Village Plumbing & Air is a home service company that has been serving Houston for over 75 years. Both a woman-owned and family-run business, we place a much-needed focus on integrity and honesty with our customers and hold ourselves accountable to improving our Houston community at every opportunity.
When you choose Village Plumbing & Air, we treat you like family. Dealing with a clogged drain, leak, or simply looking to upgrade your current equipment? You've come to the right place. We boast over 75 years of experience, and a pool of over 60,000 customers served. We also have a strong commitment to properly training each of our technicians, meaning every technician driving our trucks is a licensed professional.
Is something wrong with the look of your bathroom fixtures? Do you feel like your kitchen could use a facelift? Are you looking for a specific faucet that you can't purchase online? We have you covered! Our experienced, licensed Plumbers can build a package to fit your vision.
When you choose Village Plumbing & Air, we treat you like family. Dealing with a clogged drain, leak, or simply looking to upgrade your current equipment? You've come to the right place. We boast over 75 years of experience, and a pool of over 60,000 customers served. We also have a strong commitment to properly training each of our technicians, meaning every technician driving our trucks is a licensed professional.
Is something wrong with the look of your bathroom fixtures? Do you feel like your kitchen could use a facelift? Are you looking for a specific faucet that you can't purchase online? We have you covered! Our experienced, licensed Plumbers can build a package to fit your vision.
Services
Village Plumbing takes pride in being a woman-owned business. Under the leadership of Monica Ryan, the company has expanded across Houston and built a reputation for being the place to go when you want the job done right. With Monica's fierce commitment to integrity, she stands by every technician's work.
At Village Plumbing & Air, we take great pride in delivering superior customer service and satisfaction on every plumbing, heating and air conditioning service we provide. We take pride in being voted Best Plumber and Best HVAC Company by the readers of Houston Press in 2021. We are happy to be among those chosen.
We support numerous schools and organizations within the community and are always looking for ways to give back even more. Village Plumbing has been a part of the community since it was a bustling bayou town back in 1946. As a local, woman owned, family business, Village Plumbing & Air kindly donates time, money and services to help a wide range of charities, nonprofits, schools and community fund raisers.
When you schedule service, repair or equipment installation with Village Plumbing & Air we protect your investment with some of the strongest guarantees and warranties in the industry. From equipment, parts and labor to your complete satisfaction we have you covered. We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide.
The form includes a reduced service fee of only $29 which allows us to have a licensed professional go over your issue(s) and provide repair or replacement estimates. Once we receive your appointment request, a customer service representative will call to confirm your information and set up your virtual service call.
Reviews (28)
Beth Forsleff
Jan 26, 2022
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Brandon Holloway was excellent! He spent a long time checking and making sure our work had been done properly. He let us watch everything he did and explained what was going on. When he finished, he made sure that we were totally satisfied. He was very knowledgeable and trustworthy. He could not have been a better tech!
Service:Â Drain unblocking
Brandon Holloway was excellent! He spent a long time checking and making sure our work had been done properly. He let us watch everything he did and explained what was going on. When he finished, he made sure that we were totally satisfied. He was very knowledgeable and trustworthy. He could not have been a better tech!
Service:Â Drain unblocking
Bill Spear
Jan 25, 2022
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The first plumber came out on a Saturday for the same price as weekday service - I scheduled on a Friday afternoon and they ended up being booked until Saturday. Village followed up with a sewer scoping a few days later at no charge (covered under our newly purchased $99 home maintenance plan). We were very pleased with both plumbers. They were very knowledgeable and patiently answered all of our questions.
Ken Sim
Jan 23, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
Jeremy was very responsive. Even though his earlier jobs went longer than I expected, Jeremy always answered my calls or texts. He did excellent work and my tenants felt very comfortable with him while he worked in the house. I would definitely recommend him for future work.
Service:Â Tap repair
Jeremy was very responsive. Even though his earlier jobs went longer than I expected, Jeremy always answered my calls or texts. He did excellent work and my tenants felt very comfortable with him while he worked in the house. I would definitely recommend him for future work.
Service:Â Tap repair
Blake H.
Jan 23, 2022
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Responsiveness, on time and friendly people are good enough to give them three stars but they are way overpriced. They will also try every fear tactic in the book to up charge you thousands of dollars for services you don't really need. They do an good job quality wise but much better values out there with as good or better quality.
Charles Jackson
Jan 21, 2022
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Jason came out to give us a professional suggestion for recommended repairs at a townhouse we have put contract on. He and associate spent a good two hours working it over. The final recommendation was installing two new units, as the repairs would be nearly the same cost. Then his associate revealed that he had installed a system on the same roof for one of the neighboring townhouses, showing us photos. We appreciated the advice.
Cheryl Allen
Jan 21, 2022
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The technician was very professional and knowledgeable. He took the time to explain the problem and how it can be avoided in the future. I really appreciated him offering to check other plumbing concerns that may exist. I can truly say that the technician's customer service made an impact with me.
Service:Â Drain unblocking
Service:Â Drain unblocking
Jack L. Jatzlau
Jan 18, 2022
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Scott Spears provided an annual heating/plumbing checkup. The heating system passed its safety inspection perfectly. When Scott checked the outside AC unit he discovered a bad MED capacitor - replacement cost $359.00. (Part price on Amazon - $5-$99) He replaced the capacitor (10 minutes), but never turned on the AC unit to test it to see if everything was still working. It had been working before the capacitor was replaced so when the weather warms up and the AC is needed I am hoping for a working AC. Otherwise he did a good job, was courteous and professional. I will request him as my technician
Diara
Jan 11, 2022
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Stefan and Quindarin performed maintenance on AC, heating, and plumbing under membership which is a great deal. They were on time, professional, knowledgeable, and carefully explained what to expect from beginning to end. I was given a couple of repair options with NO sales pressure. Overall great experience! Definitely recommend them.
Mia Smith
Jan 01, 2022
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Positive: Professionalism, Quality
This was my first experience having to contact a plumber and this gentleman came out immediately and diagnosed the issue I was having in my restroom. It did not take him long at all to fix the problem. He was very professional, knowledgeable and efficient. I will most definitely use him again
Service:Â Toilet repair
This was my first experience having to contact a plumber and this gentleman came out immediately and diagnosed the issue I was having in my restroom. It did not take him long at all to fix the problem. He was very professional, knowledgeable and efficient. I will most definitely use him again
Service:Â Toilet repair
Jordan J.
Dec 30, 2021
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Plumbing requires a lot of trust and I would not rate this as a trustworthy company.
The technicians are nice, that's not the issue. The issue is the company SEVERELY overcharging for their services and wasting your time because they initially send out technicians and not plumbers.
I had a tank-to-bowl gasket leak. You could flush the toilet and see that was the exact problem. Technician comes in and didn't even inspect the toilet before quoting $550 for a "major tank rebuild" because he said the company policy is to not replace the parts that need it, but instead just charge
The technicians are nice, that's not the issue. The issue is the company SEVERELY overcharging for their services and wasting your time because they initially send out technicians and not plumbers.
I had a tank-to-bowl gasket leak. You could flush the toilet and see that was the exact problem. Technician comes in and didn't even inspect the toilet before quoting $550 for a "major tank rebuild" because he said the company policy is to not replace the parts that need it, but instead just charge
Ayesha Mirza
Dec 12, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Had the pleasure of working with Jeremy to fix issues with our plumbing due to the weather changes. He was very helpful and informative in recommending solutions that were efficient and cost effective. Ask for Jeremy if you want value and quality!!
Had the pleasure of working with Jeremy to fix issues with our plumbing due to the weather changes. He was very helpful and informative in recommending solutions that were efficient and cost effective. Ask for Jeremy if you want value and quality!!
Morgan L.
Dec 09, 2021
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We called for a slow shower drain. We have tried everything from snaking it to drain clog remover. Nothing worked. When we called, we requested the tech come out with a camera. We wanted the drain inspected with a camera for possible tree roots or collapse. They guaranteed they'd come with the camera. The guy showed up. Offered to snake it for $500. We declined and asked for the camera. He said he didn't have one and would have to reschedule. Also said it probably wouldn't work anyway because cameras don't fit down shower drains. We were given a time frame from 8-6 so we made
Ashley E.
Dec 07, 2021
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Tim O.
Nov 08, 2021
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Henry F.
Oct 14, 2021
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Had good service in the past, not the cheapest, but got the job done when I needed them in the past.
This time however was different, I waited all day for someone to get a plumber to me last week, Oct 07, 2021 I just put that off to a bad day. The plumber did his job well and quickly.
Ordered me a new faucet and setup today to come back to do the install, even asked if I prefer Morning or Afternoon. I picked Morning and found out after a few text and calls that no one noted that back at the office.
Then was told they were no allowed to set the time.
After 4 hours of waiting I get a call around
This time however was different, I waited all day for someone to get a plumber to me last week, Oct 07, 2021 I just put that off to a bad day. The plumber did his job well and quickly.
Ordered me a new faucet and setup today to come back to do the install, even asked if I prefer Morning or Afternoon. I picked Morning and found out after a few text and calls that no one noted that back at the office.
Then was told they were no allowed to set the time.
After 4 hours of waiting I get a call around
KevinaFaye J.
Aug 16, 2021
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Matt G.
Jul 23, 2021
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Had the $99 special for an AC and Plumbing inspection. The inspections went fine. The recommendations were outrageous. Prior to this, I called for a clogged drain. Was going to be a $149 special. Ended up being over $600 since I stayed the wrong cause of the issue. It was a guess. Same procedure but over 4 times the amount. Then the results of the inspection, recommended new toilets for $2000 each, new water heater (40 gallon), non tankless for $3,200. Then recently for the AC inspection. They said that it was a couple lbs low. They wanted $360 to test if there is a leak. Well the
Gino T.
Jul 17, 2021
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I called in a non-emergency problem on Thursday afternoon for a Friday appointment, at the same time purchasing a one-year "protection plan." They ran the charge through, and *tentatively* scheduled an appointment for Friday "...between 9:00 AM and 7:00 PM, but the dispatcher will call you about 30-45 minutes before the repairman shows up, so you'll have time to get home." (What about if I have other things to do across town, or if traffic ties me up? Why can't you narrow it down to morning or afternoon?) When I hadn't heard from them by 5:35 PM, I called to reschedule
Nicole S.
Jul 10, 2021
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During our annual plumbing inspection (part of their sham membership service) the guy said everything looked great but tried to sell me a water softener. No mention of the toilet that has been running for a week. I was hoping he would mention that and quote me on the repair. he did quote me after I told him I thought it might be running. I dont know what his inspection was designed to test for but it felt like it was just an opportunity to come out and Sell to me, not, you know, inspect my plumbing.
Dee M.
Jun 21, 2021
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WAY expensive. Estimate to TRY to locate a POSSIBLE main line water leak - $479 PER HOUR!!! No guarantee of success. Does not include costs of repair. No estimate of how long the job would take.
They could have just declined to do the job and may have had a chance of me calling them for help in the future if needed.
They could have just declined to do the job and may have had a chance of me calling them for help in the future if needed.
Sarah B.
May 04, 2021
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Very unreliable service and unprofessional. I realize that many companies are still struggling to keep up with demand after the winter storm, but it is still extremely unprofessional to cancel the day of service.
They do not have enough people in the field to handle the amount of calls coming into the company. If you are not having an emergency, you will be bumped for someone who is having an emergency (because they do not have enough technicians in the field to handle routine calls and emergency calls).
They do not have enough people in the field to handle the amount of calls coming into the company. If you are not having an emergency, you will be bumped for someone who is having an emergency (because they do not have enough technicians in the field to handle routine calls and emergency calls).
Daniel M.
Apr 27, 2021
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Village Plumbing eventually reached out to me and refunded the $29, so I'm updating their rating a bit. I'm guessing someone more senior saw my review and got involved. The whole experience still left me rather unhappy, but I do have to give credit to the business for eventually doing the right thing. I've upped their score to 2 (from 1).
Alicia A.
Apr 24, 2021
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I have a mixed review about them. 1. They are expensive. Other plumbers laugh when they tell them I used Village Plumbing once. 2. They came out when I had an emergency (before membership). 3. They did not come out when I had an emergency although I have an annual membership. They told me they had to schedule me 2 weeks out. 4. They got the job done without cutting corners that one time. 5. They were also professional that one time.
*Don't get the membership, because it is worthless.*
*Don't get the membership, because it is worthless.*
Nathaniel H.
Apr 13, 2021
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Does not honor written quote for replacing broken 1/2 galvanized pipe that busted during the freeze of 2021. I accepted the written quote and scheduled the repair order. When the crew showed up, the price changed to 3 times the written quote. If they did not honor the written quote, do you think they will honor or warranty their work is something is not done right? Now I know why there were the only plumbers that answered the phones after the freeze. Scam artists that hide under a Master Plumber's license and good marketing.
BEWARE OF THOSE SCAMMERS
BTW they charged a $60 fee for
BEWARE OF THOSE SCAMMERS
BTW they charged a $60 fee for
James P.
Mar 14, 2021
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Tim E.
Dec 03, 2020
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HORRIBLE scheduling process. Had a regular service appointment scheduled, and I requested morning service. The day of the service, they couldn't narrow it down any tighter than sometime between 8:30am and 4:30pm, and expected me to sit home all day waiting for service. Claimed they called their crew twice and asked them to call me. No call was ever received.
They need a MUCH more customer-friendly scheduling process.
They need a MUCH more customer-friendly scheduling process.
Michael T.
Sep 25, 2020
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One star is being generous but technically it should be no stars at all after a two day wait with confirmed times but no show. I did not see or hear back from them the second day and called to get a response of " you're next in line but we don't know when , it can be 6pm". So why bother to give me a uncommitted time anyway and express the frustration of being pestered by a question. I quickly cancelled the appointment to avoid all future potential problems or issues that can occur. It may just be a major business problem of not being able to properly schedule customers with
M. N.
Apr 16, 2020
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Customer service is good, I'll give them that. I called and a very nice lady answered the phone and scheduled a consultation for the same afternoon. The guy they sent over was also very nice, professional, and addressed all my concerns. Also, I wasn't charged a service fee for them coming out to give me an estimate.
I asked the technician to install some dampers on my ducts in the attic and to figure out why the upstairs was so warm. The technician suggested having an A/C return installed in a couple of upstairs bedrooms, adding some insulation to my attic, and installing an attic tent
I asked the technician to install some dampers on my ducts in the attic and to figure out why the upstairs was so warm. The technician suggested having an A/C return installed in a couple of upstairs bedrooms, adding some insulation to my attic, and installing an attic tent
