Dean TV Repair

Did a fridge Repair through warranty and left the fridge fixed with new issues. When I called to follow-up they said that any further repairs would cost money, even though current problems only started after their repair. We were also told that a separate issue was covered under warranty as well but when I spoke to rep on the phone, I was told that their employee "doesn't know what he's talking about". Disrespectful to me and their own employees. Do not use.

They were scheduled to come out on a Saturday during a 5 hour window and no showed. Didn't bother to call either. When I called the service tech I talked to said they didn't have it in the system. When I mentioned told them my name they suddenly knew what television I had, meaning it was in the system.
Instead of apologizing for the snafu and trying to make it right, they scheduled another 5 hour window. I asked to be put as the first appointment at any point during the week and they refused to accommodate me despite their screw up. A horrible business that I would stay far away from.

These are very professional con artist... they have done the best magic I have ever witnessed...they said that they would fix my t.v which over charged on delivery fee then charged me 300 to have a broken t.v...ALSO DEAN ND THE GUY WHO WORKS WITH HIM ARE VERY RUDE....I WISH I COULD I PUT -* NEGATIVE STARS...IF U NEED HELP WITH A T.V PROBLEM MESSAGE ME I KNOW A GREAT PLACE FOR WAY CHEAPER...I DO NOT RECOMMEND THIS PLACE ON N LAMAR..

They did not show up. No call for explanation or execuse. When I called them next day, they asked the same question for my problem, like they never talk with me before. Quite unprofessional.
I found another LG authorized service provider and had my refrigerator fixed.

Positive: Professionalism, Quality, Responsiveness, Value
They repaired my Sony Bravia 55 inch when it had its motherboard go out. These guys are experts in this field. I will take all my TV’s here in future. Sony was no help at all. These guys saved this $3k TV from going to junk yard after only 3 years. Thanks for your service to Austin. They fixed in 2 days.

Dean just left my home today. My LG refrigerator compressor went out last week. Fortunately, my compressor was still under warranty. I called LG and they identified only two authorized LG repair contractors here in Austin. I called Dean and sent him the LG work order. I was impressed that he had the condenser in stock. He was out the next day and replace the compressor and installed a new air filter. Dean and his partner wasted no time getting started and almost two hours later, the refrigerator is purring like a kitten. Very good service..

I called them today to discuss repairing an LED television of mine that has begun to show horizontal lines across the screen. After discussing some details (model number, what the lines look like, etc.) they gentleman on the phone explained that the TV is unrepairable, or that it would cost far too much to try and repair this particular issue.
I REALLY appreciate the straightforwardness on this. No sales pitch. No lofty promises. Just good neighborly advice that was in my best interest. If I ever do have an issue that can be repaired, I'll be returning.

I had a refrigerator that stopped cooling and the compressor was likely the cause. LG set me up with Dean to do the repair; he called me a day before the appointment with the details, and the repairmen arrived promptly at the window that was given. They were very friendly and finished the job in around an hour. I was a little nervous given some of the negative reviews but I had no issues and would recommend them if you are having problems with your refrigerator.

I had an appointment scheduled for between 2 and 4, and I called at 4:15 and they said he would make it here in about an hour. He showed up at 5:38. We had to leave the house at 6:30 so there was some tension.
I made the mistake of commenting that the TV failed 2 weeks out of warranty and that I was claiming it against the credit card extended warranty. Suddenly I'm a terrible person for not having mentioned it on the phone. The cost of the diagnostic is higher for this service? I'm told that apparently people get the estimates and never get the repair done. Maybe it has to do with the way the

I took my television to this shop end of May. They replaced the main board. The television ran for about three weeks of very sporadic use, 1 hour a day. The television failed in the same way. I took it in again, end of June. It took more than a month for the replacement main board to come. Television ran for a week and it failed again. I supplied diagnostic information I found on the internet that pointed to another board. After several weeks of not looking at it (as told by the repairman), it was returned. This time a ground fault was fixed. It ran for a week. I'm not taking it back.
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