A Stepping Stone, Inc started as what most would call a "Mom & Pop" business in Plant City, Fl. Since its conception in 1990, A Stepping Stone has grown to be one of the largest & most trusted HVAC companies throughout central Florida. A Stepping Stone was founded by a husband & wife team, Sam & Denise Stone.
After years of demanding work, Sam began to train his 3 sons to take over the family business. However, that day came sooner than expected when Sam passed away in 2009. These days, 2 of the 3 boys are running the company alongside those that were trained by Sam directly. Efficient heating and air conditioning services are crucial for every Florida homeowner.
In the hot, humid climate of the greater Tampa Bay area, you need an air conditioner that will keep both the heat and humidity at bay. Winters come with occasional bursts of chilly weather that make a touch of warmth incredibly welcome. From heating and cooling to indoor air quality, A Stepping Stone Air Conditioning & Heating has you covered.
After years of demanding work, Sam began to train his 3 sons to take over the family business. However, that day came sooner than expected when Sam passed away in 2009. These days, 2 of the 3 boys are running the company alongside those that were trained by Sam directly. Efficient heating and air conditioning services are crucial for every Florida homeowner.
In the hot, humid climate of the greater Tampa Bay area, you need an air conditioner that will keep both the heat and humidity at bay. Winters come with occasional bursts of chilly weather that make a touch of warmth incredibly welcome. From heating and cooling to indoor air quality, A Stepping Stone Air Conditioning & Heating has you covered.
Services
A Stepping Stone, Inc started as what most would call a "Mom & Pop" business in Plant City, Fl. Since its conception in 1990, A Stepping Stone has grown to be one of the largest & most trusted HVAC companies throughout central Florida. A Stepping Stone was founded by a husband & wife team, Sam & Denise Stone.
Reviews (20)
Jann Barrett
Sep 20, 2021
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Our A/C unit is only 7 years old. I called A Stepping Stone for a minor issue. My condensate drain was clogged. They claimed to have fixed it. A few days later, our overhead unit was dripping even more. I called them and they scheduled us for service 2 days later. The technician claimed the previous technician didn't replace the AC drain line cap appropriately, which was causing the problem. He said he fixed it. 2 mins later, more dripping. So, he angled our drain pan, so it would flow better towards the drain line. Meanwhile he tells me, it going to cost $9500, should we have to replace our unit
Claudia Ritter
Aug 17, 2021
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C. Grubbs
Aug 05, 2021
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Integrity and transparency are of no importance to this company.
I notified them of the AC not cooling. Tech #1 came out and stated that the TXV (valve) is the issue. I paid the $95.00 fee & was then quoted $520.00 for the repair.
The part came in and Matt said he can install today. Due to short notice, I declined but requested and agreed to Friday as the first call in the AM. Matt said that Tech #1 lives in Winter Haven and will keep the part on his truck so he can come directly to my home. Also, expect a call around 7:30am before his arrival.
No call, No show. I had to call the company to
I notified them of the AC not cooling. Tech #1 came out and stated that the TXV (valve) is the issue. I paid the $95.00 fee & was then quoted $520.00 for the repair.
The part came in and Matt said he can install today. Due to short notice, I declined but requested and agreed to Friday as the first call in the AM. Matt said that Tech #1 lives in Winter Haven and will keep the part on his truck so he can come directly to my home. Also, expect a call around 7:30am before his arrival.
No call, No show. I had to call the company to
Melissa Badcock
Jul 31, 2021
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I am absolutely appalled by this company. We returned from vacation to our A/C not cooling properly. The unit is 6 months old, and is under warranty. I was promptly called back by an A/C tech, who said he would be there within an hour. He never showed up or called to say he couldn't make it. In lieu of wasting an evening, and potential AC issues, I asked for a complimentary maintenance request for a cleaning the drain lines. I was immediately denied, due to the fact this is normally a homeowner's responsibility. I asked for the owner's information so I could talk to them directly versus going through
Sydney McAllister
May 26, 2021
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Positive: Professionalism, Quality
Great service experience for my maintenance. My service technician Na’gee was polite and professional. Took the time to tell me about my maintenance and decided to purchase the ultraviolet lights for my to air handlers. Came out the same day as well to take care of my AC system. Thanks!!
Service:Â HVAC maintenance
Great service experience for my maintenance. My service technician Na’gee was polite and professional. Took the time to tell me about my maintenance and decided to purchase the ultraviolet lights for my to air handlers. Came out the same day as well to take care of my AC system. Thanks!!
Service:Â HVAC maintenance
Matt Rhine
May 11, 2021
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Effie Orfanides
Apr 19, 2021
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Positive: Professionalism, Punctuality, Quality, Value
I had a wonderful experience with A Stepping Stone in April 2021. The service tech Na Gee was very knowledgeable and went above and beyond to make sure that I was all set in my new house! I will continue using this company, and would recommend them to anyone needing to have AC maintenance!
Services: AC maintenance, HVAC maintenance
I had a wonderful experience with A Stepping Stone in April 2021. The service tech Na Gee was very knowledgeable and went above and beyond to make sure that I was all set in my new house! I will continue using this company, and would recommend them to anyone needing to have AC maintenance!
Services: AC maintenance, HVAC maintenance
Michelle Nelson
Apr 03, 2021
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Completely editing my original comments. Stepping Stone was extremely diligent in making a difficult AC unit better. My parents purchased a home from Sun Rise Homes. Stepping Stone did an excellent job on their AC system. I was very skeptical because it took so long for the problems to be corrected but after another repair person checked their system I learned that the system was plugged up (my fault - I forgot to do the monthly vinegar maintenance task). Heat Wave AC was very complimentary of the unit and how well it had been repaired/rebuilt. I was really doubting Stepping Stone but looking back
Lexie Jones
Jan 28, 2021
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Positive: Professionalism, Punctuality
Better than expected! Our technician, Logan was very polite & took all the right precautions for the safety of of us all. We had multiple questions about the issues/management of our new home AC system. He politely answered all questions with great explanation. Will definitely be using Stepping Stone again in the future.
Service:Â Duct and vent cleaning
Better than expected! Our technician, Logan was very polite & took all the right precautions for the safety of of us all. We had multiple questions about the issues/management of our new home AC system. He politely answered all questions with great explanation. Will definitely be using Stepping Stone again in the future.
Service:Â Duct and vent cleaning
Gary Lemons
Jan 18, 2021
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As a longstanding customer of A Stepping Stone, we received service today related to our air-conditioning unit. Our service worker's name is Jose. His work on our air-conditioning unit today was ABSOLUTELY OUTSTANDING! He showed me every detail during his service work. He also gave me some very clear suggestions about how to keep our unit functioning well. We would very much like for Jose to work with us again. We really appreciate his expertise!
Roman Sereda
Jan 15, 2021
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Steppingstone installed both of our AC units as part of new construction. I had signed up for twice a year service but one of the AC units keeps failing every six months with a different problem, usually right after the service. Although, this is most likely a coincidence. Had a coil problem that damaged our ceilings. The coil was under warranty by the manufacture, however labor was not covered. After multiple calls to the business they came out about a week later to take a look at the problem for 2 minutes and charged me $95 for a service call. Took them another 2 to 3 weeks to get the part, which
Maria Lisa Pardo
Jun 28, 2020
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Would NOT recommend this company. We paid $120 dollars for their twice a year inspection. They inspected in April of this year and nothing was found to be wrong. On June 23rd of this year our air stopped working and we had to call out a technician and $95 dollars later we’re told our coils need a level 2 cleaning which will cost $545. I did manage… to get the $95 credited back because had we known in April we could have gotten it taken care of. We scheduled our service for Friday June 26th. I waited from 12 to 6 and no show. They did call to apologize and said they would be out Saturday
Aeryn Featherston
Nov 01, 2019
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Extremely upset with this company. We are under warranty with a new build. We have only been in our house for 2 months and the AC unit needed a charge the first week and is consistently having humidity issues. We have been stood up by A Stepping Stone 3 out of the 5 times we have called them for appointments. My husband and I have had to call out… of work to wait on them, for them to never show up. We had a 12 to 6pm window today and still no call from anyone. I called the after hours answering service twice to complain and twice they stated the on call technician would reach out to me.
Rosann Vaas
Oct 10, 2019
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Jacqueline Smith
Jul 01, 2019
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I wanted to thank Raefeal for coming to my house 30 mins after he got the call he took his time and serviced my ac it was down for two weeks before he came he was very professional and knowledgeable about his job and took pride in what he was doing because of him i was able to sleep well that night ac is fixed and is blowing colder than ever!!! I would definitely recommend this business to my entire family because of him!!!!!!!!!
Rodriguez Ale
Jun 24, 2019
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Christel King
Jun 14, 2019
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Sarah Schaefer Rhine
Mar 07, 2019
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Dolorene Teper
Sep 19, 2018
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Just had Brett complete the semi-annual maintenance call on my ac unit. He’s very personable and knowledgeable and did a great job! He noticed some “biological material” (I’d call it mold) on the inside of my indoor blower and motor and recommended and installed a UV light to counteract it and prevent it in the future. He also gave me some great tips on keeping my unit in good working order between maintenance checks. Highly recommend Brett and A Stepping Stone!
Jason Roach
Aug 17, 2018
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I have a new construction home that the HVAC was installed by stepping stone and I cant get my house below 79 degrees. the temperature is different in every single room. I have had 5 technicians out and the managers and have gotten nothing resolved. this has gone on for three weeks now. Everyone that comes out wants to argue before the step foot in the house. I have had the manager of the Company come out and got the worst customer service I've ever experienced. This company is an absolute joke. Dont waste your time or money here
