Keep your electrical appliances in good working condition with help from Austonian Appliance in Austin, Texas. We provide reliable repair and maintenance of all types and brands of appliances. Get in touch with us to schedule a service appointment. We offer 24-hour emergency repairs. Founded in 2001, we pride ourselves on providing quick and courteous service.
When you call us a certified and licensed technician will promptly arrive at your home for your service visit. Our excellent reputation and long list of satisfied clients attest to our superior repair performance, attention to detail, clear communication, honesty, and integrity. Contact us today to schedule a service appointment!
When you call us a certified and licensed technician will promptly arrive at your home for your service visit. Our excellent reputation and long list of satisfied clients attest to our superior repair performance, attention to detail, clear communication, honesty, and integrity. Contact us today to schedule a service appointment!
Services
Austonian Appliance is a locally-owned-and-operated, full-service appliance repair company in Austin, Texas. We service a wide range of household and commercial appliances, from stoves to washers, to air conditioning units. Our mission is to satisfy our clients' needs. This begins with a prompt response to service calls, continues to honest and fair pricing, and ends with superior repair and maintenance.
At Austonian Appliance, we are committed to providing exceptional appliance repair and maintenance services in Austin, Texas and the surrounding areas. This commitment has resulted in us getting five-star reviews from our clients. Read what some of them have to say about the quality of our work. Excellent service, as always.
Reviews (10)
Denise Wilcox
Dec 17, 2021
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I was looking for someone to repair my outdoor propane heaters. They responded quickly and came out the same day. Charged $70 per heater for diagnostics which would later be applied to my repairs. The technician said I just needed New Thermo couples in each of them and one needed a new knob. Simple - should be fairly cost effective. Then it all went downhill. The company texted me that they needed the proof of purchase to do anything. I explained that I didn't have receipts for my heaters as I had them several years. They asked again - I answered. This went on for over 2 weeks - they would not
Spencer Garland
Dec 04, 2021
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Everybody, I should have read the reviews. All the bad stories are true, this company is a clown show. Showed up once, got the $70 off me and said he’d be back the next week with a part. Never heard from them again, called a week later, no pickup. They use this shady text service and they’re rude. They sent me $200 invoice without doing a single thing! Or contacting me about follow up! Told me to pay the invoice for made up charges. They’re horrible really, believe all these reviews.
Gary Fischer
Nov 30, 2021
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This company showed up to look at my Weber Grill. Misdiagnosed the problem with a small propane leak. Sent me a bill for parts $345.00 and $110 labor. The part was for sale from Weber for $35.39. Would never use this person for anything ever again........ BTW this part was not even the issue. I ask for a refund but have yet to receive one. So much for the satisfaction guarantee on their website.
Jeff Cecil
Nov 04, 2021
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Buyer beware! Rick Garza of Austonian Appliance is a smooth talking con man. I fell for it. Don't use!!! He is a crook and actually not skilled for appliance repair. Cost me $$$$. His "so called repair" resulted in additional damage to our refrigerator and voided the manufacturer's warranty on the compressor. He is not certified to work on LG or Kenmore appliances, and possibly other brands. He only responds through canned text messages and does not return your call. Angie's List recommended him, and I thought they vetted all of their vendors. They do not! Any vendor can register to receive referrals
Ann Ma Nelson
Aug 15, 2021
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Critical: Professionalism, Quality, Responsiveness
Dishwasher installation - Rick installed August 6. After first cycle that day, water isn't draining and there is an Error Message. Called Rick that evening, left voicemail. After many phone calls, e-mails, texts, Rick never responded. Now Aug. 18, another company made the repair. AVOID THIS COMPANY.
Dishwasher installation - Rick installed August 6. After first cycle that day, water isn't draining and there is an Error Message. Called Rick that evening, left voicemail. After many phone calls, e-mails, texts, Rick never responded. Now Aug. 18, another company made the repair. AVOID THIS COMPANY.
Ricky Garza
Jun 29, 2021
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We had a drain line clogged up on our air conditioning system, and in the middle of a holiday weekend, Austonian Appliance came out to one of our properties in South Austin and fix the issue right away. I will definitely continue to use this company they are knowledgeable respectful of our properties as well as our tenant who stay there.
Maggie Way
Jun 24, 2020
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
These guys repaired my gas cooktop on the same day I made the service call. Technician was friendly, respectful, knowledgeable and efficient. The price was very reasonable, the service fee applies to the repair, and I even got some great maintenance advice on the cooktop! I highly recommend these folks.
These guys repaired my gas cooktop on the same day I made the service call. Technician was friendly, respectful, knowledgeable and efficient. The price was very reasonable, the service fee applies to the repair, and I even got some great maintenance advice on the cooktop! I highly recommend these folks.
Irene Dominguez
Jun 01, 2020
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He took us for 589.00 and never fixed my washer,he came our twice first 389.00 said he needed another part 200.00 more at the end he said he did all he could and we needed a motor, to call LG he never gave us a invoice with the break down of how much the parts cost,needless to say he just took our money seems to me like he didnt know what he was doing,oh and LG said he should have never worked on it when he knew he was not certified to work on LG products so that voided our warranty. DONT USE HIM,RICK GARZA is a fraud.
Holly Shaw
Nov 25, 2019
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We had the unfortunate experience of having this crook come out to our home swindle $568.31 out of us to fix our fridge. To this day it is still broken. He said it needed a new inverter board. After he supposedly installed it in less than 5 minutes, he left. I never even saw the part it all happened so fast. The next day the temperature in the fridge had not changed. Home advisor asked that we give him another chance. After researching this guy, we really didn’t want him coming back but we agreed to give him another shot. He came out and made another diagnosis saying our fridge wasn’t cooling
Shino Korah
Nov 02, 2019
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Called for water heater repair, paid $170 for initial fix, said issue was with pilot lamp not switched on, it stopped working next day. Then said replace the burner, another $570. Next day still not working. This time recommended replacing the whole heater. I refused, at the end spend $740 and water heater still not working!
