Massey Services

Never ever use this company. We have never ordered service past our free year through the builder and they keep sending bills, I keep getting noticed that someone is coming out, I keep calling to cancel and months later they still call, send someone we have never seen, and try to bill us, the HARASS us over a bill that isn't ours.

NEVER ever use this scam of a company!

There is no reply feature on Yelp. I can't reply to your comment with my address. How do I contact you to get you my account info???? Call that number and ask for David E? Give me a break. You should know that before replying to reviews. Not very helpful....as usual.

I would give 0 star if possible. They are charging me big $$$ and my lawn is dying over the period of time 10 months. They kept reassuring me it will get better but it never did. I requested the technician text or call me before coming but he would call after doing treatment. I never saw anyone come over. When I called the office the lady made it seem it's my fault that my grass is dying. Please DONT trust them with your lawn.

Critical: Professionalism
This company is a rip-off. If you cancel your services they do not give you your due refund. I advise to stay clear. If I could give it zero stars I would!
Service: Termites

Paid $600 for them to change a part on my sprinkler system because I got new sod installed.
They changed out the part but it was faulty so they came out again and changed it to one that works but for some reason the second one didn't work either. I didn't realize my sprinkler system was not working because it runs early in the AM and I had been away for months.
I came back and all my grass was dead. $3500 in new sod all dead. I called them asking them to fix the part and they said that since I was not a monthly customer they could not fix it anymore. I paid them $600 to kill my grass basically

Multiple times over the few years I've had massey they have called to tell me they were coming out to do a service and they never did. They've always charged me and I have to call the office to ask them if they came out.
Last week I received a call that they would be out over a week ago and when I called yesterday to verify if they had come out or not even though I knew they did not they told me that they had no record of me even being scheduled despite me talking to the individual who was supposed to come out on the phone.
2 years ago I ended my termite policy and they called me to schedule

Last week Massey treated my yard. For some time they have been spraying an area of my yard for weeds. the area keeps looking worse and worse. This time after they came the grass died in the areas they sprayed. I complained and they sent a supervisor who said he couldn't understand what happened. he sent out someone who just sprinkled some fertilizer on it. today it looks even worse.

I live in stonecastle apartments and Massey takes care of the pest control here. We had a German roach problem for a while and we couldn't take care of it our selves. Then Derrike came along and took care of it in one treatment! He was very knowledgeable and helped us understand what we had to do to prevent future problems. We will definitely get services when we move into out own home!

Worst company Do not trust our yard to them. They make up all kind of reasons why your grass is brown and never fix it. Almost a year now and our grass has never look worse. Gary thinks he knows everything about the grass but does not. He is condescending to you when you talk to him and almost rude to your face.
DO NOT TRUST THIS COMPANY FOR YOUR YARD.

Some tech's are better than others. More detailed in spraying areas that need it

I am happy with my selection. They cost more but offers more value. They maintain my lawn and sprinkler system.

WP Fl irrigation install. Joshua was excellent! Very polite and professional, the hardest working man on the planet! Cant say enough good thing about him , what an asset to the Massey company. Very pleased with my service and install.

Resolve Pest Control was great before Massey bought them.
Once they took over, the techs never called or text or emailed to let me know they were coming. They would be at my home 5 minutes and then leave. When I called to cancel service, the lady said I was still going to be charged the quarterly $85 because I was already due for that quarter or some bs. Then a tech never even showed up to do a final service. So yeah, do not sign up for any service from Massey.
Unprofessional and no integrity.

After years as a customer my lawn looks worse than when Massey started treating it. Too bad I can't upload photos to show.

Poor customer service. I was having my irrigation system fixed. Josh Jacobs came by, he was nice and attention to details for a quote . He said he would contact me on when they will schedule a time to fix my system. He said they were a month out. No call from Josh the following week so I called to find the day of the appointment. Now the day of the appointment has come and no one shows up. So I called around 2 pm and they said it my be after 6pm before they may arrive. I was unable to be there at that time so I cancelled and I requested a refund. They do require payment up front. It appears

This company is the absolute worst! We bought a new home and they were the contractor that the builder used for outside termite baits, so we continued the contract with them. In addition, we contracted them for lawncare and pest control.

Our lawn is absolutely ruined. So many weeds that we terminated the service and are now in the process of having someone put in lawn plugs (it's expensive) and Massey's attitude was, well, we can't win them all.

We have them for pest control. They have been out now 4 times and we still have bugs ... I clean, clean - using bleach clean. The

I had Massey for 4 years and had no major issues. However, I sold my home and called them to let them know I didn't want to continue with their services because I no longer would be at the house. Unfortunately, they "can't find a record of my call to cancel" and continued to charge me for my services at a house I no longer own. They are now threatening to take me to a collection agency to pay for a service I cancelled. These people are scammers and have horrendous customer service. Avoid at all costs!

They make a lot of big promises when you're signing up and then never follow through. After paying for lawn care for over a year (and my grass looking 100% worse than when I started), the manager comes out and tells me that their solution doesn't really work on the type of grass I have, so my question is why on earth would someone sell me on the service if it was never going to work? They also told me when I was signing up that they would replace anything that dies - and now that all my grass is dead they said the most they could do is aerate the lawn? I am going to seek out an honest

Horrible service. Broken promises. They drive by an stick a flag in the front yard saying they serviced but the gates were locked due to a pool, so how could they "service" us without letting us know they were there so we could unlock the gate???? A bunch of liars is what they are!!!!!!

Do not trust anything they say? Are they even spraying bug control or is it just water? I have my doubts.