Yates Flooring Center

We have used Yates several times now. They have a great selection and great prices. However, Emiliano is why we keep coming back. He is always very helpful and knowledgeable.

I should have read the reviews first so didn't waste my time. I noticed not a single review was answered by the company. This I
Indicates to me they could care less. Upon entering my wife and I were greeted by the staff, but not a single one of them offered to help or seemed as if they didn't want to. I was In customer service for over 20 years so i can read body language. The receptionist was upbeat, friendly and informative, but the sales people standing around blew us off. We started looking around with no help, I guess it's my job to beg for help. We sat down at a table

Patsy is so helpful and easy to work with. Replaced some old carpet in my home office and tackled this do it yourself project over the weekend. Still have to complete the trim work, but loving the look already! I had looked elsewhere and couldn't find exactly what I wanted. Was pleasantly surprised to find exactly what I wanted AND better prices at Yates!

Patsy is the BEST! Go in and let her help you find exactly what you're looking for too! You won't regret it!

Went in to get new flooring for entire house. Picked out what we wanted. They came and measured said we would here back in a day or two for an estimate. 10 days later we have still not heard back. Went to another business. They measured that day gave estimate the next day. Needless to say they got our business

We are updating our bathroom- counter top, bath tub backsplash & upgrading to a glass/tile shower. After seeing the commercials for Yates, we went for a visit, taking a piece of our tile & floor to match backsplash, accents and shower tiling. I was hoping for design experience, material selection and a turn key-one stop shop of our tile & glass shower.

The salesperson gave very little design input. I think he was more involved in the Tech - TCU game than he was our project. The ideas revolved around our tile choices and his ideas were on the "bold-make a statement" rather

We had Yates Flooring Center install Stain Master Luxury Vinyl Tile by Dixie in our home a couple of weeks ago. It is beautiful, they did a great job installing it and we are very pleased with our choice. We'd had 25 year old carpet and it was way overdue for replacement. Our salesman Dave was fantastic and followed up with overseeing the installation to make sure all was going well and that we were pleased with our choice. I will definitely recommend Yates Flooring and Dave to my friends. Thank you Dave and Yates Flooring for the excellent customer service!

I am writing to compliment one of your employees in Midland, Rebekah Stallings. I wanted to purchase a small amount of tile and she helped me at the store. There was some difficulty in getting the tile ordered because the size I wanted was not in the computer database. She worked on this issue for several days, kept in contact with me during the process, and eventually worked out the problem. Rebekah went above and beyond standard customer service and really worked hard to help me and resolve the issue.

I am hoping to replace the carpet in my home in the near future, and the first call I

I went to shop for tile one day about 1:00. Had never been there before. The customer service was atrocious. It was like is was invisible. The staff were more interested in talking to each other than helping a customer. I will be spending my money somewhere else.

We weren't sure what we needed exactly or where to start on our project to cover our brick fireplace with rock. From the moment we walked into Yates the front desk personnel were friendly and arranged for us to meet Will Truby. He spent an extended period of time helping us understand what our options were and outlining the process. He explained the types of rock and helped decide whether to do the job ourselves or arrange an installer. We left without deciding and chose to explore all our options. None came close to what Will and Yates offered. We went back a couple of weeks later and he

Knowledgeable friendly staff! They provided us with customized service tailored to meet our taste all while staying within our budget. Couldn't be happier and have recommended Yates to others we know. Thank you!

Horrible service. They took months to get my floors done and they still aren't right. First installers couldn't do the job and we had to wait 2 weeks for another team to come out. I have bubbles in my floor and they have excuses and never show up.

I just wanted to say that I think the other person meant to put five stars after reading his positive review of Yates. They are great people there and are always willing to help you out in finding the perfect flooring or countertops or backsplash for you.

Our experience with Yates was one disappointment after another. The entire staff including the "designer/decorator" we were directed to was a mess. It was like a constant game of "who's on first". Tile samples were ordered but never received. Phone calls and emails were never returned. In the end changes to our order were made without our knowledge or approval at a substantially higher cost. Will not be shopping here again.