As your Carfax Certified car dealer in Cincinnati, we here at Courtesy Automotive provide for your every automotive need. Please feel free to explore our website to see our extensive inventory of used cars and SUVs. In addition to our friendly and knowledgeable sales staff, we also provide financing, service, and parts.
Come visit us, give us a call, or contact us via this website and let us show you why our customers prefer Courtesy Automotive. As your car dealer in Cincinnati, we carry a large selection of used vehicles. If you need help finding us, check out our hours and direction page. At Courtesy Automotive, we look forward to helping you into the vehicle you deserve.
Our Service department is staffed with the most qualified technicians ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
Come visit us, give us a call, or contact us via this website and let us show you why our customers prefer Courtesy Automotive. As your car dealer in Cincinnati, we carry a large selection of used vehicles. If you need help finding us, check out our hours and direction page. At Courtesy Automotive, we look forward to helping you into the vehicle you deserve.
Our Service department is staffed with the most qualified technicians ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
Services
Sales Manager Gary Heflin I have been working in the family business since I was 8 years old. My dad would bring me in to sweep up the service department on Saturdays after little league games. I enjoy helping our customers with any of their automobile related decisions and concerns. Your concerns are my concerns, and I strive to make your experience here at Courtesy a great one.
Reviews (22)
Candace Herndon
Dec 26, 2021
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Stefan Smothers
Dec 19, 2021
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Andersoncache Andersoncache
Nov 02, 2021
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Jim P.
Sep 28, 2021
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I bought a low mileage utility van here. The previous owner had painted the rear windows black for privacy/safety reasons and I asked the salesman if he thought the paint would come off, neither of us were sure it would. I also needed to store the van for three weeks after purchase before taking it home.
Courtesy stored my van at no charge and when I picked it up the windows were as clean as new, no trace of paint!
I drove the van regularly for two days before receiving a warning from the engine/drive train system. The service manager viewed the warning and told me the van was unsafe to drive
Courtesy stored my van at no charge and when I picked it up the windows were as clean as new, no trace of paint!
I drove the van regularly for two days before receiving a warning from the engine/drive train system. The service manager viewed the warning and told me the van was unsafe to drive
Liv I.
Aug 06, 2021
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I'm giving this business a two-star (vs 1-star) rating only because on two prior occasions I had minor collision work done through the body shop. The manager and assistant are consummate professionals and did a great job across the board --Communications, Customer Service, and the work on my vehicle more than met my expectations. The same can't be said of the service dept. -- who didn't even bother call and tell me my car was ready -- during a recent repair *broke* the panel surrounding my gear shift in three places while removing it, glued it back together (poorly) and claimed
Andrea Wardle
Mar 01, 2021
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I just purchased a used vehicle from them. It was the easiest, most efficient car purchase I’ve ever experienced. I went in on the defense and fully armed, ready for typical salesman tactics. I didn’t have to pull anything from my arsenal. They weren’t pushy and they didn’t waste my time. I was out in under an hour after I decided I wanted to buy the car. They deal in volume car sales and they don’t work on commission, which I think helps. I’m from out of state and everything regarding the taxes and how the title will be handled was explained in detail. I’m very pleased with my experience
Brian Saylor
Feb 27, 2021
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This body shop is awesome!!!! I had Adam the manager take care of fixing my sons car after a an accident. This guy deserves a raise he is on the ball with his attention to detail he went above and beyond my sons car looks better than whenever we bought it GREAT JOB from start to finish thanks Courtesy!!!!!
Sara Brown
Feb 02, 2021
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James Hollenberg
Aug 30, 2020
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I would not suggest this place. I was interested in a Honda Ridgeline, but I took it to a mechanic to have it checked first. The tires were 7 years old, but in good condition and the axle needed to be fixed, which my mechanic said it was not a big deal and he would give me a discount. My wife told KC this information and the dealership never brought it up again. Two days later my wife was in the middle of a deal with KC and agreed on a price for a Honda Ridgeline. Out of nowhere KC sent a text that said, "I asked my boss. He said we cannot do that. Thanks for the offer we appreciate you looking
Carly D.
Aug 09, 2020
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Jacqueline T.
Jul 11, 2020
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This review is for Courtesy's body shop. A friend recommended them to me, and I cannot speak highly enough of the awesome team there. After a minor fender bender, my Toyota Corolla was in need of a whole new bumper. Kelsey and Adam did a fantastic job of getting me scheduled, and ensuring the repair was done absolutely perfect. As you can see from the pictures, the replacement and paint job were done exceptionally well. It looks just like factory original work! Having been in a previous accident of the exact same nature, I can say without a doubt that Courtesy's auto body work is superior
Sarah Phipps
Jul 07, 2020
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I saw a van on their website and decided to go to check it out. K.C. was amazing! He greeted me when I walked into the sales room and provided a no-pressure experience. He showed me the van, let me play with all the buttons, and then sent me on my own to test drive it. The van was exactly what I wanted. K.C. was never pushy or tried to offer me anything I didn't want. We chit-chatted about what I was going to do with the van and he seems genuinely interested in my plans. I bought it right then and there.
I've only bought one other car in my lifetime and K.C. made it an easy and stress free experience
I've only bought one other car in my lifetime and K.C. made it an easy and stress free experience
Ryan D.
Jun 15, 2020
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This place thrives on people not knowing anything about vehicles. Textbook definition of why mechanics get bad names.
They tell customers things are wrong or not running correctly with their vehicles and end up doing repairs without asking for consent or having paperwork signed.
I called on my partners behalf (because I am mechanic) and was immediately talked to rudely by a manager (Jeff) who attempted to lie & tell me my partner asked for these repairs with him not knowing she was sitting beside me the entire conversation.
Take your business to a dealer or a local trusted mechanic. This
They tell customers things are wrong or not running correctly with their vehicles and end up doing repairs without asking for consent or having paperwork signed.
I called on my partners behalf (because I am mechanic) and was immediately talked to rudely by a manager (Jeff) who attempted to lie & tell me my partner asked for these repairs with him not knowing she was sitting beside me the entire conversation.
Take your business to a dealer or a local trusted mechanic. This
Kyra B.
May 05, 2020
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For a long time I could only say good things about this place but today was completely taken advantage of. Dropped my car off to get a coolant leak looked at to see what the problem might be. It took several hours for them to look at the car which I understand, they must be busy with everything going on. However after finally looking at the car they did not call me to speak about the problem, what they found, or how I would like to move forward. Instead they ordered the part and proceeded to fix it before giving me an estimate. I had to call several times to check up and they said they would call
Marisa C.
Aug 30, 2019
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This place disgusts me. DO NOT BUY A CAR HERE. Slimy. Not friendly and is filled with over-confident salesmen who just want to push a sale out the door. They say they have A+ service, but if I were grading them, I'd give them an F-.
We were out looking for a car and found one we were interested in. We were upfront with the salesmen and even scheduled an appointment to have the car looked at by a third-party mechanic. We said "if everything checks out and the mechanic says the car is okay we are definitely going to buy it". The salesmen agreed with this plan. Within just 4 days
We were out looking for a car and found one we were interested in. We were upfront with the salesmen and even scheduled an appointment to have the car looked at by a third-party mechanic. We said "if everything checks out and the mechanic says the car is okay we are definitely going to buy it". The salesmen agreed with this plan. Within just 4 days
Jake M.
May 02, 2018
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This place is garbage. They charged me money for a throttle position sensor and then installed it incorrectly and we came back and they told us it was the wiring and would cost us another 250? Took it to a local friend he said they're idiot if they don't know how to install something about the size of your fist that only requires to screws and an iq
Avoid at all cost
Also I came here for brakes and they said 450 for one set of brake pads and rotors then I said no way, thy call me back in 5 min and say 350?! I told them to pound sand!! Rah!
Avoid at all cost
Also I came here for brakes and they said 450 for one set of brake pads and rotors then I said no way, thy call me back in 5 min and say 350?! I told them to pound sand!! Rah!
Tiffany A.
Jan 12, 2018
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I had my husband's car taken here for service due to my regular shop being super busy. Had I known that the car wouldn't be fixed until the same day my regular shop said, I would not have come to this shop. Not only were they slow, but there was a lack of care and courtesy. My information was lost, I was not contacted regarding delays in service, and when I voiced my concerns I did not receive an apology or any remorse. The only person that was awesome was Tanner. Needless to say I will not be back
Joe Stazak
Sep 03, 2017
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Courtesy Automotive has always given me fantastic service on my older (11 years) vehicle, without pushing for service that was unnecessary or misleading. When it was time to buy a new vehicle, I was able to quickly test drive numerous vehicles, get historical information on them, service records, and was not pressured to make a decision over the couple month period that I looked at cars. I would highly recommend buying a used vehicle from Courtesy.
Shannon M.
Mar 21, 2017
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This was the one of quickest and easiest car buying experience I have ever had and I have purchased 8 cars. I started in service with Tom for a repair. He and I spoke about potentially buying a newer car. In addition, that day he knew I didn't have a lot of time because i had appointments. Tom gave me a loaner car for the day and introduced me to GM, Gary. Gary and I had a 15 minute conversation , he understood the car I wanted and the amount I was willing to pay. Gary thought he could make that happen. Later that Day, K.C. Finance manager called and has the deal written up. Before
Diane W.
May 11, 2016
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Max J.
Dec 02, 2015
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Sara C.
Apr 26, 2013
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After 2 hellacious weeks of having an accident in which my car was totaled, being in pain, dealing with insurance companies, being harassed by ambulance chasers, and being swindled by sleazy car salesmen, Courtesy Automotive was the only positive experience that came out of this whole mess. Finally a breath of fresh air!! They have a nice selection of well kept, quality used vehicles that are fairly priced. The negotiating was a rational discussion and not a slimy sales pitch. The guys that worked there were all really nice and friendly and dare I say....HONEST. The best part of all was there
