Kasala Furniture

A great example of turning a negative into a positive. I received a product that was improperly made by the manufacturer. I received a very fast reply to my complaint and reached an amicable resolution in one email exchange. The customer service from Kristen was excellent and made up for the inconvenience. I will always support companies that stand behind their products.

I had purchased several pieces from Kasala in the past and we were interested in replacing some dining chairs that hadn't faired well over time. The replacement chairs were available but backordered. When I inquired online about the backorder, I received an immediate response from Elena, the e-Commerce manager. I learned that the backorder was not significant but the color we wanted was being retired and no future orders would be available. Since I was replacing a chairs that had a small defect, I was offered a fair discount on the new purchase. I visited the Seattle store the following day

Over two years ago we purchased a bed from Kasala. After use, the springs/slats moved out of position and caused creaky noises and decreased back support. We called asking if there was a solution and within 24 hours they were at our home to make it right. No hassle, no charge. We would give a 5* review for the original bed also, but are really impressed with how they stand behind their products with this kind of service.

We needed furniture while relocating from CA to Seattle because we left our furniture in Los Angeles. We like this shop because of price and quality. Some shops in downtown that we went were very ridiculously expensive. We bough 2 bar chairs, carpet and big L shape sofa with recliner (with motor) like in business class seat lol. All together we spent $4000 and we had free delivery. Delivery was so quick and professional. Usually drivers are confused with Downtown Seattle high rises and they need your assistance. This guys were so good!!!
They just ask me if I booked elevator and I said yes from

Always a pleasure to visit Kasala behind the market. Staff are professional and they don't lean on you for the hard sell, it's browsing-friendly. But when you do need assistance they are helpful and courteous and knowledgeable.

Cute stuff but the customer service was terrible. I went in today at 2:50 and there was a woman and a man working. Horribly rude and unfriendly. I am shocked at how I was treated and will tell everyone I know that this place is judgmental and non deserving of business. We just purchased a home and were excited to furnish it with items from here. Now there is no way. My advice is to go into a shop where people know how to treat you like another person not like an annoyance.

To follow up on the mangers below response. I was NOT the person wearing a face shield instead of a mask . I however was

I would love to express my experience with Juliana at Kasala furniture . I had a situation that she took care of in a matter of minutes and the has the highest level of customer service skills I have ever had so I felt the need to thank her and and let shoppers know how great Kasala furniture stores are . Barbara Scrivanich

Great quality furniture and knowledgeable staff. Highly recommended this store and Steve and Katlin. They did a great job for us and we are looking forward to the arrival of our new sofa and dining table!

I had a wonderful experience with Kasala ordering Christmas gifts. The product offerings are unique with uncompromising quality and fit our lifestyle.
The staff are professional and caring. They provided careful guidance ensuring that my gifts would arrive at the right time.
Thank you Dan, Steve, Kaitlyn & Alex
I look forward to our next transaction.
John O.
Ventura, CA

I purchased the Malibu Sectional and am thrilled with it. My last sofa was from ModernDesign Furniture and the pattern started to wear off and the seating sagged within 6 months. This Kasala sectional is extremely well-made and the staff was friendly and not pushy. Everything was ready on time and it was overall a very good experience.

The beautiful red cigar chair we bought five years ago and almost never sat in, is falling apart - the bonded leather on the seat cushion is un-bonding. Beautiful chair but very poor quality.

I have a couch from kasala that is 5 yo, turns out not to be leather, but pleather! the material has crumbled all over and pieces of plasti leather is all over the house, even in the bath tub, when giving our son a bath! their designs are cool, but pleather, and cracks up,into millions ofbsmall pieces?!?!? avoid Kasala quality or at least their non-fabric furniture!

I was pleasantly surprised to receive a phone call in response (in less than 24 hours) to my review expressing my disgruntlement at an 8 day delay in delivery of a couch we purchased for our first home. We even received a waiver on the shipping charges. I must say I've never heard of an organization taking feedback so seriously and working hard to improve.

This review is for the DELIVERY department and DELIVERY MANAGER only. Not the sales staff or furniture itself, because that was a good experience.

We ordered our furniture a month in advance to be delivered at our new home on our moving day, so we could move in and not worry about an empty house. Welp- the delivery driver called me letting me know he was at the door at the right time, but he was at the WRONG house. For some reason they had gone to our billing address, not our new address. I wasn't upset though because he told me he was going to make a few more stops before but would deliver

I moved back from NZ two weeks ago and needed to furnish my house with nice looking modern furniture without breaking the bank and Kasla did all this. The staff was very friendly and knowledgable, selection and product line was great and prices were very good. A great experience.

Looks good, bought a $3,000 couch there, less then a year later the cushions were losing their form.
Won't buy anything nice there again

I think if you've finally graduated from having to do any sort of actual furniture shopping at Ikea, you should check this out.

I always assumed this place was more expensive than it is. For this quality of upscale furniture it seemed very reasonable. We just happened to be there during a 16 hour sale, and while I don't consider myself to be quite out of the Ikea danger zone yet, I found items that I think would have fit my budget, especially if it was a purchase I'd planned for while.

If you're at the Market and like modern homestuff, check it out. Even if it is just to

Modern, unique and beautiful. Knowledgeable, friendly staff, that is not overbearing. But also a bit posh and overpriced. This little showroom is tucked behind pike place and is a great find.

In general, this store carries contemporary and modern designs in furniture. Stylish retro couches, asian-influenced bedrooms, unusual custom rugs, and the most interesting lamp designs in the city. Most of the decor has a minimalist appeal with great accents and conversation pieces.

The drawback is the prices. Which is why it's a great place to get ideas for a look and find it elsewhere