When you choose Sunnova SunSafe solar + battery storage with our Easy Plan, you'll also receive a $1,500 Visa Rewards Card on us! See participating dealers for details. Sunnova Customer Agreements signed prior to this date are not eligible for this offer. Offer available through 2021 and may be extended.
Reward Card will be issued as a Visa Prepaid Reward Card and will be mailed within 8 weeks after the system is placed in service. Rewards may be taxable, depending on the value of applicable Reward and the applicable federal, state, and local tax laws. The Reward Program is void where prohibited by federal, state, or local law e.g.
Maryland, Guam, Puerto Rico, Saipan. View the full Reward Program Terms and Conditions. After being solar customers for a year, they decided to add a battery to be able to power their home at night and for extra peace of mind during power outages. Professional, very organized and handled any unforeseen issues immediately for quick resolution.
Reward Card will be issued as a Visa Prepaid Reward Card and will be mailed within 8 weeks after the system is placed in service. Rewards may be taxable, depending on the value of applicable Reward and the applicable federal, state, and local tax laws. The Reward Program is void where prohibited by federal, state, or local law e.g.
Maryland, Guam, Puerto Rico, Saipan. View the full Reward Program Terms and Conditions. After being solar customers for a year, they decided to add a battery to be able to power their home at night and for extra peace of mind during power outages. Professional, very organized and handled any unforeseen issues immediately for quick resolution.
Services
There are many things that set us apart from other residential solar service providers, and one of them is our dealer-centered business model. We work with a select network of established regional solar installers that have comprehensive knowledge of their local markets, enabling us to efficiently navigate sales and installation challenges unique to certain areas or climates.
Reviews (22)
Anonymous Blogger
Jan 05, 2022
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Pertaining to working there.. Its not so friendly towards African American males. It does not feel safe there. I personally worked for this establishment and leaving was one of the best decisions I could have possibly made due to their unfair practices. The company prefers Hispanic people in general. The call center also displays favoritism which makes people of African American descent feel the blunt force of the mistreatment. This is from the supervisor, managers, all the way down to the call center reps themselves.
Jillian H.
Jan 03, 2022
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We purchased a system through Sunnova with the understanding that we would have sufficient power to not have a significant true-up at the end of the year. Clearly the system we were sold is insufficient in spite of the fact that our energy usage has not gone up because we were stuck with a huge and unexpected true-up bill from PG&E. The customer service representatives at Sunnova have been useless and no one has been able to explain why our system is not meeting our needs. DO NOT DO BUSINESS WITH SUNNOVA!!!!!
Shamus Denniston
Dec 27, 2021
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Gloria Andino
Dec 24, 2021
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Richard P.
Dec 08, 2021
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I had Sunnova solar panels installed 5 years ago. Was told then that if I needed them removed and reinstalled for a new roof that the cost would be $550.00 to $600.00 which I knew then was a lie. I got a quote from one of their approved people to have the panels removed and reinstalled and it came in at $11,000.00. Even with Biden's current inflation, that is a big jump. So, I got my own quote, $6,014.00, from a reputable solar company and submitted the proper forms to Sunnova for approval. After two weeks called to check on the status and was told that it could take up to 3 months for the
Jeannette
Nov 13, 2021
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Sam Murray
Nov 07, 2021
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After your crew spent a full day here they told me it was fully fixed, I went down to the basement where the inverters are located, only to see that they are all in trouble and not working.
I am disappointed frustrated and to be frank with you I am really sick and tired of this!
Being that you are not able to resolve this each and every time you create an service call order, only to have someone come down to my house and tell me that they will fix it next time. (which takes at least three weeks to get someone to come down). This is unacceptable!
If you really cared you would have someone come
I am disappointed frustrated and to be frank with you I am really sick and tired of this!
Being that you are not able to resolve this each and every time you create an service call order, only to have someone come down to my house and tell me that they will fix it next time. (which takes at least three weeks to get someone to come down). This is unacceptable!
If you really cared you would have someone come
Janellys G.
Nov 03, 2021
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What can I say, after working here over a year I definitely learned being kind gets you absolutely nowhere in this company. Fair warning, if enter with a positive mindset, know that your spirit will be broken down with time.
In my situation, my termination was a result of a rumor. My name was tossed around and used so I did what a normal person concerned for their professional reputation would do and went to HR. The HR team who claim they have "no tolerance for gossip or water cooler talk" did nothing but keep the person who was spreading the rumors employed while myself and another
In my situation, my termination was a result of a rumor. My name was tossed around and used so I did what a normal person concerned for their professional reputation would do and went to HR. The HR team who claim they have "no tolerance for gossip or water cooler talk" did nothing but keep the person who was spreading the rumors employed while myself and another
Bonnie S.
Oct 16, 2021
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I had Sonnova install my solar in May of 2019, I am selling my home and had an inspection showing 10-12 tiles missing in a row right above the solar. Had a licensed roofing company come out and he told me that there is no way 10-12 tiles blew off like that. He said that the solar company either didn't replace them or didn't replace properly causing them to come off. In the 2 yrs I've lived here I have never seen a tile blown off the roof laying around.
I'm very disappointed because I thought they were a reputable business. Instead they deny that they could have installed
I'm very disappointed because I thought they were a reputable business. Instead they deny that they could have installed
Mikael M.
Oct 11, 2021
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Karen B.
Sep 29, 2021
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This company uses many contracted companies to do its work. They have absolutely horrible customer service once you sign on the dotted line. My solar panels were installed May 2021 and it is now the end of September 2021, Despite everything being submitted in a timely manner and me doing everything and submitting everything promptly. My solar panels are still showing as under installation. Absolutely the most horrible customer service. Do not use this company!!!!
K. C.
Sep 21, 2021
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Humphrey A.
Sep 18, 2021
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Sila B.
Sep 08, 2021
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The worse!!!
if you want solar not this company, the worse customer service, not knowledge any of anything, requesting a manger it's a nightmare lucky if you rec'd a call in a month, not trustable need attorney to deal with everything .... price not accurate wait to surprise, the installation not professional!
if you want solar not this company, the worse customer service, not knowledge any of anything, requesting a manger it's a nightmare lucky if you rec'd a call in a month, not trustable need attorney to deal with everything .... price not accurate wait to surprise, the installation not professional!
Kevin B.
Jul 14, 2021
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I got Sunnova solar panels installed on my house 5 years ago. Pretty good rates, and no major issues.
Now, trying to sell my house, I cannot get anyone to release the lien on my property and transfer to my new house. 3 weeks now, and not one thing has been done, now at risk to lose sale of house.
Run, don't walk away from this company. These reviews were not available at the time to save me a major headache in the future.
Now, trying to sell my house, I cannot get anyone to release the lien on my property and transfer to my new house. 3 weeks now, and not one thing has been done, now at risk to lose sale of house.
Run, don't walk away from this company. These reviews were not available at the time to save me a major headache in the future.
Jannette M.
May 25, 2021
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This solar company is a joke and horrible for someone to return a call. I had sunscreet that merged with these idiots and now saying I'm being disconnected when i bought my solar and not leased. I hate when companies switch over without wanting to merge with them. I'm waiting for a supervisor to get back to me.
Marissa W.
May 25, 2021
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Here is an email that I just sent to customer service, which I'm sure I won't hear back from.
I received a disconnection notice in Spanish from Sunova today. 1 - I don't speak Spanish. 2 - we signed up with Sunova LAST SUMMER and had no one returning our calls or emails after our TWO HOUR in person appointment with your representative who wore no mask at the height of a pandemic and proceeded to talk about it being a hoax during our appointment. No one ever installed solar panels on our roof (even though they were supposed to by November 2020). So you are disconnecting an account
I received a disconnection notice in Spanish from Sunova today. 1 - I don't speak Spanish. 2 - we signed up with Sunova LAST SUMMER and had no one returning our calls or emails after our TWO HOUR in person appointment with your representative who wore no mask at the height of a pandemic and proceeded to talk about it being a hoax during our appointment. No one ever installed solar panels on our roof (even though they were supposed to by November 2020). So you are disconnecting an account
Mike S.
Mar 30, 2021
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Sunnova is the worst run company that I have ever had the displeasure of dealing with. They have terrible customer service, they do not abide by the contract, nor do they understand the details of that contract. I have received conflicting information about our account, billing, usage details of the contract and service arrangement. Basically, every time we have ever contacted their customer service, we have received differing and contradictory information. That is when you can reach them, we must call several time or post negative reviews for them to respond to you. We have never had a single
Cindi D.
Dec 31, 2020
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Wow, "Toni T." If Sunnovas labor and customer service was as quick and reliable as your generic Yelp responses are, the company wouldn't be teetering on a full scale customer rebellion.
One of the requirements for employment at Sunnova is that you lack empathy...that's the only way employees are guaranteed a decent nights sleep.
Sending my information through
resolutions.dontgiveaF@sunnova.tldr
email has already proven useless but here it is again bc I'll try anything at this point. Although, I should state that I have a lawyer retained who has everything that he
One of the requirements for employment at Sunnova is that you lack empathy...that's the only way employees are guaranteed a decent nights sleep.
Sending my information through
resolutions.dontgiveaF@sunnova.tldr
email has already proven useless but here it is again bc I'll try anything at this point. Although, I should state that I have a lawyer retained who has everything that he
Evelina K.
Nov 23, 2020
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Sunnova is the WORST solar provider. If 0 stars were available, that's what I would've selected.
The only reason I was forced to use this provider was that I purchased a house with them being the current provider- with a 25 YEAR LEASE!
If you are thinking of getting solar panels, DO NOT LEASE on your house. The contract is TERRIBLE. It protects them at all cost, if there's a class-action lawsuit, that doesn't allow you to break your contract, only via arbitration.
They NEVER escalate calls to management, managers are supposed to call you back, they never do, but don&apos
The only reason I was forced to use this provider was that I purchased a house with them being the current provider- with a 25 YEAR LEASE!
If you are thinking of getting solar panels, DO NOT LEASE on your house. The contract is TERRIBLE. It protects them at all cost, if there's a class-action lawsuit, that doesn't allow you to break your contract, only via arbitration.
They NEVER escalate calls to management, managers are supposed to call you back, they never do, but don&apos
Lisa D.
Nov 07, 2020
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Sunnova is the solar company of my new construction home, and by far, is the most difficult trade to schedule.
My system needs to be turned on and it's been weeks of misses. I'm only available Thursdays through Saturdays due to work and have communicated that with several different representatives, on the phone and via e-mail, and still they can't get their technician out.
To spice things up, during one of the weeks, the technician decided to show up to my house unannounced, on my work day, and left a note saying I had missed him and to call to schedule an appointment. Calling
My system needs to be turned on and it's been weeks of misses. I'm only available Thursdays through Saturdays due to work and have communicated that with several different representatives, on the phone and via e-mail, and still they can't get their technician out.
To spice things up, during one of the weeks, the technician decided to show up to my house unannounced, on my work day, and left a note saying I had missed him and to call to schedule an appointment. Calling
Jeremiah M.
Jan 28, 2018
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1/28/18
I'm updating my review with more positive feedback on Sunnova's customer service. I have to say that they are really trying hard to turn the negative feedback around.
Last week, after Pete came out and fixed my solar system problem, I got a follow up call from Bianca Contreras, again the rep from the Intervention Solution Team. She wanted to make sure the system was working good, and wanted to find out more about the history of the problem. After thoroughly explaining the entire story to her, I asked that if I were to receive a bill from Edison the next month, that they pay
I'm updating my review with more positive feedback on Sunnova's customer service. I have to say that they are really trying hard to turn the negative feedback around.
Last week, after Pete came out and fixed my solar system problem, I got a follow up call from Bianca Contreras, again the rep from the Intervention Solution Team. She wanted to make sure the system was working good, and wanted to find out more about the history of the problem. After thoroughly explaining the entire story to her, I asked that if I were to receive a bill from Edison the next month, that they pay
