New Buick & GMC Dealership in Manassas, VA, Serving Fairfax, Chantilly, and Sterling, with Used Cars, Service, & Parts. Not available with lease, special finance and some other offers. Take new retail delivery by 11/30/21. 2. MUST BE A CURRENT OWNER OF A 2007 MODEL YEAR OR NEWER BUICK OR GMC VEHICLE OR A CURRENT LESSEE OF A 2016 MODEL YEAR OR NEWER BUICK OR GMC VEHICLE THROUGH GM FINANCIAL FOR AT LEAST 30 DAYS PRIOR TO NEW VEHICLE SALE.
3. Must finance through GM Financial. Some customers may not qualify. Not available with lease and some other offers. Choose a Buick, GMC service center in MANASSAS with skilled technicians and top technology. Have you been asking "Where is a new and used Buick GMC dealership near me?" Joyce Koons Buick GMC in Manassas, VA, serving Fairfax, Chantilly, and Sterling, is your home for all your automobile needs.
3. Must finance through GM Financial. Some customers may not qualify. Not available with lease and some other offers. Choose a Buick, GMC service center in MANASSAS with skilled technicians and top technology. Have you been asking "Where is a new and used Buick GMC dealership near me?" Joyce Koons Buick GMC in Manassas, VA, serving Fairfax, Chantilly, and Sterling, is your home for all your automobile needs.
Services
All Vehicles New Vehicle: Price excludes tax, registration/tags, destination, and processing fee of $1099. Amount includes all incentives and may require one/more of the following qualifying events: trade-in, competitive vehicle, GM owner, current lease; financing with GMF - not all customers will qualify.
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Introducing Shop Online - a simple, innovative way to shop for a Buick & GMC vehicle online. This easy-to-use tool can help you find the perfect vehicle, pick your trim and accessories, select extended limited warranties and schedule delivery, if applicable. You can even estimate your trade-in value and monthly payments, find the latest incentives, and apply for credit - right on our website.
We know you're busy, so we want to make your new vehicle purchase as easy as possible! Shop online to find the perfect Joyce Koons vehicle for you, then give us a call or send an email. No need to come to the dealership - we'll take care of everything via phone or email, then deliver the vehicle to you!
Reviews (21)
Jp B.
Dec 19, 2021
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Dave Blaney
Nov 29, 2021
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Helen Hammond
Nov 26, 2021
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Andrew Armstrong
Nov 13, 2021
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Kristin C.
Aug 25, 2021
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I brought my 2021 truck to Joyce Koons for an oil change and tire rotation, something that was supposed to be covered by the extended service I chose to buy when I purchased the truck in January 2021. This was a FORD (ESC) Extended Coverage Plan (attached for reference), purchased from Koons in Tysons, VA.
After reviewing my receipt, I found that I was charged $132.49 for the Oil Change and Filter, something that is explicitly covered according to the ESC plan. Why was I charged this amount???!!!
When I was in the service area the advisor explained that since my mileage was nearing 15K he
After reviewing my receipt, I found that I was charged $132.49 for the Oil Change and Filter, something that is explicitly covered according to the ESC plan. Why was I charged this amount???!!!
When I was in the service area the advisor explained that since my mileage was nearing 15K he
Ray Wiles
Aug 02, 2021
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Lisa R.
Jul 06, 2021
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My husband and I purchased a pre-owned 2015 Nissan Altima with a Platinum Protection Plan from Joyce Koons in March 2018. After having a mechanical issue with the car 30 months into our purchase, we contacted the warranty company only to be told the warranty had never been activated by the dealership.
This means that from the time of purchase to the time the warranty began was actually 30 months ($1525.) for a warranty we did not actually have. This is fraud.
My husband wrote to Shawn McGregor without receiving a response or resolution. After waiting for a response but not receiving one
This means that from the time of purchase to the time the warranty began was actually 30 months ($1525.) for a warranty we did not actually have. This is fraud.
My husband wrote to Shawn McGregor without receiving a response or resolution. After waiting for a response but not receiving one
Michelle S.
Jun 03, 2021
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Who writes a glowing review about a car dealership? Well I'm going to because this is like the Trader Joe's, Nordstrom's, Southwest Airlines of car dealerships! Let me explain.
- I decided to lease a car from Joyce Koons in December 2020 because I squeezed all of the local dealerships for the best possible deal. Koons came in so far below the others I thought I was being tricked. I wrote to ask for a full breakdown with all costs included (kind of annoyed), but unbelievably the salesman confirmed that everything was included in the quote. And still I was able to talk them down a
- I decided to lease a car from Joyce Koons in December 2020 because I squeezed all of the local dealerships for the best possible deal. Koons came in so far below the others I thought I was being tricked. I wrote to ask for a full breakdown with all costs included (kind of annoyed), but unbelievably the salesman confirmed that everything was included in the quote. And still I was able to talk them down a
Chesley Robison
May 01, 2021
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Sean O.
Jan 28, 2021
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We walked in to look around and test drive some vehicles. After walking the lot and the show room not one person that worked there approached us or even said hello. They were very rude when I approached there counter as well. They were on the phone and one of them held their finger up and shushed me!!! I turned around and grabbed my wife and left. I wouldn't recommend this place to my enemies! Customer service was the worst I've ever seen.
Rodney J.
Sep 02, 2020
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The 5-star rating is for Tyson Farina, GM Service Manager
Mr. Farina went out of his way to correct the wrongs that had been done to me during the month of July. It was a long month filled with frustration, and Tyson made up for it in less than two hours. I appreciate his commitment to service, and addressing the issues with my Acadia. My wife and I are more than appreciative and have not had any issues since. If you ever have any problems, Tyson is the one to get in contact with.
Mr. Farina went out of his way to correct the wrongs that had been done to me during the month of July. It was a long month filled with frustration, and Tyson made up for it in less than two hours. I appreciate his commitment to service, and addressing the issues with my Acadia. My wife and I are more than appreciative and have not had any issues since. If you ever have any problems, Tyson is the one to get in contact with.
Will M.
May 31, 2020
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Robert S.
Apr 27, 2020
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The GMC/Honda team at Joyce Koons came through for me. They were attentive to detail and concerned to give this purchaser the very best experience, one that merits the Joyce Koons reputation. No issues, no hassles, just honest, competent, caring and courteous responses. The service team communicated and kept me in the loop at every opportunity. I feel honored to have watched and experienced their expertise. Well done team!
Karla M.
Jan 04, 2020
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Yvonne J.
Dec 28, 2019
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Appointment scheduled for 2:00pm to discuss a new lease. It's now 3:56 and we're just now going over the terms of the lease options. I spoke to the sales person prior regarding my trim preferences and of course he was not prepared! This was truly the worst experience ever!! It's way to nice outside to be in a dealership where the salesperson lacks professionalism. Best practice...Always Always be prepared considered we communicated via text regarding my preference. You must do better!!!
In my car leaving and just witnessed a salesperson spit outside in front of the entrance
In my car leaving and just witnessed a salesperson spit outside in front of the entrance
Greg S.
May 30, 2019
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Let's list the issues from when I leased a brand new 2016 Acadia from Koons...
Needed new transmission before first oil change
This was fixed but felt like 100k+ mile car
Salesperson didn't talk about personal property tax NOT included in lease (Ford includes this in monthly payment)
Salesperson didn't mention $500 "disposition fee" when I turned in car (I didn't buy again because of bad experience)
2 weeks before I turned in the car it passed VA state inspection but GM charged $500 for new tires
Bad experience with Koons and even worse experience with GM.
Needed new transmission before first oil change
This was fixed but felt like 100k+ mile car
Salesperson didn't talk about personal property tax NOT included in lease (Ford includes this in monthly payment)
Salesperson didn't mention $500 "disposition fee" when I turned in car (I didn't buy again because of bad experience)
2 weeks before I turned in the car it passed VA state inspection but GM charged $500 for new tires
Bad experience with Koons and even worse experience with GM.
Jose L.
Mar 18, 2019
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Tatyana S.
Feb 25, 2019
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Buyer beware! Used cars at this location are WAY over NADA suggested retail. Do your homework, buyers!
Also, Koons' "processing and doc fees" are listed at nearly $800! That's as much as a few car payments!
Per ConsumerReports.org :
"A charge of $150-$300 for processing documents that establish your title and registration is reasonable. Question any charges that are higher than $300. Sometimes called a "doc fee" or "conveyance fee," this is supposed to cover the dealer's cost for processing the paperwork for the purchase, title, and registration
Also, Koons' "processing and doc fees" are listed at nearly $800! That's as much as a few car payments!
Per ConsumerReports.org :
"A charge of $150-$300 for processing documents that establish your title and registration is reasonable. Question any charges that are higher than $300. Sometimes called a "doc fee" or "conveyance fee," this is supposed to cover the dealer's cost for processing the paperwork for the purchase, title, and registration
Maggie M.
Nov 19, 2018
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I've had two bad experiences. I'll try to be brief. First time I had my Buick LaCrosse in for service I was quoted one price over the phone and was giving another price when I got there. I literally had about $2 more in my bank account then the original quoted price. I was livid and stormed out without my car.
Second time, I dropped my car off on a Sunday . My car had a tire/ rotor issue, so unfortunately , my car sat for about 6 weeks. Luckily, I had a back up vehicle to drive to work. It had been extremely rainy for those six weeks. My car ended up with a very wet trunk and
Second time, I dropped my car off on a Sunday . My car had a tire/ rotor issue, so unfortunately , my car sat for about 6 weeks. Luckily, I had a back up vehicle to drive to work. It had been extremely rainy for those six weeks. My car ended up with a very wet trunk and
Craig M.
Nov 04, 2018
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They set the standard by which others are measured
I have now bought my 4th car here, a used one for my student son. I had complete confidence in getting a 12 year old car because of the consistent reliable interactions I had buying my GMC truck (i love that diesel Canyon BTW), and a couple of Honda on the other side side of the lot. Every employee is attentive and clearly communicates what to expect, and when. I have never been stranded in waiting. My only complaint is they could use better wi-fi in the lounge, :) , but what really matters is their honesty and fair pricing. I never used a dealer
I have now bought my 4th car here, a used one for my student son. I had complete confidence in getting a 12 year old car because of the consistent reliable interactions I had buying my GMC truck (i love that diesel Canyon BTW), and a couple of Honda on the other side side of the lot. Every employee is attentive and clearly communicates what to expect, and when. I have never been stranded in waiting. My only complaint is they could use better wi-fi in the lounge, :) , but what really matters is their honesty and fair pricing. I never used a dealer
Jeff L.
Mar 27, 2017
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I recently moved to the Manassas, VA area and have been looking for a vehicle for months. After deciding on a Buick Envision, I swung by Joyce Koons Buick. Best vehicle decision made!
My Sales Consultant, Codie Fravel, was extremely patient with explaining all the ends and out to the vehicle. I am not an impulsive buyer, and Codie made me feel like when I was ready, he would be there. They actually had a 2016 with 2,500 miles on it that I fell in love with. I actually spent several days looking at the Envision, each time, Codie was again patient with my questions.
After visiting my bank and
My Sales Consultant, Codie Fravel, was extremely patient with explaining all the ends and out to the vehicle. I am not an impulsive buyer, and Codie made me feel like when I was ready, he would be there. They actually had a 2016 with 2,500 miles on it that I fell in love with. I actually spent several days looking at the Envision, each time, Codie was again patient with my questions.
After visiting my bank and
