The Flooring Factory

They went out of their way to get the materials delivered to my customer in a very timely matter.
They were quick to get on it & take care of us. Very appreciative of the effort put forth!!!

Great place. Very helpful regarding info on flooring. Tony was great and answered all our questions. He gave us different scenarios of what I could do.

Not a big selection for floor tile and no one on the floor helping. Only 1 person at the desk and they were very friendly but not helpful in selections.

I bought waterproof flooring from The Flooring Factory recently and the selection and quality is great and more than I ever expected but most of all I was very satisfied with the customer service that was provided to me by Roger and the rest of the sales team. Thanks guys for all the help! I will be recommending my family and friends!

Super great store. Tons of selection with great prices. The sales person Tony was a great help in picking out a match to our existing discontinued floor. The installers were great. Wore masks and very skilled and professional. Did a fantastic job.

The owner, Roger is very helpful. He is very customer oriented. He allows you to roam, or makes himself available for as long as needed. I returned many times looking and reseaching. The staff were always helpful and pleasant, each knew the products very well. I enjoyed every visit to the store. I have purchased flooring and vanities. Beginning a project. I look forward to a continuing relationship with this store. Helpful, absolutely no pressure to purchase or upsell. The offered lower prices with bundling. Thank you Roger. You and your crew are awesome 👌

I bought Tecsun Eagle Island vinyl plank. It was installed by a contractor of my choosing who picked it up at Tecsun in Industry. It is stunning. They were easy to deal with and the price was the best. Martin C was the best.

I have to say, time and again, this place, it's options and the employees, never disappoint. I'm so happy with the experience I have had while remodeling my home, the quality of the product I have purchased and have installed and the level of customer service I continue to receive. Rodger has gone above and beyond and now is working to help my mom out as well... couldn't be happier. Highly recommend!!! Flooring, bathroom, kitchen, everything I wanted in one place for unbeatable pricing.

So like others hear sales teams leaves much to be desired. Called a few times and every time said please hold and immediately went to music on hold. Waited 8 min and 14 min, not sure why. Tried again and got Someone named Noe. Told him what I needed price on and he said ok let me get it - puts me on hold a few mins then hangs up! Maybe ok if you go in but if ownership is ok with their teams handling of calls, then proceed with caution. Never got my price. I only need 5000 square foot home redone, moving on. Maybe a great price but guess it doesn't matter if you can't get it.

This place is great. Large showroom with lots of tile, stone, and other flooring samples on display. The staff is very helpful and courteous. I've been here many times and I'll be back again for my next renovation project.

Make sure you go here and ask for Tony!!! He helped me with all my questions and not only can you get bathroom cabinets but also the tops with sinks ready to go in 5 days. However, I decided to take a set off the floor! Honestly I never thought that was possible until visiting this amazing place.

Company has a stated 10 day no return or exchange policy so make sure you get the correct product when you pick up your order.
I did get a call from the manager and we did come to a resolution.

Huge selections of waterproof laminate flooring, vinyl flooring, hardwoods, molding, bathroom vanities, fixtures, backsplashes, tiles, granite and quartz countertops, sinks. Pretty much anything you need for a new or remodel. They have a huge inventory so most of what you need you get the same day. Pricing is inexpensive and the staff are very professional and knowledgeable.

Was amazed at how amazing this place is, and how well I was treated by the employees. There is a vast selection of flooring from spc to engineered hardwood. Really enjoyed the huge vanity section and will be definitely coming back. Thank you for the great customer service and great prices.

I came to this store hoping to find water resistant flooring. The person at the front desk (Tony) was so nice and patient while I decided what flooring was best for my home and he was very thorough when answering my questions. This place has a variety of flooring and would highly recommend this store to be visited prior to searching for flooring elsewhere. AND a lot of their nice flooring is available for pickup right away which was so exciting!

This Labor Day the sale of Flooring started today until Monday I was so pleased with the quality of flooring and after shopping for tile and different locations found bathroom tile from Italy at a close out price. As soon as I walked into the store the employee of the name of Roger, performed fantastic customer skills explained what materials was needed to put down the tile on a wood surface. I am totally content with The Flooring Factory in Oxnard, CA

This place should be called the Rip-Off factory. Buyer beware...I put $600 deposit for Vinyl Luxary Planks but changed my mind for carpet and they would not give any of my deposit back (understandable I guess). So I was tied to them to make a purchase. But that is not the worst of it. I switched to carpet...had them come measure my house and they ordered too much carpet and baseboards...about 30% more than needed. Now I have a lot of extra of both. I understand some extra would be ordered but not that much. Also, I had ordered the special pet proof and wet proof carpet padding, on the day of installation

We have 3 dogs and 2 cats and for the obvious reasons we really needed to get rid of our carpets and replace them with either tile and Laminate. Found the flooring factory on google and went to their warehouse with the wife and very quickly were able to find what we were looking for. The change from carpet to laminate was the best option. And choosing the flooring factory to purchase the flooring was even a better option for us to do. Many thanks to them for their great price and amazing customer service!

I wish I knew about these guys 6 years ago when I replaced my other home’s hardwood floors. The flooring factory is just phenomenally great. They’re honest, great customer service, huge warehouse, a vast variety of options, amazing prices, great installers etc. In all honesty it’s a crime to go anywhere else. These guys rocked my flooring. I own an old house and never ever did I ever think that changing the carpet to laminate can change the look of the house so tremendously. I am thankful for having listened to their sales rep and taken his advise on the type of flooring change and style

5 stars, they know their stuff here at this place. Way better pricing and knowledge than Home Depot. The aervice was awesome as wel, very pleasant and patient!

***Rip-off Company***
I called to get a quote on flooring and I was given $1.49/sf so I thought it's not a bad deal.
I drove there few days later to inquire about the laminate wood and I was given a price of $1.69/sf.
I mentioned to the sales person (Tony) who claimed to be the manger there that I was given $1.49/sf just few days ago.
He said that he can't do that dispute the 2500sf flooring I'm getting it but he can offer $1.59/sf. I figured it's not that far off so let's move forward.
I placed the order and purchased padding and baseboards and accessories. This was

I returned wrong color
They gave two stops of door molding by mistake
Now there crying to me about bringing it back
Be careful they give Veterans discount and such but they want every nickel
I think it's a commission pay

I r

The Place for great prices and selection. Cameron gave us the best, most attentive customer service. The flooring is beautiful! Install by Ron McDonald Construction 805 248 2451. Beautiful, clean meticulous work. Also installed new molding.

I highly recommend the Flooring Factory. We bought tile for various rooms in our home. Just recently, we purchased pencil liner and chair rail for our bathroom and it didn't match. We went back to the store for help. Roger, the manager, did everything he could to help us out. I appreciate the great prices and the customer service. I will definitely use them for future projects.

They have a pretty large selection, prices are much better than everywhere else that we shopped. We needed a large store like them in Oxnard.