Express Flooring will be donating a portion of every sale in October to Breast Cancer Research. What's the right style? What material wears best and resists pet stains? There's a lot that goes into picking the right flooring. Express Flooring makes it easy. From budget and timing, to materials and installation, we'll help you buy flooring like a pro all in the comfort of your home.
Our Design Consultants are experts at taking the stress out of selecting your new flooring. From color matching to style selecting, our free decorative advice will make you feel confident in your choice. Our large inventory and trained fleet of expert craftsmen allow us to install as quickly as the next day.
Express Flooring is a professional floor covering provider of both residential and commercial solutions in the greater markets of Arizona & Texas. To provide our customers with a superior floor covering experience by offering the finest quality products, and unparalleled customer service.
Our Design Consultants are experts at taking the stress out of selecting your new flooring. From color matching to style selecting, our free decorative advice will make you feel confident in your choice. Our large inventory and trained fleet of expert craftsmen allow us to install as quickly as the next day.
Express Flooring is a professional floor covering provider of both residential and commercial solutions in the greater markets of Arizona & Texas. To provide our customers with a superior floor covering experience by offering the finest quality products, and unparalleled customer service.
Services
Express Flooring is a professional floor covering provider of both residential and commercial solutions in the greater markets of Arizona & Texas. Our mission statement is: To provide our customers with a superior floor covering experience by offering the finest quality products and unparalleled customer service.
Purchase with full payment required. Minimum purchase apply. Offer good while supplies last. Valid at initial consultation only. Rules subject to change. Taxes, port charges, transportation to and from destination, and processing fees are not included. Express Flooring has had the pleasure of helping beautify thousands of homes in your surrounding communities for more than a decade.
Flooring isn't made to look good in the store, it's made to look good in your home. So why would you buy it before seeing the styles in the comfort of your own home? Express Flooring eliminates the hassle, anxiety, and frustration from the entire process by bringing the store to your door. This ensures that every customer is ultimately satisfied with their selection and purchase, all the way through installation.
Carpet flooring has some very specific requirements if you expect it to reach its full lifespan potential. We answer a lot of questions about this floor covering, so we'd like to offer answers to some of the most frequently asked carpet questions here today. If you have further questions, feel free to visit us and speak with one of our associates personally.
Reviews (19)
Lr H.
Feb 12, 2021
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We only had our floors roughly 2 months before we notice markings in our so called upgraded floors that won't bend , tear or scratch on the linoleum. Yes they give you a 40 year warranty and 25 year service warranty.. but they wanted to charge me roughly $400 to get the flooring repair with "stretching & heat special technique" they're using. Please keep in mind isn't covered by the "impressive warranty" that they (Express Flooring) provide. Since they stand behind such a great quality flooring why do I have to invest another nickel for repairs with in 2
Krissy M.
Jun 26, 2020
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Update #3 So after all of the reassurance that they would NOT be sending the same guys, guess who shows up at my door? They tried really hard to fix it, but it's not right. He can't fix the fuzzy look of the carpet as it was wore down from constant raking and some areas look discolored. I know that the install was a problem form the beginning and NOTHING they do at this point is going to fix it. I am now waiting for Sam, the supervisor, another person who needs to look at it. Their QA guy was out on Monday and said it was bad. But apparently we need more people. I am now really starting
Noah A.
Feb 07, 2020
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I'm updating this to note that Express Flooring saw this review and contacted me to make things right in the form of a partial refund so that I can take care of the issue myself. I'm not happy that it had to get to this point for me to be contacted by someone at Express, and I'm not happy that I was originally promised something that couldn't be delivered, but I am satisfied with the job overall. I will consider working with Express again on my next flooring project but will consider other options as well.
David H.
Jan 31, 2020
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Jennifer S.
Jan 31, 2020
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2/8/20 - Devon at Express Flooring called and scheduled install for my Mom on 2/7. She was very happy with the team that showed up at 9am as planned, moved quickly and professionally and were complete with the install in 4 hours.
This was not originally a smooth process but once Devon got involved we feel very satisfied. Thank you!
This was not originally a smooth process but once Devon got involved we feel very satisfied. Thank you!
Amy S.
Jan 25, 2020
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Horrible experience. Never finished my carpet installation and now just cancelled on me again. 3rd cancellation! They took my money, $8k dollars, but now not coming to finish the job. Manager said I will be made a priority now...now you will make it a priority? So you weren't before? I honestly wish I could just get my money back and go someplace else. If you want quality good carpet installers do not use Express Flooring.
This doesn't even compare to the horrible installer on the day of the job and the sub-par job that he did. Now to have horrible customer service to even just finish
This doesn't even compare to the horrible installer on the day of the job and the sub-par job that he did. Now to have horrible customer service to even just finish
Sherri M.
Nov 28, 2019
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Express Flooring horrible service.
I was promised by Jarod my floor would be started November 6- finished November 8...today 11/27 still not done!
Unprofessional, calls not returned, promised return calls never happen.
I have posted pictures of holes in the wall, trim broken, Sonos stereo system (bought October 2019) broken, unfinished corners and floors!
Do Not Hire Express Flooring they do not keep their promises!
I was promised by Jarod my floor would be started November 6- finished November 8...today 11/27 still not done!
Unprofessional, calls not returned, promised return calls never happen.
I have posted pictures of holes in the wall, trim broken, Sonos stereo system (bought October 2019) broken, unfinished corners and floors!
Do Not Hire Express Flooring they do not keep their promises!
Michael K.
Oct 28, 2019
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(10/28/19) So... 4 days, 5 phone calls, hung up on twice, 1 missed appointment, 3 emails I was promised that have not been received. And I still haven't even met with them yet. Aching with curiosity of how things will go should my wife and I decide to do business with these people. Will update accordingly.
(10/29/19) I caught the company reply this morning. Called as instructed. Asked for Henry as instructed - "to be taken care of right away"... Got a voice mail. Left a message. Been a little while now, no call back yet.
In the mean time... I made one single call to
(10/29/19) I caught the company reply this morning. Called as instructed. Asked for Henry as instructed - "to be taken care of right away"... Got a voice mail. Left a message. Been a little while now, no call back yet.
In the mean time... I made one single call to
Mark O.
Sep 06, 2019
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Do not use Express flooring!! We just purchased carpet for our home 3 month's ago and now having wear issues with the carpet installed in the master bedroom.
At this time we are waiting for a second inspection from a third party company and getting the run around from Express flooring. I've asked for the carpet to be replaced with the same style carpet that was installed in our living room and it falls on deaf ears
Customer service is definitely not a priority for Express flooring!!
Attached is an email I received from Express flooring. Great customer service??
I apologize for the
At this time we are waiting for a second inspection from a third party company and getting the run around from Express flooring. I've asked for the carpet to be replaced with the same style carpet that was installed in our living room and it falls on deaf ears
Customer service is definitely not a priority for Express flooring!!
Attached is an email I received from Express flooring. Great customer service??
I apologize for the
John F.
Aug 30, 2019
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The final email sent to Express Flooring after a back and forth. They have completely lost my trust.
Well, you win. I will not have you replace the carpet that was obviously not what we had asked for. Im not pay for the reinstall. Your salesman over promoted the carpet that we purchased and it did not live up to the standards that we were requesting and your salesman described. I will never uses Express again and we will make sure anyone we know hears my story and guide them away from your company. I'm sure your company will be just fine without me or the people I know. I was obviously too
Well, you win. I will not have you replace the carpet that was obviously not what we had asked for. Im not pay for the reinstall. Your salesman over promoted the carpet that we purchased and it did not live up to the standards that we were requesting and your salesman described. I will never uses Express again and we will make sure anyone we know hears my story and guide them away from your company. I'm sure your company will be just fine without me or the people I know. I was obviously too
Gloria G.
Jul 09, 2019
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Mandy J.
Jul 04, 2019
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Just had new floors installed with express flooring. The experience was amazing. Everyone was so helpful professional and friendly. Neil did a great job helping us select the right product. Carlos and Ricardo did an exceptional job with the install. The project went so quick. My house looks amazing and makes me want to come home after work. I would highly recommend express flooring.
Jason Y.
May 31, 2019
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We bought a used home in surprise, which carpet was original (2002). We got a quote from Lowe's and express
Lowes send the sheep and just measure and say they'll call u with a price
Express send the wolves
We ended up going with Express after some back and forth on cost
I'm giving 3 stars because Carpet and install went well (so far)
Demaret for too pushy at meeting
And
30 year warranty that Neal constantly kept talking about us a run around, which I assume you will have to jump through hoops to benefit a claim
We ended up paying $2000 out the door for around 900sf of carpet
Lowes send the sheep and just measure and say they'll call u with a price
Express send the wolves
We ended up going with Express after some back and forth on cost
I'm giving 3 stars because Carpet and install went well (so far)
Demaret for too pushy at meeting
And
30 year warranty that Neal constantly kept talking about us a run around, which I assume you will have to jump through hoops to benefit a claim
We ended up paying $2000 out the door for around 900sf of carpet
Real R.
Apr 10, 2019
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As a consumer I should be able to voice my experience and opinion and not be afraid to face legal repercussions.
I don't look forward to working with this company for a lifetime (they installed my floor and are the only ones who can "guarantee the installation"). As soon as my $10k is paid I will be very particular on when I want something fixed due to installation issues.
I had Express come out to replace some broken and chipped tiles that were installed and they replaced one broken one, one chipped one, and then COLORED IN THE CHIPS ON THE REST! at first sight I thought the
I don't look forward to working with this company for a lifetime (they installed my floor and are the only ones who can "guarantee the installation"). As soon as my $10k is paid I will be very particular on when I want something fixed due to installation issues.
I had Express come out to replace some broken and chipped tiles that were installed and they replaced one broken one, one chipped one, and then COLORED IN THE CHIPS ON THE REST! at first sight I thought the
Lyn M.
Apr 07, 2019
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I can't give any stars because after meeting for a quote I felt so disrespected I will not do business with Express Flooring. Person was very nice but they apparently use a formula much like a car salesman. First estimate for 3 rooms of vinyl flooring was over $18,000. I was so shocked I started laughing. So he quickly said he could probably yet it to 10,000 with discounts, we were paying cash, first appointment by purchase gets a discount etc. We laughed. Then he said he would call his boss ( another car salesman strategy) and came back with $6,000. The exact quote I had told him we got from
Larry E.
Apr 01, 2019
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I would of giving these liars a zero or no stars if I could, But lets start off with the sales lady(I wont say her name) But she was kind and not pushy. But what I don't like are LIARS and she told my wife and I that all installers are employees of Express Flooring. Which I thought was kinda off a bit. And she also said the job would be done in 2 days at the most. Well fast forward to 1 April 2019 and it's been since November 16th 2018 and we had to hire other contractors to get the job done that not only I didn't finish, but fix the flooring they screwed up and is coming in-done
Francisco C.
Mar 04, 2019
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Laura C.
Mar 02, 2019
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I would give 5 stars but the salesman was too pressuring and the install time that we were led to believe would take place, actually didn't happen until early afternoon and lasted until 7 pm.
We decided to go with Express in spite of the high pressuring from the salesman. He did convince me that the darker color would contrast better than a lighter one, and I will have to agree.
I'm not entirely sure that we would have gotten a better deal somewhere else, but with being pressured into doing next day install and all of the "discounts" so we decided to go ahead. The lifetime
We decided to go with Express in spite of the high pressuring from the salesman. He did convince me that the darker color would contrast better than a lighter one, and I will have to agree.
I'm not entirely sure that we would have gotten a better deal somewhere else, but with being pressured into doing next day install and all of the "discounts" so we decided to go ahead. The lifetime
Sheila D.
Jun 08, 2018
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While it's easy to blast out a review when we are angry or disappointed, we need to make the same effort to applaud a good experience as well. On Saturday afternoon I had a sales call
Scheduled with Express between 3-5. Salesman called to say he was running late, so he got to the house around 5:45. I knew exactly what I wanted so that made the rest of the visit easy. He didn't try to up-sell or talk me into something I didn't want. I carpeted my family room with a Berber and I did the tear-out of the laminate flooring that was down, so the installers could start with a clean
Scheduled with Express between 3-5. Salesman called to say he was running late, so he got to the house around 5:45. I knew exactly what I wanted so that made the rest of the visit easy. He didn't try to up-sell or talk me into something I didn't want. I carpeted my family room with a Berber and I did the tear-out of the laminate flooring that was down, so the installers could start with a clean
