Level Home Services has been providing HVAC and plumbing services in the Havre de Grace area since 1972. Whether you need furnace repair, preventative maintenance, or a full system replacement, we've got all your air conditioning, heating, drain cleaning, plumbing and hot water needs covered. Service Providers You Can Trust: We understand that you are concerned about who will be around your family and in your home.
Our HVAC technicians and plumbers are carefully screened, background checked, drug tested, professionally trained and fully licensed in their trade. And, of course, we're fully licensed and insured as well (with high enough limits to ensure your protection). Service When You Need It: We know you're busy; that's why we don't expect you to wait around for us.
Level Home Services schedules appointments in convenient time windows and will reach out to you when your plumber or technician is on their way. They will arrive on time in a fully stocked van so most projects can be completed the same day.
Our HVAC technicians and plumbers are carefully screened, background checked, drug tested, professionally trained and fully licensed in their trade. And, of course, we're fully licensed and insured as well (with high enough limits to ensure your protection). Service When You Need It: We know you're busy; that's why we don't expect you to wait around for us.
Level Home Services schedules appointments in convenient time windows and will reach out to you when your plumber or technician is on their way. They will arrive on time in a fully stocked van so most projects can be completed the same day.
Services
Level Home Services is a customer focused heating and air-conditioning company that was originally started in 1972. Located in Havre de Grace, MD, we employ highly trained people whose goal is to make our company the best service company in Central Maryland. Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings just like yours.
As a family-owned business since 1972, we understand the value of a comfortable, worry-free home. When you choose Level Home Services, you're working with an entire team of experts who have helped thousands of homeowners in the Havre de Grace MD and surrounding areas with their plumbing, drain cleaning, heating, and air conditioning projects, and are dedicated to helping you with yours.
After completing a Precision Tune-up (and any recommended repairs), your system will remain breakdown-free for six (6) months or we will come back and diagnose the problem during regular business hours for FREE! We guarantee that any air conditioner, heating system, or plumbing repair will be fixed right the first time.
Level Home Services provides dedicated service in residential and commercial air conditioner replacement, repairs, and maintenance throughout Anne Arundel, Harford, Cecil & Baltimore Counties. No job is too big or small, and we deliver 100% customer satisfaction on every project. We dispatch someone out as quickly as possible when you are in need of AC repairs.
Reviews (18)
Orlando G.
May 01, 2020
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We received their flyer for a spring tune up of our HVAC and scheduled an appointment. The tech arrived as expected and I told him we had no issues with our system , just wanted to have it cleaned. Well after two hours, the tech said he found multiple faults and quoted me all these repairs to be done. I told him thanks but it's working fine and appreciated the cleaning. He the proceeds to tell me he froze the system while working on it and that it had to defrost before I can switch it back on. I did and then the fan was not blowing air through the house. I called and he came back out
James D.
Apr 16, 2020
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Just had my Spring HVAC service. Technician was professional and informative as usual, but I wanted to comment on how careful Level Home Service was during the COVID-19 pandemic. Technician wore a mask, booties and gloves, maintained a safe distance, minimized contact with surfaces within the home, sent the receipt by email. The last thing we need during a home isolation period is to lose heat or air conditioning in the house. Very glad they are still on the job.
Terry K.
Feb 01, 2020
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We arrived at our home after being away for over a week and immediately noticed a water leak at our feed line to the guest room bathroom.
We were able to shut off the main feed and stop the leak but because the feed controlled the entire house we had no water supply.
I immediately called Level and I believe spoke to (I believe) , explained our situation and the need for emergency service . Rachael contacted the service manager and within a minute came back on the line and said a repair person would arrive between 3-5 , it was already 2 PM on a Friday when this occurred.
We received a text immediately
We were able to shut off the main feed and stop the leak but because the feed controlled the entire house we had no water supply.
I immediately called Level and I believe spoke to (I believe) , explained our situation and the need for emergency service . Rachael contacted the service manager and within a minute came back on the line and said a repair person would arrive between 3-5 , it was already 2 PM on a Friday when this occurred.
We received a text immediately
Scott F.
Feb 09, 2019
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We have used level in our personal home and when we bought a new property we decided to give them our business again. We explained we were replacing a boiler/radiator system and wanted to add ductwork for air conditioning. My wife met their estimator on the job site and went over the project. He took notes and asked me to call him to review. I called and he started with "before you get started we do not do ductwork projects the company is getting away from this and we will need to disqualify ourselves " Confused I asked do you have anyone you recommend "no we don't have anyone
M. B.
Oct 05, 2018
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Run from this company. They oversized the heater for our home. The air blows us out of the house and is noisy. They would not remove the oversized system. According to them, they had done the same thing in a townhome. The president told me that everybody wants to speak to the owner these days, perhaps if they installed the correct size systens,, that would not happen. Big mistake by them that cost me $16000.
Young Cath H.
Sep 21, 2018
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I would steer clear of this company. They are disrespectful on the phone while being deceitful about the type of work they do. The dispatchers can't seem to give you any information up front for any type of work and very unpleasant to talk to. Very unprofessional and rude when you ask questions. maybe need to get retrained by the owners or making too much money so they don't need your business.
I gave them two stars fearing company might pay to delete this post with one star.
I gave them two stars fearing company might pay to delete this post with one star.
Chris H.
Dec 07, 2017
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Predatory Pricing, buyer beware.
My home is being rented through a property management company. Level has been to my home twice, and both times they have been turned away. The first instance they claimed that my entire A/C unit needed replaced, holes in the coil, etc.. another company was sent to look at the home and found nothing wrong with the A/C unit other than a pinched condensate line. Line was changed, unit recharged and the other company was out the door for $186. Level wanted to replace the whole unit.
Today, they were sent to look at the heating unit. A motor replace for a quote of
My home is being rented through a property management company. Level has been to my home twice, and both times they have been turned away. The first instance they claimed that my entire A/C unit needed replaced, holes in the coil, etc.. another company was sent to look at the home and found nothing wrong with the A/C unit other than a pinched condensate line. Line was changed, unit recharged and the other company was out the door for $186. Level wanted to replace the whole unit.
Today, they were sent to look at the heating unit. A motor replace for a quote of
Susan H.
Aug 23, 2017
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Predatory pricing on a straightforward kitchen faucet installation. Plumber was there for a little over an hour and charged nearly $500. I supplied the faucet, so this was the charge for labor. The "estimate" was deceptive and by the time I realized it, I just needed to get the job done, so I paid the extortion level fee. It was a sickening experience.
A. S.
May 11, 2017
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Could not have asked for better service! We put our place on the market last summer and immediately our old AC failed. We called Level Heating and Air Conditioning for help and they responded almost instantly! We had them replace the old AC and they did a fantastic job. Now we have sold our place and the home inspection showed our furnace needed replacing. We called Level again and once again they came to our rescue. They replaced the furnace at a fair price with almost no down time.
I HIGHLY RECOMMEND LEVEL HEATING AND AIR CONDITIONING!!
I HIGHLY RECOMMEND LEVEL HEATING AND AIR CONDITIONING!!
Jerrica S.
Jun 07, 2016
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I saw that Level Home Services had great reviews online and I was pleased that they did not disappoint when I requested them to do some electrical work. They answered my online inquiry almost immediately and had an electrician come out to give me an estimate that same week. Edgar was very professional and knew exactly what needed to be done. He provided a listing of several package levels of services for me to decide what would best suit my needs and price point. He was available to do the job only a few days later at my request. Both times Edgar arrived before the time slot which I loved because
Ben B.
Apr 27, 2016
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When I used Level Electric for my business last year, they were fair, so I called them to my home when I lost power to my detached garage. The tech Jim showed up and quickly discovered that my 40 amp breaker was bad. He changed it out which restored my electricity to my garage. He then preceded to make sure that the electricity in the garage was working properly. All this took 45 minutes. He presented me with a bill in the amount of $307.00. I questioned him about their hourly rate. He told me they charge $130.00 an hour. I asked how he came up with $307.00. He said that price included
Good C.
Mar 04, 2016
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I am reviewing this technician two times because he came to two different locations of mine and performed the same quality service.
Was called by Level Home Services because they were having a promotion. I was scheduled at a time that was convenient for me. Mike P. was the technician. He seemed to be extremely thorough and knowledgeable. He explained what he was doing, what my options were and did not try to force products I didn't need.
Was called by Level Home Services because they were having a promotion. I was scheduled at a time that was convenient for me. Mike P. was the technician. He seemed to be extremely thorough and knowledgeable. He explained what he was doing, what my options were and did not try to force products I didn't need.
Sigena S.
Feb 24, 2016
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Michael P.
Jan 08, 2016
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Excellent customer service!!! Trustworthy! Thie serviceman (Mike P) was very informative on maintaining the heating system. The customer service representative over the phone (Suzzie) was exceptional and provided great support. Level will ensure any and all issues are handled properly and in a timely matter.
C. P.
Oct 21, 2015
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We called what used to be Kite and Key Electric, which has apparently merged into Level Home Services. Talk about sticker shock. First they charged us $80 to spend ten minutes in the house looking at the electric we needed re-wired and provide a written estimate. Then they came up with an estimate twice as much as any other we've received for any of the work we've done in our home so far, when the job is by far the smallest we've needed. If you have a row home in Baltimore City and want to throw money into the wind, call Level Home Services. Otherwise, ask your neighbors for another
Andy V.
Oct 07, 2015
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I live in a row home in Baltimore City. My AC condenser is on the roof and was looking in poor shape. The base it was on was falling apart, made out of wood, and needed to be reset. The tech, Steve, who was there to service my furnace, gave me a great price to fix it which included disconnecting it, cleaning the roof, making sure there were not any penetrations and re-mounting it on a new base. A week later the installers came and did an awesome job. Kuddos Level!
Michael T.
Jul 17, 2015
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I've been waiting over 2 weeks for a quote , not even for work to be done.
I call just about every day and ask for the manager to call me and let know what's going on but it seems they just don't care about their potential customers.
I would never suggest them to Any one ... I'm so disappointed in the couple positive reviews I read on here it is clear this company does not have it together.
Be cautious when dealing with this company as they dropped the ball even before the work starts.... how bad would it be if they started a project and left it done incomplete. ..
I would
I call just about every day and ask for the manager to call me and let know what's going on but it seems they just don't care about their potential customers.
I would never suggest them to Any one ... I'm so disappointed in the couple positive reviews I read on here it is clear this company does not have it together.
Be cautious when dealing with this company as they dropped the ball even before the work starts.... how bad would it be if they started a project and left it done incomplete. ..
I would
Tom B.
Nov 27, 2013
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FANTASTIC!!!!!
From the initial call, the sales rep (Steven) to the technicians (John and crew) that installed the new system, to the electrician that works with the company (sorry, I cannot remember his name at the moment), this has been one great experience. Level KNOWS what customer service and customer care is ALL about, and they do it with a smile.
Our hats are off to some wonderful crew!
From the initial call, the sales rep (Steven) to the technicians (John and crew) that installed the new system, to the electrician that works with the company (sorry, I cannot remember his name at the moment), this has been one great experience. Level KNOWS what customer service and customer care is ALL about, and they do it with a smile.
Our hats are off to some wonderful crew!
