that this business would take
Jason S.
Apr 20, 2015
Report
We had an issue with a clogged drain. They never inspected the interior pipes, but told us our sewer trap was broken. They charged us thousands of dollars to replace it. When they brought out the trap it was only cracked. I watched the one worker smash it with a hammer. Then they called us over to show us how bad it is. We felt deceived and ripped off. Will never use Musso plumbing again. Work was done a few years ago, but wanted to warn others.
Kurt K.
Feb 28, 2015
Report
Musso had been my "go to" company for boiler problems until today. I had a problem with my boiler yesterday and they charged me $350 to replace $30 part. That I can take. The trouble is that after they left I realized I had no heat in half of my house. I called them and they said the tech would call me. When I didn't receive a call I called again. Tech is tied up and may not be able to call until tomorrow. Froze my butt off all night and expected a call this morning. No call. Called again and was told they would have the tech call me again and that it would cost me another visit
Eve H.
Oct 15, 2013
Report
I left my senior father to meet the repairman to diagnose and then repair a broken thermostat wire. Moved thermostat to a location that is an eyesore for $421! I called to get an estimate on moving it to an more visually pleasing location. They wanted an additional $80 just to give me an estimate and were very rude on the phone! They just care about making a quick buck, not customer satisfaction.
