Bales Mechanical
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Since 1997, we have been helping residents of New Carlisle, IN with all of their HVAC needs. Here at Bales Mechanical, Inc., we believe that quality and honesty are the most important aspects of our industry. We'll never suggest a costly replacement unless we're sure we can't fix it first. Call today to schedule your HVAC repair, maintenance, or installation.

They cleaned and repaired a sensor in the flame control section of the furnace. Also discovered a small plumbing leak on a piple over the furnace which was causing the problem and repaired the leaking valve during his visit. Woke up to a cold house. Called and left a message around 7 am. We had someone at the house within a few hours who was able to repair the problem while he was there.

Very polite and professional service.
Reviews (10)
John J.
John J.
Dec 24, 2021
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Critical: Professionalism
One of the service techs who had a different color back door and a wounded warrior sticker on back was running people off the road and driving like a mental case on 12/20 by the airport. If that's how they represent the business I wouldn't use them.
Bridgette G.
Bridgette G.
Jun 08, 2021
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I have used Bales twice in the last four years. First time, they saved me thousands of dollars after a large, well-known, and well-advertised competitor very nearly convinced me to replace my entire system for over $7000. Bales came to the rescue, explained that the system was in otherwise good shape, and fixed it for $600 -- furnace still going strong. They came out yesterday and replaced another part on the system for $200 and said to expect at least a few more good years out of the system. Yes, it is old, but no it doesn't need to be replaced, and no the utility savings on a new model
Paula Hill
Paula Hill
Jun 01, 2021
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We were pleased with their work/knowledge when they came out. Communication often gets zero response especially in the busy season.
Bridgette Greene
Bridgette Greene
May 19, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Prompt sevice, knowledgeable and honest technicians and reasonable prices. Saved me thousands when another company nearly convinced me I needed a whole new system.
Services: Heating system repair, AC repair
Tyler Sims
Tyler Sims
Feb 21, 2021
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I cannot emphasize enough how truly impressed and pleased I am with these guys. I'm currently remodeling my basement and had the idea to move my furnace & ducting to open up more space. From here I will tell the short and long versions of the story:
SHORT VERSION - I wanted to see about moving my furnace, they came out so we could walk through the project/idea, and determined it was a feasible & made sense to do. We set a date range for the project to be completed and they were able to complete the job ahead of schedule (additionally I was only without heat intermittently for part of one day)
Jennifer Jones
Jennifer Jones
Nov 12, 2020
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Critical: Professionalism, Punctuality, Responsiveness
Set an appointment as a pre-existing customer...only to have a no call/no show. Called thinking there was possibly miscommunication...but no return call (a few times). No thank you...called elsewhere. Suggest you do the same!
Laurie Posthuma
Laurie Posthuma
Oct 04, 2020
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I can't say enough about how thrilled I am with everyone from Bales and the services they provide! They promptly take care of the servicing of my boiler heat every year and make sure everything is running properly. They installed central air in my Tri-level house (no prior ducts) this year and did an amazing job!!! Reasonable prices and true professionals make this company my forever go-to guys!!!!
Laurie P., Bristol Indiana
Amanda Inez
Amanda Inez
Sep 11, 2019
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I wish I could give less than one star..VERY RUDE AND NO COMMUNICATION SKILLS.They forget that they are hired to do a jobs and then think they call the shots on everything.
Shannon Nallenweg
Shannon Nallenweg
Sep 11, 2019
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Critical: Responsiveness
Called and left a couple different messages to have someone come take a look at our thermostat. After a couple times and no phone calls back we decided we were not important enough to you. Communication would be great even If your too busy and can't do the work. Thanks but no thanks.
Lori S.
Lori S.
Aug 01, 2017
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Techs are very kind, but they fall short in making repairs that actuallly fix the problem. After 2 visits to replace replace an element, and then a leak in our hot water tank was still not fixed when we asked another plumber to look at the unit. We were cranking the hot water up and up during single shower after 2 repair trips to our home. The tech lacked the tool to tighten the element, which caused leaking to occur in our newly remodeled and painted laundry room.

Bottom line..... the repair wasn't completed in entirety, we havent had to replace it so far, as per Bales tech, and the